922 Courses

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

This day provides evidence based information on the preparation and performance of spirometry, and includes video demonstrations on spirometry and peak flow to help delegates gain the necessary skills to perform accurate spirometry tests.

Book our accredited Prevention and Management of Violence and Aggression (PMVA) in Healthcare course, meeting Restraint Reduction Network (RRN) training standards and BILD Act Certification. Equip yourself with essential skills to prevent and manage violence in healthcare settings effectively.

Owners Maintenance Courses are ran on the first Tuesday of every month (subject to availability) and are designed for those who want to gain a very basic understanding of grooming and maintaining their own dog between professional grooming appointments. You will need to bring along your own dog to work on for the day. The course will cover: Correct and safe grooming procedures prior to bathing Safe and pain-free matt removal using appropriate products, tools and equipment Correct and safe bathing and drying techniques Nail and ear care How to safely maintain your dog’s coat between their salon visits. Students will receive all course materials and it is recommended that students bring along a camera for before and after photographs as well as pens, high-lighters and notepads.

This one day training will give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.

The course is aimed at everyone working in health and social care that makes decisions for people who may lack capacity and who require a knowledge of the Mental Capacity Act and, specifically, the issue of deprivation of liberty safeguards (DOLS).

Our Induction Days ran on the first Wednesday of every month (subject to availability) and are a pre-requisite to all of our longer courses. The day is designed for those who want to gain a basic understanding of what our longer courses entail and/or are trying to establish if a career in dog grooming is for them. The cost of this day is deducted from one of the longer course of your choice. THE COURSE WILL COVER Health and safety induction and UK Animal Welfare Legislation Handling and correct lifting techniques Preparing and grooming dogs prior to bathing Bathe and clean dogs Drying dogs and preparing their coat for styling Nail and ear care Finishing and styling demonstration by a stylist Students will receive all course materials and it is recommended that students bring along a camera for before and after photographs as well as pens, high-lighters and notepads.

Join our comprehensive face-to-face training course on Obstructive Lung Diseases designed for Registered Nurses (RNs) and Healthcare Assistants (HCAs). Enhance your skills in managing asthma, COPD, bronchitis, emphysema, bronchiectasis, and cystic fibrosis. Earn CPD-accredited certification from our Centre of Excellence. Enroll now! Are you a Registered Nurse (RN) or Healthcare Assistant (HCA) looking to deepen your knowledge of obstructive lung diseases? Our comprehensive face-to-face training course covers everything you need to know about asthma, COPD, bronchitis, emphysema, bronchiectasis, and cystic fibrosis. 🔹 Key Features: Engaging lectures and hands-on workshops Practical skills for effective patient care CPD-accredited certification from our Centre of Excellence Ideal for both new learners and as a refresher course 🔹 Why Enroll? Gain valuable insights into the pathophysiology, diagnosis, and management of obstructive lung diseases Learn from experienced professionals Improve your patient care techniques 🔹 Enroll Now! Visit our website for more details and to book your spot Don't miss out on this opportunity to enhance your professional skills!

Commissioned Training - Medication Awareness and Moving & Handling Refresher Training for Doves Care For up to 8 Delegates maximum 09.30 - First Aid Basic Life Support training 12.30 - Lunch 13.00 - Manual Handling training