2819 Courses

ITIL® 4 Foundation: In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle

PfMP® Exam Prep: In-House Training This is an intensive PfMP® Exam preparation course. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. First and foremost, this is an intensive PfMP® exam preparation course. Over the course, we go beyond exam prep to provide selected practice in applying key portfolio management skills, tools, and techniques. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. The journey zooms in and out between governance context and specific operational activities. The ultimate goal is practical application, with the bonus of certification along the way. What You Will Learn By the end of this program, you will be able to: Align and manage the portfolio, strategically, to satisfy organizational objectives and priorities, through benefit realization Articulate and emulate the role of a portfolio manager Apply the principles and skills of a portfolio manager to your real-world environment Study and prepare for the PfMP® Examination Apply for the certification, per the PMI PfMP Handbook and pass the initial panel review on your application Getting Started Course Overview Details of the PfMP® Certification process Foundation Concepts Projects, program, and portfolios A portfolio management process Strategy and value The role of the portfolio manager The role of key stakeholders Life cycle management The Portfolio Life Cycle Overview of Life Cycle Portfolio Management Information System (PMIS) Governance within the Portfolio Life Cycle Strategic Management Strategy concepts Supporting documentation and the strategic plan Planning and optimization Organizational risk appetite Managing strategic change Governance Management Overview and Guiding Principles The Concept of Governance Effective Design Factors Governance Roles Capacity and Capability Management Overview and Guiding Principles Capacity Management and Planning Supply and Demand (Management and Optimization) Organization Capabilities (Assessment and Development) Performance Management (Reporting, Analytics, and Balance) Stakeholder Engagement The Importance of Stakeholders Overview and Guiding Principles Definition and Identification Analysis and Planning Communications Approaches and Management Value Management Overview (Guiding Principles, Definition, and Components) Negotiating Expected Value Maximizing Value Assuring Value Realizing Value Measuring and Reporting Value A Look at Tools Risk Management Overview and Guiding Principles Portfolio Risk Planning Portfolio Risk Identification Portfolio Risk Assessment Portfolio Risk Response Examination Content Outline (ECO) Overview Structure Strategic Tasks Mapping Governance Tasks Mapping Performance Tasks Mapping Risk Tasks Mapping Communication Tasks Mapping List of Knowledge and Skills Exam Prep and Practice Overview Documenting experience Submitting the application Preparing to sit for the exam

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Complete C# programming training course description This training course teaches developers the programming skills that are required for developers to create Windows applications using the C# language. Students review the basics of C# program structure, language syntax, and implementation details, and then consolidate their knowledge throughout the week as they build an application that incorporates several features of the .NET Framework. What will you learn Use the syntax and features of C#. Create and call methods, catch and handle exceptions, and describe the monitoring requirements of large-scale applications. Implement a typical desktop application. Create class, define and implement interfaces, and create and generic collections. Read and write data to/from files. Build a GUI using XAML. Complete C# programming training course details Who will benefit: Programmers wishing to learn C#. Prerequisites: Developers attending this course should already have gained some limited experience using C# to complete basic programming tasks. Duration 5 days Complete C# programming training course contents Review of C# Syntax Overview of Writing Applications using C#, Datatypes, Operators, and Expressions. C# Programming Language Constructs. Hands on Developing the Class Enrolment Application. Methods, exceptions and monitoring apps Creating and Invoking Methods. Creating Overloaded Methods and Using Optional and Output Parameters. Handling Exceptions. Monitoring Applications. Hands on Extending the Class Enrolment Application Functionality. Developing a graphical application Implementing Structs and Enums. Organizing Data into Collections. Handling Events. Hands on Writing the Grades Prototype Application. Classes and Type-safe collections Creating Classes. Defining and Implementing Interfaces. Implementing Type-safe Collections. Hands on Adding Data Validation and Type-safety to the Grades Application. Class hierarchy using Inheritance Class hierarchies. Extending .NET framework classes. Creating generic types. Hands on Refactoring common functionality into the User Class. Reading and writing local data Reading and Writing Files. Serializing and Deserializing Data. Performing I/O Using Streams. Hands on Generating the Grades Report. Accessing a Database Creating and using entity data models. Querying and updating data by using LINQ. Hands on Retrieving and modifying grade data. Accessing remote data Accessing data across the web and in the cloud. Hands on Modifying grade data in the Cloud. Designing the UI for a graphical applicatione Using XAML to design a User Interface. Binding controls to data. Styling a UI. Hands on Customizing Student Photographs and Styling the Application. Improving performance and responsiveness Implementing Multitasking by using tasks and Lambda Expressions. Performing operations asynchronously. Synchronizing concurrent data access. Hands on Improving the responsiveness and performance of the application. Integrating with unmanaged code Creating and using dynamic objects. Managing the Lifetime of objects and controlling unmanaged resources. Hands on Upgrading the grades report. Creating reusable types and assemblies Examining Object Metadata. Creating and Using Custom Attributes. Generating Managed Code. Versioning, Signing and Deploying Assemblies. Hands on Specifying the Data to Include in the Grades Report. Encrypting and Decrypting Data Implementing Symmetric Encryption. Implementing Asymmetric Encryption. Hands on Encrypting and Decrypting Grades Reports.

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