1081 Courses

The Sales Accelerator programme is a fresh approach to improving business development productivity. It focuses on identifying and using a series of business productivity metrics in order to build a clear action plan for improving sales results - typically within 90 days. The metrics are grouped under three headings: The basic principle is that a small improvement in each area can lead to a significant increase in sales results and productivity. And the object of the programme is to show how best to achieve that. The programme therefore looks at each of these three areas in turn, spending a day on each. Suitable for any and all businesses and all levels of experience and expertise, this is a remarkably practical and hands-on programme. During the workshop, participants discuss, review and apply many proven sales and marketing techniques and personal selling ideas. The goal is to generate and commit to changes and actions that can lead to a 10-30% increase in the next three to six months. There's also a consultancy option, rather than the workshop-based programme. See below for details. Day one - Activity Key objective This first module introduces the Sales Accelerator model. The goal here is to show participants how to increase their pro-active activity levels by around 10%. It covers all aspects of creating new business opportunities, from existing customers and non-customers alike, and is linked to personal activity improvement goals. Main elements Improve the productivity, accuracy and effectiveness of your business approach by using new and unique models and techniques. Different methods of creating and generating new business opportunities in the short, medium and long term. This includes sourcing new business, up-selling, cross-selling, warm calling and gaining referrals. Using organised persistence to track and build new customer revenue. Managing your sales time effectively. Key learning points Sales productivity - understand the dynamics of increasing the combination of activity levels, deal value and conversion rate of proposals/quotations to orders and implement an improvement plan. Sales goal setting: setting business development objectives for quantity and quality - plus tips and tricks of top performers. Maintain a peak activity level, on a consistent basis using 'organised persistence' and structured business development tracking methodology. How to prioritise opportunities and manage your time when sourcing new business. Identify potential new customers - and particularly the decision-makers and influencers - with greater accuracy. Make outbound business or appointment calls with improved confidence, control and results. Day two - Value Key objective To be able to better anticipate, identify, create, and develop business opportunities using a customer / client-focused communication-based business model and consultative skills. Main elements How to develop sales more effectively from new and existing customers; and managing the first appointment with a new customer. Use structured and assertive drawing-out skills to identify, develop and formalise business opportunities and to gain commitment. How to better position your company and your products and services against your main competitors. Create and deliver persuasive business messages based on specific need areas, criteria and value. Key learning points Advanced consultative selling - use a variety of structured and advanced questioning techniques to confidently and efficiently uncover opportunities, need areas and business criteria - confidently and efficiently. Involve the customer/client at all times, and to a far greater degree, and keep better control of business development process. Value message - differentiate your solutions clearly and accurately with customer/client-matched value statements. Presenting the right USPs, features and benefits and making them relevant and real to the customer. Qualification and reading buying signals. Day three (held around four weeks after the first module) - Conversion Key objective This module looks at how to improve the final qualification, progression and conversion of opportunities in your sales pipeline. Also includes price negotiation, overcoming objections and obstacles to gaining agreement. The module begins with a learning review, sharing participants' experiences over the last four weeks in applying the new techniques and skills acquired during the first two modules. This is an opportunity to revisit particularly challenging areas as well as to share and celebrate successes. Main elements Structuring and preparing for negotiating a deal and knowing when and how to move into the 'end-game' mode. Anticipate and answer customer objections and questions more confidently. Build more credibility and proof into your business process to reduce 'buyer's remorse' and speed-up decision-making. Being more assertive and developing better instincts and strategic thinking in progressing quotations and proposals. Key learning points Smart ways to position price, emphasise value and be a strong player without being the cheapest. Becoming more assertive in closing deals, and the importance of organised follow-up on the telephone. Qualify pipeline opportunities with more accuracy, using a proven check-list. Use an 'option generator' to simplify complex proposals, increase business value and close business faster. Writing more effective sales proposal documents and quotations. How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns. Practical methods of asking for agreement and closing a sale

