1091 Courses in Cardiff delivered Live Online

Sports Coaching Diploma Course Overview: The Sports Coaching Diploma offers an in-depth exploration into the essential skills and knowledge required to excel in sports coaching across various disciplines. Learners will gain a comprehensive understanding of coaching techniques, motivational strategies, fitness training, and injury prevention. The course equips learners with the tools to effectively manage athletes, understand the psychological aspects of coaching, and address the unique needs of diverse athlete groups. By completing this course, learners will be prepared to pursue coaching roles in a variety of settings, from community sports programmes to professional teams. Course Description: This diploma provides learners with a broad curriculum, covering the fundamentals of sports coaching, including the psychological, motivational, and behavioural factors that influence performance. Learners will study coaching techniques tailored for various sports, along with fitness and training regimens suitable for athletes. Additionally, the course delves into management skills necessary for coaches, as well as nutritional considerations for athletes and the importance of injury prevention and rehabilitation. Ethical coaching practices and understanding the role of parents and children in sports are also explored, ensuring that learners can coach responsibly and effectively in a variety of settings. The course is designed to build a strong foundation for those looking to enhance their coaching career. Sports Coaching Diploma Curriculum: Module 01: Introduction to Sports Coaching Module 02: Psychological, Motivational, and Behavioural Training for Sports Module 03: Techniques for Sports Coaching Module 04: Physical Fitness and Training Module 05: Management Skills for a Sports Coach Module 06: Coaching for Popular Sports Module 07: Nutrition Concerns for Athletes Module 08: Sports Injury Prevention and Rehabilitation Module 09: Children and Parents in Sports Module 10: Women Coaches Module 11: Coaching and Ethical Practice (See full curriculum) Who is this course for? Individuals seeking to become qualified sports coaches. Professionals aiming to enhance their coaching skills and career prospects. Beginners with an interest in sports coaching. Anyone looking to improve knowledge of sports training and development. Career Path Sports Coach Athletic Trainer Sports Management Professional Fitness Coach Sports Consultant Coaching Educator Sports Development Officer Personal Trainer Youth Sports Coach

Use Pinterest To Promote Your eCommerce Store Course Overview This course is designed to provide learners with a comprehensive understanding of how to leverage Pinterest to drive traffic and sales for an eCommerce store. Participants will explore the essential elements of Pinterest marketing, from creating effective pins to utilising analytics and paid advertising strategies. The course covers best practices for designing eye-catching content, using Pinterest's tools and automation features, and incorporating rich pins to boost engagement. By the end of the course, learners will be equipped with the knowledge and skills to use Pinterest as a powerful platform to promote their online business and improve visibility in a competitive market. Course Description In this course, learners will delve into various aspects of Pinterest marketing, including the basics of pinning and creating content that resonates with target audiences. The course will explore how to use Pinterest’s features such as analytics, rich pins, and paid advertising to optimise eCommerce strategies. Learners will also understand how to create Pinterest badges and widgets, track performance metrics, and hire virtual assistants to streamline the process. By examining graphic design best practices and automation tools, participants will be able to enhance their Pinterest marketing efforts and maximise the platform’s potential for driving eCommerce growth. Use Pinterest To Promote Your eCommerce Store Curriculum Module 01: Introduction To The Course Module 02: Getting Started with Pinterest Module 03: Basics of Pinning - What You Should Know Module 04: Pinning With Your Cell Phone Module 05: Creating Pinterest Badges & Widgets Module 06: Viewing Analytics on Pinterest & Rich Pins Module 07: Tools & Automation Module 08: Hiring a Virtual Assistant to Help You With Pinterest Marketing Module 09: Paid Advertising with Your Pins Module 10: Getting Graphics Designed for Pinterest (See full curriculum) Who is this course for? Individuals seeking to promote their eCommerce store using social media. Professionals aiming to enhance their digital marketing skills. Beginners with an interest in Pinterest and eCommerce marketing. Business owners looking to increase online visibility and sales. Career Path Social Media Manager Digital Marketing Specialist Content Strategist eCommerce Manager Pinterest Marketing Expert

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

