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2701 Decision Making courses

Human Resources Management - CPD Certified

5.0(3)

By School Of Health Care

Human Resources Management: Human Resources Management Elevate your career with our Human Resources Management course! This Human Resources Management program provides in-depth knowledge of Human Resources Management best practices, Human Resources Management strategies, and Human Resources Management tools. Learn from experts in Human Resources Management and gain practical skills in Human Resources Management that employers seek. Don’t miss this opportunity to excel in Human Resources Management—enroll today and transform your future with Human Resources Management! In today’s dynamic workplace, effective Human Resources Management is crucial for organizational success. Our Human Resources Management course is designed for aspiring professionals who want to make a significant impact in the field of Human Resources Management. With expert instructors guiding you through the latest Human Resources Management trends, you’ll gain practical knowledge and real-world applications. Join us to enhance your expertise in Human Resources Management, build a strong professional network, and become a leader in Human Resources Management. Whether you’re new to the field or looking to sharpen your skills, our Human Resources Management course is the perfect opportunity to advance your career. Enroll now and take the first step towards mastering Human Resources Management! Special Offers of this Human Resources Management: Human Resources Management Course; This Human Resources Management: Human Resources Management Course includes a FREE PDF Certificate. Lifetime access to this Human Resources Management: Human Resources Management Course Instant access to this Human Resources Management: Human Resources Management Course 24/7 Support Available to this Human Resources Management: Human Resources Management Course Human Resources Management: Human Resources Management You will learn how to think critically as a professional by taking this Human Resources Management: Human Resources Management Course. You will learn all you require in this Human Resources Management: Human Resources Management Course to advance your profession. After finishing the Human Resources Management: Human Resources Management course, you will have the abilities and information necessary to advance into positions with greater influence over decision-making. Human Resources Management: Human Resources Management Course Aimed at seasoned Human Resources Management professionals, Human Resources Management to make experts with specialised modules that will let you investigate particular Human Resources Management fields with which you want to identify yourself. Who is this course for? Human Resources Management: Human Resources Management This Human Resources Management: Human Resources Management Course is ideal for anyone who wants to learn in-depth about HRM - Human Resources Management: Human Resources Management Course. Existing HR workers who are desperate for promotion should consider this course. This course is open to business management students and anyone looking to enhance their resume and career opportunities. Requirements Human Resources Management: Human Resources Management To enrol in this Human Resources Management: Human Resources Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Human Resources Management: Human Resources Management Course. Be energetic and self-motivated to complete our Human Resources Management: Human Resources Management Course. Basic computer Skill is required to complete our Human Resources Management: Human Resources Management Course. If you want to enrol in our Human Resources Management Course, you must be at least 15 years old. Career path Human Resources Management: Human Resources Management This Human Resources Management: Human Resources Management Course qualification can help you in a range of professions. Some of them are listed below: Human Resource Managers Personal Assistant Recruiter Human Resource Director HR Coordinator Payroll Manager

Human Resources Management - CPD Certified
Delivered Online On Demand3 hours 24 minutes
£12

HR Management - CPD Certified

5.0(3)

By School Of Health Care

HR Management: HR Management Course Online Elevate your career with our HR Management course! This HR Management program provides in-depth knowledge of HR Management best practices, HR Management strategies, and HR Management tools. Learn from experts in HR Management and gain practical skills in HR Management that employers seek. Don’t miss this opportunity to excel in HR Management—enroll today and transform your future with HR Management! In today’s dynamic workplace, effective HR management is crucial for organizational success. Our HR management course is designed for aspiring professionals who want to make a significant impact in the field of HR management. With expert instructors guiding you through the latest HR management trends, you’ll gain practical knowledge and real-world applications. Join us to enhance your expertise in HR management, build a strong professional network, and become a leader in HR management. Whether you’re new to the field or looking to sharpen your skills, our HR management course is the perfect opportunity to advance your career. Enroll now and take the first step towards mastering HR management! Main Course: HR Management Course Free Courses included with HR Management: HR Management Course: Along with HR Management Course you will get free Language Therapy Along with HR Management Course you will get free Attachment Theory in the Early Years Along with HR Management Course you will get free Level 5 Childcare Training Along with HR Management Course you will get free Child Protection and Risk Assessment Special Offers of this HR Management: HR Management Course; This HR Management: HR Management Course includes a FREE PDF Certificate. Lifetime access to this HR Management: HR Management Course Instant access to this HR Management: HR Management Course 24/7 Support Available to this HR Management: HR Management Course HR Management: HR Management Course Online You will learn how to think critically as a professional by taking this HR Management: HR Management Course. You will learn all you require in this HR Management: HR Management Course to advance your profession. After finishing the HR Management course, you will have the abilities and information necessary to advance into positions with greater influence over decision-making. HR Management: HR Management Course Aimed at seasoned HR professionals, HR Management to make experts with specialised modules that will let you investigate particular HR fields with which you want to identify yourself. Who is this course for? HR Management: HR Management Course Online This HR Management: HR Management Course is ideal for anyone who wants to learn in-depth about HRM - HR Management: HR Management Course. Existing HR workers who are desperate for promotion should consider this course. This course is open to business management students and anyone looking to enhance their resume and career opportunities. Requirements HR Management: HR Management Course Online To enrol in this HR Management: HR Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HR Management: HR Management Course. Be energetic and self-motivated to complete our HR Management: HR Management Course. Basic computer Skill is required to complete our HR Management: HR Management Course. If you want to enrol in our HR Management: HR Management Course, you must be at least 15 years old. Career path HR Management: HR Management Course Online This HR Management: HR Management Course qualification can help you in a range of professions. Some of them are listed below: Human Resource Managers Personal Assistant Recruiter Human Resource Director HR Coordinator Payroll Manager

HR Management - CPD Certified
Delivered Online On Demand5 hours 54 minutes
£12

New Manager Diploma Training

By Wise Campus

New Manager : New Manager Course Are you prepared to learn about all the newest subjects in order to stay up-to-date with changes in the employment market? Our new manager course can assist you in becoming a better match for the new manager job path you have selected. The goal of this new manager course is to provide aspiring leaders with the fundamental management abilities they need. This new manager course includes performance management, team development, and effective communication. Moreover, our new manager course teaches leadership styles, conflict resolution, and how to create a productive work atmosphere. Additionally, this new manager course explains how to overcome obstacles in their new responsibilities and promote team success. Enrol in our new manager course for a thorough foundation for new managers to build confidence, decision-making skills, and strategic thinking via interactive seminars and hands-on activities! Learning outcomes of new manager course This new manager course provides information on: The responsibilities of a new manager and a brief overview of project management. Also, this new manager course explains human resource management. Leadership and management skills will be developed by this new manager course. Our new manager course teaches how to improve yourself as a team leader. Operations management, office management, and office administration are all parts of this new manager course. After completing this new manager course, you will be an expert in business management. Special Offers of this New Manager : New Manager Course This New Manager : New Manager Course includes a FREE PDF Certificate. Lifetime access to this New Manager : New Manager Course Instant access to this New Manager : New Manager Course Get FREE Tutor Support to this New Manager : New Manager Course New Manager : New Manager Course Ready to step into leadership? Our New Manager: New Manager course is designed to equip aspiring leaders with the essential management skills they need. This New Manager: New Manager course covers performance management, team development, and effective communication. You'll also learn various leadership styles, conflict resolution strategies, and how to foster a productive work environment. Plus, our New Manager: New Manager course offers guidance on overcoming challenges in your new role and driving team success. Enroll in our New Manager: New Manager course today and take the first step toward becoming an effective and inspiring leader! Who is this course for? New Manager : New Manager Course Anyone looking to advance their career, train for a new position, or upskill in preparation for a promotion can take our new manager course. Requirements New Manager : New Manager Course To enrol in this New Manager : New Manager Course, students must fulfil the following requirements. To join in our New Manager : New Manager Course, you must have a strong command of the English language. To successfully complete our New Manager : New Manager Course, you must be vivacious and self driven. To complete our New Manager : New Manager Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this New Manager : New Manager Course. Career path New Manager : New Manager Course This new manager course might assist you in landing the industry position of your dreams.

New Manager Diploma Training
Delivered Online On Demand1 hour 12 minutes
£12

Sage 50 Accounting with Payroll Management

By Wise Campus

Sage 50: Sage 50 Course Online Are you looking to master the popular Sage 50 accounts software? If so, our Sage 50 accounts course is the perfect opportunity for you! You will embark on an exciting adventure into accounting and financial management with our Sage 50 accounts Course. You'll also learn a great deal about inventory management, payroll processing, bookkeeping, and much more from this Sage 50 accounts course. You'll also discover insider knowledge that will enable you to master Sage 50 accounts. You can advance your career, make better decisions, and be more productive through this Sage 50 accounts course. Discover the key to financial success and take control of your business with our Sage 50 accounts Course! Learning Outcome of Sage 50 Accounts course After completing the Sage 50 accounts course, you will learn about: How to start the Sage 50 accounts and setting up Sage 50 accounts. These Sage 50 accounts help set up your chart of accounts and records. Through this Sage 50 accounts course, you can understand company tasks, banking tasks and customer tasks. This Sage 50 accounts course helps to know about support tools and proper reporting. Main Course: Sage 50 Accounts Course Free Courses are including with this Sage 50: Sage 50 Course Along with The Security Management: Security Management Course, We Offer a free Level 5 Accounting and Finance Course Along with Security Management: Security Management Course, We Offer a free HR and Payroll Management Course Special Offers of this Sage 50: Sage 50 Course This Sage 50: Sage 50 Course includes a FREE PDF Certificate. Lifetime access to this Sage 50: Sage 50 Course Instant access to this Sage 50: Sage 50 Course Get FREE Tutor Support to this Sage 50: Sage 50 Course Sage 50: Sage 50 Course Online With our Sage 50: Sage 50 Course, you will set out on an exciting journey into accounting and financial management. This Sage 50: Sage 50 Course will teach you a great deal about bookkeeping, payroll processing, inventory management, and much more. Additionally, you'll learn insider information that will help you become an expert with Sage 50 accounts. This Sage 50 accounts course can help you grow professionally, improve your decision-making, and increase your productivity. Who is this course for? Sage 50: Sage 50 Course Online Aspiring accountants, current accountants, and business owners can take this Sage 50 accounts course to make decisions and maximise profitability. Requirements 50: Sage 50 Course Online To enrol in this Sage 50: Sage 50 Course, students must fulfil the following requirements. To join in our Sage 50: Sage 50 Course, you must have a strong command of the English language. To successfully complete our Sage 50: Sage 50 Course, you must be vivacious and self driven. To complete our Sage 50: Sage 50 Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Sage 50: Sage 50 Course. Career path Sage 50: Sage 50 Course Online The Sage 50 accounts course can prepare individuals for a variety of job titles, including bookkeeper, accountant, financial manager and many more.

Sage 50 Accounting with Payroll Management
Delivered Online On Demand1 hour 54 minutes
£12

Sports Management Leadership: Thriving in Sports Administration

4.3(43)

By John Academy

Unlock the keys to success in the dynamic world of sports administration with our comprehensive 'Sports Management Leadership' course. From strategic planning to financial analysis, delve into the nuances of organizational structures, leadership in sports, and the global impact of professional circuits. Equip yourself with the skills to navigate sports finance, conflict resolution, data analytics, event planning, and more. Thrive in the sports industry with our expert-led curriculum, blending theory with real-world applications. Join us on the path to becoming a sports management leader and elevate your career in this exciting field!

Sports Management Leadership: Thriving in Sports Administration
Delivered Online On Demand
£24.99

HR Management Training Level 3, 5 & 7

By Wise Campus

HR Management: HR Management Training Online Learn to Ensure a positive work environment by nurturing and supporting employees with our HR Management: HR Management course. Are you prepared to advance in your HR profession with this HR Management course? Get information and abilities from the HR Management: HR Management course that will enable you to strategically implement HR initiatives. The organisation and its personnel will both be guided toward long-term success by our HR Management: HR Management course. Each HR management class breaks down in different HR management topics and offers comprehensive advice that will enhance your HR management skills. Throughout this HR Management: HR Management course, you'll discover what it actually means to work in human resources management. Also, you will learn fresh methods for addressing conflicts at work in our HR Management: HR Management course. Studying HR Management: HR Management may teach you about crucial HR topics including diversity and inclusion, payroll, and recruitment. You will learn how to think critically as a professional by taking this HR Management: HR Management course. You will learn all you require in this HR Management course to advance your profession. After finishing the HR Management: HR Management course, you will have the abilities and information necessary to advance into positions with greater influence over decision-making. HR Management: HR Management course Aimed at seasoned HR professionals, HR Management to make experts with specialised modules that will let you investigate particular HR fields with which you want to identify yourself. So, don't lose time, enrol now to enhance your expertise with our specialised HR Management: HR Management course. Main Course: HR Management Training Special Offers of this HR Management: HR Management Training Course This HR Management: HR Management Course includes a FREE PDF Certificate. Lifetime access to this HR Management: HR Management Course Instant access to this HR Management: HR Management Course Get FREE Tutor Support to this HR Management: HR Management Training Course HR Management: HR Management Training Strategic planning, staffing, recruitment and selection, performance management, training, and compensation are just a few of the organizational behavior and human resource (HR) topics covered in this HR Management: HR Management Course. With a focus on the most crucial subjects, our HR Management: HR Management Course guarantees that you will develop into an efficient HR Manager for your business and support the HR team appropriately. Who is this course for? HR Management: HR Management Training Those who want to advance in their existing HR Management: HR Management careers or who want to add new levels of expertise to the HR Management department should take this HR Management: HR Management course. Requirements HR Management: HR Management Training To enrol in this HR Management: HR Management Course, students must fulfil the following requirements. To join in our HR Management: HR Management Training Course, you must have a strong command of the English language. To successfully complete our HR Management: HR Management Training Course, you must be vivacious and self driven. To complete our HR Management: HR Management Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this HR Management: HR Management Training Course. Career path HR Management: HR Management Training You can open up a number of employment doors by completing this HR Management: HR Management Training Level 3, 5 & 7 course.

HR Management Training Level 3, 5 & 7
Delivered Online On Demand5 hours 54 minutes
£12

Certificate in Compliance

By Compete High

📢 Stay ahead in the world of compliance with Compete High’s Certificate in Compliance! 🏆 Learn key concepts, risk management, and ethical standards in an engaging online course. Study at your convenience and earn a certificate! 🎓💼

Certificate in Compliance
Delivered Online On Demand1 hour
£25

Team Management, Leadership, and Time Management Skills for Admin and Document Control

5.0(3)

By School Of Health Care

Team Management, Leadership, and Time Management Skills for Admin and Document Control In today's dynamic business world, effective time management and team leadership are essential skills that set outstanding administrators apart. UK companies report that inefficiency costs up to 30% of daily working time, highlighting an urgent need for skilled managers and organised administrators. This Team Management, Leadership, and Time Management Skills Bundle equips you with the tools to enhance productivity, lead teams effectively, and manage key tasks in administrative and document control roles. This bundle delves into essential time management, leadership, and administrative skills, laying a strong foundation for success in any professional setting. You'll cover vital topics such as document control, organisation, and conflict resolution to improve both time management and leadership abilities. With specialised sessions in office administration, remote team management, and productivity enhancement, this program is tailored for individuals eager to elevate their professional skills and make a lasting impact in their organisations. Learning Outcomes for the Time Management Bundle: Master essential time management, team leadership, and document control skills. Build a strong foundation in office management, conflict resolution, and organisational skills. Develop the ability to lead remote teams and manage virtual meetings. Increase productivity with modules on time management, performance optimization, and agile methods. Improve decision-making to support leadership and administrative responsibilities effectively. For those aspiring to excel in roles that demand high-level organisation and time management, this course bundle offers a pathway to success. Gain the skills to handle multiple projects, lead confidently, and add meaningful value to your team and organisation. Courses Are Included In This Team Management, Leadership, and Time Management Skills for Admin and Document Control Bundle: Level 7 Diploma in Leadership & Management Level 4 Time Management Executive Secretary & PA Training Level 5 Office Management and Administration Document Control Level 3 Business Administration Minute Taking Performance Management HR and Payroll Management Level 7 Project Management Special Offers of this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course: This Team Management, Leadership, and Time Management Skills for Admin and Document Control Course includes a FREE PDF Certificate. Lifetime access to this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course Instant access to this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course 24/7 Support Available to this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course [ Note: Free PDF certificate as soon as completing the Team Management, Leadership, and Time Management Skills for Admin and Document Control course] Team Management, Leadership, and Time Management Skills for Admin and Document Control This Team Management, Leadership, and Time Management Skills for Admin and Document Control package comprises more than 10 courses covering vital topics like team management, leadership, conflict resolution, and office administration. This training will help you develop the time management and organisational skills needed to excel in administrative and document control roles. Who is this course for? Team Management, Leadership, and Time Management Skills for Admin and Document Control Aspiring team captains, administrators, and office managers. Professionals aiming to improve their time management, leadership, and document control skills. Individuals interested in positions requiring strong time management and organisational skills. Requirements Team Management, Leadership, and Time Management Skills for Admin and Document Control To enrol in this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Time Management Course Be energetic and self-motivated to complete our Time Management Course. Basic computer Skill is required to complete our Time Management Course. If you want to enrol in our Time Management Course, you must be at least 15 years old. Career path Team Management, Leadership, and Time Management Skills for Admin and Document Control This time management training provides opportunities for a variety of professional vocations, including: Team Manager salaries range from £30,000 to £50,000 per year Administrative Manager salaries range from £28,000 to £45,000 per year Document Control Specialist salaries range from £25,000 to £42,000 a year

Team Management, Leadership, and Time Management Skills for Admin and Document Control
Delivered Online On Demand19 hours
£12

Introduction to Urban Planning: Process and Practices

4.3(43)

By John Academy

Explore the intricate world of urban planning with our "Introduction to Urban Planning: Process and Practices" course. Gain insights into key topics such as sustainable development, infrastructure planning, and transportation design. Discover the foundations of urban design, environmental considerations, and future trends shaping our cities. Join us in unraveling the complexities of community engagement, policy development, and innovative strategies for building resilient, smart, and sustainable urban environments. Enroll now for a transformative journey into the heart of city development and planning.

Introduction to Urban Planning: Process and Practices
Delivered Online On Demand3 hours
£23.99

Client Services Manager

5.0(1)

By Course Gate

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client Services Manager
Delivered Online On Demand21 hours 4 minutes
£11.99