59 Courses

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Designed for quiet, shy, self-conscious and introverted people. In this introductory evening, you will be discovering the keys to authentic confidence based on author and self-confidence specialist, Claire Schrader's experiences of being a shy introvert, and what really worked in getting her out of her shell so she could achieve things in her personal and professional life she never would have thought possible. You will meet Claire in person and experience a series of confidence exercises that you will be able to put into practice in your everyday life. Claire creates an informal, relaxed, non-judgmental atmosphere that will quickly put you at your ease, and free you of the internal pressures that normally inhibit you from expressing yourself. It's a very safe place for you to gently stretch out of your comfort zone with people who feel in the same boat as you.

An inspiring practical day learning Gell printing textiles skills with textiles artist Sue Cooper.

Happiness Club - come along to meet likeminded people, ask questions and share your experiences. Happiness Club is a monthly event, held at The Coffee Cell, where you can come along to meet likeminded people. Bring your questions about my online course, free guide to unlimited self-esteem, blog posts, videos or anything else related to Happiness. Share your aha moments and experiences. Contact me in advance with your questions or bring them along on the day. Agenda includes: * Introductions and I AM affirmations. *Appreciating ourselves. *Questions/coaching around my self-esteem course, Happiness Club blog posts or any other questions related to Happiness. And/or pull an Angel card. *Share experiences or aha moments based on something we've learned from the self-esteem course, Happiness Club blog posts or any other personal development material. Payment by donation. Minimum donation £1. Suggested donation £5 - £15 . Please buy a coffee to support the venue. NB. If you have signed up for one of my online courses you can attend twice for free.

This is a two-day course designed for ward, department and team managers in healthcare. It is suitable for both aspiring ward, department and team managers and those already in post.

Develop confidence & capability in delivering to the camera & conducting interviews. Develop your own personal brand & impact on camera whether in person 'live', pre-recorded or online.

ILM Level 2 Award in Effective Team Member – 2 day Accredited training course delivered in Nottingham Most organisations rely on effective and efficient team working to enable achievement of organisational goals. This nationally recognised qualification offers an opportunity for individuals to examine their own skills set, personality traits and challenges when working in teams and identify how to add value and enhance the contributions they make to the team and wider organisation. Suitable for experienced staff who wish to understand about team dynamics and how they themselves operate in a team environment, and for newly recruited team members.

Gain the skills and knowledge you need to succeed as an Asset Management Assessor with our EnergyEdge course. Take the first step towards your career goals today!

Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances. This course will help participants: Appreciate the benefits of the appraisal process Assess standards of performance objectively Plan and prepare for appraisals effectively Conduct a well-structured appraisal meeting Acquire the essential skills required for effective appraisals Improve their ability to discuss difficult issues more confidently Identify training and development requirements Agree clear and measurable development objectives Complete essential paperwork Understand the need to facilitate continual informal dialogue between appraisals 1 Introduction and course objectives 2 The appraisal process The aim of the appraisal process Understanding the bigger picture - the appraisal process as part of the employee development process The benefits of the appraisal process Common pitfalls Five steps to an effective performance appraisal 3 Step 1 - Assessment Using job standards as the basis for objective assessment Assessment of previous objectives 4 Step 2 - Preparation Documentation required Data on each appraisee Planning the meeting 5 Step 3 - The meeting The skills of appraisal interviewing The structure of the appraisal interview Dealing with poor performance and difficult situations Taking notes and completing documentation 6 Step 4 - Planning ahead and objective setting Identifying action to improve performance and enhance skills Establishing relevant training needs Agreeing SMART performance objectives Formulating a personal development plan 7 Step 5 - Action after the interview Essential paperwork Follow-up and action required between appraisal interviews Continuing informal dialogue 8 Video case study Bullets 9 Conclusion Course review / discussion Preparation of action plans for building on the skills learnt Close

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan