1864 Courses

Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A typical course can cover: Recognising the strengths of your own communication style Using the different elements of voice and body language effectively Conquering your nerves and use body language to your advantage Pitching presentations so they meet your audiences’ needs Structuring a presentation so the audience is engaged from start to finish Using visual aids Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter Train your PR team to manage communications during an unfolding crisis Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: How a crisis can escalate in seconds How journalists respond to bad news stories How to develop effective key messages & write holding statements How to manage your social media How to take control of an interview and get your message across How to handle press conferences and doorsteps Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

The Combined First Aid at Work and Paediatric First Aid course has been specifically designed for those who work in settings that require both First Aiders and Paediatric First Aiders, such as schools, sports clubs, or other childcare settings, and has been perfectly streamlined to avoid the duplication of topics associated with attending both the First Aid at Work and Paediatric First Aid courses separately.

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Carried out by qualified instructors, the Manual Handling Training course is designed to cover a number of Manual Handling topics. It will enable the candidate on completion to recognise a manual handling problem. It will give them the tools to be able to initiate a risk assessment and lift or carry in a safe manner. We can deliver these courses in-house or to gain Qualsafe certification. Fully Qualified and Highly Experienced Instructors. Half day course (2-3 Hours). Our courses include the following subject areas: The requirements of the Manual Handling Operations Regulations. The legal requirements to provide Manual Handling Training. Principles of good movement. The anatomy of the spine. Manual Handling related injuries. Mechanics of incorrect and correct manual handling techniques. Practical exercises. Principles of manual handling techniques will include: The task. The load. The working environment. The individual capability. Practical applications of lifting, pushing, pulling and carrying. Risk Assessment and its practical application. There is a Maximum of up to 20 Candidates per Manual Handling training course, however we can run two courses per day with one manual handling instructor. We also have more manual handling instructors available, if it is required. This means we can run courses simultaneously should the facilities be available to do so. The course information is based on the Manual Handling Operations Regulations 1992, amended 2002. It is also covered under the Health and Safety at Work Act 1974. At MHA Training we like to make our Manual Handling Training courses fun and use the best training aids available whilst also covering the serious points of the subject. MHA Training was established in 2008 based at our training centre in Warrington, Cheshire. We provide a wide range of services On-Site also for clients around the North West in areas such as Manchester, Liverpool, Widnes, St Helens, Runcorn, Wigan, Preston and Leeds. Over the years we have expanded and have instructors available for all of our courses Nationwide.

Do you dream of starting a career in art, design or media? Are you interested in doing a creative Undergraduate or Postgraduate degree? Are you curious about studying art at University level but need a bit more experience, a confidence boost or want to immerse yourself in a few new creative techniques before you start your degree? Join us on our free two-week Making Change course. This course has been designed to prepare you to start university, alongside building a portfolio and gaining support for your application. You will get an art school experience, and during the course you will get the chance to meet the lecturers for the subjects you are interested in studying. You will learn how to work with different painting and printing techniques, test your skills as a fine artist, and get hands-on with materials, all while building a portfolio. This course has been designed to support you commencing your Undergraduate or Postgraduate studies with Arts University Plymouth in September 2025 or 2026. “Honestly, I can't believe the course was only three weeks long. The connections we all made were genuine, positive and have created a new opportunity for me that I have been trying to achieve for the past 20 years without success!” MAKING CHANGE STUDENT, MARCH 2022 What will I learn? During the course you will make, discuss and experiment with materials and ideas, whilst preparing for entry onto one of our Undergraduate or Postgraduate courses. You will be supported in making an application, and you will improve your knowledge of the higher education sector. Are you a mature student? Did you know that 31% of students at Arts University Plymouth are mature students? We pride ourselves on being a creative environment for all ages. As well as support in completing your application, you'll be given advice and tips on how to prepare your portfolio, as well as comprehensive student finance advice. Previous graduates of our Making Change courses have gone on to study at degree level on subjects including Fashion, Textiles, Fine Art, Craft and Material Practices and Painting, Drawing & Printmaking, and across our range of postgraduate courses. What are the entry requirements for this course? You don’t need to have a portfolio prepared - you just have to bring your enthusiasm and meet the following criteria: At the start of the course I am between the ages of 18 - 70, I'm eligible to work in the UK (i.e. I have a National Insurance number), I am interested in studying at Arts University Plymouth in September 2025 or 2026. I want to explore higher education opportunities at an undergraduate or postgraduate level, I am eligible for at least two years of student funding or I am looking at self-funding a Higher Education course,* I am able to attend all six sessions (see dates below). *More information on whether you are eligible for financial support can be found at www.gov.uk/student-finance/who-qualifies. If you are unsure if you are eligible, we can discuss this with you once you have applied. When does this course run? This course takes place on campus at Arts University Plymouth with sessions from 10am to 3:30pm, every Tuesday, Wednesday & Thursday from 4th - 13th June 2025.

Intermediate English Course, Face to face in Brighton and Hove, B1 level.

Pre-Intermediate English course, face to face in Brighton, A2 level.