Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback
Microsoft Access is a database management system (DBMS) from Microsoft. This software combines the relational Jet Database Engine with a graphical user interface and software-development tools. Microsoft Access is one of the Microsoft Office suites of applications. In this application, users can create tables, queries, forms and reports, and connect them together with macros. Through this course, you will learn the necessary skills, knowledge, and information about Microsoft Access 2013 needed for any users and for any professionals. Course Highlights Microsoft Access Intermediate Level Accredited Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Access Intermediate Level Accredited Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Access Intermediate Level Accredited Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Access Intermediate Level Accredited Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Access Intermediate Level Accredited Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Creating a Custom App 01:00:00 Module Three - Customizing App Actions 01:00:00 Module Four - Customizing Your App Views with Macros 01:00:00 Module Five - Working with Validation Rules and Messages 01:00:00 Module Six - Working with Macros 01:00:00 Module Seven - Advanced Query Tasks 01:00:00 Module Eight - Designing Forms 01:00:00 Module Nine - Advanced Reporting Tasks 01:00:00 Module Ten - Advanced Database Tools 01:00:00 Module Eleven - Working with the Access Environment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft Access Intermediate Level Accredited Course 00:00:00 Mock Exam Final Exam
Duration 3 Days 18 CPD hours This course is intended for This intermediate course is for experienced SQL end users, application programmers, database administrators, and user support staff who need more advanced knowledge of SQL. Overview Discuss basic relational database concepts Use some of the OLAP features of DB2, such as GROUPing and RANKing functions Create tables, views and indexes Use referential integrity, check constraints and triggers Use outer joins, and join tables to themselves Use CASE expressions, and the CAST function Identify the impact of Summary Tables, Materialized Query Tables, and temporary tables Use complex subqueries Use a greater number of scalar SQL functions Use advanced SQL constructs, such as recursive SQL and table expressions Define User-Defined Distinct Types and User-Defined Functions Avoid several of the most common causes for poorly-performing SQL This course teaches you how to make use of advanced SQL techniques to access DB2 databases in different environments. This course is appropriate for customers working in all DB2 environments, specifically for z/OS, Linux, UNIX, and Windows. Introduction Identify the purpose of the clauses in the SELECT statement Describe the key differences among the IBM DB2 platforms Describe and use some of the OLAP features of DB2, such as GROUPING functions like CUBE and ROLLUP, and the RANK, DENSE_RANK and ROW_NUMBER functions Create Objects Code statements to: Create tables and views, Alter tables, Create indexes, Implement referential integrity (RI), and Define triggers and check constraints Identify impacts and advantages of referential integrity, including impacts of delete rules Identify considerations when using triggers and check constraints Define and make use of INSTEAD OF triggers Join Retrieve data from more than one table via inner and outer joins Use outer joins (LEFT, RIGHT, FULL) Use ANTI JOINS Join a table to itself Use UNION and UNION ALL Use EXCEPT and INTERCEPT CASE, CAST, Summary Tables, and Materialized Query Tables Identify when CASE expressions can be used Code CASE expressions in SELECT list and in the WHERE clause Identify when CAST specifications can be used Identify the advantages of using Summary (Materialized Query) Tables and Temporary tables Identify the advantages of using Materialized Query Tables (MQTs) Identify when and how to use Temporary tables Using Subqueries Code subqueries using the ALL, ANY/SOME, and EXISTS keywords Code correlated subqueries Choose the proper type of subquery to use in each case Scalar Functions Extend your knowledge of scalar functions which: Manipulate arithmetic data, Manipulate date values, and Manipulate character data Examples of scalar functions that are addressed in this course: SUBSTR POSSTR COALESCE/VALUE DECIMAL ROUND DIGITS CHAR DATE/TIME Table Expressions and Recursive SQL Identify reasons for using table expressions and recursive SQL Use nested and common table expressions Identify the difference between views and table expressions Code recursive SQL Control the depth of recursion when coding recursive SQL UDTs/UDFs and Performance Describe the concepts behind User-Defined Types, User-Defined Functions and Stored Procedures Predict when queries will use indexes to get better performance Identify concepts of predicate processing State introductory concepts about index structure State general best practices advice Additional course details: Nexus Humans CE131 IBM DB2 SQL Workshop for Experienced Users training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CE131 IBM DB2 SQL Workshop for Experienced Users course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Delve into the fascinating realm of web application development with our comprehensive course, 'Web Applications for Specialisation on Development.' Tailored for aspiring web developers, this program offers an extensive curriculum covering everything from CSS intricacies to advanced PHP and MySQL techniques. Picture yourself mastering the art of web design and backend programming, a skillset highly sought after in today's digital landscape. The course sets off with a thorough introduction to CSS, paving the way for more advanced topics. As you progress, you'll journey through various levels of CSS expertise, from basic to expert, equipping you with the skills to create visually stunning and responsive websites. Transitioning into the backend, the course introduces PHP, a cornerstone in web application development. Learn to manipulate strings, utilise operators, and make decisive programming decisions. PHP's control flow statements, functions, and object-oriented programming are also covered in detail, offering you a robust understanding of server-side scripting. The latter part of the course focuses on MySQL, essential for database management and operations. By the end of this course, you'll have a comprehensive understanding of both front-end styling and backend functionality, preparing you for a thriving career in web development. Learning Outcomes Master CSS from basic to expert level for front-end web design. Gain a thorough understanding of PHP for effective server-side scripting. Learn MySQL for database creation, querying, and management. Develop skills in PHP and MySQL for building dynamic web applications. Acquire expertise in error handling, data validation, and security in web development. Why choose this Web Applications for Specialisation on Development course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Web Applications for Specialisation on Development course for? Aspiring web developers seeking comprehensive knowledge in CSS, PHP, and MySQL. IT professionals aiming to specialise in web application development. Computer science students wanting practical skills in web technologies. Front-end developers looking to expand their backend development skills. Anyone interested in building a career in web design and development. Career path Web Developer - £24,000 to £40,000 Front-End Developer - £26,000 to £42,000 Back-End Developer - £28,000 to £45,000 Full Stack Developer - £30,000 to £50,000 Database Administrator - £27,000 to £43,000 PHP Developer - £25,000 to £41,000 Prerequisites This Web Applications for Specialisation on Development does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Web Applications for Specialisation on Development was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
This comprehensive course on AWS Certified Cloud Practitioner (CLF-C01) empowers you to fast-track your IT career. Gain in-depth knowledge of cloud computing, AWS services, and architectural concepts. With hands-on labs, quizzes, and real practice exams, you will confidently build cost-effective, fault-tolerant IT solutions on the AWS Cloud.
This course will help you become familiar with the implementation of creational design patterns. Featuring real-world examples written in modern C++, each pattern is explained in detail to help you to understand how the pattern can be implemented efficiently using language features.
Description: This Microsoft Office 2010 Access Advanced - Complete Video Course builds on the skills and concepts taught in Access 2010: Intermediate. You will learn about querying with SQL, Advanced Queries, Macros, Advanced Macros, Importing, Exporting, And Linking, Database Management, Access, OneNote, PowerPoint, Windows, Excel, Outlook, Publisher, Word, and much more. The earliest lessons focus on advanced table design with indexing and input masks. The course shows how to create advanced queries using joins, unions, and sub queries, going step by step where things get complex. Lessons on advanced form design and reporting will allow you to better manage and display your data. This course will empower you with the knowledge and skills necessary to be a proficient user. If you already have a good grounding in Microsoft Word, this course will provide you with the knowledge and skills to use Microsoft Access 2010 at an expert level. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010 Access Advanced - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010 Access Advanced - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Querying with SQL SQL and Access FREE 00:06:00 Writing SQL Statements 00:18:00 Attaching SQL Queries to Controls 00:06:00 Advanced Queries Creating Crosstab Queries 00:05:00 Creating Parameter Queries 00:11:00 Using Action Queries 00:17:00 Macros Creating, Running, and Modifying Macros 00:08:00 Attaching Macros to the Events of Database Objects 00:05:00 Advanced Macros Creating Macros to Provide User Interaction 00:20:00 Creating Macros that Require User Input 00:04:00 Creating AutoKeys and AutoExec Macros 00:07:00 Creating Macros for Data Transfer 00:07:00 Importing, Exporting, and Linking Importing Objects 00:14:00 Exporting Objects 00:06:00 Working with XML Documents 00:13:00 Linking Access Objects 00:13:00 Using Hyperlink Fields 00:06:00 Database Management Optimizing Resources 00:16:00 Protecting Databases 00:05:00 Setting Options and Properties 00:06:00 Mock Exam Mock Exam- Microsoft Office 2010 Access Advanced - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2010 Access Advanced - Complete Video Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
This course primarily focuses on explaining the concepts of Python and PySpark. It will help you enhance your data analysis skills using structured Spark DataFrames APIs.
