490 Courses

Learn how to perform and read an ECG ... Nationally Recognised Qualification OCN Accredited - Level 3 (advanced level) CPD Accredited - The CPD Certification Service Introduces you to the fundamentals of setting up and operating an ECG machine Includes patient preparation Produce a valid (error free) ECG Learn and understand ECG traces Recognise recordings that require urgent attention Basic understanding of English language required OPEN TO ALL APPLICANTS VIRTUAL CLASSROOM OPTION INCLUDES COMPREHENSIVE PRACTISE@HOME ECG TRAINING KIT Final interpretation of all ECG recordings is the responsibility of a medical professional.

Learn the basics of calligraphy using the foundational hand with local artist Panna Chauhan at The Arienas Collective and create a framed abstract piece to take home.

Urinary catheterization Urinary catheter care Catheter insertion techniques Catheterization procedure Catheter complications Catheter management Urinary catheter training Catheterization course CPD accredited catheter training Urinary catheter refresher Male catheter insertion Female catheter insertion Catheter care guidelines Urinary retention management Bladder catheterization Indwelling catheter care Intermittent catheterization Urinary drainage system Catheter-related infections Catheterization best practices

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

A full day pottery experience in our studio in Golborne, nr Warrington, Cheshire. This pottery workshop is suitable for complete beginners. Phoenix Pottery and Art Studio offers adult and family pottery classes and art and crafts. Close to Warrington, Wigan and Surrounding Northwest area. Easy access from the motorway network . Only 20 miles from Manchester and Liverpool.

Join us for a 2-day Mental Health First Aid (MHFAider®) course at The Ashcombe School in Dorking! Learn how to provide crucial support during a mental health crisis while gaining the skills to spot early signs of mental health issues. This in-person course creates a safe, supportive environment, with self-care prioritised throughout. Subsidised price: £10. Let's make mental health a normal part of everyday life!

Many leaders and managers working on the front line of inclusion lack emotional support from Local Authority staff or anyone else despite the challenging nature of their work. There is a massive need for active listening, containment and opportunities to problem solve and reflect confidentially with someone trusted. Course Category Peer Support Meeting emotional needs Strategic Work Early Years Description We can tailor make and deliver personalised 1:1 or group support and supervision sessions with a particular focus on emotional support. Many leaders and managers working on the front line of inclusion lack emotional support from Local Authority staff or anyone else despite the challenging nature of their work. There is a massive need for active listening, containment and opportunities to problem solve and reflect confidentially with someone trusted. Some leaders may prefer a group setting for mutual support. We can provide this numbers permitting. Book a set of 3/10/20 sessions or why not set up monthly meetings with a psychologist, head teacher or other suitable practitioner to meet your needs. Testimonials Be the first… Learning Objectives Emotional support in a confidential space To listen and offer practical support Joint problem solving around hard issues To build a trusting relationship Who Is It For ? Headteachers Children Centre Managers Heads of Service Directors Early Years Mangers Course Content Active and supportive listening and exploration of named issues Supportive and safe problem solving Consultation processes In groups to use processes such as Circle of Adults If you liked this you may like: STORY TELLING: STRENGTHENING SKILLS AND KNOWLEDGE OF COMMUNITIES

CubCare Baby Massage Cubs is a relaxed, friendly and very calming first class for your baby. Each 1.5 hour session will include baby massage and gentle stretching routines, some gentle postnatal movement, calming techniques and relaxation.

Breathe Through It: Managing Stress & Emotional Overload "Breathe Through It" is a grounding, practical workshop designed to help you better understand stress, regulate overwhelming emotions, and restore inner balance. Through learning strategies and supportive connection, you'll leave with tools to manage pressure and reconnect with calm — both in the moment and long term. Together we will: Develop a deeper understanding of how stress affects the body and mind Learn techniques to calm the nervous systemExplore self-regulation Connect with others in a supportive space for emotional release and resilience This FREE class is for Adults and is sponsored by Community Fund, Awards for All By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

Paediatric first aid training: What will you learn? The course covers everything listed below. There will be practical demonstrations, role playing and several activities to keep things moving along. You’ll use the whole range of paediatric first equipment, and will try out your newly learned techniques on my adult, child and baby mannequins. I’m happy to tailor the content with additions. If you want me to focus on a specific area of paediatric first aid, that’s fine. Here’s what you’ll learn: Responsibilities and reporting requirements Assessing a medical situation How to perform CPR Resuscitation and using a defibrillator Treatment of an unconscious casualty, and the recovery position Choking Head injuries Seizures, including febrile convulsions Bleeding and shock Burns and scalds Fainting Anaphylaxis, and using an EpiPen Diabetes and asthma emergencies Foreign objects Eye injuries Sprains, strains and fractures Heat and cold Sickle cell anaemia and meningitis