4080 Courses

This workshop equips participants with essential tools for business planning, strategic partnerships, team building, and securing financial support, all crucial for successful business growth and development.

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans

Motivational Interviewing Advancing Practice 2-day In-person CPD training workshop Thursday 7th & Friday 8th November 2024 his 2-day workshop will be of interest to people in diverse settings and circumstances where conversations about change are an everyday reality. A wide range of learning methods are used to create an enjoyable atmosphere for learning and sharing ideas. These will include demonstration, video observation, brief content lectures, discussion, and focused practice. It is an introduction to Motivational Interviewing for some participants and a refresher for those people who have attended MI training previously.

Bring your jewellery making to the next level with our Silver Clay Workshop! We're offering an indulgent, one-to-one workshop that will allow you to really get your hands dirty. You'll learn how to set stones in silver clay, as well as how to create filigree and patina your pieces. You've been playing with silver clay for a while now, and you're feeling confident in your current skills. You have a vision in your head of what you want to create, but you don't know how to make it come to life. This is a great opportunity for intermediate jewellery makers who want to take their skills to the next level—or for those who are just starting out and want some guidance from an expert.

Mosaic workshops in Oxfordshire for private and group classes with Jenni Wren Creative. Choose from a number of creative projects for your home and garden and for all occasions for birthdays, to hen parties and just because.

The latest mind body research gives us profound insights into the effects on mental health of 'physical' factors, including breathwork and time in Nature, new ways to improve mental and physical health, and more… This wide-ranging day will deepen your knowledge of the mind-body system and the impact ‘physical factors’ can have on our emotions, state of mind and memory – with additional ways to help people quickly and effectively… Accredited CPD: 6 hours Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Having a deeper understanding of the latest research into the effects on mental health of ‘physical’ factors – such as movement and exercise, time in Nature, ‘breathwork’ and real-time connection with others – enables us to tailor powerful therapeutic interventions and deliver more informed psycho-education. This jam-packed day also covers the physiology of responses such as ‘freeze, fight or flight’, the effects of physical activity on emotional, mental, memory and brain health, why stress can become chronic, the many ways we can activate our innate capacity to restore calm through our breath and attention, why these relaxation techniques work and what they do for us physically. The findings you will explore on the workshop have implications for many areas of mental health, even addiction, and give us additional ways to help people resolve many difficulties quickly and effectively, as well as improve overall health. The HG approach recognises that meeting our emotional needs and using our resources well are key to good mental health – yet the impact of ‘physical’ factors on our emotions and state of mind can be just as profound. Even though our physical needs may appear obvious – a healthy diet, regular physical exercise etc – we know that most of the chronic diseases sweeping through the Western World are linked to “lifestyle”, indicating that many people are not actually meeting their physical needs in healthy balanced ways – despite the vast array of information available to them. Finding clarity about how best to meet our own physical needs can also help us maintain our capacity to help others. Throughout the day, Dr Andrew Morrice, a practising GP, draws on both the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years using the Human Givens model). We will sift the sense from the nonsense, and see the fundamentals behind the buzzwords and trends, making it easier to think clearly about our own health as well as that of our patients or clients… Really insightful course with an amazing way into practical applications of the HG concepts...ALIYA DRAKE, HG THERAPIST What will you learn How the now well-known human ‘needs and resources’ relate to our evolutionary past, and physical lives The many ways physical movement affects the functioning of the mind and our emotions A deeper look into the physiology of emotional responses, such as ‘fight, flight, freeze’ and their impact on health Greater knowledge of the fundamentals of how we can find calm – and the very many ways these can be used to help people New information from the latest mind/body research that has implications for therapeutic lifestyle changes Also covered: What is ‘health’? And how do we get it? Key practices to support your own health, as well as your clients’ How to avoid the unhelpful psychology and aversive ‘pattern match’ that many of us have when it comes to ‘exercise’ Whether we can really be addicted to exercise and if so why? A deeper understanding about the role of “Green Space” in mental health Increased knowledge of the ways in which physical changes in the body contribute to emotional distress The many ways in which movement and physical activity are connected with mental health How thinking and moving, memory and place are inextricably linked Why stress becomes chronic (long-lasting) Greater clarity about the role some emotions play in creating physical ill health – and the powerful ways in which other emotional states promote health (including the key role of oxytocin) The science of the relaxation and oxytocin responses, and how these relate to many types of addiction, including smoking Organising ideas to understand how 6 different types of relaxation practice relate to each other A practical exploration of the many ways the relaxation response can be activated through breath and attention – including a new technique for dealing with panic Why some people may have come to believe that ‘the breathing’ can’t or won’t help them Summaries of the role of diet and sleep on our health – along with the factors considered today in ‘Therapeutic Lifestyle Change’ Time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am What is health and how do we 'get it'? 10.45am Discussion over tea/coffee 11.15am The physiology of fear and calm 12.45pm Lunch (included) 1.30pm The physiology of rapport (and other topics) 2.45pm Discussion over tea/coffee 3.00pm Physical domains of mental health 4.00pm Day ends Who is this course suitable for? This course is open to anyone interested in mental and/or physical health If you enjoyed the original 1-day Mind-Body Connection course and would like time to explore in more detail the themes covered in the first half of that course, this new course is for you Please note:  you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Food, Mood and Sleep’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Craft workshop specializing in macaron candles and scented candles. Private tutor available for personalized candle-making sessions. Join us for a unique creative experience!

