7698 Courses

Customer Service Essentials 1 Day Training in Darlington

Customer Service Essentials 1 Day Training in Windsor Town

Customer Service Essentials 1 Day Training in Brighton

Customer Service Essentials 1 Day Training in Leeds

This three-day IOSH (The Institution of Occupational Safety and Health) course is a must for all managers and supervisors in any sector in any organisation. Managing Safely is unlike any other Health & Safety Course. It delivers practical step-by-step guidance with a sharp business focus that is hands-on and jargon-free. The innovative format and content are engaging and inspiring – critical to embedding Health & Safety throughout your entire organisation. Aims To give the knowledge and tools to tackle the Health & Safety issues they are responsible for. Importantly, it brings home just why Health & Safety is such an essential part of their job. Course Content • Introducing Health and Safety • Assessing Risks • Controlling Risks • Identifying Hazards • Investigating Accidents and Incidents • Measuring Performance. Prerequisites None – designed for managers and supervisors. Assessment Written exam at the end of the course with a practical assessment to be completed in the workplace. Certificate This course is covered by certification to provide to your Clients, CHAS (and other SSIP) as confirmation of training undertaken and is valid for 5 years. Instructions Please note: Cost includes course material, certification, lunch & refreshments. Directions Location Map

Communication Skills 1 Day Training in Bristol

Communication Skills 1 Day Training in Derby

Develop more advanced training skills such as expert presentation, facilitation and coaching skills. Course overview Duration: 2 days (13 hours) This workshop is for people who want to take their personal skills as a trainer to the next level. It builds on the Underscore Level 1 Train the Trainer course.  In this Level 2 course delegates will develop more advanced training skills such as expert presentation, facilitation and coaching skills. In the modern world learning is often delivered in blended learning formats and this course will introduce delegates to the challenges of blended learning and how to introduce a range of delivery methods into programmes. Attendees will learn how to write more complex learning plans and integrate different methods and media into their plans. Objectives  By the end of the course you will be able to: Describe your Personal Training Style Explain how personality affects communication styles Use techniques to read delegates and adapt communications for greater impact Recognise the ‘games people play’ and how to deal with difficult behaviour Use techniques to establish credibility and enhance your reputation Identify the right approach to take when faced with a range of challenges Use advanced Presentation Skills Use facilitation and coaching skills for experiential workshops Use modern Training Methods and Media Deliver memorable training Note: Delegates attending this programme will be asked to complete an online psychometric in advance of attending the programme in order to help understand personal training styles Content Understanding your Personal Training Style Receive feedback from online Psychometric Understand personal training styles Understand personal communication and working style Understand the impact this has on audience Learn how to adapt your style for greater impact Growing your reputation as a trainer Your Training Persona Training Confidence Training Reputation Trainer Brand Understand the ‘Games People Play’ An introduction to Transactional Analysis (TA) for Trainers Using TA to:Contract for learningUnderstand Trainee AudienceUnderstand interpersonal stylesUnderstand working and thinking stylesWorking in groupsCreativity and innovation Developing deeper Trainer Skills Presentation Magic – making your presentations more effective Facilitation skills for workshops Coaching skills for classrooms and virtual training Delivering experiential workshops Modern Training Methods and Media Incorporating blended learning into your programmes Using Social Learning Using Videos Using Virtual Tools Using CBT and e-learning Pre-course work 1: Complete and online Psychometric Pre-course work 2: Deliver and record a 5-10-minute training session in your workplace on your phone and bring it with you Note: there is an option to have addition 1 hour coaching for delegates to support workplace learning after the course.

Presentation Skills 1 Day Workshop in Bristol

Presentation Skills 1 Day Workshop in Leicester