Name: Boost Customer Satisfaction: Join us 1 Day Training in Dumfries
Price: 595 GBP
Availability: InStock

Wolverhampton

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Mangates

Customer Service Essentials 1 Day Training in Wolverhampton

Boost Customer Satisfaction: Join us 1 Day Training in Wolverhampton

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Doncaster

Customer Service Essentials 1 Day Training in Doncaster

Boost Customer Satisfaction: Join us 1 Day Training in Doncaster

Kingston upon Hull

Customer Service Essentials 1 Day Training in  Kingston upon Hull

Boost Customer Satisfaction: Join us 1 Day Training in Kingston upon Hull

Ipswich

Customer Service &amp; Handling ComplaintsWelcome to our event where we dive into the world of customer service and handling complaints like a pro! Join us at&nbsp;Switch Direction&nbsp;for a day filled with interactive workshops, real-life scenarios, and expert tips on how to turn unhappy customers into loyal fans. Learn how to communicate effectively, de-escalate tense situations, and leave a lasting positive impression. Whether you&#39;re new to customer service or a seasoned pro, this event is perfect for anyone looking to improve their skills and boost customer satisfaction. Don&#39;t miss out on this opportunity to level up your customer service game!

Customer Service & Handling Complaints
Welcome to our event where we dive into the world of customer service and handling complaints like a pro! Join us at Switch Direction for a day filled with interactive workshops, real-life scenarios, and expert tips on how to turn unhappy customers into loyal fans. Learn how to communicate effectively, de-escalate tense situations, and leave a lasting positive impression. Whether you're new to customer service or a seasoned pro, this event is perfect for anyone looking to improve their skills and boost customer satisfaction. Don't miss out on this opportunity to level up your customer service game!

Switch Direction

Customer Service

Customer Service, Handling Complaints; Ipswich; Suffolk; Switch Direction; Dan Cocksedge

Customer Service & Handling Complaints

General Admission

Liverpool

Customer Service Essentials 1 Day Training in Liverpool

Boost Customer Satisfaction: Join us 1 Day Training in Liverpool

Worcester

Customer Service Essentials 1 Day Training in Worcester

Boost Customer Satisfaction: Join us 1 Day Training in Worcester

Dublin

Customer Service Essentials 1 Day Training in Dublin

Boost Customer Satisfaction: Join us 1 Day Training in Dublin

Reading

Customer Service Essentials 1 Day Training in Reading

Boost Customer Satisfaction: Join us 1 Day Training in Reading

Galway

Limerick

Become a certified Lean Six Sigma Green Belt with our dynamic, interactive, and project based training sessions, now running in the Republic of Ireland.Lean Six Sigma is a proven combination of tools and techniques that has been used by leading organizations to improve efficiency, productivity and customer satisfaction. It achieves this by providing a rigorous and structured methodology and team approach to problem solving which leads to quality and performance improvements.Our Lean Six Sigma Green Belt training is a seven-day programme which includes an in-house project designed to provide participants with an understanding of the Six Sigma Green Belt Process and it&rsquo;s practical application.Trainees will enhance their current skills by developing a thorough understanding of the DMAIC (Define/Measure/Analyse/Improve/Control) methodology and its applications, creating a culture of problem solving and continuous improvement in their organization. In this way, key personnel become valuable contributors in achieving the larger goals and objectives of their organization.This powerful tool will enable you and your team to identify opportunities for improvement, and assist in the implementation of projects leading to efficiency by equipping key personnel with the expertise and the tools needed to manage and participate in cost reduction projects with innovative solutions.Trainees will learn how to use data to pinpoint processes that need to be analysed and improved using the Six Sigma Tool sets, with a view to problem solving, increasing operational efficiency, improving productivity and customer satisfaction and the company&rsquo;s overall business results.Our Lean Six Sigma Green Belt programme incorporates a project to be undertaken in your own organization during and after the training modules. This allows you to apply the tools, in your own working environment, to processes that are known to you, making the training relevant, and also leaving a improvement with measurable results in your organization. MINITAB (trial version can be downloaded free) and Excel software are used by participants during the training sessions and to complete their projects.Structure of the CourseThis 7-day training programme is divided into three modules as follows:<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Define / Measure Phase - 3 days </li><li fr-original-style="" style="box-sizing: border-box;">Analyse Phase - 2 days&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Improve / Control Phase - 2 days </li></ul>A gap of around 3 weeks between each module provides an opportunity for trainees to work on a project within their workplace, applying the methodology and tools learned during the previous module. Extra support can be provided between modules for each trainees with their project work.We provide a downloadable version of our Lean Six Sigma Green Belt Manual for all delegates, and a Certification is awarded upon completion of the Green Belt training and ONE project by each trainee in which the targeted outcomes have been achieved. An outcome report and/or project presentation which demonstrates the use of the tools and methodology is required.Cost:&nbsp;&euro;
1,800 + VAT per person&nbsp;Includes a workplace-based project which could save up to &euro;
5000 for your business.&nbsp;What is included<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Seven days of face-to-face training delivered in 3 modules: Define / Measure Phase - 3 days, Analyse Phase &ndash; 2 days, and Improve / Control Phase - 2 days.</li><li fr-original-style="" style="box-sizing: border-box;">Project review and support for all participants during modules 2 &amp; 3.</li><li fr-original-style="" style="box-sizing: border-box;">Remote support available for the duration of the programme for trainees to consult with the trainer.</li><li fr-original-style="" style="box-sizing: border-box;">All training material, and a Lean Six Sigma Green Belt Manual for all delegates</li><li fr-original-style="" style="box-sizing: border-box;">Refreshments and lunch provided each day of training</li><li fr-original-style="" style="box-sizing: border-box;">Free car park for all delegates</li><li fr-original-style="" style="box-sizing: border-box;">Lean Six Sigma Green Belt certificate</li></ul>In-house OptionThis workshop can also be delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. Contact our Dublin office on <a href="mailto:+442890737950" id="isPasted" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">+353 8 7224 2575</a>
 or email <a href="mailto:compete@cforc.org" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">Tony.Lenehan@cforc.ie</a>&nbsp;for more details.If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking&nbsp;<a href="http://www.cforc.org/join-us" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);">here</a>.

Become a certified Lean Six Sigma Green Belt with our dynamic, interactive, and project based training sessions, now running in the Republic of Ireland.
Lean Six Sigma is a proven combination of tools and techniques that has been used by leading organizations to improve efficiency, productivity and customer satisfaction. It achieves this by providing a rigorous and structured methodology and team approach to problem solving which leads to quality and performance improvements.
Our Lean Six Sigma Green Belt training is a seven-day programme which includes an in-house project designed to provide participants with an understanding of the Six Sigma Green Belt Process and it’s practical application.
Trainees will enhance their current skills by developing a thorough understanding of the DMAIC (Define/Measure/Analyse/Improve/Control) methodology and its applications, creating a culture of problem solving and continuous improvement in their organization. In this way, key personnel become valuable contributors in achieving the larger goals and objectives of their organization.
This powerful tool will enable you and your team to identify opportunities for improvement, and assist in the implementation of projects leading to efficiency by equipping key personnel with the expertise and the tools needed to manage and participate in cost reduction projects with innovative solutions.
Trainees will learn how to use data to pinpoint processes that need to be analysed and improved using the Six Sigma Tool sets, with a view to problem solving, increasing operational efficiency, improving productivity and customer satisfaction and the company’s overall business results.
Our Lean Six Sigma Green Belt programme incorporates a project to be undertaken in your own organization during and after the training modules. This allows you to apply the tools, in your own working environment, to processes that are known to you, making the training relevant, and also leaving a improvement with measurable results in your organization. MINITAB (trial version can be downloaded free) and Excel software are used by participants during the training sessions and to complete their projects.
Structure of the Course
This 7-day training programme is divided into three modules as follows:
Define / Measure Phase - 3 days
Analyse Phase - 2 days
Improve / Control Phase - 2 days
A gap of around 3 weeks between each module provides an opportunity for trainees to work on a project within their workplace, applying the methodology and tools learned during the previous module. Extra support can be provided between modules for each trainees with their project work.
We provide a downloadable version of our Lean Six Sigma Green Belt Manual for all delegates, and a Certification is awarded upon completion of the Green Belt training and ONE project by each trainee in which the targeted outcomes have been achieved. An outcome report and/or project presentation which demonstrates the use of the tools and methodology is required.
Cost: €
1,800 + VAT per person 
Includes a workplace-based project which could save up to €
5000 for your business. 
What is included
Seven days of face-to-face training delivered in 3 modules: Define / Measure Phase - 3 days, Analyse Phase – 2 days, and Improve / Control Phase - 2 days.
Project review and support for all participants during modules 2 & 3.
Remote support available for the duration of the programme for trainees to consult with the trainer.
All training material, and a Lean Six Sigma Green Belt Manual for all delegates
Refreshments and lunch provided each day of training
Free car park for all delegates
Lean Six Sigma Green Belt certificate
In-house Option
This workshop can also be delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. Contact our Dublin office on +353 8 7224 2575 or email Tony.Lenehan@cforc.ie for more details.
If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Centre for Competitiveness

Six Sigma Green Belt

Lean 6 Sigma

Lean Six Sigma

Become a certified Lean Six Sigma Green Belt with our dynamic, interactive, and project based training sessions, now running in the Republic of Ireland.

Lean Six Sigma Green Belt - ROI (Dublin/Galway/Limerick)

Dumfries

Customer Service Essentials 1 Day Training in Dumfries

Boost Customer Satisfaction: Join us 1 Day Training in Dumfries

<div>
<div>
<div>
<div>
<div>
<div>
The Professional Skills for Hotel Management course provides comprehensive training in various aspects of the hospitality industry, including hotel operations, front office management, housekeeping, food and beverage operations, customer satisfaction, marketing in travel and tourism, and utilizing e-hospitality technology.
<h3>Learning Outcomes:</h3>
<ol>
<li>Gain an understanding of the hotel industry and its operations.</li>
<li>Learn effective processes for selection, recruitment, and training in the hospitality sector.</li>
<li>Acquire skills in managing front office, housekeeping, engineering, and security operations.</li>
<li>Develop knowledge of food and beverage operations and service quality management.</li>
<li>Explore marketing strategies applicable to travel and tourism businesses.</li>
<li>Understand the significance of customer satisfaction and how to enhance it.</li>
<li>Learn how to utilize e-hospitality technology to improve hotel services and customer experience.</li>
</ol>
</div>
</div>
</div>
</div>
</div>
</div>
<h3>Why buy this Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this course for?</h3>
This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. 
<h3>Prerequisites</h3>
This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training is a great way for you to gain multiple skills from the comfort of your home.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: An Overview of Hotel Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>An Overview of Hotel Industry</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The Process of Selection and Recruitment in Hospitality Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>The Process of Selection and Recruitment in Hospitality Industry</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: The Process of Development and Training in Hospitality Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>The Process of Development and Training in Hospitality Industry</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Management of Front Office Operations</td>
				</tr>
								<tr>
					<td></td>
					<td>Management of Front Office Operations</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Management of Housekeeping, Engineering and Security Operations</td>
				</tr>
								<tr>
					<td></td>
					<td>Management of Housekeeping, Engineering and Security Operations</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Management of Food and Beverage Operations</td>
				</tr>
								<tr>
					<td></td>
					<td>Management of Food and Beverage Operations</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Management of Service Quality in Hospitality Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>Management of Service Quality in Hospitality Industry</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Marketing in Travel and Tourism Business</td>
				</tr>
								<tr>
					<td></td>
					<td>Marketing in Travel and Tourism Business</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Customer Satisfaction</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Satisfaction</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: E-Hospitality and Technology</td>
				</tr>
								<tr>
					<td></td>
					<td>E-Hospitality and Technology</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
				</tbody></table></div>

			</div>

The Professional Skills for Hotel Management course provides comprehensive training in various aspects of the hospitality industry, including hotel operations, front office management, housekeeping, food and beverage operations, customer satisfaction, marketing in travel and tourism, and utilizing e-hospitality technology.
Learning Outcomes:
Gain an understanding of the hotel industry and its operations.
Learn effective processes for selection, recruitment, and training in the hospitality sector.
Acquire skills in managing front office, housekeeping, engineering, and security operations.
Develop knowledge of food and beverage operations and service quality management.
Explore marketing strategies applicable to travel and tourism businesses.
Understand the significance of customer satisfaction and how to enhance it.
Learn how to utilize e-hospitality technology to improve hotel services and customer experience.
Why buy this Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training?
Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home
Certification
After studying the course materials of the Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
Who is this course for?
This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. 
Prerequisites
This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Career path
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training is a great way for you to gain multiple skills from the comfort of your home.
 Course Curriculum

Module 01: An Overview of Hotel Industry			
	An Overview of Hotel Industry		00:18:00
Module 02: The Process of Selection and Recruitment in Hospitality Industry			
	The Process of Selection and Recruitment in Hospitality Industry		00:21:00
Module 03: The Process of Development and Training in Hospitality Industry			
	The Process of Development and Training in Hospitality Industry		00:24:00
Module 04: Management of Front Office Operations			
	Management of Front Office Operations		00:19:00
Module 05: Management of Housekeeping, Engineering and Security Operations			
	Management of Housekeeping, Engineering and Security Operations		00:27:00
Module 06: Management of Food and Beverage Operations			
	Management of Food and Beverage Operations		00:20:00
Module 07: Management of Service Quality in Hospitality Industry			
	Management of Service Quality in Hospitality Industry		00:20:00
Module 08: Marketing in Travel and Tourism Business			
	Marketing in Travel and Tourism Business		00:24:00
Module 09: Customer Satisfaction			
	Customer Satisfaction		00:23:00
Module 10: E-Hospitality and Technology			
	E-Hospitality and Technology		00:22:00

Studyhub UK

Hospitality & Catering

Hospitality Management

Hotel Management

Hospitality & Tourism

Professional Skills Course (PSC)

Hospital Management

Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-email-etiquette/" fr-original-style="" style="box-sizing: border-box;"> </div>This training is designed to help organize ideas&nbsp;and&nbsp;communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.Attendees will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Write clearly, creating an greater public perception of expertise;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Be more efficient with written communication, reducing wasted time and adding to profitability; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.</li></ul>&nbsp;&nbsp;TOPICS<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Benefits of using email</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Purpose of E-mail</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Steps to take before writing</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Inflection in written messages</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Effects of instant messaging and text messaging</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Basic E-mail Plans</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Subject Lines</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Paragraph Structure</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Details</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Summary of Problem</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use of CC and BCC</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">TYPING IN ALL CAPS IS YELLING!</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Proofreading</li></ul>&nbsp;Online Format&mdash;Email Etiquette is a 90-minute interactive virtual class.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.Janet Riesel, Chair &ndash; Career Planning &amp; Professional Development SIGHuman Resources Association of New York

Front-line communication plays a vital role in shaping the public perception of every organisation. 
This course is designed to help delegates organise their ideas and communicate clearly and effectively through email. By improving written communication skills, delegates will become more concise, communicate with conviction, and foster meaningful dialogue with their audience. These skills are essential for professionals who interact with the public, as improved communication leads to greater internal and external customer satisfaction.

Delegates will learn how to:
Write clearly and professionally, enhancing public perception of expertise
Communicate more efficiently in writing, reducing wasted time and increasing profitability
Craft concise, rapport-building messages for internal and external customers, fostering productivity and a positive workplace environment

Topics Covered:
Benefits of using email
Determining the purpose of an email
Steps to take before writing
Inflection in written messages
Effects of instant messaging and text messaging on communication
Basic email structure and planning
Writing effective subject lines
Paragraph structure and organisation
Including relevant details and summarising problems effectively
Proper use of CC and BCC fields
Why typing in all caps is considered shouting!
Proofreading techniques

This Email Etiquette course is a 90-minute interactive virtual session. Upon registration, delegates will receive online login instructions prior to the class date. This format allows delegates to enhance their skills conveniently from their home or office while improving their professional communication abilities.

