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212 Educators providing Courses

FacilitatorIn Person
Phoebe Sullivan

phoebe sullivan

A warm welcome... I seek to offer therapy that integrates all of my skills and training, that is grounded in compassion, with a focus on embodiment and considers archetypal, spiritual and transpersonal dimensions of being. As an integrative psychotherapist I combine various skills and frameworks from my background in psychotherapy, breath and embodiment to help you on your healing journey. My understanding is that just talking about things doesn't ignite change. There is a strong focus of embodiment and breath in my sessions, I see these as a gateway to access the inner world and supplement the psychotherapeutic process to enable a deep, experiential processing and release. Having worked in mental health in both the NHS and private practise I see the need for a radical shift in the way society views and treats mental distress. I am fascinated by altered states of consciousness; how these are perceived and received by society, and how they can be harnessed for healing and expansion of consciousness of both the individual, and the collective, namely the patriarchal paradigm in which we find ourselves. When accessed safely and held within the container of therapy, I see the breath, meditative embodiment practises and psychedelic medicines as an opportunity to access these states, and connect us to own healing intelligence. I am currently working as a therapist and guide on the psilocybin clinical trials at Imperial University. I am living and working in Brighton and London, UK. You can find links to conferences I have spoken in and my services on the below websites: https://psychedelic.support/network/phoebe-sullivan-ma/ https://instituteofpsychedelictherapy.org/psychedelic-integration-database/ https://youtu.be/1jPUcu6vQhU https://www.counselling-directory.org.uk/counsellors/phoebe-sullivan https://www.psychologytoday.com/gb/counselling/phoebe-sullivan-brighton-eng/874967 HCPC registered and YA certified My vision to awaken individuals to their own ability to heal has seen me train as a psychotherapist, breathwork facilitator and psychedelic guide & integration therapist. I have been personally practising yoga, pranayama and meditation for 10 years which while leading me deeper on my personal healing journey, has dramatically informed the way I work with clients. I have a warm and open nature and hold clients in a safe and compassionate environment so that they may deeply explore their journey to healing. I have a fascination with altered-states of consciousness, and how these can be harnessed for healing- this underpins all of the work I do. I hope my fusion of psychotherapeutic knowledge, study of psychedelic medicines, passion for breathwork and own humble experience as a spiritual practitioner allows my clients to feel my sincere and heartfelt mission to reconnect individuals to their own inner healing intelligence. A warm welcome... I seek to offer therapy that integrates all of my skills and training, that is grounded in compassion, with a focus on embodiment and considers archetypal, spiritual and transpersonal dimensions of being. As an integrative psychotherapist I combine various skills and frameworks from my background in psychotherapy, breath and embodiment to help you on your healing journey. My understanding is that just talking about things doesn't ignite change. There is a strong focus of embodiment and breath in my sessions, I see these as a gateway to access the inner world and supplement the psychotherapeutic process to enable a deep, experiential processing and release. Having worked in mental health in both the NHS and private practise I see the need for a radical shift in the way society views and treats mental distress. I am fascinated by altered states of consciousness; how these are perceived and received by society, and how they can be harnessed for healing and expansion of consciousness of both the individual, and the collective, namely the patriarchal paradigm in which we find ourselves. When accessed safely and held within the container of therapy, I see the breath, meditative embodiment practises and psychedelic medicines as an opportunity to access these states, and connect us to own healing intelligence.

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IIL Europe Ltd

iil europe ltd

London

At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and top-notch learning content delivered through various methods. Explore our learning categories: NEW Generative Artificial Intelligence Agile and Scrum Business Analysis Business Relationship Management Cybersecurity IT Management Lean Six Sigma Microsoft Project Project, Program and Portfolio Management INNOVATION IN PROFESSIONAL DEVELOPMENT & TRAINING IIL offers a wide variety of delivery methods to ensure an optimal learning experience. Using its proprietary Many Methods of Learning™, IIL delivers innovative, effective and consistent training solutions through a variety of learning approaches: * In-Person Classroom Courses * Self-Paced On-Demand Training * Live Virtual Classes * Simulations * Free Videos & Webinars * Mobile IIL ACCREDITING BODIES AND PARTNERSHIPS IIL is a PMI® Charter Global Registered Education Provider and member of PMI’s Global Executive Council as well as a Microsoft Partner (with a Microsoft Gold Project and Portfolio Management competency), IIL is also an Accredited Training Partner for: * PRINCE2 * ITIL * Association for Project Management (APM) * PeopleCert on behalf of AXELOS * IASSC Accredited Training Organization® * The American Council on Education (ACE), an APMG International Accredited Training Organization (ATO) * Scrum Alliance REA organization * Authorized CEU Sponsor Member of the International Association for Continuing Education and Training (IACET). * IIBA® Endorsed Education Provider. IIL is the training solution partner of choice for many top global companies.  * Women’s Business Enterprise National Council (WBENC) corporate member.

