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Effective Telephone Techniques
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered In-Person
Beginner level
Description
Overview
This course is for individuals who are required to make and take calls to communicate effectively with customers, suppliers or colleagues.
Aim
This is a practical workshop that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.
Content
By the end of the course, delegates will:
Understand the advantages and limitations of their own telephone style, and identify development areas.
Know how to make a positive impression and use active listening and effective questioning.
Recognise the challenges of communicating over the telephone and how to overcome
them.
Use techniques to be more effective over the telephone and make the customer feel valued
Plan telephone calls successfully
Manage “difficult” calls, while remaining calm and in control.
Location
Challenge Consulting, Nottingham Road, Woodborough, NG14 6EH, Nottingham, United KingdomAbout The Provider
Challenge Consulting
Nottingham
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