2440 Customer Service courses in Cardiff delivered Online

A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Gain advanced proficiency in furniture restoration with our comprehensive Diploma Level 3 course. Master wood finishing, waxing, oiling, and staining methods, and learn modern upholstery practices. Prepare for a rewarding career as a furniture restorer in the UK with expert guidance and a globally recognized CPD certificate.

Discover the art and science of effective skincare for all with this comprehensive course. Dive into the intricate world of skin anatomy and understand the role of vital skin nutrients. Learn customized skincare techniques catering to diverse skin types and ethnicities. Unveil strategies to combat the signs of aging, explore hair removal methods, and master diagnostic skills for skin diseases. Delve into remedies for common skin conditions, including eczema, acne, and various disorders. Explore seasonal skincare approaches and understand the impact of sun exposure on the skin.   Learning Outcomes: Develop a profound understanding of skin anatomy and its layers. Discover the essential role of skin nutrients for optimal skin health. Acquire techniques for tailored skincare for different skin types. Gain insights into specialized skincare approaches for diverse ethnicities. Learn strategies to minimize the effects of aging on the skin. Explore methods and considerations for effective hair removal. Develop proficiency in diagnosing and understanding skin diseases. Uncover remedies for common skin concerns such as eczema, acne, and infections.   Why buy this Skincare for All: Comprehensive Skincare Guide?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Skincare for All: Comprehensive Skincare Guide you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Skincare for All: Comprehensive Skincare Guide course is ideal for Individuals interested in enhancing their skincare knowledge for personal use. Aspiring beauty enthusiasts seeking to improve their skincare routines. Beginners looking to understand the basics of skincare. Anyone curious about the impact of skincare on skin health.   Prerequisites This Skincare for All: Comprehensive Skincare Guide was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Skincare Blogger or Influencer - Average Earnings: Variable, potential for sponsorships. Retail Associate in Skincare Stores - Average Earnings: £18,000 - £22,000 per year. Customer Service Representative in Beauty Industry - Average Earnings: £20,000 - £25,000 per year. Social Media Manager for Skincare Brands - Average Earnings: £25,000 - £30,000 per year. Freelance Skincare Consultant - Average Earnings: Variable, based on services offered. Course Curriculum Module 01: Skin Anatomy Skin Anatomy 00:25:00 Module 02: Skin Nutrients Skin Nutrients 00:31:00 Module 03: Skin Care for Different Skin Types Skin Care for Different Skin Types 00:25:00 Module 04: Skin Care for Different Ethnicities Skin Care for Different Ethnicities 00:23:00 Module 05: Reducing Ageing Effects Reducing Ageing Effects 00:28:00 Module 06: Hair Removal Examined Hair Removal Examined 00:26:00 Module 07: Diagnosis of Skin Disease Diagnosis of Skin Disease 00:20:00 Module 08: Eczema Eczema 00:35:00 Module 09: Keratinising and Papulosquamous Disorders Keratinising and Papulosquamous Disorders 00:25:00 Module 10: Skin Infections Skin Infections 00:26:00 Module 11: Remedies for Acne Prone Skin Remedies for Acne Prone Skin 00:24:00 Module 12: Seasonal Skin Care Seasonal Skin Care 00:24:00 Module 13: Effect of the Sun and Its' Remedies Effect of the Sun and Its' Remedies 00:17:00 Assignment Assignment - Skincare for All: Comprehensive Skincare Guide 00:00:00

Discover the art and science of effective skincare for all with this comprehensive course. Dive into the intricate world of skin anatomy and understand the role of vital skin nutrients. Learn customized skincare techniques catering to diverse skin types and ethnicities. Unveil strategies to combat the signs of aging, explore hair removal methods, and master diagnostic skills for skin diseases. Delve into remedies for common skin conditions, including eczema, acne, and various disorders. Explore seasonal skincare approaches and understand the impact of sun exposure on the skin.   Learning Outcomes: Develop a profound understanding of skin anatomy and its layers. Discover the essential role of skin nutrients for optimal skin health. Acquire techniques for tailored skincare for different skin types. Gain insights into specialized skincare approaches for diverse ethnicities. Learn strategies to minimize the effects of aging on the skin. Explore methods and considerations for effective hair removal. Develop proficiency in diagnosing and understanding skin diseases. Uncover remedies for common skin concerns such as eczema, acne, and infections.   Why buy this Skincare for All?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Skincare for All you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Skincare for All course is ideal for Individuals interested in enhancing their skincare knowledge for personal use. Aspiring beauty enthusiasts seeking to improve their skincare routines. Beginners looking to understand the basics of skincare. Anyone curious about the impact of skincare on skin health.   Prerequisites This Skincare for All was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Skincare Blogger or Influencer - Average Earnings: Variable, potential for sponsorships. Retail Associate in Skincare Stores - Average Earnings: £18,000 - £22,000 per year. Customer Service Representative in Beauty Industry - Average Earnings: £20,000 - £25,000 per year. Social Media Manager for Skincare Brands - Average Earnings: £25,000 - £30,000 per year. Freelance Skincare Consultant - Average Earnings: Variable, based on services offered. Course Curriculum Module 01: Skin Anatomy Skin Anatomy 00:25:00 Module 02: Skin Nutrients Skin Nutrients 00:31:00 Module 03: Skin Care for Different Skin Types Skin Care for Different Skin Types 00:25:00 Module 04: Skin Care for Different Ethnicities Skin Care for Different Ethnicities 00:23:00 Module 05: Reducing Ageing Effects Reducing Ageing Effects 00:28:00 Module 06: Hair Removal Examined Hair Removal Examined 00:26:00 Module 07: Diagnosis of Skin Disease Diagnosis of Skin Disease 00:20:00 Module 08: Eczema Eczema 00:35:00 Module 09: Keratinising and Papulosquamous Disorders Keratinising and Papulosquamous Disorders 00:25:00 Module 10: Skin Infections Skin Infections 00:26:00 Module 11: Remedies for Acne Prone Skin Remedies for Acne Prone Skin 00:24:00 Module 12: Seasonal Skin Care Seasonal Skin Care 00:24:00 Module 13: Effect of the Sun and Its' Remedies Effect of the Sun and Its' Remedies 00:17:00 Assignment Assignment - Skincare for All 00:00:00

Are you planning to get involved in the multi-billion-dollar hotel industry? Are you planning to be a standout candidate in this vastly competitive field? Our specialised Hotel Receptionist training might assist you in getting there! Increase your knowledge with top-notch instructions, and study Hotel Receptionist to benefit from a well-thought-out, cost-effective training program. This Diploma in Hotel Receptionist Course at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! We intend to help you every step of the way, and our devoted team will be on hand around the clock to address any questions. The learning modules are brief yet in-depth, and they are designed to help you learn as much as you can in the shortest amount of time. Additionally, the Hotel Receptionist Course will get you a CPD-approved certificate and enable you to study wherever and whenever you like. Instead of the other way around, we work to meet your expectations. Accept our offer of learning with the Hotel Receptionist Course, and you might soon be on your way to a high-flying position in a related industry. So enrol in our Hotel Receptionist course to advance your profession and your current knowledge and skills. This Hotel Receptionist course will assist the learners in knowing about A synopsis of the hotel industry. Controlling Front Office Activities Enhancing Communication Skills Systems for Keeping and Filing Records Why Prefer This Hotel Receptionist Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Hotel Receptionist course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The course clarifies the fundamental responsibilities of important hotel departments and exposes you to the fundamentals of being a hotel receptionist. It also helps you improve your customer service abilities. With the help of this thorough course, you may fulfil your goals and prepare for your perfect career. Students can complete the in-depth learning experience at their own speed in order to advance their professional growth. *** Course Curriculum *** Here is the curriculum breakdown of the Hotel Receptionist course: Module 01: Introduction to Reception and Receptionist Module 02: An Overview of the Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: Management of Front Office Operations Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Time Management Module 09: Record Keeping and Filing Systems Module 10: Communication Skills Module 11: Marketing in Travel and Tourism Business Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Hotel Receptionist Course at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Receptionist course is well-suited for People who want to learn more about Hotel Receptionist. Employees already working in this profession Students Aspirants looking to work in the Hotel Sector Hospitality Managers Requirements You will not need any prior background or expertise. All you need to take this Hotel Receptionist course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Our Hotel Receptionist course aids the learners to land themselves attractive jobs like Receptionist Hotel porter Hotel room attendant Restaurant manager Hotel manager Depending on your profession, you may receive anything from £15,000 to £22,000 per year in the UK. Certificates Certificate of completion Digital certificate - £10 Diploma in Hotel Receptionist Course at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Hotel Receptionist Course at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

