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Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

Duration 4 Days 24 CPD hours This course is intended for This course is designed for data analysts, business intelligence specialists, developers, system architects, and database administrators. Overview Skills gained in this training include:The features that Pig, Hive, and Impala offer for data acquisition, storage, and analysisThe fundamentals of Apache Hadoop and data ETL (extract, transform, load), ingestion, and processing with HadoopHow Pig, Hive, and Impala improve productivity for typical analysis tasksJoining diverse datasets to gain valuable business insightPerforming real-time, complex queries on datasets Cloudera University?s four-day data analyst training course focusing on Apache Pig and Hive and Cloudera Impala will teach you to apply traditional data analytics and business intelligence skills to big data. Hadoop Fundamentals The Motivation for Hadoop Hadoop Overview Data Storage: HDFS Distributed Data Processing: YARN, MapReduce, and Spark Data Processing and Analysis: Pig, Hive, and Impala Data Integration: Sqoop Other Hadoop Data Tools Exercise Scenarios Explanation Introduction to Pig What Is Pig? Pig?s Features Pig Use Cases Interacting with Pig Basic Data Analysis with Pig Pig Latin Syntax Loading Data Simple Data Types Field Definitions Data Output Viewing the Schema Filtering and Sorting Data Commonly-Used Functions Processing Complex Data with Pig Storage Formats Complex/Nested Data Types Grouping Built-In Functions for Complex Data Iterating Grouped Data Multi-Dataset Operations with Pig Techniques for Combining Data Sets Joining Data Sets in Pig Set Operations Splitting Data Sets Pig Troubleshoot & Optimization Troubleshooting Pig Logging Using Hadoop?s Web UI Data Sampling and Debugging Performance Overview Understanding the Execution Plan Tips for Improving the Performance of Your Pig Jobs Introduction to Hive & Impala What Is Hive? What Is Impala? Schema and Data Storage Comparing Hive to Traditional Databases Hive Use Cases Querying with Hive & Impala Databases and Tables Basic Hive and Impala Query Language Syntax Data Types Differences Between Hive and Impala Query Syntax Using Hue to Execute Queries Using the Impala Shell Data Management Data Storage Creating Databases and Tables Loading Data Altering Databases and Tables Simplifying Queries with Views Storing Query Results Data Storage & Performance Partitioning Tables Choosing a File Format Managing Metadata Controlling Access to Data Relational Data Analysis with Hive & Impala Joining Datasets Common Built-In Functions Aggregation and Windowing Working with Impala How Impala Executes Queries Extending Impala with User-Defined Functions Improving Impala Performance Analyzing Text and Complex Data with Hive Complex Values in Hive Using Regular Expressions in Hive Sentiment Analysis and N-Grams Conclusion Hive Optimization Understanding Query Performance Controlling Job Execution Plan Bucketing Indexing Data Extending Hive SerDes Data Transformation with Custom Scripts User-Defined Functions Parameterized Queries Choosing the Best Tool for the Job Comparing MapReduce, Pig, Hive, Impala, and Relational Databases Which to Choose?

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: - Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model - Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool - Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM - Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup - Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy - Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns - Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services - Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups - Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network - Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways - Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM - Describe additional considerations for deploying video endpoints in Cisco Unified CM - Describe the integration of Cisco Unity with Cisco Unified CM and the default call handler The Understanding Cisco Collaboration Foundations (CLFNDU) v1.1 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco© Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. Course Outline Exploring The Path To Collaboration Introducing Cisco Unified Communications Manager And Initial Parameters Xploring Endpoints And The Registration Process Exploring Codecs And Call Signaling Managing Users In Cisco Unified Communication Manager Describing A Basic Dial Plan Describing Class Of Service Enabling Endpoints And Features Describing The Cisco Isr As A Voice Gateway Exploring Cisco Unified Communication Manager Media Resources Reporting And Maintenance Exploring Additional Requirements For Video Endpoints Describing Cisco Unity Connection

Duration 5 Days 30 CPD hours This course is intended for Network engineers and technicians that are working in the enterprise sector. Overview - Describe the factors that led to the development of IPv6 and possible uses of this new IP structure - Describe the structure of the IPv6 address format, how IPv6 interacts with data link layer technologies, and how IPv6 is supported in Cisco IOS Software - Implement IPv6 services and applications - Understand the updates to IPv4 routing protocols needed to support IPv6 topologies - Understand multicast concepts and IPv6 multicast specifics - Evaluate the scenario and desired outcome and identify the best transition mechanism for the situation - Describe security issues, how security for IPv6 is different than for IPv4, and emerging practices for IPv6-enabled networks - Describe the standards bodies that define IPv6 address allocation, in addition to one of the leading IPv6 deployment issuesâ€'multihoming - Describe the deployment strategies that service providers might consider when deploying IPv6 - Describe case studies for enterprise, service provider, and branch networks This course is a five-day course aimed at providing network engineers and technicians that are working in the enterprise sector with the knowledge and skills that are needed to study and configure Cisco IOS Software IPv6 features. Introduction to IPv6 Explaining the Rationale for IPv6 Evaluating IPv6 Features and Benefits Understanding Market Drivers IPv6 Operations Understanding the IPv6 Addressing Architecture Describing the IPv6 Header Format Enabling IPv6 on Hosts Enabling IPv6 on Cisco Routers Using ICMPv6 and Neighbor Discovery IPv6 Services IPv6 Mobility Describing DNS in an IPv6 Environment Understanding DHCPv6 Operations Understanding QoS Support in an IPv6 Environment Using Cisco IOS Software Features IPv6-Enabled Routing Protocols Routing with RIPng Examining OSPFv3 Examining Integrated IS-IS Examining EIGRP for IPv6 Understanding MP-BGP Configuring IPv6 Policy-Based Routing Configuring FHRP for IPv6 Configuring Route Redistribution IPv6 Multicast Services Implementing Multicast in an IPv6 Network Using IPv6 MLD IPv6 Transition Mechanisms Implementing Dual-Stack Describing IPv6 Tunneling Mechanisms IPv6 Security Configuring IPv6 ACLs Using IPsec, IKE, and VPNs Discussing Security Issues in an IPv6 Transition Environment Understanding IPv6 Security Practices Configuring Cisco IOS Firewall for IPv6 Deploying IPv6 Examining IPv6 Address Allocation Understanding the IPv6 Multihoming Issue Identifying IPv6 Enterprise Deployment Strategies IPv6 and Service Providers Identifying IPv6 Service Provider Deployment Understanding Support for IPv6 in MPLS Understanding 6VPE Understanding IPv6 Broadband Access Services IPv6 Case Studies Planning and Implementing IPv6 in Enterprise Networks Planning and Implementing IPv6 in Service Provider Networks Planning and Implementing IPv6 in Branch Networks Lab Exercises Lab 2-1: Enabling IPv6 on Hosts Lab 2-2: Using Neighbor Discovery Lab 3-1: Using Prefix Delegation Lab 4-1: Routing with OSPFv3 Lab 4-2: Routing with IS-IS Lab 4-3: Routing with EIGRP Lab 4-4: Routing with BGP and MP-BGP Lab 5-1: Multicasting Lab 6-1: Implementing Tunnels for IPv6 Lab 7-1: Configuring Advanced ACLs Lab 7-2: Implementing IPsec and IKE Lab 7-3: Configuring Cisco IOS Firewall Lab 9-1: Configuring 6PE and 6VPE Configuration Files Summary Lab Activity Solutions Teardown and Restoration Additional course details: Nexus Humans Cisco IPv6 Fundamentals, Design and Deployment 3.0 (IP6FD) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco IPv6 Fundamentals, Design and Deployment 3.0 (IP6FD) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Die Zertifizierung richtet sich an Fachexperten für Geschäftsprozesse aller Branchen und IT-Experten, die die Blockchain beruflich als kryptographische Lösung oder als Smart Contract (Computerprotokoll zur Abwicklung von Verträgen) einsetzen oder einsetzen wollen. Overview Mit einem EXIN Blockchain Foundation-Zertifikat weisen Sie professionelle Kenntnisse in den folgenden Bereichen nach: Grundlagen der Blockchain-Technologie Blockchain-Herausforderungen Blockchain-Anwendungen Blockchain-Innovationen EXIN Blockchain Foundation ist eine Zertifizierung auf Basisniveau. Mit dem EXIN Blockchain Foundation-Zertifikat wird professionelle Kenntnisse nachgewiesen ber Blockchain als Transaktionsverzeichnis analog einem Hauptbuch (Ledger), wie das potenziell als weltweites, dezentralisiertes Register zur Aufzeichnung, Bestandsaufnahme und šbertragung von materiellen Werten, wie z. B. Finanzmitteln, Immobilien, Produkten, aber auch immateriellen Werten, wie Wahlstimmen, Software, Gesundheitsdaten und Ideen genutzt werden kann. Die Zertifizierung deckt die Grundbegriffe der Blockchain-Technologie, m'gliche Anwendungsbereiche, den potenziellen Wert fr die Organisation und die der Blockchain zugrundeliegende Technologie ab. Grundalgen der Blockchain Die Blockchain-Technologie Zus„tzliche Blockchain-Elemente Aufbau eines Blockchain-Netzwerks Blockchain-Herausforderungen Die Herausforderungen bei einer Blockchain Begrenzung des Blockchain-Risikos Blockchain-Anwendungen Anwendugsf„lle fr Blockchains Blockchain-Technologie fr Unternehmenswanwendungen Blockchain-Technologie fr gesellschaftliche Anwendungen Erweiterung von Blockchain-Anwendungen Blockchain und globale Wirtschaft Blockchain-Innovationen Innovationen in der Blockchain-Technologie Additional course details: Nexus Humans EXIN Blockchain Foundation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EXIN Blockchain Foundation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for The course is appropriate for IT managers, architects or anyone who wants to understand the big picture of what Apache Hadoop brings to the enterprise. All levels of technology knowledge are welcome. In this course, students unveil Apache Hadoop, giving themselves a thorough understanding of what the technology is and how it would impact their organizations. In this course, students unveil Apache Hadoop, giving themselves a thorough understanding of what the technology is and how it would impact their organizations.

Duration 1 Days 6 CPD hours This course is intended for This beginner course is for personnel who are assessing and planning to deploy flash storage and solutions. Overview The objectives of this course are as follows:- Summarize the various types of solutions available when using the IBM flash portfolio- Classify the architecture and features of the flash storage family- Compare the products within the flash storage family- Recognize the high-level components associated with flash storage This course is designed to provide a brief overview of flash storage Outline Unit 1: Flash storage fundamentals: An overview Unit 2: Introduction to flash storage Unit 3: Flash storage portfolio Unit 4: IBM FlashSystem family Unit 5: IBM FlashSystem solutions Lab 1: Settings menu Lab 2: Access menu Lab 3: Volume menu Lab 4: Host menu Lab Exercise Activity Additional course details: Nexus Humans SSFS1 IBM Flash Storage Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SSFS1 IBM Flash Storage Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Experienced system administrators responsible for deploying and administering JBoss Enterprise Application Platform 6 in large-scale production environments. At least 2 years' experience as a JBoss Enterprise Application Platform administrator. Be a Red Hat Certified Specialist in Enterprise Application Server Administration on Enterprise Application Platform 6 (or later) or have equivalent experience . Overview Upon successful completion of this course, students will be able to provision and manage Red Hat JBoss Enterprise Application Platform 6 in large-scale production environments. This course empowers you to provision and manage Red Hat© JBoss© Enterprise Application Platform (JBoss EAP) in large-scale production environments. Intended for experienced administrators, this course will help you gain a deeper understanding of how to work with JBoss EAP by taking a closer look at installation, clustering, deployments, scripting, management, messaging, and security with a view towards building on the skills established in the Red Hat JBoss Application Administration I (JB248) course. 