2492 Courses in Belfast

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Overview This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. Description This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident Review of Session – Creating an action plan to embed learning. Who should attend Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. Requirements for Attendees None.

A whole day of workshops for groups of pupils throughout your school, delivered by a dedicated ally of disabled people. Engaging and thought-provoking, these workshops are a must for schools that want to challenge prejudice and promote disability equality. Workshops will help pupils to: learn more about disability and human rights hear disabled people’s perspectives identify common stereotypes and some of the prejudices disabled people face consider what disability is and how it arises understand the difference between impairment and disability review terminology and its effect on disabled people’s identities learn about disabled people who have made a difference ask sensitive questions anonymously become advocates for disability equality 95-100% of participants say that they found our workshop helpful Some of the reasons pupils have given for finding the workshop helpful are: “Until today I had always been scared of disabled people but today I have learnt that disabled people have a heart and emotions too.” “I now understand more about disabilities. My sister and brother has disabilities.” “It shows that although disabled people have limits they can do many things.” “Because presenter told in very simply way about complicated things and used interesting examples.” “Now I know that disabled people do things differently.” FAQs: How long is each workshop? 40-45 minutes; this can be adjusted to fit in with your school day. How many workshops will you deliver? We can deliver up to six workshops in a day. How many pupils should there be in each group? The workshops are interactive, so they are more effective with groups of around 20 pupils. We are often asked to work with larger groups and this still generates excellent feedback from pupils and staff. What year groups are these workshops for? The workshops are suitable for all year groups in primary and secondary schools; we adapt the content and presentation according to the age of pupils. Does a member of staff need to stay with the group? Yes, we ask that a member of staff is present at each workshop. Will you need any equipment? We ask for a computer, projector and access to the internet. Pupils will need a pen to write with. How are the workshops evaluated? At the end of each workshop we ask all (except the youngest) pupils to write down if they have found it helpful or not and why; we may also offer them an opportunity to ask a question anonymously.If schools have opted for this (please see optional extras below) we will send the school written responses to questions and a transcript of pupils’ feedback as evidence of impact. Cost: CSIE price: £800+vat plus expenses Optional extras: a) written responses to pupils’ anonymous questions (£50+vat) b) transcript of pupils’ feedback, as evidence of impact (£50+vat)

6 sessions of Couples Therapy at Miss Date Doctor the multi award winning relationship coaching and life coaching platform 1 hour per week With a qualified professional Call 03333443853 today

Employee Assistance Programme Training

This 2-day course offers the requalification of a variety of first aid situations and how to respond to an emergency. It gives delegates the confidence to deal with any of these situations safely and efficiently.

Paediatric first aid training: What will you learn? The course covers everything listed below. There will be practical demonstrations, role playing and several activities to keep things moving along. You’ll use the whole range of paediatric first equipment, and will try out your newly learned techniques on my adult, child and baby mannequins. I’m happy to tailor the content with additions. If you want me to focus on a specific area of paediatric first aid, that’s fine. Here’s what you’ll learn: Responsibilities and reporting requirements Assessing a medical situation How to perform CPR Resuscitation and using a defibrillator Treatment of an unconscious casualty, and the recovery position Choking Head injuries Seizures, including febrile convulsions Bleeding and shock Burns and scalds Fainting Anaphylaxis, and using an EpiPen Diabetes and asthma emergencies Foreign objects Eye injuries Sprains, strains and fractures Heat and cold Sickle cell anaemia and meningitis

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The Wellness Coaching Package is inclusive of the following services: Health and Wellness Coaching Personalized Wellness Plan Mind-Body Connection Holistic Wellness Healthy Habits Overcoming Obstacles Nutrition Education Balanced Lifestyle Achieving Optimal Health Personal Growth 3 x 1 hour sessions https://relationshipsmdd.com/product/wellness-coaching-package/

Introducing the Eclectic/Integrative Therapy Package: Personalized Healing for a Holistic Transformation Are you looking for a therapy approach that is tailored to your unique needs and draws upon various therapeutic techniques? Miss Date Doctor’s Eclectic/Integrative Therapy Package offers you a comprehensive and personalized healing journey that combines the best elements from different therapeutic modalities. Eclectic/Integrative Therapy is a flexible and adaptive approach that recognizes that each individual is unique and may respond differently to various therapeutic interventions. Our experienced therapists will work collaboratively with you to create a treatment plan that addresses your specific challenges and goals. Here’s how the Eclectic/Integrative Therapy Package can support you: Personalized Treatment Plan: Our therapists will conduct a thorough assessment to understand your needs, history, and preferences. Based on this assessment, a personalized treatment plan will be crafted, drawing from a diverse range of therapeutic techniques. Tailored Approach: Eclectic/Integrative Therapy allows for flexibility, ensuring that the therapy approach is continually adjusted to meet your evolving needs. Your therapy sessions will be dynamic and adaptable, providing you with the most effective support throughout your healing journey. Holistic Healing: This approach considers your physical, emotional, and mental well-being as interconnected aspects of your overall health. As a result, the therapy will address multiple dimensions of your life to promote holistic healing and growth. Combined Techniques: Our therapists may integrate techniques from various modalities, such as Cognitive Behavioral Therapy (CBT), Psychodynamic Therapy, Mindfulness-Based Therapy, and more. This combination allows for a comprehensive and well-rounded therapeutic experience. Targeted Intervention: Eclectic/Integrative Therapy allows us to target specific issues and challenges effectively. Whether it’s addressing anxiety, relationship difficulties, or self-esteem issues, the therapy is adapted to suit your unique needs. Emphasis on Client Empowerment: The Eclectic/Integrative Therapy Package empowers you to take an active role in your healing process. You’ll be encouraged to collaborate with your therapist, setting goals and actively participating in decision-making. Flexible Duration: Unlike strict adherence to one therapeutic model, the duration of the Eclectic/Integrative Therapy Package is tailored to your progress and needs. Your therapist will regularly reassess your growth and make adjustments to the treatment plan accordingly. At Miss Date Doctor, we believe that healing is a deeply personal journey. The Eclectic/Integrative Therapy Package honours your individuality, empowering you to take charge of your healing process. Our therapists are committed to providing you with the support and guidance needed for a transformative and meaningful therapeutic experience. Experience the power of personalized healing with the Eclectic/Integrative Therapy Package. Embrace the diversity of therapeutic techniques and unlock your potential for growth, self-awareness, and lasting positive change. Take the first step towards a holistic transformation today. 3 X 1 hour sessions https://relationshipsmdd.com/product/eclectic-integrative-therapy-package/