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283 Courses in Glasgow

Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

Dealing with Difficult Situations with Confidence
Delivered In-Person in Bardsey + 3 more or UK WideFlexible Dates
Price on Enquiry

Essential Management Skills 1 Day Workshop in Glasgow

By Mangates

Essential Management Skills 1 Day Workshop in Glasgow

Essential Management Skills 1 Day Workshop in Glasgow
Delivered In-Person + more
£595 to £795

Essential Management Skills 1 Day Workshop in Paisley

By Mangates

Essential Management Skills 1 Day Workshop in Paisley

Essential Management Skills 1 Day Workshop in Paisley
Delivered In-Person + more
£595 to £795

Essential Management Skills 1 Day Workshop in Hamilton, UK

By Mangates

Essential Management Skills 1 Day Workshop in Hamilton, UK

Essential Management Skills 1 Day Workshop in Hamilton, UK
Delivered In-Person + more
£595 to £795

Essential Management Skills 1 Day Workshop in Airdrie

By Mangates

Essential Management Skills 1 Day Workshop in Airdrie

Essential Management Skills 1 Day Workshop in Airdrie
Delivered In-Person + more
£595 to £795

Breaking Bad News

By M&K Update Ltd

This workshop is designed to give those who have to give bad news and broach difficult conversations increased confidence. Participants will leave the workshop with the tools and techniques to prepare for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.

Breaking Bad News
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Manager Management 1 Day Training Glasgow

5.0(1)

By Mangates

Manager Management 1 Day Training in Glasgow

Manager Management 1 Day Training Glasgow
Delivered In-Person + more
£595 to £795

Business Writing 1 Day Workshop in Paisley

5.0(1)

By Mangates

Business Writing 1 Day Workshop in Paisley

Business Writing 1 Day Workshop in Paisley
Delivered In-Person + more
£595 to £795

Manager Management 1 Day Training Paisley

5.0(1)

By Mangates

Manager Management 1 Day Training in Paisley

Manager Management 1 Day Training Paisley
Delivered In-Person + more
£595 to £795

Manager Management 1 Day Training Hamilton, UK

5.0(1)

By Mangates

Manager Management 1 Day Training in Hamilton, UK

Manager Management 1 Day Training Hamilton, UK
Delivered In-Person + more
£595 to £795