1551 Courses

⚠️ Be Ready to Act. Be Ready to Save a Life. 💉 Anaphylaxis is a severe, life-threatening allergic reaction — and every second counts. The RQF Level 3 Management of Anaphylaxis course gives you the knowledge, skills, and confidence to respond effectively in an emergency. 🧠 What you’ll learn: ✅ Causes, triggers & symptoms of anaphylaxis 👁️ How to recognise and respond to anaphylactic reactions 💉 Safe use of adrenaline auto-injectors (e.g. EpiPen) 📋 Risk assessment & allergy management planning 🗣️ Communication & support during emergencies ⚖️ Legal and ethical responsibilities Perfect for schools, workplaces, healthcare, and community settings. 📅 Get certified. Be prepared. Save lives. #AnaphylaxisAwareness #FirstAidTraining #EpiPen #LifeSavingSkills #AllergyAwareness #RQFLevel3 #EmergencyResponse

Take The SIA CCTV Course This Will Take You 3 Days To Complete. Enroll Now On To The Course! What is the SIA Security Guard Course? The SIA Security Guard Course is a comprehensive 4-day training program meticulously designed to equip individuals with the essential knowledge and skills needed to obtain a security guard license in the UK. This course delves into a diverse array of subjects, encompassing the roles and responsibilities of security guards, honing customer service skills, effective conflict management, physical intervention awareness, emergency procedures, and much more. Practical training sessions are also integrated to enable participants to apply their learning in real-world scenarios. Course Overview: 4 Days Course | Course Fee: £250 Payment Structure: £70 deposit and £180 payment in the office What Are The Duties Of An SIA Security Guard? Providing a visible security presence Security guards are frequently tasked with patrolling an area or stationed at a specific location to discourage criminal activity and offer reassurance to the public. Responding to incidents The event of an incident, such as a fire or a security breach, security guards are required to respond promptly and efficiently to reduce harm and prevent additional damage. Conducting searches Security guards may need to conduct searches of people or vehicles entering premises to ensure that prohibited items are not brought in. Monitoring CCTV and alarms Security guards may have the responsibility of overseeing CCTV systems and alarm systems to identify and address potential security threats. Who Is The SIA Security Guard Course For? The SIA Security Guard Course is tailored for individuals aspiring to establish a career in the security industry within the UK. This comprehensive course caters to those who aim to work as security guards or in related roles within the private security sector, excluding door supervision. SIA Security Guard Course Content Do I Need First Aid To Renew My Security Guard Top Up Training? Obtaining an emergency first aid certificate is a mandatory requirement for renewing your Security Guard license. To renew your SIA security guard license, you must complete both the Emergency First Aid and the Security Guard Top-Up training, which can be accomplished in a single day. Please note that the SIA has introduced changes in the license renewal process for Security Guard and Door Supervisor Licenses, effective from the 1st of October. We offer a 1-Day SIA Security Guard Top-Up Training + First Aid course in Stratford, East London. This course is essential for renewing your security guard license and consists of half a day of training, concluding with multiple-choice exams. The results may take up to two weeks to be released. Unit 1: Principles Of Working In The Private Security Industry Acquire knowledge of the key characteristics and objectives of the Private Security Industry. Comprehend the application of relevant legislation to security operatives. Familiarize with arrest procedures pertinent to security operatives. Recognize the significance of adhering to safe work practices. Grasp the workplace fire procedures. Comprehend emergencies and the significance of emergency protocols. Learn effective communication skills as a security operative. Understand the importance of record-keeping in the role of a security operative. Recognize the aspects of handling terror threats and the role of a security operative in response to such threats. Learn how to ensure the safety of vulnerable individuals. Understand best practices for post-incident management. Unit 2: Principles Of Working As A Security Officer In The Private Security Industry Understand the roles and responsibilities of security officers. Understand the control of access and egress. Know the different types of electronic and physical protection systems in the security environment. Know how to minimize risk to personal safety at work. Understand drug-misuse legislation, issues, and procedures relevant to the role of a security officer. Know how to conduct effective search procedures. Understand how to patrol designated areas safely. Unit 3: Application Of Conflict Management In The Private Security Industry Understand the principles of conflict management appropriate to the role. Understand how to recognize, assess, and reduce risk in conflict situations. Understand the use of problem-solving techniques when resolving conflict. Be able to communicate to de-escalate conflict.

​CHANGE YOUR LIFE IN JUST 36 HOURS 3 DAYS PACKED FULL OF FUN, CHALLENGE, INSPIRATION, INSIGHTS AND MOTIVATION. THIS 3- DAY EVENT MIMICS ASPECTS OF YOUR EVERYDAY LIFE THROUGH CHALLENGES, EXERCISES AND TASKS. IT HELPS YOU SHIFT FROM FEELING STRESSED, STUCK, SEARCHING TO ENERGISED, ELEVATED AND ENGAGED.

The Rural Facilitator is a highly successful active learning experience which supports professional and volunteer convenors and advisors to understand and build their own individual facilitation skills.

Whether it is for your personal development, your own career or your business, this life-changing training is for everyone who would like to develop their skills such as communication, confidence, entrepreneurial thinking, flow-state and creativity – the future skills every human needs to master.

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Microsoft Lync training course description This course teaches IT staff how to plan, design, deploy, configure, and administer a Microsoft Lync Server solution. The course emphasizes Lync Server Enterprise Unified Communications features focussing particularly on coexisting with and migrating from legacy communication services. The labs in this course create a solution that includes IM and Presence, Conferencing, and Persistent Chat. This course helps prepare for Exam 70-336. What will you learn Describe the Lync Server architecture. Install and deploy Lync Server. Use Lync Server management interfaces. Deploy and manage clients. Manage and administer dial-in conferencing. Design audio and video for web conferencing. Plan for instant message and presence Federation. Deploy and configure persistent chat in Lync. Configure archiving and monitoring services. Troubleshoot Lync Server. Describe the required daily, weekly, and monthly maintenance tasks. Use SIP commands and analyze SIP logs. Configure high availability features in Lync. Design load balancing in Lync Server. Backup and restore Lync Server data. Microsoft Lync training course details Who will benefit: Technical staff working with Microsoft Lync. Prerequisites: Supporting Windows 2008 or 2012. Duration 5 days Microsoft Lync training course contents Microsoft Lync Server architecture Lync Server architecture, Lync core capabilities, Lync design process, assessing infrastructure requirements and updating the design, planning for all Microsoft solutions framework phases. Designing a Lync Server topology Infrastructure requirements for Lync Server, using the planning tool, using topology builder, server infrastructure, documentation. Hands on Environment preparation and Lync Server pools. Users and rights in Microsoft Lync Server Managing Lync Server, role based access control. Hands on Using the management shell, configuring role-based access control. Client/device deployment and management Deploy and manage clients, prepare for device deployment, IP phones. Hands on Clients. Conferencing in Lync Server Introduction to conferencing in Lync Server, designing for audio\video and web conferencing, dial-in conferencing in Lync Server, managing and administering conferencing. Hands on Conferencing in Microsoft Lync. Designing and deploying external access Conferencing and external capabilities of Lync Server, planning for IM and presence federation, designing edge services. Hands on Deploying Edge Server and Configuring Remote Access, Validating the Edge Server. Deploying Lync Server persistent chat Overview of persistent chat architecture in Lync Server, designing persistent chat, deploying and persistent chat. Hands on persistent chat server. Monitoring and archiving The archiving service, the monitoring service, configuring archiving and monitoring. Hands on Archiving and monitoring in Lync Server. Administration and maintenance of Lync Lync Server troubleshooting tools, Lync Server operational tasks, Lync Server troubleshooting techniques. Hands on Lync administration tools, centralized logging service, analysing Lync Server logs and traces. High Availability in Lync Server High availability in Lync Server, configuring high availability in Lync Server, planning for load balancing, designing load balancing. Hands on Configuring database mirroring, experiencing a scheduled SQL Server outage, experiencing an unscheduled SQL Server outage. Disaster recovery in Lync Server Disaster recovery in Lync Server, tools for backing up and restoring Lync Server, critical Lync Server data to back up and restore, critical data to export and import, designing branch site resiliency. Hands on Configure pool pairing, experiencing a pool failure or outage. Planning a migration to Lync Server Coexistence and migration, migration steps, planning for clients and devices. Designing a client migration and device migration strategy. Hands on Creating a migration plan, documenting the migration phases.

Organisational retreat, organisational seminar, executive development,

This course will help you to gain a better knowledge of the policy which underpins end of life care. It will help you to learn about the delivery of great end of life care and improve your communication skills to strengthen working relationships during this period. You will also feel you have a better understanding on how to support the friends and family of the person that you are caring for.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals