10 Soft Skills You Need 1 Day Training in Portree
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If you love abstract art and texture then this workshop is for you! You will learn how to mix and blend from a variety of materials from natural stone to plastic beads, stained glass to broken china. What to expect You will be shown how to prepare the base, mix your own adhesive and combine your materials using a range of techniques to create interest and texture. Who is this for? Suitable for beginners, however, those with some mosaic experience are also welcome to join. What is provided A mixture of beads, stone, mosaic tiles and slate (please note materials will vary from example shown) Black tile adhesive Stick for stirring adhesive A square or circular base approximately 15cm x 15cm Next class: Sunday, 17 November 2024 (10am til 3pm) Venue: Luton, Bedfordshire (exact location will be provided on booking)
The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution