1885 Courses

CRAFT EXPERIENCE DAY Immerse yourself in a day of crafting! Saturday 13th September – 10am till 4pm at H1 Building, Hill of Rubislaw, Aberdeen. Suitable for complete beginners (adults & teens). The Glass Needle, The Green Boat and Snap, Crackle & Pip are hosting another FULL DAY WORKSHOP, where you will try 3 separate crafts – Fused Glass, Needle Felting and Water Based Eco-Resin. You will learn how to make Fused Glass Suncatchers, Needle Felted Fruit, and Eco-Resin Egg Dishes. We will provide you with all the materials and any equipment required. PRICE: £94 per person PARKING/BUS: CAR: Free Parking // BUS: 5 min walk from both Kings Gate and Queens Road. ..... T&Cs Please note that workshops are non refundable, however you are welcome to give your place to someone else. If the workshop is cancelled by the organisers an alternative date will be arranged or a full refund issued.

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Conflict Management 1 Day Training in Bromley

Time Management 1 Day Training in Bromley

Breakthrough Plus - overcome trauma and self-esteem issues (2 weekends course) Fast, effective and proven to overcome difficult life experiencesthat have caused you to shut down or have undermined your confidence and self-esteem Overcome your fears, improve your career prospects, build confidence, and make personal breakthroughs. Recommended for introverts, quiet people, or those hampered by difficult life experiences If your lack of confidence is connected to bad experiences in the past that have caused you to shut down and to close down your options, then the Breakthrough Plus is probably the fastest most effective way of overcoming this.

Birmingham Settlement are running a programme of training sessions between April and July 2024. All sessions are half-a-day and are an excellent opportunity to learn about important topics, starting with Adult Safeguarding on the 18th April.  If you are interested in any of the courses or would like more information, contact our Trainer David Coombes via email david.coombes@bsettlement.org.uk or by phone 07399 560 766. Training Sessions: Adult Safeguarding April 18th 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: What is Adult Safeguarding? What is abuse? Categories of abuse. Those most at risk of abuse. Identifying the signs of abuse. Taking safeguarding action. The issue of client consent. Mental Health Awareness April 23rd 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: Defining mental health and mental illness. Signs and symptoms of the most common mental health conditions. Identifying and responding to a mental health crisis. Maintaining positive mental wellbeing. How best to support mental health recovery. Trauma Informed Practice May 14th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: What is trauma? Symptoms of trauma. Impact of trauma on children. Understanding the impact of Adverse Childhood experiences. Key principles of trauma informed practice. Managing work stress and undertaking self-care. Professional Boundaries May 23rd 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: What are professional boundaries and why are they important? Professional vs Personal boundaries and how they differ. How trauma impacts personal power and the ability to establish boundaries. Signs of boundary violations. How boundaries support wellbeing. Conflict Resolution June 6th 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: Defining conflict and exploring the risks vs the benefits of conflict. Looking at anger and aggression. Understanding how the brain responds to threat and danger. Exploring the practical communication strategies effective in the prevention and de-escalation of conflict. Learning to respond rather than react. Equality, Diversity & Inclusion June 11th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: The Equality Act and protected characteristics. Different forms of discrimination. How ‘membership’ of specific groups might bring advantage or disadvantage. Understanding the ‘multi layered’ nature of discrimination. Understanding how diversity and inclusion can positively impact and change what we do. Dementia Awareness July 9th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: What is dementia? The different types of dementia. The signs and symptoms of dementia. Risk reduction strategies. Benefits of early diagnosis. Barriers to diagnosis, treatment, and support. How we can help. Disability Awareness July 18th 9.15 – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: Defining disability, disability as a social construct, non-visible disabilities. Barriers facing those with disabilities and the positive actions and reasonable adjustments we all can make to create more inclusive and less discriminatory environments.

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For higher risk or larger workplaces/organisations such as engineering, factories, restaurants, warehousing, construction or for those who use chemicals. This is also the appropriate course for larger low risk workplaces or workplaces who have employees with medical conditions. No previous experience required HSE Compliant Certificate valid for 3 years Taught by experienced trainers Interactive & engaging delivery techniques All age groups covered (adults, children & infants) All learners will have the skills and knowledge to provide the organisation with First Aider’s that can provide treatment to their casualties in a prompt, safe and effective manner. Duration FAW Initial - 18 hours (2 days face to face + 6hrs of elearning) RFAW Requal - 12 hours (2 days face to face, with a valid previous certificate) Syllabus A range of subjects are covered including: Day 1 Role of the First Aider Primary Survey Unresponsive (Breathing) - Recovery Position & Monitoring Unresponsive (Not-Breathing) - CPR & AED Bleeding (Catesrophic, Severe & Minor) Burns Choking Seizures Shock Day 2 Fractures, dislocations and spinal injuries Poisoning Heart attacks Head injuries Chest injuries Asthma Stroke Shock Severe Allergic Reaction Eye injuries Sprains and strains Diabetes Day 3 (elearning) For those who are completing the qualification for the first time or do not have a valid existing certificate, will be required to complete elearning, which can be done before the training or within 30 days after the training. Those re-qualifying, need not complete the elearning. Assessment Continual assessment is used, combined with a number of observed practical activities and 3 short theoretical assessments, supported by our experienced trainers. Instructions Please ensure that this is shared with those who are attending the course Thank you for booking with Certifi Training, we are looking forward to having you on our course. You must bring a form of Photo ID to your training. This can be a passport, driving licence, government issued biometric card, rail card, Police Warrant Card or Official Work ID. Please arrive in good time for your training (we advise 15 mins before the start time). Late learners will not be accepted and will turned away without refund. Please wear clothing suitable for practical activities (no skirts or high heels). You must attend the entire course, learners who leave early will not be issued a certificate. Covid-19 - due to this being a healthcare course, you are prohibited from attending if you have contracted Covid-19. Practical Elements - in order to pass the course, you will be required to kneel down on the floor (primary survey), be rolled onto your side (recovery position) and perform 2 mins of rescue breaths and chest compressions (CPR). This will all have to be completed unaided. Cancellation and Postponement - our policy is found here (https://bookwhen.com/certifitraining/page/refund_policy) Injuries & Medical Conditions - if you have an injury or medical condition which would prevent you from performing practical activities, this may prevent us from being able to issue you with a qualification, please contact us if concerned. Allergies & Sensitivities - if you have an allergy or sesitivity towards hand santizers or cleaning products, please let your trainer know. Our equipment is latex free. Pregnancy - Please alert your trainer if you are or maybe pregnant. It will not stop you from being able to participate in the course, however your trainer will make a couple of adaptions during recovery position and choking activities. Reading & Writing - you must be able to read and write in English, however this can be supported by your trainer if you have a learning need (such as dyslexia) or English is your 2nd language. Certificates - certificates will be issued to the person who booked your course if you pass the course criteria. Certificates are in PDF format and will be issued within 2 weeks of the course. Elearning Certain Courses will be required to complete elearning, which can be done 30 days before or after the training, however it is beneficial if... [Read more]

The course price includes Refreshments, Car Parking Fees, Workbooks, Resources including access to our Trainer Resource Pack via the Approved Trainer HUB, Approved Trainer Membership, Approved Trainer T-Shirt, Ongoing Quality Assurance , support and Certification. We deliver this course to small groups a maximum of 4 people attend this course at our training premises ensuring all our learners receive Quality time with the Trainers/ Assessors delivering the course.

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.