PHP and MySQL Training Masterclass 2023 Course Overview This PHP and MySQL Training Masterclass 2023 offers a comprehensive guide to mastering dynamic web development using PHP and MySQL. Learners will explore essential programming concepts, database integration, and application building through progressive projects designed to enhance their coding capabilities. The course covers core skills such as user authentication, comment systems, ratings, and interactive applications, equipping students with the confidence to develop fully functional web solutions. By the end, participants will have the knowledge to build, customise, and manage robust web applications, boosting their employability and technical proficiency in today’s digital marketplace. Course Description This masterclass delves into key aspects of PHP programming and MySQL database management, providing learners with a structured learning experience. Starting with installation and configuration, it progresses through multiple project-based modules focusing on real-world applications such as authentication systems, comment and rating features, weather apps, and live search functionality. Each module deepens understanding of server-side scripting and database queries, enhancing problem-solving and coding fluency. Participants will gain expertise in integrating PHP scripts with MySQL databases, optimising application performance, and managing data securely. The course is designed to develop both foundational and advanced skills essential for web development careers, delivered in clear, concise UK English. PHP and MySQL Training Masterclass 2023 Curriculum Module 01: Introduction Module 02: Installation Module 03: First Project: Building an Authentication System Module 04: Second Project: Building a Comments System Module 05: Third Project: Creating a Rating System Module 06: Fourth Project: Creating a Weather App Module 07: Fifth Project: Build a Cool Like and Dislike System Module 08: Sixth Project: Building a Simple CV Builder Module 09: Seventh Project: QR Codes Generator Module 10: Eighth Project: Build a Full Live Search System (See full curriculum) Who Is This Course For? Individuals seeking to develop skills in dynamic web development. Professionals aiming to enhance their web programming career. Beginners with an interest in server-side scripting and databases. Web developers wanting to expand their expertise in PHP and MySQL. Career Path Web Developer Backend Developer PHP Developer Database Administrator Full-Stack Developer Software Engineer Digital Solutions Specialist

Course Overview The Social Media Marketing Level 5 course provides a comprehensive exploration of the modern digital landscape, equipping learners with the expertise to design, implement, and manage strategic marketing campaigns across major social platforms. Through a structured learning journey, this course offers in-depth insights into the latest marketing techniques, consumer behaviour analysis, and brand growth strategies. Learners will develop a strong understanding of how to engage audiences, optimise content, and leverage data-driven approaches to drive results. By the end of the course, participants will be equipped to contribute to business success through innovative marketing initiatives, whether for personal ventures or organisational objectives. Designed for individuals at various stages of their career, this programme empowers learners to stay ahead in a competitive market by mastering dynamic digital tools and techniques essential for success in the ever-evolving world of social media marketing. Course Description Throughout the Social Media Marketing Level 5 course, learners will delve into a broad range of topics crucial to achieving success in the digital marketing arena. Starting with the fundamentals of digital marketing, the programme moves through growth hacking strategies, customer journey mapping, content development, and search engine optimisation. Dedicated modules explore platform-specific marketing techniques for Facebook, Instagram, Twitter, and YouTube, as well as mobile and e-mail marketing approaches. The course fosters the development of strategic thinking, analytical capabilities, and content management skills essential for enhancing brand visibility and audience engagement. Learners will also explore how to optimise marketing efforts based on key performance metrics and consumer insights. With a curriculum tailored to current industry standards, this course prepares individuals to navigate the complex social media landscape confidently and innovatively, ensuring they are well-positioned for career advancement and professional growth in the digital marketing sector. Course Modules Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in digital and social media marketing. Professionals aiming to enhance their marketing strategies and career progression. Beginners with an interest in exploring the world of digital branding and communication. Entrepreneurs and business owners wanting to boost their online presence. Marketing students and graduates looking to deepen their practical knowledge of social media trends. Career Path Social Media Manager Digital Marketing Executive Content Strategist SEO Specialist Brand Communications Officer Online Community Manager E-Commerce Marketing Coordinator Digital Advertising Specialist Influencer Marketing Executive Marketing Consultant

Duration 5 Days 30 CPD hours This course is intended for This is an introductory-level systems administration course geared for Systems Administrators and users who wish to learn how to how to install, configure and maintain an Enterprise Linux system in a networked environment. Overview This course is about 50% lab to lecture ratio, combining expert instructor-led discussions with practical hands-on skills that emphasize current techniques, best practices and standards. Working in this hands-on lab environment, guided by our expert practitioner, attendees will explore Installing the Linux operating system and configuring peripherals Performing and modifying startup and shutdown processes Configuring and maintaining basic networking services Creating and maintaining system users and groups Understanding and administering file permissions on directories and regular files Planning and creating disk partitions and file systems Performing maintenance on file systems Identifying and managing Linux processes Automating tasks with cron Performing backups and restoration of files Working with system log files Troubleshooting system problems Analyzing and taking measures to increase system performance Configuring file sharing with NFS Configuring Samba for file sharing with the Windows clients Setting up a basic Web server Understanding the components for setting up a LAMP server Implementing basic security measures Linux System Administration is a comprehensive hands-on course that teaches students how to install, configure and maintain an Enterprise Linux system in a networked environment. This lab-intensive class explores core administrative tasks such as: creating and managing users, creating and maintaining file systems, determining and implementing security measures and performing software installation and package management. Linux networking topics include installing and supporting SSH, NFS, Samba and the Apache Web server. Students will explore common security issues, as well as several tools, such as the PAM modules that help secure the operating system and network environment. Upon successful completion of this course, students will be prepared to maintain Linux systems in a networked business environment. Although the course includes installing and configuring a CentOS 7 / RHEL 7 Linux system, much of the course content also applies to Oracle, Ubuntu, Scientific and other current versions of mainstream Linux distributions. Labs include user and group maintenance, system backups and restoration, software management, administration tasks automation, file system creation and maintenance, managing remote access, working with cron, and configuring basic file sharing and Web services, as well as working with system logging utilities such as rsyslog and much more. System Administration Overview UNIX, Linux and Open Source Duties of the System Administrator Superusers and the Root Login Sharing Superuser Privileges with Others (su and sudo Commands) TCP/IP Networking Fundamentals Online Help Installation and Configuration Planning: Hardware and Software Considerations Site Planning Installation Methods and Types Installation Classes Partitions Logical Volume Manager - LVM File System Overview Swap Partition Considerations Other Partition Considerations The Linux Boot Loader: grub Software Package Selection Adding and Configuring Peripherals Printers Graphics Controllers Basic Networking Configuration Booting to Recovery Mode Booting and Shutting Down Linux Boot Sequence The systemd Daemon The systemctl Command Targets vs. Run Levels Modifying a Target Service Unit Scripts Changing System States Booting into Rescue Mode Shutdown Commands Managing Software and Devices Identifying Software Packages Using rpm to Manage Software Using yum to Manage Software Installing and Removing Software Identifying Devices Displaying Device and System Information (PCI, USB) Plug and Play Devices Device Configuration Tools Managing Users and Groups Setting Policies User File Management The /etc/passwd file The /etc/shadow file The /etc/group file The /etc/gshadow file Adding Users Modifying User Accounts Deleting User Accounts Working with Groups Setting User Environments Login Configuration Files The Linux File System Filesystem Types Conventional Directory Structure Mounting a File System The /etc/fstab File Special Files (Device Files) Inodes Hard File Links Soft File Links Creating New File Systems with mkfs The lost+found Directory Repairing File Systems with fsck The Journaling Attribute File and Disk Management Tools Linux File Security File Permissions Directory Permissions Octal Representation Changing Permissions Setting Default Permissions Access Control Lists (ACLs) The getfacl and setfacl commands SUID Bit SGID Bit The Sticky Bit Controlling Processes Characteristics of Processes Parent-Child Relationship Examining Running Processes Background Processes Controlling Processes Signaling Processes Killing Processes Automating Processes cron and crontab at and batch System Processes (Daemons) Working with the Linux Kernel Linux Kernel Components Types of Kernels Kernel Configuration Options Recompiling the Kernel Shell Scripting Overview Shell Script Fundamentals Bash Shell Syntax Overview Shell Script Examples System Backups Backup Concepts and Strategies User Backups with the tar Command System Backup Options The xfsdump and xfsrestore Commands Troubleshooting the System Common Problems and Symptoms Troubleshooting Steps Repairing General Boot Problems Repairing the GRUB 2 Boot Loader Hard Drive Problems Restoring Shared Libraries System Logs and rsyslogd Basic Networking Networking Services Overview NetworkManager Introduction Network Configuration Files Locations and Formats Enabling and Restarting Network Services with systemtcl Configuring Basic Networking Manually Configuring Basic Networking with NetworkManager LAMP Server Basics LAMP Overview Configuring the Apache Web Server Common Directives Apache Virtual Hosting Configuring an Open Source Database MySQL MariaDB PHP Basics Perl CGI Scripting Introduction to System Security Security Overview Maintaining System Security Server Access Physical Security Network Security Security Tools Port Probing with nmap Intrusion Detection and Prevention PAM Security Modules Scanning the System Maintaining File Integrity Using Firewalls Introduction to firewalld The Samba File Sharing Facility Configure Samba for Linux to Linux/UNIX File Sharing Configure Samba for Linux to Windows File Sharing Use the smbclient Utility to Transfer Files Mount/Connect Samba Shares to Linux and Windows Clients Networked File Systems (NFS) Using NFS to Access Remote File Systems Configuring the NFS Server Configuring the NFS Client Exporting File Systems from the NFS Server to the NFS Client