About this Virtual Instructor Led Certificate Training Course (VILT) Asset maintenance and equipment reliability teams play a significant role to ensure that there is no room for downtime and losses in production. They are often recognised for their contribution and ability to keep assets running productively in today's organisations. The Certificate in Asset Management Virtual Instructor Led Training (VILT) course will provide those involved in Asset Management with a full explanation of the key processes to manage assets across their lifecycle. This recognised VILT course has been designed to equip participants with practical skills to take back to work. This VILT course enables participants to ensure their organisation's assets are realising their full value in support of the organisation's objectives. Accredited by the Institute of Asset Management (IAM), this VILT course will prepare participants to sit for the IAM Asset Management Certificate qualification. The IAM exam is offered as an option for participants of this VILT course. Training Objectives By the end of this VILT course, participants will be able to: Understand the key principles, tools and terminology of Asset Management, and demonstrate how it will benefit your organisation Gain familiarity in the application of ISO 55000 in practice Access a range of models that will support the implementation of asset management in your organisation Assess your understanding of the current tools and concepts applied in Asset Management Capture new ideas and skills that will enhance performance and be better prepared for the Institute of Asset Management (IAM) Certificate Examination Target Audience This VILT course will benefit maintenance managers, operations managers, asset managers and reliability professionals, planners and functional specialists. It will also be useful for facilities engineers, supervisors/managers and structural engineers/supervisors/ and managers. IAM Qualifications Syllabi This document details the scope of the individual topics which comprise the examination modules, and how the exams are assessed. It is important that prospective candidates understand the scope of the modules to determine the preparation required. Download here IAM Qualifications Candidate Handbook This handbook provides more detailed information on registering as a candidate, learning resources, training courses, booking an exam, exam regulations and what happens after an exam - whether you are successful or unsuccessful. Download here Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 15 minutes per day. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total) Other than world-class visuals and slides, this VILT course will include a high level of interaction between the facilitator and participants and group discussion among the participants themselves. There will be a number of exercises & quizzes to demonstrate key points and to give participants the chance to apply learning and appreciate key aspects of best practice. Participants will also have the chance to share examples from their own experience, discuss real problems they are facing and develop actions for improvement when they return to work. Examples of the exercises that are used in this VILT course are as follows: Exercises: Aligning Assets to Business Objectives, Planning for Contingencies, Understanding Function and Failure. Group exercises: Asset Management Decision Making, Incident Review & Operations Optimisation. The workshop content will be adjusted based on the discussions, interests and needs of the participants on the course. Trainer Your expert course leader is a is a highly experienced in maintenance and turnaround specialist. He is a Chartered Mechanical Engineer, having spent 19 years working for BP in engineering, maintenance and turnaround management roles. During this time, he worked on plants at all ages in the lifecycle, from construction, commissioning and operating new assets to maintaining aging assets and decommissioning. He has taken roles in Projects, Human Resources and Integrity Management which give real breadth to his approach. He also specialized in Continuous Improvement, gaining the award of International Petrochemical Coach of the year. He stays up to date with the latest industrial developments through his consulting support for major clients. He is also the Asset Management lead and a VILT specialist, having delivered over 70 days of VILT training in the last year. He has an engaging style and will bring his current industrial experience, proficiency of VILT techniques and diverse content, gathered from a comprehensive training portfolio, to deliver a distinctive training experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Reclaiming Regulation is a series of individual, in-= person workshops for women who are seeking to explore nervous system regulation, somatic awareness, and embodied wellbeing. These 90 minute workshops offer accessible, practical tools to support emotional balance, reduce overwhelm, manage nervous system regulation and develop a deeper connection with the body. Each session is a stand alone experience that blends nervous system theory with somatic practices, breathwork, and grounding practices. The workshops are inclusive, trauma informed, and accessible to all levels, including complete beginners. Who These Workshops Are For WOMEN ONLY These sessions are ideal for women: seeking body based tools for managing stress and supporting calm feeling disconnected, tense, or emotionally fatigued curious about nervous system regulation and somatic practices wanting to reconnect with the body in a safe, supportive space No previous experience is required Somatics & Nervous System Regulation: Benefits for Stress, Trauma, and Emotional Regulation: Reduces chronic stress → Helps shift the body from fight-or-flight into rest-and-digest (parasympathetic state) Supports trauma recovery → Allows stored tension, stress and trauma symptoms to be released safely through the body Improves emotional regulation → Builds capacity to experience emotions without overwhelm or emotional shutdown Enhances self-awareness → Encourages a deeper connection to bodily sensations and internal states Increases resilience → Strengthens the nervous system's ability to recover from stress more quickly Promotes grounding and presence → Helps you feel more centred, calm, and connected to the present moment Reduces anxiety symptoms → Calms overactive stress responses through breath, movement, and awareness Improves sleep and rest quality → Calming the nervous system supports better rest and recovery Empowers self-regulation skills → Teaches tools to manage emotional ups and downs independently Strengthens mind-body connection → Enhances the ability to listen to and trust bodily signals Workshop Format Schedule: One in person workshop each month (October–July) Duration: 90 minutes per workshop Structure: Each workshop is a stand alone experience, attend one or as many as you choose Location: Art & Spirituality Facilitator: Led by a trauma informed integrative somatic therapist Provided: Comfort props, optional reflection prompts, and follow-up resources Each session includes: Accessible nervous system education Guided breathwork and somatic practices Restorative and grounding practices Optional moments for reflection or group connection Take home practices for integration Monthly Workshop Themes November: Befriending the Body Reconnect with body awareness through gentle movement and body scanning Learn to interpret internal signals and physical cues Cultivate presence using breath and orienting practices Workshop Outcomes By attending one or more of these workshops, participants will: Understand key nervous system principles that support emotional balance Build body awareness and confidence in reading internal cues and sensations Gain practical breath and movement tools for everyday regulation Reconnect with the body as a resource for rest, presence, and wellbeing Cultivate more compassion and awareness of widening their your window of tolerance Why This Work Matters In a fast paced and often dysregulated world, many women are seeking grounded, body based tools to support their wellbeing. These workshops offer a gentle, empowering, and science informed space to reconnect with the body’s organic intelligence. Through movement, breath, and embodied awareness, participants can cultivate more resilience, rest, and a renewed sense of aliveness, one moment, one step at a time. This FREE workshop is for Adults women only and is sponsored by CORRA and HENRY DUNCAN GRANTS By attending this class you release Cori from Koa, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

Create your own beautiful needle felt woodland creature and learn an addictive new skill. You will be bursting with ideas of what to do next, it's great fun and really is contagious!

Create your own beautiful needle felt woodland creature and learn an addictive new skill. You will be bursting with ideas of what to do next, it's great fun and really is contagious!

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Motivational Interviewing Introductory & Refresher 2-day In-person CPD training workshop Thursday 13th and Friday 14th February 2025 his 2-day workshop will be of interest to people in diverse settings and circumstances where conversations about change are an everyday reality. A wide range of learning methods are used to create an enjoyable atmosphere for learning and sharing ideas. These will include demonstration, video observation, brief content lectures, discussion, and focused practice. It is an introduction to Motivational Interviewing for some participants and a refresher for those people who have attended MI training previously.

Do you dream of starting a career in art, design or media? Are you interested in doing a creative Undergraduate or Postgraduate degree? Are you curious about studying art at University level but need a bit more experience, a confidence boost or want to immerse yourself in a few new creative techniques before you start your degree? Join us on our free two-week Making Change course. This course has been designed to prepare you to start university, alongside building a portfolio and gaining support for your application. You will get an art school experience, and during the course you will get the chance to meet the lecturers for the subjects you are interested in studying. You will learn how to work with different painting and printing techniques, test your skills as a fine artist, and get hands-on with materials, all while building a portfolio. This course has been designed to support you commencing your Undergraduate or Postgraduate studies with Arts University Plymouth in September 2025 or 2026. “Honestly, I can't believe the course was only three weeks long. The connections we all made were genuine, positive and have created a new opportunity for me that I have been trying to achieve for the past 20 years without success!” MAKING CHANGE STUDENT, MARCH 2022 What will I learn? During the course you will make, discuss and experiment with materials and ideas, whilst preparing for entry onto one of our Undergraduate or Postgraduate courses. You will be supported in making an application, and you will improve your knowledge of the higher education sector. Are you a mature student? Did you know that 31% of students at Arts University Plymouth are mature students? We pride ourselves on being a creative environment for all ages. As well as support in completing your application, you'll be given advice and tips on how to prepare your portfolio, as well as comprehensive student finance advice. Previous graduates of our Making Change courses have gone on to study at degree level on subjects including Fashion, Textiles, Fine Art, Craft and Material Practices and Painting, Drawing & Printmaking, and across our range of postgraduate courses. What are the entry requirements for this course? You don’t need to have a portfolio prepared - you just have to bring your enthusiasm and meet the following criteria: At the start of the course I am between the ages of 18 - 70, I'm eligible to work in the UK (i.e. I have a National Insurance number), I am interested in studying at Arts University Plymouth in September 2025 or 2026. I want to explore higher education opportunities at an undergraduate or postgraduate level, I am eligible for at least two years of student funding or I am looking at self-funding a Higher Education course,* I am able to attend all six sessions (see dates below). *More information on whether you are eligible for financial support can be found at www.gov.uk/student-finance/who-qualifies. If you are unsure if you are eligible, we can discuss this with you once you have applied. When does this course run? This course takes place on campus at Arts University Plymouth with sessions from 10am to 3:30pm, every Tuesday, Wednesday & Thursday from 4th - 13th June 2025.