Improving Communications Uk

EMAIL ETIQUETTE

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">This class&nbsp;is for service industry professionals&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.The focus of the&nbsp;Improving Customer Service&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;productivity,&nbsp;job satisfaction&nbsp;and the&nbsp;potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;increased internal and external customer satisfaction.Attendees&nbsp;will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4I, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Listen more intently to develop the best rapport;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Communicate clearly with conviction, projecting greater credibility;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</li></ul>Online Format&mdash;Improving Customer Service&nbsp;is a 4-hour interactive virtual class for up to 20 people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations.

This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction.

Throughout the course, delegates will learn how to:
Project a UB4me, customer-centred attitude 
Empower people with respect and control by acknowledging and offering choices 
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions 
Listen more intently to develop the best rapport 
Communicate clearly with conviction, projecting greater credibility 
Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude 
Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business 

This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. 

Upon registration, delegates will receive online login instructions prior to the class date. 

This format allows for a collaborative learning experience from the comfort of one's own home or office.

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration1 Days6 CPD hoursThis course is intended forThis course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.OverviewIn this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation.As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier.</div><div id="course-pills-2"><h3>1 - Understanding Customer Service</h3> <ul> <li>Describe Customer Service Benefits</li> <li>Recognize the Importance of Internal Customer Service</li> <li>Identify How Customer Service Benefits You</li> <li>Excel with Customer Service</li> </ul> <h3>2 - Identifying How Customers Define the Success of Your Company</h3> <ul> <li>Recognize Trends in Customer Service</li> <li>Identify Criteria for Customer Satisfaction</li> </ul> <h3>3 - Increasing Customer Satisfaction</h3> <ul> <li>Identify Characteristics of the Personal Touch</li> <li>Create Lasting Positive Impressions on Your Customers</li> </ul> <h3>4 - Providing Face-to-Face Customer Service</h3> <ul> <li>Identify Categories of Face-to-Face Contact</li> <li>Understand the Critical Success Factors in Face-to-Face Customer Service</li> <li>Identify the Characteristics of Active Listening</li> </ul> <h3>5 - Providing Remote Customer Service</h3> <ul> <li>Identify Remote Customer Service Communication Channels</li> <li>Apply Remote Customer Service Best Practices</li> </ul> <h3>6 - Engaging Difficult Customers</h3> <ul> <li>Serve Difficult Customers</li> <li>Manage Angry Customers</li> <li>Deal with Difficult or Unhelpful Colleagues</li> </ul> <h3>7 - Increasing Customer Loyalty</h3> <ul> <li>Optimize Moments of Truth</li> <li>Recognize the Value of Customer Complaints</li> <li>Identify the Stages of the Service Recovery Process</li> </ul></div>

Duration
1 Days
6 CPD hours
This course is intended for
This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.
Overview
In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier.
1 - Understanding Customer Service
Describe Customer Service Benefits
Recognize the Importance of Internal Customer Service
Identify How Customer Service Benefits You
Excel with Customer Service
2 - Identifying How Customers Define the Success of Your Company
Recognize Trends in Customer Service
Identify Criteria for Customer Satisfaction
3 - Increasing Customer Satisfaction
Identify Characteristics of the Personal Touch
Create Lasting Positive Impressions on Your Customers
4 - Providing Face-to-Face Customer Service
Identify Categories of Face-to-Face Contact
Understand the Critical Success Factors in Face-to-Face Customer Service
Identify the Characteristics of Active Listening
5 - Providing Remote Customer Service
Identify Remote Customer Service Communication Channels
Apply Remote Customer Service Best Practices
6 - Engaging Difficult Customers
Serve Difficult Customers
Manage Angry Customers
Deal with Difficult or Unhelpful Colleagues
7 - Increasing Customer Loyalty
Optimize Moments of Truth
Recognize the Value of Customer Complaints
Identify the Stages of the Service Recovery Process

Nexus Human

Customer Experience

Customer Care

Customer Relations

Dealing With Difficult Customers

Customer Experience Management

<h4>Overview</h4>
						<hr />
						<div></div>
							
							Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. 

The role of a sales director is crucial in improving an organization's revenue and sales. A good sales director can affect the overall performance of a business. The course is designed with a lot of practical exercises, and modern techniques, taking the delegates' skills to an advanced level. This will help the delegates to attain the skills they require and implement what they learn in their work efficiently and to their highest potential. This course will help review overall sales strategies and how they can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. 

							
							<div>
						
					</div>

Overview



 
Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. 
The role of a sales director is crucial in improving an organization's revenue and sales. A good sales director can affect the overall performance of a business. The course is designed with a lot of practical exercises, and modern techniques, taking the delegates' skills to an advanced level. This will help the delegates to attain the skills they require and implement what they learn in their work efficiently and to their highest potential. This course will help review overall sales strategies and how they can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. 
 

GBA Corporate

Advance Strategic Sales Management

Online

On Site

<h4>Overview</h4>
						<hr />
						<div></div>
							
							Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. This course has been designed to gain essential skills in Marketing and Sales, learn new sales techniques and how to reach the right audience at the right time. If there is a shortage of skills or resources within the business, you might want to provide this specially designed-training to help develop those skills. 

This course will help review overall sales strategies and how marketing can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. 

This course will discover various sales and marketing techniques and will provide the participants with more tools and techniques to increase individual and team sales. It will highlight all of the major components required to build good connections, know the consumer and their needs and gain commitment to a sale.

							
							<div>
						
					</div>

Overview



 
Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. This course has been designed to gain essential skills in Marketing and Sales, learn new sales techniques and how to reach the right audience at the right time. If there is a shortage of skills or resources within the business, you might want to provide this specially designed-training to help develop those skills. 
This course will help review overall sales strategies and how marketing can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. 
This course will discover various sales and marketing techniques and will provide the participants with more tools and techniques to increase individual and team sales. It will highlight all of the major components required to build good connections, know the consumer and their needs and gain commitment to a sale.
 

Advance Skills in Sales and Marketing

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's.<h3>Learning Objectives</h3>Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards<h3>Target Audience</h3>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's.
Learning Objectives
Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Giving and Getting Help: Managing Customer Expectations

Customer satisfaction and loyalty are the most important factors in creating long-term business growth. Discover how to get quality feedback and how to work through criticism. Objectives of many customer satisfaction surveys look to measure three core indexes: satisfaction, loyalty, and value.<h3>Learning Objectives</h3>Describe how to get quality customer feedback, Respond appropriately to customer criticism, Explain how to "Take the HEAT" in difficult situations, Implement one question to grow your business<h3>Target Audience</h3>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction and loyalty are the most important factors in creating long-term business growth. Discover how to get quality feedback and how to work through criticism. Objectives of many customer satisfaction surveys look to measure three core indexes: satisfaction, loyalty, and value.
Learning Objectives
Describe how to get quality customer feedback, Respond appropriately to customer criticism, Explain how to "Take the HEAT" in difficult situations, Implement one question to grow your business
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Follow-Through: Customer Feedback and Satisfaction Surveys

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's.<h3>Learning Objectives</h3>Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards<h3>Target Audience</h3>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's.
Learning Objectives
Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Contact Management: Managing Customer Expectations

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role.Join our Customer Service - Representative course today and become a master of customer satisfaction.Course Learning Outcomes:<ul><li>Develop a deep understanding of Customer Service - Representative principles</li><li>Learn strategies to boost customer satisfaction and retention</li><li>Master techniques to effectively deal with difficult customers</li><li>Gain insights into the financial impact of exceptional customer service</li><li>Acquire skills to provide outstanding phone support</li><li>Understand the psychology behind customer purchasing decisions</li></ul>Certificate in Customer Service - Representative at QLS Level 3<ul><li>Module 1: WHY Customer Service Is CRITICAL To Your Business!</li><li>Module 2: Good Isn't Good Enough!</li><li>Module 3: We Are ALL in the 'Helping Field'</li><li>Module 4: Providing 'Concierge' Level Of Service</li><li>Module 5: The 5 Tenets Of TQM</li><li>Module 6: How To Boost Customer Satisfaction</li><li>Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>Module 8: More Money-Through Customer Retention</li><li>Module 9:How Much Is A Customer Worth?</li><li>Module 10: Do You Understand Your Customer?</li><li>Module 11: Dealing With Difficult Customers</li><li>Module 12: 'LEAP' Into Customer Service!</li><li>Module 13: Exceptional Phone Service</li><li>Module 14: WHY Customers Buy From YOU! $$$</li><li>Module 15: BONUS LECTURE!!! FINAL TIPS!!!</li></ul>Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence SchemeLearners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10.EndorsementThe Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.<h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 Certificate in Customer Service - Representative at QLS Level 3Who is this course for:<ul><li>Customer Service Representative</li><li>Client Support Specialist</li><li>Customer Success Manager</li><li>Front Desk Coordinator</li><li>Guest Services Associate</li><li>Call Center Agent</li></ul>
 </div><h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection.
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 Certificate in Customer Service - Representative at QLS Level 3Career Path:<ul><li>Customer Service Representative</li><li>Call Center Agent</li><li>Retail Sales Associate</li><li>Receptionist</li><li>Administrative Assistant</li><li>Client Support Specialist</li></ul>
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>CPD Accredited PDF Certificate</h4>
 