Duration 4 Days 24 CPD hours This course is intended for This is an introductory-level C++ programming course designed for developers with experience programming in C or other languages. Practical hands-on prior programming experience and knowledge is required. Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in basic coding with C++, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn: Writing procedural programs using C++ Using private, public and protected keywords to control access to class members Defining a class in C++ Writing constructors and destructors Writing classes with const and static class members Overloading operators Implementing polymorphic methods in programs Writing programs using file I/O and string streams Using manipulators and stream flags to format output Using the keyword template to write generic functions and classes Writing programs that use generic classes and functions Writing programs that use algorithms and containers of the Standard Library Apply object-oriented design techniques to real-world programming problems Using algorithms and containers of the Standard Library to manipulate string data Understand how C++ protects the programmer from implementation changes in other modules of an application Using try() blocks to trap exceptions Using catch() blocks to handle exceptions Defining exceptions and using throw to trigger them Introduction to C++ Programming / C++ Essentials is a skills-focused, hands-on C++ training course geared for experienced programmers who need to learn C++ coupled with sounds coding skills and best practices for OO development. Students will leave this course armed with the required skills to put foundation-level C++ programming skills right to work in a practical environment. The central concepts of C++ syntax and style are taught in the context of using object-oriented methods to achieve reusability, adaptability and reliability. Emphasis is placed on the features of C++ that support abstract data types, inheritance, and polymorphism. Students will learn to apply the process of data abstraction and class design. Practical aspects of C++ programming including efficiency, performance, testing, and reliability considerations are stressed throughout. Comprehensive hands on exercises are integrated throughout to reinforce learning and develop real competency Moving from C to C++ (Optional) New Compiler Directives Stream Console I/O Explicit Operators Standard Libraries Data Control Capabilities Handling Data New Declaration Features Initialization and Assignment Enumerated Types The bool Type Constant Storage Pointers to Constant Storage Constant Pointers References Constant Reference Arguments Volatile Data Global Data Functions Function Prototypes and Type Checking Default Function Data Types Function Overloading Problems with Function Overloading Name Resolution Promotions and Conversions Call by Value Reference Declarations Call-by-Reference and Reference Types References in Function Return Constant Argument Types Conversion of Parameters Using Default Initializers Providing Default Arguments Inline Functions Operator Overloading Advantages and Pitfalls of Overloading Member Operator Syntax and Examples Class Assignment Operators Class Equality Operators Non-Member Operator Overloading Member and Non-Member Operator Functions Operator Precedence This Pointer Overloading the Assignment Operator Overloading Caveats Creating and Using Objects Creating Automatic Objects Creating Dynamic Objects Calling Object Methods Constructors Initializing Member consts Initializer List Syntax Allocating Resources in Constructor Destructors Block and Function Scope File and Global Scope Class Scope Scope Resolution Operator :: Using Objects as Arguments Objects as Function Return Values Constant Methods Containment Relationships Dynamic Memory Management Advantages of Dynamic Memory Allocation Static, Automatic, and Heap Memory Free Store Allocation with new and delete Handling Memory Allocation Errors Controlling Object Creation Object Copying and Copy Constructor Automatic Copy Constructor Conversion Constructor Streaming I/O Streams and the iostream Library Built-in Stream Objects Stream Manipulators Stream Methods Input/Output Operators Character Input String Streams Formatted I/O File Stream I/O Overloading Stream Operators Persistent Objects Introduction to Object Concepts The Object Programming Paradigm Object-Orientated Programming Definitions Information Hiding and Encapsulation Separating Interface and Implementation Classes and Instances of Objects Overloaded Objects and Polymorphism Declaring and Defining Classes Components of a Class Class Structure Class Declaration Syntax Member Data Built-in Operations Constructors and Initialization Initialization vs. Assignment Class Type Members Member Functions and