2388 Customer Service courses delivered Online

Embark on your journey to learn French with our comprehensive beginner course. Master basic vocabulary, grammar, and conversational skills. Perfect for beginners and those seeking to start from scratch.

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Are you part of the Office Management department of your company? Or are you a businessman who's having issues with office management? Can you say that you are someone who knows everything about office management or do you still need to learn about it? If so, then this course will help you in office management and find out how to run the business smoothly! Description: Office Management is an essential part of the business since this is where you would know how your office is run and is the key for your business to be successful. In this course, you will be learning how your business or the company you are working for has the right leaders to run its management and operations. You will also learn how to build a successful brand. Then know the importance of teamwork to be able to achieve and accomplish more things. You will also learn that motivation is at the heart of a better business and one of the ways to succeed. Moreover, you will know how to improve the marketing of the business and learn how to provide top customer service. Who is the course for? Businessmen, entrepreneurs or professionals that need to know about office management. People who have an interest in becoming part of the office management department. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Office Management is a useful qualification to possess, and would be beneficial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialists Executive Assistants General Office Clerks Information Assistants Material Recording Clerks Secretaries Virtual Assistants. Managing Office Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Office Management Module One - Getting Started 00:30:00 Module Two - New Hires 01:00:00 Module Three - It's About Interacting and Influencing 01:00:00 Module Four - Dealing with Rumors Gossip and Half Truths 01:00:00 Module Five - Office Personalities (I) 00:30:00 Module Six - Office Personalities (II) 01:00:00 Module Seven - Getting Support for Your Projects 01:00:00 Module Eight - Conflict Resolution 01:00:00 Module Nine - Ethics 01:00:00 Module Ten - You Are Not an Island 01:00:00 Module Eleven - Social Events Outside of Work 00:30:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Diploma in Office Management 00:20:00 Final Exam Final Exam- Diploma in Office Management 00:20:00

In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships. Learning Objectives The following are some of the key outcomes in this course: Explore how you can write with purpose Learn why professional communication should have a purpose, how to identify that purpose Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to Target Audience Young Professionals

Communication skills are a fundamental aspect of success in the business world. However, many individuals encounter challenges in this area, such as difficulty in conveying their thoughts clearly, struggling to actively listen to others, or feeling anxious during public speaking. Effective communication is essential for building relationships, resolving conflicts, and making impactful presentations. Learning Objectives The following are some of the key outcomes in this course: Understand how communication is a process involving a sender, a message, and a receiver Learn why communication can fail if that process breaks down Learn why great communication skills matter to your professional success Understand five of the most common communication barriers Target Audience Young Professionals

Effective verbal communication is a cornerstone of successful business interactions, yet many individuals encounter challenges in this domain. Issues such as unclear articulation, excessive use of jargon, or difficulty in conveying complex ideas in a simple manner can hinder the impact of their messages. Moreover, the ability to actively listen and respond appropriately is often underestimated. Participants will learn to enhance their articulation, adapt their communication style to different audiences, and develop active listening skills. By improving verbal communication, individuals can foster more productive and harmonious business relationships. Learning Objectives The following are some of the key outcomes in this course: Understand the importance of verbal communication and how it's used in the workplace Five tips to improve your verbal communication skills Improve your communication skills by rectifying and clarifying Look at why these techniques are important, and we'll describe how to use them effectively as speakers and as listeners Target Audience Young Professionals

Understanding and connection through compassionate and empathetic communication is critical. This entails actively listening, acknowledging emotions, and expressing care and concern in interpersonal interactions. By prioritizing empathy in communication, individuals can create a supportive and inclusive environment where everyone feels heard, valued, and understood. The goal is to cultivate empathy as a core communication skill, leading to more meaningful connections, improved collaboration, and enhanced overall well-being within interpersonal and professional relationships. Learning Objectives The following are some of the key outcomes in this course: Understand how empathy fuels successful conversations Understand how to communicate with empathy, and we list three statements to avoid when offering support What is an empathy roadblock, and list some of the most common ones Learn about four solutions for overcoming these roadblocks Target Audience Young Professionals

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. Learning Objectives The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them Target Audience Young Professionals

Description: Social Media Marketing refers to the system of gaining traffic or attraction through social media. The Social Media Strategist Skills Training - Complete Video Course includes all the required information that you need to do for Social Media Marketing. In the course, you will learn the rise of social media, conducting and auditing market analysis, setting goals and selecting platforms, creating the social media policy and integrating marketing strategies. You will also know how to develop compelling content, popular platforms, and the ways of launching successful campaigns, the procedures of managing the community, customer service, and measuring, the system of analyzing and reporting. The course starts with analyzing the market and auditing social media. After these initial explanations, the course will help you to set goals and selecting platforms for social media marketing. Next, the course teaches the ways of creating social media policy and integrating marketing strategies. Finally, the course will help you to create an effective social media campaigns and the methods of promoting the campaign. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Social Media Strategist Skills Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Social Media Strategist Skills Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Rise of Social Media What is Social Media FREE 00:18:00 The Growth of Social Media 00:10:00 Conducting Market Analysis Conducting Market Analysis 00:16:00 Auditing Social Media Auditing Social Media 00:26:00 Setting Goals and Selecting Platforms Corporate Culture and Social Media 00:12:00 Social Media Goals vs. Business Goals 00:10:00 Types of Social Media Platforms 00:08:00 Creating the Social Media Policy The Social Media Policy 00:40:00 Creative Commons 00:21:00 Integrating Marketing Strategies Brand Marketing 00:27:00 Keyword Selection 00:17:00 Developing Effective Content Content Marketing on Social Media 00:26:00 Content Development 00:23:00 Understanding the Popular Platforms Understanding the Popular Platforms 03:34:00 Launching Successful Campaigns Traditional Website Advertising 00:37:00 Social Media Documentation and Schedules 00:29:00 Project Management Software 00:39:00 Managing the Community The Community Manager Role 00:26:00 Importance of Voice Consistency 00:30:00 Providing Customer Service Organizational Customer Servicen 00:28:00 Social Media Triage 00:14:00 Online versus Personal Interactions 00:26:00 Measuring, Analyzing and Reporting Social Media Analytics 00:27:00 Goal Value 00:43:00 The Social Media Strategist Career The Social Media Strategist Career 00:21:00 Mock Exam Mock Exam- Social Media Strategist Skills Training - Complete Video Course 00:20:00 Final Exam Final Exam- Social Media Strategist Skills Training - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock the power of effective communication with our comprehensive Public Speaking Training bundle. This bundle is designed to equip you with the essential skills needed to excel in various professional settings. The first course in this bundle is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate for free, showcasing your accomplishment. With 10 additional CPD-QS accredited courses, you will gain a wealth of knowledge and expertise in communication, presentation, confidence building, cross-cultural awareness, and more. Learn how to captivate your audience, convey your ideas with confidence, and master the art of public speaking. With a combination of theoretical knowledge and deeper insights, this bundle will provide you with the tools and techniques to excel in any speaking situation. From delivering impactful presentations to managing conflicts in the workplace, these courses cover a wide range of topics that are highly relevant in today's job market. Enrol in our Public Speaking Training bundle today and take the first step towards becoming a confident and effective communicator. Learning Outcomes: Upon completing the Public Speaking Training bundle, you will: Develop effective public speaking skills, including voice modulation, body language, and speech structure. Learn how to create and deliver engaging presentations that captivate your audience. Enhance your communication skills, including active listening, effective questioning, and persuasion techniques. Build confidence and assertiveness in your communication style. Gain cross-cultural awareness and learn how to communicate effectively in diverse settings. Develop conflict management skills and strategies to handle challenging situations. Learn effective stress management techniques for the workplace. Start your learning journey straightaway! This Public Speaking Training curriculum has been designed by Public Speaking Training experts with years of Public Speaking Training experience behind them. The Public Speaking Training course is extremely dynamic and well-paced to help you understand Public Speaking Training with ease. You'll discover how to master the Public Speaking Training skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Public Speaking Training bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. Who is this course for? Professionals looking to enhance their communication skills and advance their career prospects. Individuals seeking to build their confidence and proficiency in public speaking. Aspiring speakers who want to captivate their audience with impactful presentations. Anyone looking to improve their communication skills for personal or professional development. Individuals are interested in cross-cultural awareness and conflict management in the workplace. Career path This bundle will give you an edge in various professions, such as: Corporate executives Sales and marketing professionals Human resources managers Customer service representatives According to the latest data, professionals with strong communication and public speaking skills earn an average salary of £40,000 to £65,000 per year, depending on the industry and level of expertise.