91 Courses

Effective Telephone Techniques - 1 day training course delivered in Nottingham practical workshop that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.

Assertiveness & Personal Effectiveness - 1 day training course delivered in Nottingham To provide tools and techniques to enable delegates to evaluate and adjust their behaviours to appear more assertive in their discussions with others including colleagues, customers and other stakeholders.

Planning & Managing Change- 1 day training course delivered in Nottingham This course will help guide managers on what to expect from individuals and teams during times of change, and how best to handle the emotions and reactions which will inevitably surface.

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#SafeUrbanDriving #Birmingham #driver #driver_safety #driver_training #fors #nottingham #sud

#SafeUrbanDriving #Birmingham #driver #driver_safety #driver_training #fors #nottingham #sud

#SafeUrbanDriving #Birmingham #driver #driver_safety #driver_training #fors #nottingham #sud

#SafeUrbanDriving #Birmingham #driver #driver_safety #driver_training #fors #nottingham #sud

From Friend to Supervisor – establishing authority 1 day training course delivered in Nottingham Designed to provide participants with the techniques and tactics to establish authority within the supervisory role whilst maintaining good relationships with those you manage, making it easier to clarify expectations and manage performance.

Customer Service - Getting it Right - 1 day training course delivered in Nottingham Enables participants to review and explore the true meaning of “excellent customer service”. It focuses on the challenges – and rewards of managing both internal and external customers effectively face to face and over the telephone.