8519 Courses

H2K Infosys offers a comprehensive TOSCA training program designed for beginners and experienced professionals aiming to master test automation using Tricentis TOSCA. This hands-on course equips learners with in-depth knowledge of TOSCA’s model-based testing approach, automation techniques, and best practices to efficiently test applications with minimal scripting. Key Features of the Training: ✅ Instructor-Led Live Training – Interactive sessions with experienced instructors. ✅ Hands-On Learning – Practical exercises, real-time projects, and case studies. ✅ Comprehensive Curriculum – Covers test case design, execution, automation frameworks, API testing, and continuous integration. ✅ Certification Guidance – Prepares you for the Tricentis TOSCA Certification. ✅ Flexible Learning Options – Online training with recorded sessions for future reference. ✅ Job Assistance – Resume preparation, mock interviews, and job placement support. This TOSCA training is perfect for professionals looking to build expertise in test automation, improve testing efficiency, and enhance career prospects in QA automation. 📢 Enroll now at H2K Infosys and take the next step in your automation testing career

Training and networking day for those working in community, corporate, challenges & events roles in UK hospices: FREE for HIGN members £25 fee for non-members (or commitment for your hospice to take organisational membership - you MUST have your line manager's approval before booking if you are a non-member) 10am: Arrival & refreshments 4pm: Close Lunch will be provided at no extra charge, please specify if you have any dietary requirements when booking The day will NOT be online or recorded so that people feel more comfortable openly sharing.

Training and networking day for those working in individual giving, in-memory, legacy, data & supporter care roles in UK hospices: FREE for HIGN members £25 fee for non-members (or commitment for your hospice to take organisational membership - you MUST have your line manager's approval before booking if you are a non-member) 10am: Arrival & refreshments 4pm: Close Lunch will be provided at no extra charge, please specify if you have any dietary requirements when booking The day will NOT be online or recorded so that people feel more comfortable openly sharing.

This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations. The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace. This course will give participants an understanding of: The broader context of the key areas of health and safety regulation which apply to your organisation Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy What they should do and the procedures to support it Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety How sound health and safety processes can contribute to business performance 1 Understanding the workplace legislation Overview of health and safety and workplace legislation Compliance, the role of the facilities manager, and who is accountable? Breakout session to discuss where we are now and to highlight issues of concern Applying required policies and procedures Developing and implementation/review of the safety policy Communicating with users, clients and contractors Health and safety manual 'Selling' health and safety 2 Key legislation - a practical working guide Asbestos Regulations Construction (Design and Management) Regulations 2007 / 2015 Control of Substances Hazardous to Health (COSHH) Regulations Disability Discrimination Act (DDA) Display Screen Equipment (DSE) Regulations 1992 Electricity at Work Regulations 1989 Fire Precautions (Workplace ) Regulations 2006 Health and Safety (Consultation with Employees) Regulations 1996 Health and Safety (First Aid) Regulations 1981 Health and Safety at Work etc. Act 1974 Management of Health and Safety at Work Regulations 1992 Manual Handling Operations Regulations 1992 Portable Appliance Testing (PAT) Provision and Use of Work Equipment Regulations 1992 REACH - Registration, Evaluation, Authorisation and restriction of Chemicals Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995 Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 Work Equipment Regulations 3 Controlling contractors Understanding the Regulations Selecting and assessing contractors Understanding and setting accountability Why a method statement? How to apply a permit to work system Safe systems of work Round-table discussion to bring out issues from participants' own experience 4 Risk assessment Understanding your hazards Identifying specialist areas How to undertake these assessments Implementation of sound systems and processes Syndicate exercise identifying where assessments are needed and carrying out assessments 5 Keeping the work environment safe Sick building syndrome and legionella Asbestos Waste management Pest control Provisions for first aid Accident reporting and investigation At-work driver safety Security 6 Fire safety Understanding the Regulatory Reform Fire Safety Order Fire certificates The fire risk assessment Testing fire-fighting equipment? Emergency procedures Workshop to examine the procedures for dealing with different types of emergencies 7 Ergonomics programme Ergonomics - important or irrelevant? Are you complying with HSE regulations? Furniture and equipment Display screen equipment assessments Homeworking - your concern or not? Syndicate exercise to review what to do when relocating or refurbishing an office 8 Inspecting and auditing Role of Health and Safety Executive Inspectors - 'be prepared' FM role Staff/trade union involvement Independent audits Records and reports Communicating the results 9 Action plan Participants to list actions they need to take after the course