Come and join Janine at Stitching Kitchen for a weekend learning how to make a log cabin quilt. This workshop will take place over two full Saturdays. It is suitable for total novices, taking you through everything you need to know to build confidence in quilt-making. If you are a more experienced quilter, you will enjoy learning a new technique that has so many creative possiblities, and you can benefit from Janine’s years of experience to pick up tips and tricks for a professional, polished quilt. Log cabin quilting gets its name from the layout of the pieces - log-shaped strips built up around a central square, or ‘hearth’. It's a great quilt for getting through your scraps. Or, you can use precut 2 ½-inch strips, like Jelly Rolls, which make the process easier and just as enjoyable. Log cabin quilting is really versatile because the fabric choices, layouts and positioning can be used to make such a huge range of patterns. Your tutor Janine also holds monthly long-arm clinics at Stitching Kitchen that you'd be welcome to drop into if you'd like any further pointers, or would like to outsource the quilt finishing to her! What you will learn/achieve Skills in measuring, cutting and sewing this traditional block. How to create a huge range of patterns with your fabric choices, layouts and positioning. If you’re not yet comfortable with a rotary cutter and ruler, you can use precut 2 ½-inch strips, like Jelly Rolls, which make the process easier and just as enjoyable. The quilt size is flexible and can be adjusted based on your experience/speed. What's included Tuition: full instruction and support in a small class (maximum of 6). Written instructions that you can take away and refer back to at home. Use of all the tools you will need during the workshop. Use of the Pfaff sewing machines in Stitching Kitchen's fully equipped studio.  Tea and cake. What to bring Fabrics to make your log cabin blocks. We will send you a materials list, but just give us a call or drop in to the studio if you would like further advice, and we can also make suggestions about where to purchase quilting fabric. This is a great quilt for getting through your scraps, or sewing with a jelly roll! Stitching Kitchen has thread available to purchase. You won’t need to bring anything else and you can leave your sewing machine at home. Stitching Kitchen is fully equipped with Pfaff sewing machines and all the quilting tools and sewing kit for use during the workshop. Stitching Kitchen also stocks a full range of haberdashery, batting and quilting tools if you discover anything you would like to purchase to use at home. Please note that this workshop is held in our light and spacious first floor studio at Stitching Kitchen, which is accessible by stairs.  About your tutor Your tutor is Janine from TheFatQuarter Quilting https://thefatquarter.co.uk Having dabbled at patchwork and quilting when her children were babies, Janine moved on to develop a love for learning everything patchwork and quilting. In recent years she has owned a patchwork and quilting shop, living and breathing patchwork each day. Nowadays Janine is a professional Longarm Quilter and Patchwork Tutor with a love for sharing her wealth of experience. If you have any questions, please feel free to get in touch.

Join The Wild Cooke for an introduction to the wonderful world of wild foods