2199 Decision Making courses in Radstock delivered On Demand

Dive into the essentials of block management with this carefully designed course tailored for those navigating the ins and outs of residential property oversight. Whether you're managing a converted house or a large estate, understanding the key responsibilities—from service charge budgets to legal obligations—is critical. This course gives you the confidence to handle the daily demands of managing residential blocks, keeping both residents and regulations in balance. Written in plain English and delivered fully online, the course highlights everything you need to know without overloading you with fluff. Learn how leases, legislation, and communication fit together to maintain smooth operations across leasehold properties. Whether you're new to the field or brushing up on your knowledge, this course sets the tone for sharper decision-making and smoother management. Key Features The Essentials of Block Management course includes the following offers: CPD Quality Standards Accredited Essentials of Block Management Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Essentials of Block Management. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Essentials of Block Management course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Introduction To Property Management Module 2 The Role And Responsibilities Of A Property Manager Module 3 Listing Properties And Marketing Module 4 The Letting Process And Tenancy Agreement Module 5 The Property Management Process Module 6 Valuation Process Module 7 Selling Property Finding The Buyers Module 8 Keeping Tenants Long Term Module 9 Regulations Of Property Management Module 10 Changes In The UK Property Market An Opportunity Why This Online Course is Better for You: Unlike traditional classroom settings, our online Essentials of Block Management course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Essentials of Block Management course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Essentials of Block Management course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Essentials of Block Management course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Ever fancied making property work for you rather than the other way around? Our Real Estate Investor Training Course delivers the blueprint for smart investment thinking—without fluff, filler, or fortune-cookie wisdom. Whether you're eyeing up rental opportunities, long-term capital growth, or just tired of guessing at market trends, this course offers a solid roadmap for navigating the UK property market with clarity and confidence. Designed with a sharp focus on strategy, valuation, and return on investment, the course sheds light on the fundamentals that matter to investors—new and experienced alike. Learn how to evaluate opportunities, manage risk, and recognise a solid investment from a costly gamble. With step-by-step guidance through each core concept, you'll finish with more than just theory—you’ll gain the insight to move forward with confidence in your decision-making. Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Real Estate Investor Training course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Real Estate Investor Training course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification from One Education After successfully completing this Real Estate Investor Training course, you will qualify for the CPD Certification (CPD QS) certified certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 150 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Real Estate Investor Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Real Estate Investor Training course is open to all, with no formal entry requirements. Career path Upon successful completion of the Real Estate Investor Training Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Production management is at the heart of any manufacturing or service operation, ensuring that everything flows smoothly from planning to delivery. This course provides a thorough understanding of the essential principles and strategies involved in managing production processes efficiently. Whether it’s optimising resource allocation, scheduling workflows, or maintaining quality standards, mastering these concepts helps businesses maintain steady output and meet deadlines with confidence. Through focused modules, learners will explore key topics such as inventory control, supply chain coordination, and process improvement techniques. The course is designed to enhance decision-making skills and improve operational productivity without the need for physical attendance. Ideal for professionals aiming to refine their knowledge of production management, this programme delivers a wealth of insightful content that balances theory with actionable strategies — all tailored to fit modern business environments. Join us to elevate your understanding and make your production processes as smooth as clockwork. Learning Outcomes: Understand the fundamentals of production management and its importance in various industries Analyse different production systems and choose the optimal one for your business Develop inventory control models to manage stock levels efficiently Apply scheduling techniques to manage production processes effectively Use quality control measures to ensure the quality of the products meets industry standards Our Hands-on Training on Production Management course is designed to help you optimise your production processes and become a more efficient manager. With 7 comprehensive modules, you will learn how to analyse different production systems, develop inventory control models, manage scheduling, and apply quality control measures. This course is perfect for anyone involved in production management, including production managers, supervisors, and business owners. Whether you are a beginner or an experienced manager, this course will help you develop the skills you need to manage production efficiently and optimise your business operations. ⊱⊱ Hands on Training on Production Management Course Curriculum Section 01: Introduction to Production Management Section 02: Types of Production Systems Section 03: Introduction to Locational Planning Section 04: Inventory Control Models Section 05: Production Management- Scheduling Section 06: Breakeven and Network Analysis Section 07: Quality Control How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Production managers who want to optimise their production processes Supervisors who want to expand their knowledge of production management Business owners who want to improve their business operations Students who want to explore the field of production management Professionals who want to enhance their management skills Career path Production Manager: £25,000 - £50,000 Operations Manager: £25,000 - £70,000 Supply Chain Manager: £30,000 - £80,000 Quality Control Manager: £25,000 - £60,000 Head of Production: £50,000 - £100,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In today’s fast-paced financial landscape, the battle against financial crime demands sharp minds and a thorough understanding of regulations, risks, and investigative techniques. This Financial Crime Manager Course equips you with the essential knowledge to detect, prevent, and respond to illicit financial activities with confidence and clarity. Designed for aspiring and current professionals, it delves into the mechanisms of money laundering, fraud detection, anti-money laundering (AML) frameworks, and risk assessment strategies that keep organisations secure. Beyond theory, this course explores the critical roles played by financial crime managers in safeguarding assets and maintaining organisational integrity. You will gain insight into the latest legislation, regulatory expectations, and emerging threats, all while sharpening your analytical and decision-making abilities. Whether you’re stepping into the field or seeking to refine your expertise, this course provides the intellectual toolkit to navigate the complexities of financial crime management effectively — no cape or superpowers required. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Financial Crime Manager course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) curriculum : Module 01: Introduction to Financial Investigation Module 02: Characteristics of Financial Crimes Module 03: Categories of Financial Crimes Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Laws against Financial Fraud Module 10: Property Law Module 11: The Mortgage Law Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Crime Manager course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Financial Crime Manager course is open to all, with no formal entry requirements. Career path Upon successful completion of the Financial Crime Manager Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Leadership isn’t just about titles — it’s about influence, clarity, and being the kind of person others willingly follow. This course is designed to sharpen your strategic thinking, communication, and decision-making without sounding like a self-help manual. Whether you’re managing a team, leading a project, or simply aiming to raise your professional game, the tools shared here will help you steer with confidence, even when things get murky. This course brings leadership into focus with thought-provoking insights and structured approaches. You’ll gain a sharper sense of what makes leaders effective (and what doesn’t), with a few seasoned truths along the way. Expect smart content, clean delivery, and just the right dose of dry humour to keep it fresh — no fluff, no jargon, and absolutely no cape-wearing required. Learning Outcomes Identify and overcome 3 common leadership challenges. Utilise 5 recommended books to develop self-discipline. Analyse 5 successful leaders and learn from their strategies. Implement 5 tips for combating Impostor Syndrome. Utilise 6 online resources to enhance organisational skills. Apply 6 strategies for having difficult conversations. Describe the 8 key qualities of a great leader. Recognise and develop your own leadership style. Course Curriculum: Lesson 01: 3 Challenges Every Leader Must Face Lesson 02: 5 Books That Can Help You Build Self-Discipline Lesson 03: 5 Leaders to Learn From Lesson 04: 5 Tips for Fighting Impostor Syndrome Lesson 05: 6 Online Resources to Help You Get and Stay Organized Lesson 06: 6 Tips for Having Difficult Conversations Lesson 07: 8 Qualities of a Great Leader Lesson 08: How to Uncover Your Own Style of Leadership Lesson 09: How to Use Social Media in the Workplace Lesson 10: What's the Difference Between a Manager and a Leader? How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Completing the Learn to Level Up Your Leadership course can lead to various career paths, including Team Leader/Supervisor - £20,000 - £35,000 per annum Department Manager - £35,000 - £60,000 per annum Operations Manager - £45,000 - £80,000 per annum Senior Manager/Director - £80,000 - £150,000 per annum Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Efficiency is often seen as a numbers game, but understanding why the numbers behave the way they do is where real progress lies. This course dives into three powerful methodologies—Theory of Constraints (TOC), Throughput Accounting, and Lean Accounting—to give you a sharper lens for viewing business performance. From bottlenecks to better decision-making, you’ll explore how to keep operations flowing and financial thinking aligned with actual business goals. Rather than drowning in traditional cost accounting jargon, you’ll learn to see the bigger picture: what limits performance, how to focus improvement efforts, and how to measure results that actually matter. Whether you're working in finance, operations, or management, this course gives you the thinking tools to make smart, well-informed decisions that move the needle. Structured with clarity, purpose, and just enough wit to keep you awake—this course speaks the language of results without the fluff. Learning Outcomes: Understand the fundamental concepts of Theory of Constraints, Throughput Accounting and Lean Accounting. Be able to measure business performance using Throughput Accounting. Understand Lean Accounting concepts and how to create lean performance measures. Learn how to manage by value stream and quantify the benefits of improvement activity. Be able to plan by value stream and use the tools of Lean Accounting. Apply the concepts learned to enhance business performance and profitability. This course offers a comprehensive understanding of the Theory of Constraints, Throughput Accounting and Lean Accounting. It is ideal for anyone interested in improving their business processes and financial management skills. You will learn how to measure business performance using Throughput Accounting, as well as how to create lean performance measures. Additionally, you will be introduced to the tools of Lean Accounting, and learn how to manage by value stream, quantify the benefits of improvement activity, and plan by value stream. By the end of this course, you will have a solid understanding of these essential business concepts, and be able to apply them to your organisation, enhancing its performance and profitability. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path You will have the opportunity to explore various job prospects in diverse industries, which offer positions and pay scales including: Operations Manager - £24,000 - £65,000 per annum Lean Six Sigma Specialist - £35,000 - £70,000 per annum Business Analyst - £25,000 - £54,000 per annum Supply Chain Manager - £29,000 - £68,000 per annum Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Managing your money isn’t about luck – it’s about learning the right strategies, staying disciplined, and knowing where every pound is going. The Professional Personal Finance Course is designed to give you a clear, structured understanding of financial planning, debt control, savings, and smarter decision-making. Whether you're looking to improve your budgeting or simply wish to make more informed financial choices, this course will guide you through it all with a sharp, no-fluff approach. No need to decode complicated jargon or sift through outdated advice. This course offers focused and relevant knowledge, written with today’s financial challenges in mind. From managing monthly expenses to getting better at long-term planning, it covers what really matters. It’s ideal for anyone who wants to take charge of their financial wellbeing with confidence and a touch of logic (yes, that old thing). Sensible, structured, and designed for real people, this course doesn’t just teach – it makes you think twice before that next online splurge. Learning Outcomes Understand the key areas of personal finance, including net worth, expenses and income, and savings. Learn how to manage personal expenses and create a budget. Explore ways to increase your income and save for retirement. Understand the importance of having an emergency fund and health insurance. Learn how to use free budgeting software to manage your finances effectively. Develop the skills and knowledge you need to make informed financial decisions and achieve your financial goals. Course Curriculum: Section 01: Introduction Introduction Section 02: Personal Finance Personal Finance Areas of Personal Finance Net Worth Net Worth - Example Section 03: Personal Expenses and Income Housing Expenses Utility Expenses Credit Debts Food Expenses Clothing Expenses Gift Expenses Travel Expenses Extra Income - Part 1 Extra Income - Part 2 Section 04: Savings Emergency Fund Savings on Retirement Health Insurance Section 05: How to Manage Your Personal Finance Using Free Budgeting Software Introduction to the Budgeting Software Setting Up - Part 1 Setting Up - Part 2 Dashboard Budget Analysis How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path You can pursue opportunities such as Financial Advisor - £36,500 per year Financial Analyst - £30,000 per year Accountant - £32,000 per year Budget Analyst - £29,000 per year Credit Analyst - £28,000 per year Investment Banker - £53,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Running a business without understanding your finances is a bit like driving with your eyes closed — bold, but not advisable. The Financial Management Diploma for Entrepreneurs Course is designed for those who want to take charge of their numbers without needing a PhD in accountancy or a whiteboard full of jargon. It breaks down key financial concepts in plain, sensible language, guiding you through everything from budgeting and forecasting to cash flow and financial decision-making. This course is ideal for entrepreneurs who know their product inside out but would rather not break into a cold sweat at the mention of balance sheets. You’ll learn how to interpret financial data, manage costs wisely, and make informed decisions that don’t involve guesswork or finger-crossing. No overcomplication, no tedious theory — just structured, relevant content with a clear focus: helping you build the financial confidence to run your business like you mean it. Think of it as numbers, minus the panic. Learning Outcomes: Understand the key principles of financial management for entrepreneurs. Develop a budget and forecast cash flows to manage your business finances effectively. Understand the different purchasing and hiring strategies and apply them to your business. Develop a pricing strategy that maximizes your profits and keeps your business competitive. Learn how to earn money by diversifying your income streams and identifying new business opportunities. The Financial Management Diploma for Entrepreneurs is designed to provide you with a comprehensive understanding of financial management principles and practices. The course begins with an introduction to financial management and covers topics such as budgeting, cash flow management, purchasing, hiring, pricing, and earning money. You will learn how to develop a budget and forecast cash flows to manage your business finances effectively. You will also learn about different purchasing and hiring strategies and how to apply them to your business. Additionally, you will learn how to develop a pricing strategy that maximizes your profits and keeps your business competitive. Finally, the course covers how to diversify your income streams and identify new business opportunities. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Entrepreneur/Business Owner: £30,000 - £100,000+ (depending on the success of the business) Financial Analyst: £25,000 - £50,000 Financial Consultant: £30,000 - £70,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation.  Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00