Get hands-on and learn to build a full-stack app using React.js as the frontend and its web API for the backend
Getting Started The objective of the QUALIFI Level 5 Extended Diploma in Networking and Cyber Security is to offer learners an expanded and comprehensive grasp of networking and cyber security concepts. The key points are: Successful completion of this qualification is expected to result in learners acquiring a broader comprehension of cybersecurity. Learners will also gain practical knowledge in implementing networking systems to mitigate and eliminate cybersecurity risks. Key Benefits Comprehend intricate cybersecurity threats and risks within the business context. Gain an understanding of various database categories and their associated control mechanisms. Gain an understanding of the formal procedures involved in investigating significant computer incidents. Gain an understanding of the methodologies and processes involved in planning and designing a security audit for a cyber-network. Utilize the various elements and components of physical networking. Key Highlights Are you a practicing IT Professional seeking greater knowledge and understanding of the industry, and to support your development into senior positions? Then, the Qualifi Level 5 Extended Diploma in Networking and Cyber Security is the ideal starting point for your career journey. The course will pave the way for a career and help individuals prepare to become professional staff and managers of the future in the health and social care sector. Remember! The assessment for the qualification is based on assignments only, and you do not need to worry about taking any exams. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials, along with study guides developed by our Qualifi-approved tutors, will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose the blended learning option, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways Upon completion of the Level 5 Extended Diploma in Networking and Cyber Security, graduates may pursue various career paths in education and training, such as: Penetration Tester; with an estimated average salary of £56,394 per annum. SOC Analyst; with an estimated average salary of £50,000 per annum. Data privacy consultant; with an estimated average salary of £60,000 per annum. Network Engineer; with an estimated average salary of £48,279 per annum. About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment · Assignment based Assessment · No exam Entry Requirements The qualification has been intentionally designed to ensure accessibility without unnecessary obstacles hindering entry and advancement. To enrol in the qualification, you should: Be 18 years or above. For international students whose first language is not English, they will need to have a score of 6 or above in IELTS (International English Language Testing System). Progression Upon successfully obtaining the QUALIFI Level 5 Extended Diploma in Networking and Cyber Security and the Diploma in Family Office and Wealth Inheritance Management, learners will have the opportunity to advance in the following ways: Pursue a higher academic qualification such as the QUALIFI Level 7 Diploma. Enroll in a university to complete a full-fledged degree program. Secure employment in a related professional field. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Cyber Security Threat and Risk. Reference No : T/617/1129 Credit : 20 || TQT : 200 In this unit, learners will receive an introduction to a range of threats and vulnerabilities originating from the digital realm. The unit will explore diverse attack methodologies and employ case studies to dissect different threat vectors, encompassing Malware, Botnets, and Trojans. UNIT2- Network Security and Data Communications Reference No : K/617/1130 Credit : 20 || TQT : 200 In this unit, learners will examine the constituent elements of digital communications and their compatibility with IT networks, along with hardware, firmware, and software components. UNIT3- Database Security and Computer Programming Reference No : M/617/1131 Credit : 20 || TQT : 200 In this unit, learners will delve into the security vulnerabilities associated with database systems and strategies for mitigating these risks. UNIT4- Incident Response, Investigations, and Forensics Reference No : T/617/1132 Credit : 20 || TQT : 200 In this unit, learners will investigate topics related to incident response, Computer Emergency Response Teams (CERTs), and events that necessitate investigative techniques. UNIT5- Security Strategy: Laws, Policies, and Implementation Reference No : A/617/1133 Credit : 20 || TQT : 200 In this unit, learners will consolidate the knowledge acquired in previous units and further enhance their skills in crafting strategic plans, securing executive support, and ensuring legal compliance. UNIT6- Physical IT Networking Reference No : K/617/6697 Credit : 20 || TQT : 200 This unit's objective is to furnish learners with an understanding of physical networking and fundamental network administration skills. It encompasses knowledge of computer networks. UNIT7- Cryptography Reference No : J/617/4634 Credit : 20 || TQT : 200 This unit's objective is to furnish learners with an understanding of physical networking and fundamental network administration skills. It encompasses knowledge of computer networks. UNIT8- Digital Investigations and Forensics Reference No : L/617/4635 Credit : 20 || TQT : 200 This unit provides a description and explanation of how to carry out investigations using cyber-enabled equipment, including within public internet-facing networks and other network environments. UNIT9- System Administration Reference No : R/617/6743 Credit : 20 || TQT : 200 This unit's goal is to furnish learners with the knowledge required to administer systems in both Linux and Windows operating environments. UNIT10- Network Routing and Switching Reference No : Y/617/6744 Credit : 20 || TQT : 200 The objective of this unit is to impart the knowledge necessary for performing switching and the skills and knowledge needed for routing. This includes the ability to set up and configure routers and switches for the interconnection of multi-area networks. UNIT11- Network Design and Administration Reference No : D/617/6745 Credit : 20 || TQT : 200 This unit's aim is to equip learners with the knowledge and skills required to design a network. This encompasses understanding how to scale and connect diverse networks to create an efficient interconnected network. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.