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122 Courses in London

Essential Management Skills 1 Day Workshop in London

By Mangates

Essential Management Skills 1 Day Workshop in London

Essential Management Skills 1 Day Workshop in London
Delivered In-Person + more
£595 to £795

Essential Management Skills 1 Day Workshop in Heathrow

By Mangates

Essential Management Skills 1 Day Workshop in Heathrow

Essential Management Skills 1 Day Workshop in Heathrow
Delivered In-Person + more
£595 to £795

Managing Performance 1 Day Workshop in London

By Mangates

Managing Performance 1 Day Workshop in London

Managing Performance 1 Day Workshop in London
Delivered In-Person + more
£595 to £795

Managing Performance 1 Day Workshop in Bromley

By Mangates

Managing Performance 1 Day Workshop in Bromley

Managing Performance 1 Day Workshop in Bromley
Delivered In-Person + more
£595 to £795

Managing Performance 1 Day Workshop in Heathrow

By Mangates

Managing Performance 1 Day Workshop in Heathrow

Managing Performance 1 Day Workshop in Heathrow
Delivered In-Person + more
£595 to £795

Communication Skills 1 Day Training in London

By Mangates

Communication Skills 1 Day Training in London

Communication Skills 1 Day Training in London
Delivered In-Person + more
£595 to £795

Conflict Management 1 Day Training in Bromley

By Mangates

Conflict Management 1 Day Training in Bromley

Conflict Management 1 Day Training in Bromley
Delivered In-Person + more
£595 to £795

Conflict Management 1 Day Training in London

By Mangates

Conflict Management 1 Day Training in London

Conflict Management 1 Day Training in London
Delivered In-Person + more
£595 to £795

Mastering Critical Conversations

By IIL Europe Ltd

Mastering Critical Conversations We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations
Delivered In-Person in LondonFlexible Dates
£395

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395

Educators matching "conversations"

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