1 - INSTALLATION Given the proper installation media, perform Red Hat© JBoss© Enterprise Application Platform 6 installations that are repeatable, upgradeable, and silent. 2 - CLUSTERING Demonstrate a proficient knowledge of clustering components, their configuration, and application to clustered architectures. 3 - DEPLOYMENT Deploy an application in various types of production environments. 4 - SCRIPTING Script various configuration and management scenarios using command line interface (CLI). 5 - MANAGEMENT Use various tools to monitor and manage JBoss Enterprise Application Platform. 6 - MESSAGING Learn how to manage supported messaging systems. 7 - SECURITY Configure security settings that include authentication, authorization, networking, and the management interfaces. 8 - OVERVIEW OF JBOSS OPERATIONS NETWORK Learn the functionality of JBoss Operations Network and its use cases. Also learn how to install a JBoss Operations Network server, an agent, and agent plug-ins. 9 - MONITORING RESOURCES Learn how to use JBoss Operations Network to monitor managed resources, including defining alerts, baselines, and notifications Additional course details: Nexus Humans Red Hat JBoss Application Administration II (AD348) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat JBoss Application Administration II (AD348) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This is an Introductory level course for experienced Linux system administrators, DevOps engineers, infrastructure automation engineers, and systems design engineers. Ideally students should have familiarity with basic Python scripting. Attendees without programming skills can follow along with the scripting portion of the labs. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert practitioner attendees will explore how to: Describe Ansible concepts and install Red Hat Ansible Engine (optional - we can pre-install is as well if desired, depending on the audience) Deploy Ansible and Configure Ansible to manage hosts and run ad hoc Ansible commands. Implement playbooks Write a simple Ansible playbook and run it to automate tasks on multiple managed hosts. Manage variables and facts Write playbooks that use variables to simplify management of the playbook and facts to reference information about managed hosts. Implement task control; Manage task control, handlers, and task errors in Ansible playbooks. Deploy files to managed hosts Deploy, manage, and adjust files on hosts managed by Ansible. Manage large projects Write playbooks that are optimized for larger, more complex projects. Simplify playbooks with roles Use Ansible roles to develop playbooks more quickly and to reuse Ansible code. Troubleshoot Ansible Troubleshoot playbooks and managed hosts. Automate Linux administration tasks Automate common Linux system administration tasks with Ansible This lab-intensive course is geared toward those responsible for automation of configuration management; consistent and repeatable application deployment; provisioning and deployment of development, testing, and production servers; and integration with DevOps CI/CD workflows. Throughout the course you will explore core Ansible features such as automatic provisioning, configuration management, service deployment and operational processes. Ansible Overview Overview of Architecture Overview of Deployments Inventory Deploying Ansible Installing Configuration Files Running Ad Hoc Commands Dynamic Inventory Playbooks Writing YAML Files Modules Variables and Inclusions Variables Facts Inclusions Task Control Constructing Flow Control Handlers Tags Handling Errors Jinja2 Templates Jinja2 Templates Jinja2 Templates Roles Role Structure Creating Roles Deploying Roles with Ansible Galaxy Optimizing Ansible Configuring Connection Types Configuring Delegation Configuring Parallelism Ansible Vault Configuring Ansible Vault Executing with Ansible Vault Troubleshooting Ansible Troubleshooting Playbooks Troubleshooting Managed Hosts Ansible Tower Ansible Tower overview Installing Account management Hosts Jobs Optional: Ansible in a DevOps Environment Provisioning Vagrant Machines Deploying Vagrant in a DevOps Environment Deploying Docker in a DevOps Environment Additional course details: Nexus Humans Introduction to Ansible: Automation with Ansible (TTDV7580) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Ansible: Automation with Ansible (TTDV7580) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.