Member Accessibility Inline Member Functions Friend Functions Static Members Modifying Access with a Friend Class Templates Purpose of Template Classes Constants in Templates Templates and Inheritance Container Classes Use of Libraries Strings in C++ Character Strings The String Class Operators on Strings Member Functions of the String Class Inheritance Inheritance and Reuse Composition vs. Inheritance Inheritance: Centralized Code Inheritance: Maintenance and Revision Public, Private and Protected Members Redefining Behavior in Derived Classes Designing Extensible Software Systems Syntax for Public Inheritance Use of Common Pointers Constructors and Initialization Inherited Copy Constructors Destructors and Inheritance Public, Protected, Private Inheritance Exceptions Types of Exceptions Trapping and Handling Exceptions Triggering Exceptions Handling Memory Allocation Errors C++ Program Structure Organizing C++ Source Files Integrating C and C++ Projects Using C in C++ Reliability Considerations in C++ Projects Function Prototypes Strong Type Checking Constant Types C++ Access Control Techniques Polymorphism in C++ Definition of Polymorphism Calling Overridden Methods Upcasting Accessing Overridden Methods Virtual Methods and Dynamic Binding Virtual Destructors Abstract Base Classes and Pure Virtual Methods Multiple Inheritance Derivation from Multiple Base Classes Base Class Ambiguities Virtual Inheritance Virtual Base Classes Virtual Base Class Information The Standard Template Library STL Containers Parameters Used in Container Classes The Vector Class STL Algorithms Use of Libraries

The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills. The programme comprises three complementary one-day modules: The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course. Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. This course will: Explain the qualities and benefits of well written technical documents Present a structured approach for producing technical documents Review the essential skills of effective technical writing Demonstrate practical methods to help create better documents Provide tools and techniques for specification and report writing Review how technical documents should be issued and controlled Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. Module 1: Essential skills for technical writers 1 Introduction to the programme Aims and objectives of the module Introductions and interests of participants 2 Creating effective technical documents What is technical writing? how does it differ from other writing? Key qualities of an effective technical document Communication essentials and the challenges faced by technical writers The lessons of experience: how the best writers write The five key steps : prepare - organise - write - edit - release (POWER) 3 Preparing to write Defining the document aims and objectives; choosing the title Understanding technical readers and their needs Getting organised; planning and managing the process Integrating technical and commercial elements The role of intellectual property rights (IPR), eg, copyright 4 Organising the content The vital role of structure in technical documents Deciding what to include and how to organise the information Categorising information: introductory, key and supporting Tools and techniques for scoping and structuring the document Creating and using document templates - pro's and con's 5 Writing the document Avoiding 'blinding them with science': the qualities of clear writing Problem words and words that confuse; building and using a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity Using diagrams and other graphics; avoiding potential pitfalls 6 Editing and releasing the document Why editing is difficult; developing a personal editing strategy Some useful editing tools and techniques Key requirements for document issue and control Module 2: Creating better specifications 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' writing process for specifications 2 Creating better specifications The role and characteristics of an effective specification Specifications and contracts; the legal role of specifications Deciding how to specify; understanding functional and design requirements Developing the specification design; applying the principles of BS 7373 Getting organised: the key stages in compiling an effective specification 3 Preparing to write a specification Defining the scope of the specification; deciding what to include and what not Scoping techniques: scope maps, check lists, structured brainstorming The why/what/how pyramid; establishing and understanding requirements Clarifying priorities; separating needs and desires: the MoSCoW method Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis Dealing with requirements that are difficult to quantify 4 Organising the content The role of structure in specifications Typical contents and layout for a specification What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the specification Identifying and understanding the specification reader Key words: will, shall, must; building and using a glossary Writing performance targets that are clear and unambiguous Choosing and using graphics Exercise: writing a specification 6 Editing and releasing the document Key editing issues for specifications Issue and control of specifications Module 3: Writing better reports 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' technical writing process for technical reports 2 Creating better reports What is a