No-one in business will succeed if they are not financially literate - and no business will succeed without financially-literate people. This is the ideal programme for managers and others who don't have a financial qualification or background but who nonetheless need a greater understanding of the financial management disciplines essential to your organisation. This course will give the participants a sound understanding of financial reports, measures and techniques to make them even more effective in their roles. It will enable participants to: Overcome the barrier of the accountants' strange language Deal confidently with financial colleagues Improve their understanding of your organisation's finance function Radically improve their planning and budgeting skills Be much more aware of the impact of their decisions on the profitability of your organisation Enhance their role in the organisation Boost their confidence and career development 1 Review of the principal financial statements What each statement containsOutlineDetail Not just what the statements contain but what they mean Balance sheets and P&L accounts (income statements) Cash flow statements Detailed terminology and interpretation Types of fixed asset - tangible, etc. Working capital, equity, gearing 2 The 'rules' - Accounting Standards, concepts and conventions Fundamental or 'bedrock' accounting concepts Detailed accounting concepts and conventions What depreciation means The importance of stock, inventory and work in progress values Accounting policies that most affect reporting and results The importance of accounting standards and IFRS 3 Where the figures come from Accounting records Assets / liabilities, Income / expenditure General / nominal ledgers Need for internal controls 'Sarbox' and related issues 4 Managing the budget process Have clear objectives, remit, responsibilities and time schedule The business plan Links with corporate strategy The budget cycle Links with company culture Budgeting methods'New' budgetingZero-based budgets Reviewing budgets Responding to the figures The need for appropriate accounting and reporting systems 5 What are costs? How to account for them Cost definitions Full / absorption costing Overheads - overhead allocation or absorption Activity based costing Marginal costing / break-even - use in planning 6 Who does what? A review of what different types of accountant do Financial accounting Management accounting Treasury function Activities and terms 7 How the statements can be interpreted What published accounts contain Analytical review (ratio analysis) Return on capital employed, margins and profitability Making assets work - asset turnover Fixed assets, debtor, stock turnover Responding to figures EBIT, EBITEDIA, eps and other analysts' measure 8 Other key issues Creative accounting Accounting for groups Intangible assets - brand names Company valuations Fixed assets / leased assets / off-balance sheet finance

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Health and safety awareness training is mandatory for staff at all levels of an organisation. This is the ideal course to satisfy that requirement - a stimulating 'entry-level' programme explaining how health and safety should be managed in any working environment. The course outlines the basics of health and safety law and how organisations and individuals can become liable for health and safety offences. Roles and responsibilities for health and safety are discussed by reference to the key legislation and the expert trainer will explore with the delegates how these responsibilities are managed in practice in different types of organisation. The principles of risk assessment will be considered and their practical implementation discussed in relation to the management of the various hazards that are likely to be present in a typical workplace. This course will give staff: An understanding of health and safety law, liability and enforcement An explanation of the principles of health and safety management in the workplace and an understanding of who should be responsible for different aspects of health and safety A practical explanation of risk assessment and what constitutes a suitable and sufficient assessment A broad knowledge of the typical hazards in a workplace and how these should be managed 1 Overview of health and safety law Statute and civil law Liability and enforcement Statutory duties Contract law 2 Legislative framework The workplace - extent of responsibility / shared responsibility Relevant legislation 3 Management of Health and Safety Health and Safety at Work etc Act 1974 Management of Health and Safety at Work Regulations 1999 Workplace (Health, Safety and Welfare) Regulations 1992 Accident Reporting (RIDDOR) Consultation with Employees and Safety Committees 4 Risk management within your organisation Business risk management Health and safety risk management The principles of risk assessment Transferring the risk to contractors and third parties 5 Risk assessment exercise - 'Challenge Anneka' 6 Managing the hazards in the workplace Work equipment Lifting equipment Display screens Manual handling Fire Chemicals (COSHH) Personal protective equipment (PPE) 7 Practical exercise - Workplace inspection 8 Questions, discussion and review

Menyelami Keindahan Tema dan Desain Tundra's Fortune adalah permainan slot daring yang mengajak pemain untuk merasakan keindahan alam Arktik. Dengan latar belakang yang memukau, permainan ini menampilkan gunung es yang megah, salju yang berkilau, dan fauna ikonik seperti beruang kutub dan penguin. Visual yang menawan ini menciptakan suasana sejuk yang mengundang pemain untuk menjelajahi dunia yang penuh misteri dan keajaiban. Desain grafis dalam Tundra's Fortune sangat detail, dengan setiap simbol dirancang untuk menangkap esensi alam liar. Pemain akan menemukan simbol-simbol seperti ikan, rusa kutub, dan berbagai elemen alam lainnya yang menambah daya tarik visual. Animasi yang halus dan transisi yang mulus saat gulungan berputar membuat pengalaman bermain semakin menarik dan mengasyikkan. Suara latar yang menggambarkan angin dingin dan suara alam lainnya memberikan sentuhan realistis yang memperkaya pengalaman bermain. Efek suara yang menggugah, seperti suara gemericik salju atau desisan angin, menambah kedalaman atmosfer. Dengan kombinasi elemen visual dan audio yang kuat, Tundra's Fortune menciptakan pengalaman bermain yang imersif dan menyenangkan. Fitur Menarik yang Memikat Pemain Salah satu daya tarik utama dari Tundra's Fortune adalah berbagai fitur menarik yang ditawarkan. Salah satunya adalah putaran gratis, yang dapat dipicu dengan mendapatkan kombinasi simbol tertentu. Dalam momen ini, pemain memiliki kesempatan untuk bermain tanpa risiko kehilangan uang, memberikan kegembiraan tambahan dan peluang untuk meraih kemenangan besar. Simbol liar juga memainkan peranan penting dalam permainan ini. Dengan kemampuan untuk menggantikan simbol lain, simbol liar meningkatkan peluang pemain daftar asialive88 untuk membentuk kombinasi pemenang. Kehadiran simbol liar menambah elemen kejutan, menjadikan setiap putaran penuh harapan akan hasil yang menguntungkan. Pemain sering kali merasakan lonjakan adrenalin ketika simbol liar muncul di layar. Selain itu, fitur pengganda memberikan dimensi baru dalam permainan. Ketika pemain berhasil menciptakan kombinasi tertentu, pengganda akan diterapkan pada kemenangan mereka. Hal ini berarti bahwa setiap kemenangan bisa menjadi jauh lebih besar, menambah motivasi untuk terus bermain. Dengan berbagai fitur menarik ini, Tundra's Fortune menawarkan pengalaman bermain yang dinamis dan penuh kejutan. Strategi untuk Meningkatkan Pengalaman Bermain Walaupun Tundra's Fortune sangat bergantung pada keberuntungan, ada beberapa strategi yang dapat membantu pemain memaksimalkan pengalaman mereka. Pertama, penting untuk memahami tabel pembayaran dan simbol-simbol yang memberikan nilai tertinggi. Dengan mengetahui simbol mana yang memiliki potensi kemenangan terbesar, pemain dapat membuat keputusan taruhan yang lebih baik. Ini membantu dalam merencanakan strategi taruhan yang lebih efektif. Selanjutnya, manajemen bankroll yang baik adalah kunci untuk menikmati permainan tanpa tekanan finansial. Pemain disarankan untuk menetapkan anggaran dan mengikuti batasan tersebut. Dengan mengatur pengeluaran, pemain dewa togel dapat memperpanjang waktu bermain dan menikmati pengalaman tanpa merasa terburu-buru. Ini juga membantu menghindari keputusan impulsif yang dapat mengakibatkan kerugian besar. Mencoba mode demo yang sering disediakan oleh kasino online juga merupakan langkah bijak. Mode ini memungkinkan pemain untuk berlatih dan memahami mekanisme permainan tanpa risiko kehilangan uang. Dengan cara ini, pemain dapat mengembangkan strategi dan meningkatkan kepercayaan diri sebelum bermain dengan uang sungguhan. Pendekatan ini tidak hanya meningkatkan kemampuan bermain, tetapi juga memaksimalkan kesenangan saat bermain. Inovasi Teknologi dalam Permainan Slot Masa depan permainan slot, termasuk Tundra's Fortune, tampak cerah dengan kemajuan teknologi yang terus berkembang. Salah satu inovasi terbaru adalah penggunaan teknologi augmented reality (AR) dan virtual reality (VR). Dengan teknologi ini, pemain dapat merasakan pengalaman bermain yang lebih mendalam dan interaktif. Bayangkan bermain slot di lingkungan 3D yang membawa Anda lebih dekat ke keajaiban Arktik. Inovasi lain yang menarik adalah penerapan kecerdasan buatan (AI) untuk meningkatkan pengalaman pengguna. AI dapat membantu mempersonalisasi permainan poker 88 sesuai dengan preferensi pemain, memberikan rekomendasi berdasarkan pola bermain mereka. Dengan pendekatan ini, pengalaman bermain menjadi lebih relevan dan menarik, membantu pemain menemukan fitur dan bonus yang sesuai dengan gaya bermain mereka. Selain itu, peningkatan dalam desain responsif untuk perangkat mobile juga menjadi fokus utama. Dengan semakin banyaknya pemain yang bermain melalui perangkat seluler, Tundra's Fortune beradaptasi dengan kebutuhan ini, memastikan pengalaman yang mulus dan menyenangkan di semua platform. Semua inovasi ini menunjukkan bahwa permainan slot akan terus berkembang, menjanjikan pengalaman yang tak terlupakan bagi semua penggemar. Komunitas dan Aspek Sosial dalam Permainan Aspek sosial dalam Tundra's Fortune juga sangat menarik. Banyak pemain berkumpul di forum dan media sosial untuk berbagi pengalaman, strategi, dan tips. Komunitas ini tidak hanya meningkatkan pengalaman bermain, tetapi juga menciptakan hubungan antarpemain yang positif. Diskusi tentang kemenangan besar atau momen lucu selama bermain menambah kehangatan dan rasa kebersamaan. Turnamen dan kompetisi sering diadakan oleh kasino online, memberi pemain kesempatan untuk bersaing dan meraih hadiah menarik. Dalam suasana kompetitif ini, pemain bola88 asia dapat menunjukkan keterampilan mereka dan belajar dari satu sama lain. Kegiatan ini menciptakan atmosfer yang penuh semangat dan persaingan sehat, di mana pemain merasa terlibat dan termotivasi untuk bermain lebih baik. Lebih jauh lagi, berbagi pengalaman di media sosial menjadi hal yang umum. Saat pemain meraih jackpot atau bonus besar, mereka sering membagikan momen tersebut kepada teman-teman mereka. Ini tidak hanya memberikan kebahagiaan pribadi, tetapi juga menginspirasi pemain lain untuk terus bermain. Dengan cara ini, Tundra's Fortune tidak hanya sekadar permainan, tetapi juga platform untuk membangun persahabatan dan saling mendukung. Tundra's Fortune adalah permainan slot yang menawarkan lebih dari sekadar hiburan; ia membawa pemain pada perjalanan eksplorasi ke dalam keindahan alam Arktik. Dengan tema yang kaya, desain yang memukau, dan fitur inovatif, setiap putaran adalah kesempatan untuk merasakan kegembiraan dan menantikan keberuntungan. Atmosfer yang diciptakan oleh permainan ini menjadikan setiap sesi bermain sebagai pengalaman yang unik dan menggembirakan. Dengan dukungan komunitas yang aktif, pemain dapat merasakan keterhubungan yang lebih dalam dengan orang lain yang memiliki minat yang sama. Diskusi, kompetisi, dan berbagi pengalaman menjadikan permainan ini lebih dari sekadar aktivitas individu, melainkan sebuah perjalanan sosial yang mengasyikkan. Keterlibatan dalam komunitas ini menambah dimensi baru pada pengalaman bermain. Dengan semua elemen menarik yang ditawarkan, Tundra's Fortune layak dicoba oleh siapa pun yang mencari pengalaman bermain slot yang segar dan mendebarkan. Setiap putaran adalah peluang untuk meraih keberuntungan dan menjelajahi dunia yang penuh keajaiban. Jadi, nikmati kegembiraan yang menyejukkan di Tundra's Fortune, di mana setiap momen membawa harapan dan kebahagiaan baru!

This is a very popular, comprehensive, practical and experiential programme, covering: Assessing risks: Defines and demystifies risk and risk assessment. Risk assessments and a simple scoring system are introduced, and participants carry out assessments. Controlling risks: Cutting risks down, concentrating on the best techniques to control key risks and how to choose the right methods. Understanding your responsibilities: The legal framework; health & safety management systems. Identifying hazards: The main issues any organisation has to deal with: entrances and exits, work traffic, fire, chemicals, electricity, physical and verbal abuse, bullying, stress, noise, housekeeping and the working environment, slips, trips and falls, working at height, computers and manual handling. Investigating accidents and incidents: Why accidents should be investigated, why things go wrong and how to carry out an investigation when they do. Measuring performance: How checking performance can help to improve health & safety. How to develop basic performance indicators. Auditing and proactive and reactive measuring. Protecting the environment: Introduction to waste and pollution. How organisations and individual managers can get involved in cutting down their environmental impacts. The programme enables participants to: Assess and control risks and hazards Understand their own responsibilities for safety and health Investigate incidents Measure their own performance Reflect on good practice and plan how to ensure the safety of the staff for whom they are responsible

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps