5081 Courses

All levels of food safety courses delivered at your premises

All levels of food safety courses delivered at your premises

To give you a good understanding of the long medical journeys a trans person undergoes, together with an understanding of the reference terms in common use, including language and terminology, cis-gender, non-binary, intersex, the pathways from M to F and F to M with the key stages in each pathway, the lived experiences of the facilitators plus a short life story video, LGBT facts, gender clinics, how to support a trans child, equality in the workplace, the laws surrounding gender and equality and how they affect you, and so much more…… Who is this course for? Everyone is the simple answer. Everyone and particularly those in a public-facing role, be that the police or other emergency services, to business managers, ship captains and shop floor workers. What will it cost? Both face to face and Teams presentations are charged at the same rates, which are very competitive. Face to face would incur travel and accommodation etc, as applicable How large are the groups? We will only normally accept a maximum of 20 people in each presentation, as this allows everyone the opportunity for questions, and allows us to keep to the 4 hour duration. We can, however, work with larger groups by negotiation, typically up to a total of 50 people. How will I benefit from this course? You will learn about the full pathways to allow you to be more understanding, and you will understand how to address a trans person without causing offence Do we get handouts? All participants receive a comprehensive workbook either in person or electronically. What is the course content? Language & terminology, intersex, non-binary, use of pronouns, pathways from male to female & female to male, key stages in each pathway, supporting trans children, facts and figures, personal life stories of the facilitators together with a video presentation, equality in the workplace, important legislation and how it affects you and more How are the courses delivered? This presentation is delivered as a face to face session for businesses and organisations around the UK. Alternatively it can be delivered using Teams. There is a lot of hatred towards the trans community, will I get harangued? Yes, there is hatred but by educating people on this subject we aim to achieve a more inclusive society, not just in the UK, but around the world also. I want to book a complete session for my staff, is there a group discount available? Yes, for any large group booking we are negotiable. Is this course recognised? Yes, it is a fully accredited CPD course for which you will receive a certificate upon completion Upcoming public/open courses These are arranged according to demand.

HACCP Trainer and HACCP Training Courses

This course is designed to provide delegates that need to use abrasive wheels with an in-depth understanding of the requirements of the law, associated regulations and safe working practices when using abrasive wheels. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

Bad news - people don't buy your product. Better news - they don't buy anyone else's product either. Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'. So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap. This course will help participants: Build rapport with authenticity Use open questions, listening and summary to properly understand the prospect Use 'impact' questions to 'stack the pain' of remaining with the status quo Convert features into personalised benefits that reflect stated needs Handle objections with calm confidence Identify buying signals Close effectively Convey credible urgency centred on the prospect's - not the salesperson's - interests 1 What makes a customer buy any product? Moving towards 'pleasure' Moving away from 'pain' Robert Cialdini's Psychology of Influence - buying motives Understanding what your product does for customers Why there is never a 'one size fits all' approach What are the real 'unique selling points' and why the salesperson is the real 'USP' At what point does the customer emotionally buy your product? 2 Getting past gatekeepers What gatekeepers' motivations are How to make them your friend rather than your enemy How to make your call harder to block than to put through How to control the gatekeeper with questions, not answers Using Cialdini's 'reciprocity' law to get put through more often Practical exercise in which the trainer poses as gatekeeper 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why How to 'stack the pain' of the status quo with 'impact questions' Practical 'pain stacking' exercise in pairs What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing Practical funnelling exercise in pairs The power of summary 4 How to create tailored benefits and not 'dive into solution' What is 'diving into solution'? Examples and analogies Why it is to be avoided Practical exercise in pairs - how it feels to have solutions offered up too early How to avoid 'feature-dumping' What is 'value selling'? How to create tailored benefits How to convert product features into benefits How to deal with the prospect's competitor allegiance 5 Handling objections and testing the water How to overcome the price objection by selling value Common objections the participants encounter and answers that work The objections salespeople carry in their own heads The 'A-C-E' objection-handling model How to uncover objections When - and when not - to trial close 6 Closing skills Why salespeople often close too early How to identify buying signals How to use urgency with skill and effectiveness Four killer closing techniques that work How to avoid buying the product back by careless post-sale talk How to ask for referrals for your product How to 'farm' the account for future opportunities 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Our Welcome day workshop where our New starters are welcomed to the Brand, to our culture and by our People 

When it comes to academic success, mastering assignments is crucial. Whether you're in high school or pursuing a higher degree, assignments are a significant part of your learning journey. They not only help you grasp the subject matter but also develop essential skills like time management and critical thinking. However, balancing assignments with other commitments can be challenging. That’s where services like MyAssignmentHelp come into play, providing students the support they need to excel. If you're feeling overwhelmed, you can easily do my assignment and ensure that your work meets the required standards. Organizing Your Work One of the best ways to tackle assignments is through organization. Start by breaking your assignments into manageable tasks. Create a timeline or schedule that outlines when you will work on each section. This not only makes the workload seem less daunting but also helps you allocate time wisely. Research Thoroughly Before you start writing, invest time in research. A well-researched assignment reflects depth and understanding of the topic. Use credible sources such as academic journals, books, and reputable websites. Take notes and highlight key points that you find relevant to your assignment Writing with Clarity When it comes to writing, clarity is key. Make sure your arguments are coherent and logically structured. Use headings and bullet points to enhance readability. Avoid jargon unless necessary, and define any complex terms you do use. Remember, the goal is to communicate your ideas effectively. Review and Edit Never underestimate the power of editing. After completing your assignment, take a break before reviewing it. This will help you see your work from a fresh perspective. Check for grammatical errors, typos, and ensure that you’ve followed all the guidelines. If you’re unsure about your writing, you can also seek feedback from peers or use professional editing services. Conclusion Assignments are an integral part of the academic experience, but they don’t have to be a source of stress. By organizing your work, conducting thorough research, and writing clearly, you can improve your chances of success. And if you ever find yourself in need of extra help, remember to do my assignment through MyAssignmentHelp to ensure you stay on track. With the right approach and resources, you can tackle any assignment that comes your way!

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group