96 Courses

High Performing Teams. Moccasin Approach, Moccasin Manager,

Dim Sum Masterclass. Cover all the fundamental techniques to become a Dim Sum Pro

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Add to your weekly recipe options by learning how to cook with Cous Cous, Quinoa and other grains such as buckwheat, freekah and millet. Simple quick recipes. The meals are based on a vegetarian diet which can be adapted at home and do contain allergens (soy, sesame). Please advise if you have a vegan diet or specific allergen. At the end of the cooking session we will eat together as a group This event includes full list of recipes for all meals and a free meal kit to cook at home. £10 per ticket

We invite all jazz lovers, from all levels and abilities, to benefit from the highest jazz instruction in London. Learn how to swing under the guidance of excellent singing jazz instructors who have a broad experience and unparalleled expertise in adult singing education.

Our intensive singing courses are greatly enjoyed by adults who are eager to boost their vocal abilities within a short period. You can either attend to work on a specific aspect of your voice or your overall vocal technique. Expect tremendous progress in a few days of focused studies.

Unlock the Secrets of Aromatherapy: Fun, Informative, and Safe! Discover the art of blending aromatherapy essential oils safely with our engaging and educational 1-day course. Perfect for everyone, this course will guide you through the proper use of aromatherapy oils, ensuring a safe and enjoyable experience. Join Geraldine, a Clinical Aromatherapist for 27yrs and enhance your well-being with the power of aromatherapy.

Learn mosaic crochet in Surrey - this is an immersive 4 x 2 hour course running on Tuesday evenings in Walton-on-Thames.

Breathe Through It: Managing Stress & Emotional Overload "Breathe Through It" is a grounding, practical workshop designed to help you better understand stress, regulate overwhelming emotions, and restore inner balance. Through learning strategies and supportive connection, you'll leave with tools to manage pressure and reconnect with calm — both in the moment and long term. Together we will: Develop a deeper understanding of how stress affects the body and mind Learn techniques to calm the nervous systemExplore self-regulation Connect with others in a supportive space for emotional release and resilience This FREE class is for Adults and is sponsored by Community Fund, Awards for All By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

Soap and skincare business course with The Scottish Soapworks hosted by The Arienas Collective in Edinburgh City Centre