Reclaiming Regulation is a series of individual, in-= person workshops for women who are seeking to explore nervous system regulation, somatic awareness, and embodied wellbeing. These 90 minute workshops offer accessible, practical tools to support emotional balance, reduce overwhelm, manage nervous system regulation and develop a deeper connection with the body. Each session is a stand alone experience that blends nervous system theory with somatic practices, breathwork, and grounding practices. The workshops are inclusive, trauma informed, and accessible to all levels, including complete beginners. Who These Workshops Are For WOMEN ONLY These sessions are ideal for women: seeking body based tools for managing stress and supporting calm feeling disconnected, tense, or emotionally fatigued curious about nervous system regulation and somatic practices wanting to reconnect with the body in a safe, supportive space No previous experience is required Somatics & Nervous System Regulation: Benefits for Stress, Trauma, and Emotional Regulation: Reduces chronic stress → Helps shift the body from fight-or-flight into rest-and-digest (parasympathetic state) Supports trauma recovery → Allows stored tension, stress and trauma symptoms to be released safely through the body Improves emotional regulation → Builds capacity to experience emotions without overwhelm or emotional shutdown Enhances self-awareness → Encourages a deeper connection to bodily sensations and internal states Increases resilience → Strengthens the nervous system's ability to recover from stress more quickly Promotes grounding and presence → Helps you feel more centred, calm, and connected to the present moment Reduces anxiety symptoms → Calms overactive stress responses through breath, movement, and awareness Improves sleep and rest quality → Calming the nervous system supports better rest and recovery Empowers self-regulation skills → Teaches tools to manage emotional ups and downs independently Strengthens mind-body connection → Enhances the ability to listen to and trust bodily signals Workshop Format Schedule: One in person workshop each month (October–July) Duration: 90 minutes per workshop Structure: Each workshop is a stand alone experience, attend one or as many as you choose Location: Art & Spirituality Facilitator: Led by a trauma informed integrative somatic therapist Provided: Comfort props, optional reflection prompts, and follow-up resources Each session includes: Accessible nervous system education Guided breathwork and somatic practices Restorative and grounding practices Optional moments for reflection or group connection Take home practices for integration Monthly Workshop Themes December: Breath as Medicine Discover the link between breath, energy, and emotional states Learn techniques to calm or energise the nervous system Explore breath and movement together to support coherence and focus Workshop Outcomes By attending one or more of these workshops, participants will: Understand key nervous system principles that support emotional balance Build body awareness and confidence in reading internal cues and sensations Gain practical breath and movement tools for everyday regulation Reconnect with the body as a resource for rest, presence, and wellbeing Cultivate more compassion and awareness of widening their your window of tolerance Why This Work Matters In a fast paced and often dysregulated world, many women are seeking grounded, body based tools to support their wellbeing. These workshops offer a gentle, empowering, and science informed space to reconnect with the body’s organic intelligence. Through movement, breath, and embodied awareness, participants can cultivate more resilience, rest, and a renewed sense of aliveness, one moment, one step at a time. This FREE workshop is for Adults women only and is sponsored by CORRA and HENRY DUNCAN GRANTS By attending this class you release Cori from Koa, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

Our Forensic Accounting Course is designed to help investment analysts detect earnings manipulation. It focuses on creative accounting rather than conducting detailed forensic analysis but we explain the tools short sellers employ to detect fraud and some of the techniques we used at hedge funds to identify short opportunities.