Enhancing Performance with Productive Conflict Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response
The Art of Delegation and High-Impact Feedback Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to Partcipant? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What you Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you Partcipant Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Getting Started What is delegation? What makes delegation hard? What do I Partcipant and why? How to Partcipant effectively Feedback Exploring the feedback process Why feedback is hard to give...and receive Why giving feedback effectively is important Feedback models
The Site Safety Plus SMSTS course was introduced on 1 April 2002 as part of the Site Safety Plus CITB Site Management Safety Training Scheme. All Site Management Safety Training Scheme (SMSTS) certificates issued after 1st January 2001 are valid for a five year period from the date of issue. The two day refresher course will enable current SMSTS certificate holders to renew their qualification, however this course can only be attended by current and valid CITB SMSTS certificate holders. The CITB SMSTS Refresher certificate training course is designed to ensure that personnel maintain and up-date their current health and safety knowledge. The course covers changes to legislation, approved codes of practice and best working practice within the industry. Individuals wishing to renew their SMSTS training certificate must provide a copy of the original five-day course certificate. Details of the course venue and the date of the course should also be provided if known. Only those individuals who have passed the five day course and provided evidence of this will be eligible to take the two day refresher course. Objectives of SMSTS Refresher Courses APPRECIATE RECENT DEVELOPMENTS IN CONSTRUCTION LEGISLATION ACCIDENT CAUSES COSTS AND REASONS FOR PREVENTION UNDERSTAND THE LEGAL SYSTEM RELEVANT LEGISLATION APPROVED CODES OF PRACTICE GUIDANCE NOTES CODES OF PRACTICE AND CASE LAW CONDUCT RISK ASSESSMENTS MONITOR HEALTH AND SAFETY PERFORMANCE UNDERSTAND BEST PRACTICE IN THE MANAGEMENT OF SUB-CONTRACTORS DISSEMINATE INFORMATION TO OPERATIVES AND SUB-CONTRACTORS Course Duration: 2 Days SMSTS Refresher Training Course Assessment Assessment is determined by reaching a minimum level of achievement against four criteria: FULL ATTENDANCE OF ALL TRAINING COURSE SESSIONS PERFORMANCE IN EACH OF THE FOUR CORE EXERCISES AN OVERALL REVIEW BY THE COURSE TUTOR A PASS MARK IN THE 25 QUESTION MULTI-CHOICE PAPER Successful candidates will be awarded the Site Safety Plus CITB Construction Site Management Safety Training Certificate (SMSTS). This certificate will remain valid for 5 years.
******Fee is fully inclusive of Workbooks, Certificates, Refreshments and Lunch******** This Institution of Occupational Safety & Health accredited course is designed for staff with management or supervisory responsibility for managing safely, ensuring best practice within the organisational framework and to ensure compliance with relevant legislation. The course encourages a proactive risk management led approach to health and safety,examining behaviours, providing skills-based training by using practical exercises wherever possible. The course concludes with a formal examination based on assessment of skills and underpinning knowledge. Successful candidates are awarded the IOSH Managing Safely certificate. Who is IOSH Managing Safely for? The IOSH Managing Safely course is a must for managers and supervisors. This tutor-led training is ideal for any sector and is suitable for managers or those who are employed in supervisory positions. If you are a manager and you are managing health and safety in your workplace it is important to know your legal duties when it comes to managing this important aspect of the business. You have a responsibility to ensure that the company policies and procedures are implemented and maintained.
NPORS Rigging and Fleeting Loads Lift Planner (N046)
The main subject areas of the course are: Legislation and guidance for asbestos practitioners. The properties of asbestos and health effects of exposure to asbestos fibres. The types of asbestos and its uses in buildings. The types of asbestos surveys. The asbestos register, risk assessment and management plan. Asbestos remediation. The role of asbestos analysts and laboratory procedures.
This course is designed for supervisors in the construction sector.
NPORS Plant Mover - Non Operational Duties (N132)
NPORS MEWP Boom (N108)