1255 Courses

This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the total process of managing contracts Exploit opportunities to extract even more added value Develop appropriate relationships with contractors Understand and use a range of contracting strategies and options Measure and improve contract performance Understand the impact of legislation on contract performance 1 Welcome Introductions Aims and objectives Plan for the day 2 Contract management An overview of the contracting process, mapping the 'territory' 3 Contract managers Skills Knowledge Attributes Responsibilities 4 Critical success factors Defining successful outcomes Effective stakeholder engagement Creating a shared vision of the outcomes 5 Placing contracts How to develop an effective specification and scope of work documents How to develop a robust contracting strategy Appropriate types of contract 6 Customers and stakeholders Customer and stakeholder analysis Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight 7 Working with suppliers Creating and developing commercial relationships Types of relationship How to manage difficult relationships Contractor motivational issues How to use incentives 8 Negotiation and related skills Introduction to key negotiation skills Persuading and influencing skills to work with stakeholders to improve outcomes for all 9 Dealing with change Claims and variations How to challenge contractor claims and requests for variations by making use of contractual terms Specifications to prevent false claims 10 Performance improvement How to measure and improve contractor performance Developing KPI systems Using contractual terms and conditions and basic legal principles 11 Contract close The importance of effective contract close processes 12 Close Review of key learning points Personal action planning

Our Legionella/Water Quality Risk Management – General Awareness course offers a basic introduction to Legionnaires' disease Management and Control.

You can start your baby’s swimming journey as soon as you feel ready to visit a warm swimming pool. We have had babies taking their first swim at only four weeks old. The sooner you start swimming lessons for your baby the better their understanding and confidence in the water will be. Your baby’s first experience in a structured swimming lesson is a wonderful and gentle introduction to water sensory techniques. We will teach you how to be comfortable and confident holding, moving, floating and playing with your baby in the pool.

Motivational Interviewing Introductory & Refresher 2-day In-person CPD training workshop Thursday 13th and Friday 14th February 2025 his 2-day workshop will be of interest to people in diverse settings and circumstances where conversations about change are an everyday reality. A wide range of learning methods are used to create an enjoyable atmosphere for learning and sharing ideas. These will include demonstration, video observation, brief content lectures, discussion, and focused practice. It is an introduction to Motivational Interviewing for some participants and a refresher for those people who have attended MI training previously.

This Silver Ring Workshop is designed for absolute beginners. It will be a great introduction to working with silver and will see you make your very own silver ring, using skills acquired during your day.

Are you an aspiring actor, a seasoned professional, or simply someone curious about the world of acting? The Actors Café invites you to our Taster Class, the perfect introduction to our dynamic and comprehensive training programs. Whether you’re new to the craft or looking to refine your skills, this session offers a unique opportunity to explore what we have to offer before committing to regular classes.

Come along to this free event to find out more about Dramatherapy! Whether you're looking to explore an alternative approach to traditional talking therapy for yourself, or you're a therapist/healthcare professional wanting to find out more, this workshop is free and open to all who are curious! The two hours will be both informative and experiential, allowing you to dip your toe into the theories and techniques of Dramatherapy. Tea, coffee and pastries provided! Course Leader: Abigail Nelson

Motivational Interviewing Advancing Practice 2-day In-person CPD training workshop Thursday 7th & Friday 8th November 2024 his 2-day workshop will be of interest to people in diverse settings and circumstances where conversations about change are an everyday reality. A wide range of learning methods are used to create an enjoyable atmosphere for learning and sharing ideas. These will include demonstration, video observation, brief content lectures, discussion, and focused practice. It is an introduction to Motivational Interviewing for some participants and a refresher for those people who have attended MI training previously.

Emotional Resilience Workshop Join us for a transformative one-hour workshop focused on emotional resilience—an essential skill for navigating life's challenges. In this brief yet impactful session, you'll learn what emotional resilience is and why it matters. Through engaging discussions and practical exercises, you'll discover tools to enhance your emotional strength, manage stress effectively, and cultivate a positive mindset. Whether you're facing personal challenges or simply looking to improve your coping skills, this workshop provides valuable insights to help you thrive. Come and gain the resilience needed to navigate life’s ups and downs with confidence! GDPR Statement: Please note that I, Lisa Winn, will be handling bookings for all sessions. To facilitate this event, the names of attendees will be shared with the Biogen HR department. No additional information shared during the sessions will be disclosed, ensuring full confidentiality.

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans