Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This short 3-hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our 6 hour 30 minutes Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.
Duration 4.5 Days 27 CPD hours This course is intended for This intermediate course is for people who are new to the RACF component of the z/OS Security Server, and responsible for security administration. This includes people who are planning to implement RACF for the first time, and people who are security administrators in installations where RACF is already implemented. Those inexperienced z/OS users may find the course Basics of z/OS RACF Administration (ES19) more appropriate Overview Identify the security requirements of a system Evaluate the facilities and options of RACF Define users to RACF Set up a RACF group structure Use RACF to protect resources Select options to tailor RACF Evaluate and implement RACF database and performance options Identify tools available for auditing Administer the system so that it is consistent with the installation's security goals Be a more effective security administrator using the RACF component of the z/OS Security Server to define users, set up group structures, define general resources, protect z/OS data sets, & use several RACF utilities. Security and RACF overview . Administering groups and users . Protecting z/OS data sets . Introduction to user administration and delegation and general resources . RACF database, tables, and performance options . RACF utilities and exits . RACF options . Auditing the RACF environment . Storage management and RACF . Security for JES facilities . Security classification .
Agile working is an approach that the NHS supports. It demands new ways of working and thinking. Agile means that work is now seen as an activity, not a place. People are the organisation. The way we communicate has to change. The way we manage has to change. This workshop will let you reflect on what works for you now and where you may need to adapt. You may need to trust and value your team more than ever, but when they aren't in front of you in the office, you will need to question your beliefs. The workshop will help you: Understand what Agile Working is all about Reflect on your management style Recognise the new ways of managing agile workers Choose the right communication methods Understand culture and mindset Identify different ways of measuring performance Focus on innovation and not bureaucracy Manage more effectively This workshop has been designed to support you in effectively managing an agile team. You will need to be open to questioning your existing techniques and be open and responsive to change. 1 What's it all about? What is Agile working? What are your personal management concerns? How to make it work Time / location / role / source 2 Your role as an Agile manager Your style Your team's individual preferences Learning to let go Your management style self assessment 3 The 3 areas of focus Trust Delegation Empowerment 4 Communicating effectively New ways of communicating Managing expectations What are you measuring? 5 Your personal action plan What are you going to do differently?
A workshop on the art of switching off and letting go, and why it's important that you do.
Duration 4 Days 24 CPD hours This course is intended for This course is designed for those who have little or no experience with Linux and whoare seeking a fundamental understanding of the SUSE Linux Enterprise 15 operatingsystem. It is also ideal for those who want to begin preparing for the SUSE CertifiedAdministrator in Enterprise Linux 15 certification exam. Overview Attendees will be taught the following concepts and skills that are fundamental inadministering the SLES Operating System:Install SLES 15 and perform basic Linux configurationBecome familiar with the command line interface & commonly usedcommandsConfigure and use Remote AdministrationManage the boot process and understand systemsManage processes and jobsManage users and permissionsManage softwareConfigure basic networkingManage storageMonitor SUSE Linux Enterprise This course is designed for those who are seeking a fundamental understanding of the SUSE Linux Enterprise Server (SLES) operating system.Students will be able to install and configure a SLES 15 server and integrate it into an existing network. They will be able to perform the most important system administration tasks. Overview of SUSE Linux Enterprise Flavors of SUSE Linux SLE Maintenance Model YaST The Linux Filesystem Understand the Filesystem Hierarchy Standard (FHS) Understand the Linux File Types Work with the Command Line Getting Help at the Command Line Understand the Shell Environment The Vim EditorRemote Administration Understand Remote Administration with OpenSSH Understand Remote Administration with VNC System Initialization Understand the Boot Process Understand the GRUB2 Boot Loader Define and Describe systems Process Management Understand Process Administration Understand Background Processes Understand Process Scheduling Understand xinet Identify and Security Understand User Management Understand Filesystem Permissions Understand Privilege Delegation Software Management Understand Compiling Software from Source Understand Management of RPM Packages Understand Software Management with Libzypp Network Management Understand Network Management in SLE Understand Network Management with Wicked Understand firewall Storage Management Understand the Linux I/O Stack Recognize Traditional Linux File Systems Configure Logical Volume Management (LVM) Configure Software RAID Define and Describe BtrFS Understand NFSv4 Administration and Monitoring Understand Time Sync with chrony Configure System Logging Understand Supportconfig Installing SUSE Linux Enterprise Understand the Unified Installer Understand Extensions and Modules Understand AutoYaST
This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.
The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting. It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course. Course Syllabus The syllabus of the Sales Presenting course is comprised of two modules, covering the following: Module One Components of Top Presenting Preparation and performance in presenting Being stylish and compelling Differentiation, risk-taking and presenting Connecting with your audience Achieving impact and drama Creating a buying emotion Getting out of a comfort zone First delegate presentations Module Two Pitching in Teams Getting your act together - the plan Looking and sounding like a team The buyer's perspective Getting your moves right - choreography Dealing successfully with questions Rehearsing to succeed Second delegate presentations Dragon's Den Exercise The delegation is split into two groups, each with a specific product or service to win the Dragons' investment. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an "I'm in" or an "I'm out" reply. A full debrief is then conducted covering: Planning Commercial consequences Putting forward a business case Critical thinking Negotiating Selling skills Presentation skills Profile building Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.
Duration 3 Days 18 CPD hours This course is intended for This is an Introductory level course for experienced Linux system administrators, DevOps engineers, infrastructure automation engineers, and systems design engineers. Ideally students should have familiarity with basic Python scripting. Attendees without programming skills can follow along with the scripting portion of the labs. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert practitioner attendees will explore how to: Describe Ansible concepts and install Red Hat Ansible Engine (optional - we can pre-install is as well if desired, depending on the audience) Deploy Ansible and Configure Ansible to manage hosts and run ad hoc Ansible commands. Implement playbooks Write a simple Ansible playbook and run it to automate tasks on multiple managed hosts. Manage variables and facts Write playbooks that use variables to simplify management of the playbook and facts to reference information about managed hosts. Implement task control; Manage task control, handlers, and task errors in Ansible playbooks. Deploy files to managed hosts Deploy, manage, and adjust files on hosts managed by Ansible. Manage large projects Write playbooks that are optimized for larger, more complex projects. Simplify playbooks with roles Use Ansible roles to develop playbooks more quickly and to reuse Ansible code. Troubleshoot Ansible Troubleshoot playbooks and managed hosts. Automate Linux administration tasks Automate common Linux system administration tasks with Ansible This lab-intensive course is geared toward those responsible for automation of configuration management; consistent and repeatable application deployment; provisioning and deployment of development, testing, and production servers; and integration with DevOps CI/CD workflows. Throughout the course you will explore core Ansible features such as automatic provisioning, configuration management, service deployment and operational processes. Ansible Overview Overview of Architecture Overview of Deployments Inventory Deploying Ansible Installing Configuration Files Running Ad Hoc Commands Dynamic Inventory Playbooks Writing YAML Files Modules Variables and Inclusions Variables Facts Inclusions Task Control Constructing Flow Control Handlers Tags Handling Errors Jinja2 Templates Jinja2 Templates Jinja2 Templates Roles Role Structure Creating Roles Deploying Roles with Ansible Galaxy Optimizing Ansible Configuring Connection Types Configuring Delegation Configuring Parallelism Ansible Vault Configuring Ansible Vault Executing with Ansible Vault Troubleshooting Ansible Troubleshooting Playbooks Troubleshooting Managed Hosts Ansible Tower Ansible Tower overview Installing Account management Hosts Jobs Optional: Ansible in a DevOps Environment Provisioning Vagrant Machines Deploying Vagrant in a DevOps Environment Deploying Docker in a DevOps Environment Additional course details: Nexus Humans Introduction to Ansible: Automation with Ansible (TTDV7580) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Ansible: Automation with Ansible (TTDV7580) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for For those seeing to prepare for CCIE Enterprise Infrastructure certification Overview This course will help prepare for CCIE Enterprise Infrastructure certification The new CCIE Enterprise Infrastructure certification program prepares you for today?s expert-level job roles in enterprise infrastructure technologies. CCIE Enterprise Infrastructure now includes automation and programmability to help you scale your enterprise infrastructure. VTP VTP and different versions Pruning EtherChannel LACP Layer 2 and Layer 3 Spanning Protocol 1d, 802.1w, and 802.1s SPAN, RSPAN, and ERSPAN DMVPN All Phases Redundancy: Two Clouds One Hub Two Hubs one Cloud Two hubs two Clouds Running Routing Protocols DMVPN over MPLS EIGRP RD, CD, S, FC, FS, and FD Configuration, and hidden debugging Authentications: MD5, and SHA, Summarization Load Balancing:Equal Cost, Unequal Cost, Add-Path, Filtering, Default Route Injection Optimization: Query Propagation Boundary, IP FRR, STUB routing (All Options) Metric: Classic, Wide Metric Route Tags: Decimal and Dotted-Decimal Notations, OTP OSPFv2 Overview and special cases GRE or Virtual-Links LSAs, FA, and RFCs (1583, 1587, 2328, 3101, 5185 and many more) Best Path Selection Network Types Area Types Optimization: GTSM, LFA, Default Route Injection Authentication: RFC 2328, RFC 5709, Summarization, Filtering BGP States Establishing a Peer Session: Regular method,Peer-Groups,Templates,Best Path Selection Attributes: Weight, AS-Path, Origin, Next-Hop, Local-Preference, Atomic-Aggregate Communities, Aggregator, and MED Load Balancing: Equal Cost,Unequal Cost,Conditional Advertisement,Out/In Bound Route Filtering and the order,ORF,Multihoming Scenarios AS-Path Manipulation: Regexp,Local-as,Allow-as,Remove-Private-as Convergence and Scalability: Route Reflectors,Confederation,Aggregation (All Options) Other BGP Features: MultiPath,Add-Path,Route-Refresh,Soft Reconfiguration IPv6 Acquiring an IPv6 Address: IPv6 General Prefix SLAAC DHCPv6 Rapid-Commit Relay Prefix Delegation IPv6 and DMVPN EIGRPv6 OSPFv3: Both flavors, LSAs, RFCs BGP for IPv6: IPv6 transport, and IPv4 route exchange Transitional Solutions: NAT-PT,6VPE,Multicast,MLD,Static RP,BSR,Embedded RP,IPv6 Traffic Filters,RA Guard,ND Inspection MPLS LDP, VRFs, RD, and RT L3VPNs Route Leaking PE to CE Routing Security Control Plane Policing VACLs Storm Control DHCP Snooping IP Source Guard DAI Private VLANs Port Security Access-lists uRPF Device Tracking IPsec Identity Use Case For FlexVPN: Site-to-Site, IKEv1, and IKEv2 Using Preshared Keys 1x Port Base Authentication : Device Roles,Port States,Authentication Process,Host Modes Network Services FHRP: HSRP, VRRP, and GLBP NAT: Static NAT, and PAT,Dynamic NAT,Policy-Base NAT,VRF-Aware NAT,VASI NAT Software Defined Infrastructure Cisco SD Access: Design a Cisco SD Access solution Underlay network (IS-IS, manual/PnP) Overlay fabric design (LISP, VXLAN, Cisco TrustSec) Fabric domains (single-site and multi-site using SD-WAN transit) Cisco SD Access deployment: Cisco DNA Center device discovery and device management Add fabric node devices to an existing fabric Host onboarding (wired endpoints only) Fabric border handoff Segmentation Macro-level segmentation using VNs Micro-level segmentation using SGTs (using Cisco ISE) Assurance Network and client health (360) Monitoring and troubleshooting Cisco SD-WAN: Design a Cisco SD-WAN solution Orchestration plane (vBond, NAT) Management Plane (vManage) Control Plane (vSmart, OMP) Data Plane (vEdge/cEdge) WAN edge deployment Onboarding new edge routers Orchestration with zero-touch provisioning/PnP OMP TLOC Configuration templates Localized policies (only QoS) Centralized policies Application aware Routing Topologies
Duration 3 Days 18 CPD hours This course is intended for Team leaders, managers, executives, and other business and IT professionals who lead others as well as Individual contributors ready for transformational self-development as a leader. Overview Recognize vulnerability as the emotion we feel during times of uncertainty, risk, and emotional exposure. Explain why courage requires vulnerability. Establish a link between what I learned and behaviors I want to change. Recognize the critical role that self-awareness plays in daring leadership. Give examples to support how armor - not fear -is the greatest obstacle to daring leadership. Identify the four skill sets that make up courage: rumbling with vulnerability, living into our values, BRAVING trust, and learning to rise. Recognize that courage is a collection of four skill sets that are measurable, observable, and teachable. Recognize that vulnerability is the birthplace of many of the behaviors that define daring leadership, including creativity, accountability, and difficult conversations. Give examples of why daring leadership requires showing up for hard conversations and rumbles, including giving and receiving feedback. This workshop is all about your own leadership self-awareness, identifying your call to courage as a leader and the learning, practice and integration of the four courage skills sets so you can show up authentically in life and leadership. Dare to Lead? is the ultimate playbook for developing brave leaders and courageous cultures. The greatest barrier to daring leadership is not fear; the greatest obstacle is armor ? how we self-protect when we feel uncertainty, risk and emotional exposure. Learn the skills to move from armored leadership to daring leadership. Daring leaders are self-aware, know how to have hard conversations, hold themselves and others accountable, build trust, lead with empathy and connection, take smart risks that lead to innovation, reset quickly after disappointments and setbacks, and give and receive feedback. This interactive curriculum is delivered in five, half-day sessions and is based on the research by Brenâ Brown. This course comes with a PDF workbook and an Amazon gift card to purchase the Dare to Lead? book in the version of your choice. You also have access to a series of leadership and personal development assessments and exclusive training videos led by Dr. Brenâ Brown. At the end of the event, a digital badge is awarded to those who complete 24 hours of course content. The Heart of Daring Leadership Permission Slips Container Building Armored Leadership versus Daring Leadership Call to Courage Assembling Our Armor Building Grounded Confidence to Replace our Armor Aplying the 5Cs Self-Awareness & Emotional Literacy Developing Emotional Literacy Getting Curious About Emotions Exploring the Iceberg The Myths of Vulnerability Rumbling with Vulnerability The Six Myths of Vulnerability Exploring Your Arena Shame Resilience Shame 101 Defining Shame The Physiology of Shame Shame Shields How Shame Shows Up in Organizations How Shame Shows up at Work Empathy and Self-Compassion Attributes of Empathy What Does Empathy Look Like? Empathy Misses Comparative Suffering Self-Compassion Talk to Yourself the Way You Talk to Someone You Love Empathy & Self-Compassion Commitment Supplemental Exercise: Kristin Neff?s Self-Compassion Scale Supplemental Exercise: Putting Empathy, Curiosity, and Rumble Tools in Action Living Into Our Values Living Into Our Values Values Clarification Taking Values from Professing Words to Practicing Behaviors Grounded Confidence and Rumbling Skills Grounded Confidence and Rumbling Skills Rumble Starters The 5Cs of Strategic Thinking, Decision Making, and Delegation Using the 5Cs Supplemental Exercise ? Gritty Faith & Gritty Facts Supplemental Exercise ? Horizon Conflict Engaged Feedback Giving Engaged Feedback Recognizing Defensiveness in Feedback Conversations BRAVING Trust BRAVING Trust Square Squad Rumbling with Self-Trust Trust with Others Trust on Teams Rumbling with Living BIG Learning to Rise: The Reckoning Learning to Rise: The Rising Strong Process The Rising Strong Process Getting Emotionally Hooked Offloading Hurt: Barriers to Reckoning with Emotion Strategies for Reckoning with Emotion The Rumble and The Revolution Writing My SFD The Delta The Revolution: When the Process Becomes a Daily Practice Supplemental Exercise ? Reset and Resilience Practices Integration Dare to Lead Integration Plan