10 premium courses| 10 PDF certificates for Absolutely Free

Master the art of British cooking with our comprehensive British Cooking Training course. Learn classic dishes and modern culinary techniques, perfect for enthusiasts and professionals alike. Unlock the secrets of British cuisine and embark on a flavorful journey from the comfort of your home.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Train drivers in the UK earn higher than other related sectors because they have a very strong Trade Union that fights vigorously and effectively for their pay and conditions. Trainee drivers start with a salary of £24,024, rising to £39,372 after the training period, while experienced drivers earn £50,451. With the British Rail Network being the fifth most used globally, the popularity is never dying. And to keep the tarings running, skilled train drivers are always in demand. So, enrol in our comprehensive Trainee Train Driver bundle and learn the fundamentals of becoming a Train Driver. Along with this course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Trainee Train Driver Course Bundle Consists of the following Premium courses: Course 01: Trainee Train Driver Course Course 02: Car Maintenance Level 3 Course 03: Driver Safety Awareness Certificate Course 04: Driving Theory Test Preparation Course 05: Hybrid Vehicle Expert Training Course 06: Transport Manager Complete Training Level 4 Course 07: Healthy Fitness Course 08: Attention Management Course 09: First Aid Training Course 10: Effective Communication Skills Diploma Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Trainee Train Driver Course: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of the Bundle Course 01: Trainee Train Driver Course Introduction to Trainee Train Driving Train Driver Licences and Certificates: Key Facts Required Skills and Attitudes Application Form Success Psychometric Test References, Medical Assessment and Training And Much More..... Course 02: Vehicle Routing Problem with Spreadsheet Introduction VRP Variants Conclusion Assignment Course 03: Car Maintenance Level 3 Module 1 Chapter 1: Safety Rules & Introduction to Tools Chapter 2: General Maintenance Chapter 3: Dashboard Indicator Lights Chapter 4: Tires Chapter 5: Internal Combustion Engines & Engine Oil Chapter 6: The Cooling System Module 2 Chapter 7: The Fuel System Chapter 8: The Electrical System Chapter 9: The Drive Train Chapter 10: Brakes Chapter 11: The Auto Repair Industry Course 04: Driver Safety Awareness Certificate Introduction to Safe Driving Reading the Signals and Marks on the Road Pre-Journey Safety Check Safe Driving Tactics for Driving in the UK Driving in Poor Condition Driving and Human Health In the Events of Accidents and Breakdowns Laws and Policies Involving Road Safety Course 05: Driving Theory Test Preparation Driving Test Rules For Pedestrians and Users of Powered Wheelchairs and Mobility Scooters Driving in Adverse Weather Conditions Signs, Signals and Road Markings Maintenance, Breakdowns and Other Incidents Using the Road and Parking DSA Practical Driving Test Preparation for the Test Day of the Test Your Test Result Things to Remember Sample Theory Test Questions And Much More..... Course 06: Transport Manager Complete Training Level 4 Transport Management SAP Transportation Management Course 07: Healthy Fitness Section 01: 7 Day Work Program Section 02: Bodybuilding Tips Section 03: HIT Section 04: Hypertrophy Section 05: Joint Health 101 Section 06: Workout Course 08: Attention Management Getting Started Introduction to Attention Management Types of Attention Strategies for Goal Setting Meditation Training Your Attention Attention Zones Model SMART Goals Keeping Yourself Focused Procrastination Prioritizing Your Time Wrapping Up Course 09: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 10: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Trainee Train Driver Course bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Trainee Train Driver Course is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Train Driver - £24-50k/year. Train Conductor - £20-30k/year. Rail Operations Manager - £30-50k/year. Rail Track Maintenance Worker - £18-25k/year. Rail Signaller - £20-35k/year. Rail Customer Service Assistant - £18-25k/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Trainee Train Driver) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Become a top-notch real estate agent with the Complete Real Estate Agent Training. Learn how to get the Real Estate Agent Diploma, manage your time, invest wisely, and build a strong portfolio. Improve your persuasion skills that are essential for real estate success. This course is taught by industry experts and gives you a valuable accreditation. Join now and get ready for a career change.

Enrol in our Certificate in Anti Money Laundering (AML) course to learn essential concepts and regulations, acquire valuable skills, and receive a CPD certificate. Ideal for professionals in finance, compliance, law enforcement, or anyone keen on preventing money laundering. Kickstart your career in financial crime prevention today!