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Gianpietro Pucciariello

gianpietro pucciariello

"Photography is a tool to give voice to the voiceless and to give light to shadows within ourselves and in society“ Hello, my name is Gianpietro Pucciariello and I am an Italian visual storyteller and participatory facilitator based in London. My main work focuses on pushing the boundaries between social impact, dialogue and human conditions. This means that I work following ethical conduct to bring dignity and hope to people's faces and lives. Through my work, I want to celebrate, using empathy, respect but also playfulness, the beauty of the human soul along with its daily struggles and vulnerabilities. I use photography as a medium and a tool to give a voice to marginalised communities and organisations that want to address social and environmental issues in the places they operate by telling stories that mainstream media formats do not often tell, to encourage critical consciousness and influence policy. To do this I usually combine four themes, 1) Human beings, 2) places, 3) food 4) actions for impact, and five elements 1) focused questions, 2) metaphors, 3) storytelling, 4) Participation 5) Action-Driven Challenges. I grew up in the Lake Como area, where I got used to beauty already at an early age, in a family that, despite not being particularly affluent, provided me with a rich and safe place for growing my never-ending curiosity and learning, the value of an authentic soul, and the fundamental importance of social justice. I was lucky enough to have my mother, a kindergarten teacher, leading me by example with playfulness, self-expression and empathy and my father, working for the Italian railways, sustaining my development with strict rules and pushing my need for achievements, but always supporting my learnings with travels and books. I grew up as a really serious and introverted child - many people wouldn't believe so, as I developed more into a shy extroverted character through the years - with a huge inner world and having difficulties expanding outside in words. This is how I first discovered art and particularly photography. What I liked about taking pictures was mainly the idea of using an organic process for self-expression and for absorbing, summarising, explaining and creating knowledge around the social and environmental causes I cared for, and I was involved in since my teenage years. My need for expression became even more evident when my father was diagnosed with a rare neurodegenerative disease in 2003, after 5 years of unusual emotional outbursts, apathy and depression, tremors and personality changes. I put myself more and more on the front line of volunteering in the communities I was part of, and I focus my University Studies on the social sector and welfare, but at the same time, it became even more difficult for me to communicate my inner feelings on the outside. Despite this difficulty, I'm glad I took Economics as a Major subject. This gave me the chance to reflect and work deeply on human behaviour, motivational science, mental models of choice and root causes of oppression. Though, Economics gave me fewer opportunities to express my artistic side. I moved to London in my late twenties, and after a few years, I got stuck between a career I felt detached from, and together with my family situation, I got into a period of severe anxiety and inner chaos. One evening in October 2012 thought, returning from work, I found a leaflet about a course in photojournalism with the City & Guild in Tower Hamlets. That's how my journey in photography restarted. With and through photography, I restarted again to explore in deep the world around me, the condition of human beings and the causes I cared about. Even more important, I rediscovered myself, and my artistic skills, and boosted my self-confidence. Without rediscovering photography I wouldn't have gone back to practice facilitation and I wouldn't discover and loved other practices I work with right now, like coaching, social impact and innovation consulting. Without photography, I would have never become an entrepreneur and I wouldn't have nurtured other creative skills, like sketch noting & doodling. Photography helped me meet inspiring human beings that became friends, mentors, and some of the most important people in my life. That night in 2012 I drew a line in my life with a simple decision. I strongly believe that photography is one of the best ways we have to discover ourselves and the world around us, focusing on the present moment, one shot at a time. This is why I want to support you in using photography differently.

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Nexus Human

nexus human

London

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK.  For over two decades, Nexus Human has been a steadfast source of reliable and high-quality training solutions, catering to a diverse range of professional and educational needs. With a strong reputation in the Training Industry, Nexus Human has consistently demonstrated its commitment to equipping individuals and organisations with the skills and knowledge required to thrive in today's dynamic world.  Our training programs span a wide spectrum, encompassing IT certifications, business skills, and much more.   What sets Nexus Human apart is our unwavering dedication to staying at the forefront of industry trends and technology advancements.  Our expert instructors, coupled with cutting-edge training resources, ensure that students receive the most up-to-date and relevant knowledge available. The impact of Nexus Human extends far and wide, helping individuals enhance their career prospects and aiding businesses in achieving their goals.  This 20-year journey has solidified our institution's standing as a trusted partner in personal and professional growth, offering reliable, excellent training that continues to shape the future.  Whether you seek to upskill, reskill, or simply stay ahead of the curve, Nexus Human is the place to turn for an educational experience marked by quality, reliability, and innovation.

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iStudy UK

istudy uk

We understand more than anyone how important it is for you to get the right qualifications at the right time. We also understand that when you have a lot to do, you might not always have the time free to go to a place of study. That is why we created this site, so you can take all the time you need to learn more about your chosen topics as well as be able to do the whole thing from home. We believe in empowering people by offering them opportunities to expand and extend their knowledge and skill set as well as giving them the support they need to achieve great things. With thousands of courses available and a team who will do just about anything to help you, it is safe to say that you will not find a better course provider on the internet and so we would love to work with you to make sure that you get the best experience and best results out of your education. WHAT WE DO Here at iStudy we provide a range of online training courses for those who want to gain new skills, and qualifications and update their knowledge. iStudy training courses are delivered entirely online through our sophisticated student learning portal. The student learning portal is an online learning management system that allows students to study for their courses online. This innovative technology means there is no need to attend any classes or take time off work to study. Professionally accredited courses All our courses are delivered in partnership with nationally recognised awarding bodies so be assured that what you learn with us matters when it comes to achieving your career goals. Study that suits you You do not have to give up your job or your life to get a new qualification, you can learn anytime, anywhere.

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Compete High

compete high

London

Compete High: Your #1 Destination for Skill Development. Explore diverse range of courses to boost your expertise, outshine your competition, and fly high in your career.

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NextGen Learning

nextgen learning

London, United Kingdom

NextGen Learning offers futuristic learning tailored for emerging leaders. Dedicated to empowering learners, this platform boasts a vast array of courses, crafted by industry professionals, for both personal and professional growth. Dive into a transformative journey, unlocking unparalleled potential, and equipping yourself with qualification & skills designed to lead tomorrow's world.

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Raise Digital

raise digital

Understanding what it takes to overcome fear and self-doubt has been at the root of Paul ‘Stalkie’ Stalker’s personal transformation from school flunk, wayward youth, failed businessman and dying man, to healthy, wealthy entrepreneur, motivational speaker, business coach to FTSE 100 companies and personal mentor to corporate leaders, high performance sportspeople, disengaged children and life-serving prisoners. Dubbed ‘The Happiness Engineer’ by a Channel 4 documentary, the many thousands who have witnessed Stalkie in action, virtually or in the flesh, are unlikely to forget the high energy, no-nonsense, humorous manner in which he shares his RAISE mindset, health and wellbeing principles to transform fear into power, barriers into benefits, and adversity into triumph. His RAISE principles and methodology have been distilled through studying and working alongside an array of the world’s pre-eminent business leaders, executive educators, performance coaches, positive psychologists and critical thinkers for the last 30 years. The methodology is delivered across all platforms by Stalkie, his super-experienced RAISE transformation team and network of associate experts. With individual clients, Stalkie’s aim is to untap, nurture and focus their passion and potential on becoming the best versions of themselves in all aspects of their lives, whatever their starting point. With organisations, Stalkie’s goal is to build blossoming cultures that pursue ‘good profits’ based on trust, core values, world class employee engagement, customer loyalty and sustainable growth, from turnarounds to start-ups and scale-ups. Dawn Stalker – ‘The Boss’ Dawn Stalker The Boss As MD (and Stalkie’s better half), Dawn is the organisational and strategic heartbeat of the RAISE extended family. She is also a key interface with our clients. With a 20-year, C-suite pedigree in magazine publishing, marketing and media (and Stalkie management), Dawn provides coaching, guidance and leadership to senior managers in start-up, scale-up and stable organisations across multi-industries including retail and technology, professional and financial services, marcom and creative, marine and public sector. Dawn has a specialisation in talent management, job analysis and workforce planning, recruiting, performance management, employee development and engagement and internal projects regarding quality, marketing, and process improvement. Chris Humphreys – ‘The Chief Pragmatist’ Chris Hmphreys The Chief Pragmatist Having spent 20 years as a sales director/publisher and 18 years earning his coaching stripes, Chris is a renowned personal and business communications coach. He is co-originator of the RAISE approach to personal and business growth, development and practical positive psychology, as well as the ‘Going the Extra Mile’ operating model for engaging workforces to grow sustainable profit. In partnership with Stalkie, he has authored three books in these fields, devising and writing all RAISE coaching programmes. His main coaching specialisms are engagement, culture and cultural turnaround, people development, 1-to-1 coaching, internal and external communication and customer relations. An engaging facilitator and mediator across all environments, Chris is also a qualified counsellor and Cognitive Behavioural Therapist for private clients. Outside work, he relishes running one of the largest community choirs in the country, hosting regular choral fundraising concerts and events. Our RAISE Associates Dr Rosy Daniel BSc MBBCh – Health Creation Consultant Dr Rosy Daniel BSc MBBCh Health Creation Consultant Dr Rosy Daniel is one of Britain’s leading Lifestyle Medicine Consultants. Initially specialising in the holistic support of those with cancer, she now offers proactive healthcare to all to support the primary and secondary prevention of illness and the regeneration of positive health and happiness. She has pioneered holistic health and wellbeing coaching and consultancy in the UK with a unique approach known as ‘Life Energy Management’, working with clients to change lifestyles, workstyle and health behaviours which are harming their health and well-being. She has worked with over 5000 individuals and 50 organisations including businesses, schools and hospitals to help achieve the health goals that benefit them personally and professionally. Dr Rosy has a private Integrative Medicine practice in Bath. She formerly practised at the Harley Street Oncology Centre, London. She has authored seven books on cancer and its prevention, lecturing and broadcasting nationally and internationally.

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TLP Ltd.

tlp ltd.

Recently we asked TLP to deliver a series of masterclass sessions for our KOL’s. The topic for this is Business Case Planning and the response has been fantastic. The 4 days we arranged were fully booked almost immediately! The engagement by our KOLs has been incredible and they have genuinely learned lots about a topic which the NHS does not provide much, if any, training in. The masterclasses are structured so that each participant gets to apply the theory to his or her own real-world situation and this has been a real eye opener for our doctors and pharmacists that have attended the programme. Furthermore, Tom and TLP go the extra mile by providing ongoing support after the event, via private user groups whereby all participants can share stories, ask for advice and also share their successes. This has taken many of our KAMs relationships with their key customers to a deeper level. I would recommend Tom and TLP wholeheartedly to anyone in pharma that is serious about developing their internal people and their external customers.” Dr. Caroline Brock – Consultant in A&E and Director of Med. Ed., Royal Lancaster Trust “I first met Tom as a registrar on a leadership and management programme for doctors that he was delivering a few years ago. Tom delivers his training in an energetic and engaging fashion that allows students space and time to learn. The theory is always supported by practical application and I came away from that first training programme with a head full of both knowledge and practical ideas. Since then I have worked with Tom as a coach, particularly when he helped me to gain my consultant position and he has become a good friend. In my new position as Director of Medical Education I will definitely be bringing Tom in to deliver training to my colleagues and juniors” Deborah Evans – Managing Director and founder of Pharmacy Complete “I have worked with Tom on numerous projects over the last few years. Tom’s delivery style is engaging and informal and his students always learn lots because of this. Furthermore Tom always structures his training sessions so that there is a large practical element, allowing the theory to be turned into practice based on real life scenarios. Tom’s knowledge of leadership and management models is exceptional, as his understanding of the NHS. I look forward to working with Tom again in the future.” Gavin Richards – EMEA Business Unit Leader and Marketing Director – Hillrom “TLP has delivered numerous training and coaching programmes internally for us. We have also engaged with TLP to deliver a series of masterclasses to our target customer groups. Covering 4 different essential, non-clinical aspects of NHS work. Each Masterclass has been expertly designed and delivered. Our customers have not only enjoyed each masterclass, but they have learned so much and been able to apply their learning to their own real-life settings. As a result, our sales teams and brand teams have been able to develop amazing relationships with their key customers that have attended our masterclasses. We have many customers return for the different Masterclass topics and we now have a waiting list for attendees on forthcoming masterclasses” Millie Galvin – Cancer Services Pharmacist Team Leader – NHS Grampian “I was a participant on a leadership and management course delivered by Tom over 15 months in Scotland. The variety of modules and topics was impressive and each one has helped with developing my leadership skills. In particular the modules on flexible communication (colours) and negotiations skills were really impactful for me. Tom’s delivery style is relaxed and informative and he goes the extra mile to make himself available to answer questions and provide additional support. He also did a great job of building a team spirit amongst the various participants and this has lasted long after the programme officially finished. I look forward to further programmes with TLP in the future” Thomas Ross – Lead Pharmacist – South & Mid Division, NHS Highland I have attended a number of one day training events that Tom has run but, more significantly, an extensive leadership and management course that ran over 18 months, with 12 direct teaching days. Tom is a fantastic course leader and facilitator. His knowledge of leadership and management skills, his enthusiasm and ability to motivate a group are second to none, all of this only helped by his sense of humour. In a short period of time, Tom helped us to gel as a group and to establish a supportive, safe and confidential environment. As well as imparting a lot of theoretical knowledge, Tom helped us to turn the theory into practice so that we could utilise the learning in our day-to-day roles and helped us to work through some difficult and challenging scenarios. The long term outcome of his facilitation and support to our group is that we developed a longstanding network of colleagues and friends across Scotland. Pete Moss – Director of Sales U.K. and Ireland “We had the pleasure of engaging with TLP to deliver a series of development programmes for our newly appointed team of Regional Sales Managers, feedback from the team attending the course has been excellent. Not only was training delivered beyond expectations, Tom also took time to follow up with the team individually to see if anyone was struggling to implement any of the learnings from the development days. Personally, I found the training great and also relevant to the marketplace in which we work. We will be engaging with Tom again this year as development is key for us to motivate our people, which has already proven to impact on both revenue and profitability.” Dr. Richard Bandler – Co creator of Neuro Linguistic Programming (NLP) “I have had the pleasure of personally mentoring Tom for the last year. Whilst many people come to me with personal challenges, Tom has been 100% focused on me helping him with his business. This is great news for everyone that works with Tom because HIS BUSINESS IS PEOPLE! I look forward to watching Tom’s continued growth and undoubted success within the world of NLP.”

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School of Dialogue

school of dialogue

London

Arabella Tresilian MAHons PGCE FRSA Dialogue Facilitator, Mediator & Conflict Coach: Mediation, fully-accredited by the Centre for Effective Dispute Resolution (CEDR) Dispute resolution for Employment, Workplace, Civil, Commercial & Community cases Specialist in health and social care, including mental health, autism & disabilities Download a copy of my one-page profile here: Arabella Tresilian Mediator Profile Overview ‘Arabella Tresilian is a CEDR-accredited mediator, and a conflict resolution trainer, specialising in facilitating dispute resolution and employee wellbeing in the public sector. She has twenty years’ experience as a management consultant, leader and educator, and set up the School of Dialogue to teach conflict resolution skills. Arabella mediates independently and on behalf of the Medical Mediation Foundation, Resolve West and other panels where she specialises in lending her ‘expertise by experience’ in the fields of mental health and neurodiversity. Arabella’s 70+ case history since 2016 include mediations in the fields of Judicial Review, Court of Protection, Mental Health Act, Mental Capacity Act, Local Government, workplace, employment, community and public sector dispute resolution.’ I am an independent consultant specialising in dialogue facilitation, conflict resolution and partnership-building. My business development experience, studies in educational leadership and experience in dispute resolution combine effectively to allow me to support organisations, employees, families and individuals in finding win-win resolutions within complex scenarios. I have 20 years experience working in a strategic capacity for public, private and third sector organisations in the UK and overseas, and I have specialist consulting experience in the fields of sustainability, education and health/social care. I have also taught and managed at secondary level internationally and in the independent sector in the UK, and founded/directed a theatre company devoted to promoting the understanding of mental health and social exclusion. I am a CEDR-Accredited Mediator qualified to undertake employment, workplace, commercial, civil and community mediation. In 2017 I became a CEDR Associate with the Centre for Effective Dispute Resolution (CEDR), joining their world-renowned training faculty. In the community setting, I am a Certificated Mediator with Resolve West (previously Bristol Mediation) resolving neighbour disputes and hate crime cases. I am also the cofounder of Equisphere Employability and a workplace mental health trainer for Bath Mind. In the healthcare setting, I am a mediator, trainer and conflict coach with the Medical Mediation Foundation. I am a Quality Improvement Coach with the Q Community (NHS Improvement & Health Foundation) and a Public & Patient Involvement advisor for the National Institute of Health Research (NIHR). I am a Member of End of Life Doula UK and have undertaken Advance Care Planning training with Living Well Dying Well. I am also a qualified Mental Health First Aid Instructor training groups to become Mental Health First Aiders in their contexts. I am a member of the Civil Mediation Council as a Member of the Association of South West Mediators. I abide by the European Code of Conduct for Mediators. I have DBS clearance and am fully insured as a mediator, trainer,educator, mentor and coach. Professional Experience & Skills Overview Facilitation and Organisational Dialogue Strategic development and team coaching in the workplace Communications and engagement for public-facing organisations Design and delivery of multi-organisational commercial partnerships Stakeholder engagement for effective policy development Conflict Intervention and Negotiation Interpersonal mediation and conflict resolution for workplace contexts Conflict coaching and mediation for highly-escalated community conflicts Brokerage of interorganisational partnerships for socio-economic benefit Leadership Design / delivery of Leadership Skills for Employability training for University of Bath Postgraduate certificate in Educational Leadership & Management (2011) Founder of three social enterprises and experienced team leader and manager International Competence Partnerships negotiator for European Green Capital 2015 Merger & Acquisition consultancy – UK/Spain Educator in vocational, business and enterprise skills – Coimbatore, India Training and Coaching Experienced teacher, trainer, mentor and coach specialising in communication Mentor to young leaders in enterprise on Future Talent programme Mental Health First Aider and specialist trainer in mental health with Mind Charity My style and my specialisms I came to the practice of Conflict Resolution and Mediation through two distinct routes. One was through doing management consulting in the public and private sectors, and coming to understand just how much stress, inefficiency and sadness arises from communication and conflict difficulties in the workplace. The other route was through being a patient, a parent of children with disabilities and a family carer, and witnessing how difficult it can be to make plans for the future when the present involves difficult discussions and many people. So I specialise in making sure that people feel comfortable with the process they undertake with me, and that it leads them towards feeling comfortable and confident about their future. I aim to be thoroughly supportive, reassuring and encouraging at all times. My professional work and personal experience in health and social care mean that I am particularly experienced in supporting people who are living with any form of illness, disability, mental health condition or life-limiting condition. I have particular personal experience of working with people who are deaf or hearing impaired, on the autism spectrum, experiencing mental illness and living with dementia or stroke. Why I love being a mediator I came to mediation through a confluence of circumstances which made me think, ‘There must be a better way for people to deal with their difficulties than to threaten legal action, or refuse to engage in communication at all!’ I realised that a great deal of my management consultancy work was really… conflict resolution. It gave me such pleasure and relief when long-held rifts within and between teams melted away after some good, authentic communication. This piqued my interest to find out more about the art of conflict resolution, and I did my first certificated training, and started practising as a community mediator. Later I qualified as a civil and employment mediator, and have been mediating ever since. It’s astonishing to witness people’s lives turn from a turmoil of distressing, intractable ‘stuckness’, to a new phase in which, for example, neighbours can conceive of greeting each other again; or work colleagues re-establish trust between each other after maybe years of mistrust, stress and non-communication. Mediation takes empathy, patience and persistence, and it is a skill I will develop and hone endlessly over years to come, but its core aspect is a belief that people really can find peace again, given the right support and a safe space to explore options for settling differences. Facilitating such processes is a real honour. Nothing beats the sight of former disputants smiling, shaking hands, or even (more often than you would think) hugging, at the end of a mediation.

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