technical report? types and formats of report The role and characteristics of an effective technical report Understanding technical report readers and their needs The commercial role and impact of technical reports Getting organised: the key stages in compiling a technical report 3 Preparing to write reports Agreeing the terms of reference; defining aims and objectives Being clear about constraints; defining what is not to be included Legal aspects and intellectual property rights (IPR) for reports Preparing the ground; gathering information and reference documents Keeping track of information: note making, cataloguing and cross referencing Tools and techniques for developing a valid and convincing argument 4 Organising the content The role of structure reviewed; some typical report structures Who needs what: identifying the varied needs of the readership What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the report Planning the storyline: the report as a journey in understanding Recognising assumptions about the reader; what they do and don't know Converting complex concepts into understandable statements Presenting technical data and its analysis; the role of graphics Presenting the case simply whilst maintaining technical integrity Exercise: writing a technical report 6 Editing and releasing the report Key editing issues for technical reports Issue and control of technical reports

Agile Scrum Master Course Overview This Agile Scrum Master course offers a comprehensive introduction to Agile methodologies with a particular focus on the Scrum framework. Learners will gain a clear understanding of Scrum principles, roles, events, and artefacts, enabling them to effectively support and lead Agile teams. The course emphasises the evolution from traditional development models to Agile, ensuring participants grasp how Scrum drives flexibility and continuous improvement. Designed to enhance both knowledge and leadership capabilities, it prepares learners for professional certification while equipping them with skills to improve team collaboration and project delivery efficiency. Upon completion, learners will be confident in facilitating Scrum processes, managing sprint cycles, and applying Agile metrics to monitor progress. Course Description This course delves into the essential concepts of Agile Scrum, starting with its foundational objectives and the transition from traditional project management to Agile approaches. Detailed exploration of the 2020 Scrum Guide updates helps learners stay current with industry standards. The curriculum covers the structure and responsibilities of Scrum teams, the cadence of Scrum events, and the purpose of Scrum artefacts. Additionally, it addresses the challenges of scaling Scrum for larger projects and incorporates advanced topics such as Agile requirements gathering, estimation techniques, and performance metrics. The learning experience is structured to build a thorough understanding of Agile frameworks, preparing learners for the Professional Scrum Master (PSM1) certification with guidelines and strategic tips. This course is ideal for those aiming to enhance their Agile knowledge and leadership within diverse professional environments. Agile Scrum Master Curriculum Module 01: Objectives and Targets Module 02: From the Traditional Development Model to the Agile Module 03: 2020 Scrum Guide: What’s New! Module 04: Bonus: Full eBook of the Course! Module 05: Scrum Module 06: The Scrum Team Module 07: Scrum Events Module 08: Scrum Artifacts Module 09: Scaling Scrum Module 10: Scrum in Practice! Module 11: Agile Requirements Module 12: Estimation Techniques Module 13: Agile Metrics Module 14: PSM1 Certification Preparation Guidelines, Tips & Tricks (See full curriculum) Who is this course for? Individuals seeking to master Agile Scrum principles and practices. Professionals aiming to advance their career in Agile project management. Beginners with an interest in Agile frameworks and team leadership. Project managers, team leads, and business analysts wanting to implement Scrum. Career Path Scrum Master in IT and software development teams. Agile Project Manager in various industries. Product Owner or Agile Team Facilitator roles. Consultant specialising in Agile transformation and coaching.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for beginner to intermediate business and requirements analysts who are looking to improve their elicitation and requirements writing and documentation skills. This course is also a great fit for technical writers, product and software testers, project managers, product owners who work closely with business analysts or who perform some for of business analysis themselves. Overview Understand the role of the business analyst and core competencies for performing successfully Discuss the criticality of business analysis and requirements for successful project outcomes Understand the main professional associations and standards supporting business analysts in the industry Discuss the common problems with requirements and explore approaches to address these issues Obtain a clear understanding of the various requirements types and the significance for eliciting each type Demonstrate your ability to identify stakeholders Explore various methods for understanding and analyzing stakeholders Discuss and apply good planning practices to requirements elicitation efforts Obtain knowledge and understanding of over 15 current and commonly applied elicitation techniques Understand how to progress from elicitation to analysis to documentation Write well-formed and validated requirements Gain understanding of the best practices for writing quality requirements Learn the technical writing techniques that apply directly to writing requirements documents Discuss writing pitfalls, risks that impact requirements, and how to address them Learn best practices for communicating and collaborating with stakeholders, sharing the results of elicitation and the resulting documentation Learn approaches for validating requirements Understand the difference between validating requirements and validating the solution With elicitation serving as a major component of the requirements process, it is imperative that business analysts maintain high competency levels in elicitation practices and technique use to help organizations overcome the requirements related challenges faced on projects. Regardless whether you are a practitioner just starting off your career in business analysis or whether you have been performing the role for some years, this course will provide insight into the latest thoughts on elicitation and writing effective requirements and present a number of current techniques that are being applied on projects across industries today. Review of Foundational Concepts Definition of a business analysis Definition of business analyst BA role vs. PM role Business analysis competencies Benefits of business analysis Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis core concepts Discussion: Project challenges Understanding Requirements Common problems with requirements Understand the problem first Define the business need Situation statements and moving to requirements Understanding requirement types Business requirements Stakeholder/User Requirements Solution Requirements Functional Requirements Non-Functional Requirements Assumptions and Constraints Discussions: Requirement problems, business needs, and identifying non-functional requirements Discovering Stakeholders Definition of a stakeholder Stakeholder types Identifying stakeholders Performing stakeholder analysis Stakeholders and requirements Tips for identifying stakeholders Grouping stakeholders Creating a RACI model Tips for analyzing stakeholders Documenting results of stakeholder analysis Workshop: Discovering stakeholders Preparing for Requirements Elicitation Planning for elicitation Benefits of elicitation planning What do you plan? The elicitation plan Setting objectives for elicitation Determining the scope for elicitation Establishing pre-work Determining the outputs for the session The iterative nature of elicitation Elicitation roles Elicitation planning techniques Discussions: Who to involve in elicitation, planning impacts, and unplanned elicitation Workshop: Planning for elicitation Conduct Requirements Elicitation Elicitation skillset Types of elicitation techniques Using active listening in elicitation Techniques for performing elicitation Benchmarking/Market Analysis Brainstorming Business Rules Analysis Collaborative Games Concept Modeling Data Mining Data Modeling Document Analysis Focus Groups Interface Analysis Interviews Observation Process Modeling Prototyping Survey or Questionnaire Workshops Write Effective Requirements Elicitation and Analysis Requirements related issues Implications of bad requirements Elicitation and documentation Writing skillset Documenting requirements Modeling requirements Defining the project life cycle Impact of project life cycle on documentation Requirements specifications Characteristics of good requirements Guidelines for writing textual requirements Structuring a requirement Writing pitfalls Traceability Requirements attributes Risks associated to requirements Discussions: Project Life Cycle and Correcting Poorly Written Requirements Workshops: Documenting Requirements and Identify Characteristics of Good Requirements Confirm and Communicate Elicitation Requirements Business analysis communication Requirements communication Communication skills The 7 Cs Timing of communication Planning communication Importance of Collaboration Planning collaboration Documenting communication/collaboration needs Confirming elicitation results Verify requirements Characteristics of good requirements (revisited) Requirements checklist Requirements validation Signing off on requirements Discussions: Responsibility for Communication, Eliciting Communication Needs, Validation Signoff Workshops: Communicating Requirements and Obtaining Signoff Evaluate the Solution Business analyst role in solution evaluation Why solutions under perform What we are looking for in solution evaluation When does solution evaluation occur Performing solution evaluation Planning solution evaluation Metrics that might exist Evaluating long term performance Qualitative vs. quantitative measures Tools & techniques used in solution evaluation Comparing expected to actuals When solution evaluation discovers a variance Tools/techniques for analyzing variances Proposing a recommendation Communicating results of solution evaluation Discussion: Addressing Variance Wrap up and Next Steps Useful books and links on writing effective requirements BABOK© Guide Business Analysis for Practitioners: A Practice Guide Additional course details: Nexus Humans BA04 - Eliciting and Writing Effective Requirements training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA04 - Eliciting and Writing Effective Requirements course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.