 Digital certificate -
 Included
 
 <h4>QLS Endorsed Hard Copy Certificate</h4>
 
 Hard copy certificate -
 Included
 
 <h4>CPD Accredited Hard Copy Certificate</h4>
 
 Hard copy certificate -
 £9.99
 
 <div>CPD Accredited Hard Copy CertificateDelivery Charge:<ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

 </div>

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role.
Join our Customer Service - Representative course today and become a master of customer satisfaction.
Course Learning Outcomes:
Develop a deep understanding of Customer Service - Representative principles
Learn strategies to boost customer satisfaction and retention
Master techniques to effectively deal with difficult customers
Gain insights into the financial impact of exceptional customer service
Acquire skills to provide outstanding phone support
Understand the psychology behind customer purchasing decisions
Certificate in Customer Service - Representative at QLS Level 3
Module 1: WHY Customer Service Is CRITICAL To Your Business!
Module 2: Good Isn't Good Enough!
Module 3: We Are ALL in the 'Helping Field'
Module 4: Providing 'Concierge' Level Of Service
Module 5: The 5 Tenets Of TQM
Module 6: How To Boost Customer Satisfaction
Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!
Module 8: More Money-Through Customer Retention
Module 9:How Much Is A Customer Worth?
Module 10: Do You Understand Your Customer?
Module 11: Dealing With Difficult Customers
Module 12: 'LEAP' Into Customer Service!
Module 13: Exceptional Phone Service
Module 14: WHY Customers Buy From YOU! $$$
Module 15: BONUS LECTURE!!! FINAL TIPS!!!
Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme
Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10.
Endorsement
The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.
 Who is this course for? 
Certificate in Customer Service - Representative at QLS Level 3
Who is this course for:
Customer Service Representative
Client Support Specialist
Customer Success Manager
Front Desk Coordinator
Guest Services Associate
Call Center Agent
 Requirements 
Certificate in Customer Service - Representative at QLS Level 3

To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection.
 Career path 
Certificate in Customer Service - Representative at QLS Level 3
Career Path:
Customer Service Representative
Call Center Agent
Retail Sales Associate
Receptionist
Administrative Assistant
Client Support Specialist
 Certificates 
CPD Accredited PDF Certificate
 Digital certificate - Included 
QLS Endorsed Hard Copy Certificate
 Hard copy certificate - Included 
CPD Accredited Hard Copy Certificate
 Hard copy certificate - £9.99 
CPD Accredited Hard Copy Certificate
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Outside of the UK: £9.99 each

125 Courses

Boost Customer Satisfaction: Join us 1 Day Training in Wolverhampton

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Doncaster

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Kingston upon Hull

By Mangates

Customer Service & Handling Complaints

By Switch Direction

Boost Customer Satisfaction: Join us 1 Day Training in Liverpool

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Worcester

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Dublin

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Reading

By Mangates

Lean Six Sigma Green Belt - ROI (Dublin/Galway/Limerick)

By Centre for Competitiveness

Boost Customer Satisfaction: Join us 1 Day Training in Dumfries

By Mangates

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