2271 Decision Making courses delivered On Demand

The ESG and Impact Investing Course introduces learners to the ever-evolving landscape of sustainable finance. With environmental, social and governance factors gaining growing attention, this course offers a sharp and timely look at how values and value can align. Designed for those keen to understand responsible investment strategies, it explores the principles, frameworks and decision-making models shaping investment today — all without slipping into jargon or idealism. Whether you're navigating investment options or shaping policy within an organisation, this course offers structured guidance on assessing ESG risks, opportunities and metrics. It also highlights how impact investing can deliver measurable outcomes alongside financial returns. It's about understanding what matters — and why it matters — when investment decisions are made in a world increasingly shaped by long-term thinking and stakeholder expectations. Key Features The ESG and Impact Investing course includes the following offers: CPD Quality Standards Accredited ESG and Impact Investing Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including ESG and Impact Investing. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This ESG and Impact Investing course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1: Introduction To ESG And Impact Investing Module 2: Environmental Considerations In ESG And Impact Investing Module 3: Social Considerations In ESG And Impact Investing Module 4: Governance Considerations In ESG And Impact Investing Module 5: ESG Vs CSR Module 6: ESG Integration And Portfolio Construction Module 7: Impact Measurement And Evaluation Module 8: Regulatory Landscape And Policy Frameworks Module 9: Future Trends And Opportunities Why This Online Course is Better for You: Unlike traditional classroom settings, our online ESG and Impact Investing course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to ESG and Impact Investing course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our ESG and Impact Investing course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online ESG and Impact Investing course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our ESG and Impact Investing course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Understanding risk isn’t just about preventing harm—it’s about creating safer, more supportive environments where adults in care can live with dignity. This course is tailored for those working or aspiring to work in adult care settings, where risk must be recognised, assessed, and managed responsibly. You'll explore the balance between promoting independence and ensuring protection, all while navigating the key responsibilities tied to safeguarding and duty of care. Delivered fully online, the course offers a thoughtful approach to identifying, reporting, and minimising risk in adult care. With up-to-date insights into legal frameworks, risk assessments, and care planning, learners gain the confidence to approach decision-making with clarity. Whether you’re updating your knowledge or stepping into the field, this learning experience will help you think critically and act responsibly in any adult care scenario. Meet the Accreditation This premium online course titled Risk Management in Adult Care ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Risk Management in Adult Care Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Risk Management in Adult Care course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Risk Management in Adult Care course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Risk Management in Adult Care course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Risk Management in Adult Care course today, and take control of your career! Course Curriculum: Module 01: Positive Risk Taking Module 02: Risk-Averse Culture Module 03: Balancing Risks and Rights Module 04: Tools for Risk Management Module 05: Policies, Procedures and Benefits Module 06: Assess and Manage Module 07: Guidance and Balanced Approach How is the Risk Management in Adult Care assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Risk Management in Adult Care training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Risk Management in Adult Care course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Risk Management in Adult Care training.

Ever fancied making property work for you rather than the other way around? Our Real Estate Investor Training Course delivers the blueprint for smart investment thinking—without fluff, filler, or fortune-cookie wisdom. Whether you're eyeing up rental opportunities, long-term capital growth, or just tired of guessing at market trends, this course offers a solid roadmap for navigating the UK property market with clarity and confidence. Designed with a sharp focus on strategy, valuation, and return on investment, the course sheds light on the fundamentals that matter to investors—new and experienced alike. Learn how to evaluate opportunities, manage risk, and recognise a solid investment from a costly gamble. With step-by-step guidance through each core concept, you'll finish with more than just theory—you’ll gain the insight to move forward with confidence in your decision-making. Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Real Estate Investor Training course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Real Estate Investor Training course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification from One Education After successfully completing this Real Estate Investor Training course, you will qualify for the CPD Certification (CPD QS) certified certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 150 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Real Estate Investor Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Real Estate Investor Training course is open to all, with no formal entry requirements. Career path Upon successful completion of the Real Estate Investor Training Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Dive into the essentials of block management with this carefully designed course tailored for those navigating the ins and outs of residential property oversight. Whether you're managing a converted house or a large estate, understanding the key responsibilities—from service charge budgets to legal obligations—is critical. This course gives you the confidence to handle the daily demands of managing residential blocks, keeping both residents and regulations in balance. Written in plain English and delivered fully online, the course highlights everything you need to know without overloading you with fluff. Learn how leases, legislation, and communication fit together to maintain smooth operations across leasehold properties. Whether you're new to the field or brushing up on your knowledge, this course sets the tone for sharper decision-making and smoother management. Key Features The Essentials of Block Management course includes the following offers: CPD Quality Standards Accredited Essentials of Block Management Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Essentials of Block Management. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Essentials of Block Management course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Introduction To Property Management Module 2 The Role And Responsibilities Of A Property Manager Module 3 Listing Properties And Marketing Module 4 The Letting Process And Tenancy Agreement Module 5 The Property Management Process Module 6 Valuation Process Module 7 Selling Property Finding The Buyers Module 8 Keeping Tenants Long Term Module 9 Regulations Of Property Management Module 10 Changes In The UK Property Market An Opportunity Why This Online Course is Better for You: Unlike traditional classroom settings, our online Essentials of Block Management course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Essentials of Block Management course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Essentials of Block Management course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Essentials of Block Management course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Understanding the complexities of addiction and substance abuse is essential in today’s educational environment. This course provides a clear and insightful exploration into the nature of drug and alcohol misuse, focusing specifically on how these issues impact schools and workplaces. Participants will gain a thorough understanding of addiction, recognising the signs and consequences of substance misuse, alongside effective strategies for raising awareness and prevention. The course carefully examines the social and legal landscape surrounding substance abuse in the UK, providing crucial knowledge that supports informed decision-making and responsible action. Designed for educators, school staff, and anyone involved in child welfare or workplace wellbeing, this course offers essential information about treatment options and the legal implications tied to addiction. It delves into the ongoing legacy of addiction and its wider effects on individuals and communities, ensuring learners are equipped with up-to-date insights. Delivered entirely online, this course offers the flexibility to learn at one’s own pace without the need for physical attendance, making it accessible and convenient while maintaining professional standards. Key Features: CPD Certified Instant e-certificate Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Through Seven sessions, learn about the complexity associated with substance abuse and addiction. Start by learning about the causes of addiction and how it affects society. Examine drug and alcohol abuse, as well as preventative measures. Examine the consequences as you delve into the relationship between addiction and the job. Find out what choices there are for recovering from substance abuse and receiving treatment. Finally, ensure compliance and help by navigating the UK's legal landscape surrounding addiction. This extensive programme offers perspectives and information that are critical for treating addiction and fostering better communities. Curriculum: Module 01: Understanding Addiction and Substance Abuse Module 02: Misuse of Drugs and Alcohol Module 03: Raising Awareness of Addiction and Prevention Module 04: Drug and Alcohol Abuse in the Workplace Module 05: Treatment for Substance Addiction and Dependence Module 06: UK Laws and the Legacy of Addiction Learning Outcomes: Understand addiction causes and effects for informed intervention strategies. Identify societal impacts of drug and alcohol misuse for community awareness. Implement prevention strategies to combat substance abuse effectively. Recognize workplace implications of addiction for organizational support systems. Evaluate treatment options to facilitate recovery from substance dependence. Navigate UK laws concerning addiction, ensuring compliance and support. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators seeking insights into addressing substance abuse among students. Healthcare professionals aiming to enhance their understanding of addiction. HR professionals interested in creating supportive workplace environments. Law enforcement personnel seeking knowledge on addiction-related legislation. Social workers dedicated to assisting individuals struggling with substance abuse. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Substance Abuse Counsellor Addiction Support Worker Drug and Alcohol Outreach Worker Rehabilitation Coordinator Community Health Worker Legal Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Business Support Manager Course is designed to equip aspiring managers with a robust understanding of essential business functions and strategic management principles. Covering key areas such as financial reporting, budgeting, risk management, and investment planning, this course offers a detailed exploration of business processes and decision-making tools. It delves into critical topics including stakeholder analysis, supply chain management, and project oversight, preparing learners to navigate the complexities of modern business environments confidently. Beyond finance and operations, the course addresses communication skills, negotiation techniques, marketing fundamentals, and corporate governance, ensuring a well-rounded managerial perspective. With an emphasis on strategy formulation and implementation, alongside business law and consumer protection, learners gain the knowledge to contribute effectively to organisational growth. Whether you aim to sharpen your administrative capabilities or develop strategic insight, this course presents a structured pathway to broaden your managerial expertise while aligning with current business demands. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Accounting Concepts and Standards Module 02: Balance Sheet Module 03: Income statement Module 04: Financial statements Module 05: Cash Flow Statements Module 06: Understanding Profit and Loss Statement Module 07: Financial Budgeting and Planning Module 08: Introduction to Finance Module 09: Essential Skill for Financial Advisor Module 10: Financial Planning Module 11: Financial Risk Management and Assessment Module 12: Investment Planning Module 13: Business Processes Module 14: Ratio Analysis Module 15: Planning & Forecasting Operations Module 16: Ten Common Statistical Mistakes Module 17: Needs Assessment Module 18: Business Analysis Planning Module 19: Strategy Analysis Module 20: Stakeholder Analysis Module 21: Business Development and Succession Planning Module 22: Process Management Module 23: Supply Chain Management Module 24: Procurement & Purchasing Management Module 25: Project Management Module 26: Business Analysis Planning and Monitoring Module 27: Strategic Analysis and Product Scope Module 28: Quality Management Module 29: Negotiation Techniques Module 30: Communication Skills Module 31: Skills of an Effective Administrator Module 32: What is Marketing? Module 33: Common Marketing Types (I) Module 34: Common Marketing Types (II) Module 35: Business Etiquette Module 36: Introduction to Strategic Management Business Module 37: Corporate Governance Module 38: Industry Analysis Module 39: Strategy Formulation Module 40: Strategy Implementation Module 41: Building a Brand Module 42: Generating Success from the Customer Relationship Module 43: Understanding Business Law Module 44: Contract & Business Law Module 45: Consumer Law and Protection Module 46: Introduction to Human Resources Module 47: Business Proposal Writing Module 48: The Market System and the Circular Flow Model Module 49: Supply, Demand and Prices Module 50: Market Structure: Perfect Competition vs Monopoly Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Effective reporting in child protection cases is not simply about recording facts; it is about presenting information in a clear, accurate, and structured manner that supports the safeguarding process. This course is designed to guide learners through the principles of creating well-organised reports that meet professional standards and stand up to scrutiny. By focusing on accuracy, clarity, and detail, it ensures that each report becomes a reliable tool for decision-making in sensitive safeguarding situations. Learners will explore proven approaches to documenting incidents, observations, and actions in a way that is both concise and legally robust. The course highlights the importance of neutrality, avoiding assumptions, and maintaining a professional tone throughout the reporting process. From structuring key sections to using precise language, participants will gain the insight needed to produce reports that convey essential information to relevant authorities with confidence. This training is ideal for anyone involved in safeguarding responsibilities who wishes to strengthen their reporting skills and contribute effectively to the protection and welfare of children. Learning Outcomes: Understand the fundamental principles of safeguarding children Identify and assess different types of child abuse Gain knowledge of the laws and guidelines surrounding Safeguarding children Develop effective strategies for responding to disclosure and reporting Acquire skills in risk assessment and management Learn the importance of accurate and thorough record-keeping in Safeguarding children's cases In the UK, it is essential for individuals to learn about effective reporting in Safeguarding children cases due to the alarming statistics surrounding child abuse and neglect. With approximately 700,000 children in the UK at risk, it is crucial for people to be equipped with the knowledge and skills to identify and respond to such cases. By learning about Safeguarding children, individuals can fulfil their legal obligations and actively contribute to creating a safer environment for children across the country. Through impactful intervention and timely reporting, individuals can make a tangible difference in the lives of abused or neglected children, providing them with the necessary support and protection they urgently need. Unlock the secrets to safeguarding children with our Effective Reporting in Child Protection Cases course. We'll guide you through the laws and guidelines to ensure you possess the knowledge needed to make a difference in safeguarding children's lives. Join us on this transformative journey as we equip you with the expertise needed to make a positive impact on safeguarding children. Enrol now and become an invaluable asset in protecting the well-being of vulnerable children. Certification Upon course completion, you're eligible for a FREE certificate titled Safeguarding Children - Level 2 | Online Course in PDF or hardcopy format. The PDF certificate will be sent to your registered email without any cost. For hardcopies, the UK delivery fee is £3.99 and the International delivery fee is £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in child protection and social services Educators and school staff involved in safeguarding Law enforcement and legal professionals Healthcare providers working with Safeguarding children Individuals seeking to make a difference in safeguarding children Career path Child Protection Officer: £28,000 - £40,000 per annum Social Worker (Child Protection): £30,000 - £45,000 per annum Safeguarding Advisor: £32,000 - £50,000 per annum Child and Family Support Worker: £22,000 - £30,000 per annum Legal Advocate (Child Protection Cases): £25,000 - £35,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation.  Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Machine Learning for Business Professionals This Machine Learning for Business Professionals course provides an in-depth exploration of how machine learning and data science can revolutionise business decision-making. Starting with the basics of R programming, you’ll learn how to manage and visualise data effectively, progressing to more complex machine learning techniques. By the end of this course, you’ll be equipped to apply predictive models and generate insights that can significantly impact business strategies. Course Curriculum Data Science and Machine Learning Course Intro Getting Started with R Data Types and Structures in R Intermediate R Data Manipulation in R Data Visualization in R Creating Reports with R Markdown Building Webapps with R Shiny Introduction to Machine Learning Starting A Career in Data Science Resources (Learn more about this online course)