2444 Customer Service courses in Cardiff delivered Online

The Travel and Tourism is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a Certificate of Achievement. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:15:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Developing Communication Skills Developing Communication Skills 00:13:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:11:00 Module 7: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:21:00 Module 8: Transport Management Procedure Transport Management Procedure 00:14:00 Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal WorldPost-COVID Travel Destinations 00:18:00 Module 10: Sustainable Tourism Sustainable Tourism 00:09:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:27:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend With 00:15:00 Mock Exam Mock Exam-Travel and Tourism 00:20:00 Final Exam Final Exam-Travel and Tourism 00:20:00 Assignment Assignment - Travel and Tourism Unlimited Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Office Admin is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Office Admin consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 1: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 2: Skills of an Effective Administrator Skills of an Effective Administrator 00:17:00 Module 3: Business Writing Skills Business Writing Skills 00:42:00 Module 4: Microsoft Office Skills Microsoft Office Skills 00:07:00 Module 5: Business Telephone Skills Business Telephone Skills 00:21:00 Module 6: Diary Management and Note taking Diary Management and Note taking 00:23:00 Module 7: Time Management Time Management 00:37:00 Module 8:Organisational Skills Organisational Skills 00:27:00 Module 9: Communication Skills Communication Skills 00:27:00 Module 10: Customer Service Customer Service 00:18:00 Module 11: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 12: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 13: Travel Arrangements Travel Arrangements 00:26:00 Module 14: Organising Meeting and Conferences Organising Meeting and Conferences 00:27:00 Module 15: Invoicing/Petty Cash Invoicing/Petty Cash 00:29:00 Module 16: Business Etiquette Business Etiquette 00:21:00 Mock Exam Mock Exam - Office Admin Diploma 00:20:00 Final Exam Final Exam - Office Admin Diploma 00:20:00 Assignment Assignment - Office Admin 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

As part of the administrative team, Receptionists are the backbone and 'face' of a company, responsible for greeting clients and customers, organising meetings, and upholding a company's image. Their duties range from filing and record-keeping to constructing business emails and taking calls. If you're considering a career as a Receptionist or similar role, then this course offers the ideal introductory training. The Receptionist skills diploma is a personal development course for entry-level learners who wish to learn more about the role, along with administrative best practices. It covers fundamental office procedures, skills and techniques that every aspiring receptionist should know. You'll learn how to improve your business communication and telephone etiquette, the essentials of meeting management, how to master business writing, and much more. Get equipped with valuable transferable and administrative skills and earn an endorsed certificate to increase your opportunity to work for leading companies and organisations. Learning Outcomes: Develop an in-depth understanding of the role and day-to-day responsibilities of a receptionist Improve your telephone and business communication etiquette Learn the principles of record-keeping and the different types of filing systems Sharpen your time management, organisation, planning and communication skills Know how to manage petty cash and create invoices Build your professional image and learn how to work effectively in a team of two Understand the principles of meeting management and minute taking Learn essential business writing skills and how to maintain a professional tone of voice Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? This receptionist skills training course applies to aspiring secretarial experts and anyone looking to kickstart a career in office administration. It is an introductory course for entry-level learners, with no specific entry requirements. This course is also open to both part-time and full-time students. Career Path This Receptionist diploma will equip learners with the skills required for a range of office administrative professions, including the following: Receptionist Personal Assistant Secretary Office Assistant Administrative Assistant Course Content Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:27:00 Module 2: Business Telephone Skills Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 5: Travel Arrangements Travel Arrangements 00:26:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:28:00 Module 7: Time Management Time Management 00:37:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 9: Business Writing Skills Business Writing Skills 00:42:00 Module 10: Organisational Skills Organisational Skills 00:27:00 Module 11: Communication Skills Communication Skills 00:27:00 Module 12: Customer Service Customer Service 00:18:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:29:00 Assignment Assignment - Receptionist Skills Unlimited Order your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The course aims to provide students with an understanding of the role communication plays in human interaction. The course covers various forms of communication, such as verbal, non-verbal, and written communication, and how they can be used to convey meaning in different contexts.After the successful completion of the course, you will be able to learn: Explore the Definition and purpose of communication. Understand the Elements of Communication. Explore different Models of Communication as Interaction. Understand what effective communication is. Explore Global Media Theories (e.g. Authoritarian, Communist, Libertarian, Social Responsibility, etc. Understand LEVELS OF COMMUNICATION / STRUCTURE. Understand Styles and Techniques: Oral, Written, and Business. Students will learn about the principles of effective communication, including how to identify and overcome communication barriers, how to listen actively and respond appropriately, and how to use communication to build and maintain relationships. The course will also explore the ways in which culture, gender, and power dynamics can influence communication and how to navigate these factors in order to communicate effectively with diverse groups of people. The aim of the course is to provide students with an understanding of the role communication plays in human interaction. The course covers various forms of communication such as verbal, non-verbal, and written communication, and how they can be used to convey meaning in different contexts. Students will learn about the principles of effective communication, including how to identify and overcome communication barriers, how to listen actively and respond appropriately, and how to use communication to build and maintain relationships. The course will also explore the ways in which culture, gender, and power dynamics can influence communication, and how to navigate these factors in order to communicate effectively with diverse groups of people. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Communication as Interaction Self-paced pre-recorded learning content on this topic. Communication as Interaction Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Sales Representative Human Resources Manager Customer Service Representative Marketing Manager Project Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Uplift your career as a successful logistics manager and manage the productivity of warehouse and distribution centres with this Logistics Management course. This intensive Logistics Management course explores the evolution of the supply chain, supply chain structure and warehouse inventory. Throughout this Logistics Management Bundle, you will step into the shoes of a supply chain manager, developing essential logistics skills along the way. You will learn how to identify and manage risks in the supply chain, evaluate employees and ensure health and safety in the workplace at all times. This Logistics Management course also introduces Lean methodology and the principles of Lean business for process improvement. Key topics include monitoring the flow of goods, warehousing and stock control. Along with this Logistics Management course, you will get 10 Additional Career development courses, an original hardcopy certificate, transcript and a student ID card, which will allow you to get discounts on things like music, food, travel and clothes etc. Courses are included with this Diploma in Logistics Management Bundle: Course 1: Logistic Management Course 2: Freight Consultant Training Course 3: Logistics of Crude Oil and Petroleum Products Course 4: Purchasing & Procurement Course - Level 3 Course 5: Cost Control Process and Management Course 6: Risk Management Course 7: Warehouse Safety Course 8: Working Effectively Across Cultures Course 9: Effective Communication Skills Diploma Course 10: First Aid Training Course 11: Time Management Quickly gain the ability to manage the resources and stock in your business and boost your career potential in your chosen field. This course will train you in the most efficient ways that you can control essential materials and negotiate successfully with vendors. Diploma in Logistics Management has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. Highlights of The Logistics Management Training: Familiarise with the day-to-day duties of a supply chain manager Understand the evolution of the supply chain concept Develop your understanding of the supply chain structure Be able to identify and manage risks in the supply chain Discover a wide range of sustainable supply chain strategies Gain an understanding of Lean methodology & the principles of Lean business Familiarise with the tools required for process improvement Sharpen your logical thinking, planning and organisational skills and much more... So enrol now in this Logistics Management Bundle to advance your career! Course Curriculum Course 1: Logistic Management Introduction Planning Framework for Logistics Logistics Management and Organisation Sourcing, Purchasing, and Procurement Channels of Distribution Inventory Planning and Management Principles of Warehousing Negotiation Techniques Customer Service and Logistics And Much More... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Logistics management bundle. Requirements This Logistics management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Description Barista Professional Diploma  Introducing the Barista Professional Diploma, an online course designed to transform coffee enthusiasts into skilled professionals. This comprehensive programme covers everything from espresso making and milk frothing to the science of extraction and serving techniques. With a focus on practical, real-world knowledge and skills, the Barista Professional Diploma provides an unparalleled education in the art of coffee making.  The course begins with an in-depth introduction to the world of coffee, exploring its history, cultivation, and the myriad of flavours and aromas that make it such a beloved beverage. Participants will gain a solid foundation in coffee knowledge that will serve them well throughout their journey as a barista.  In the Espresso module, learners will delve into the heart of coffee making, mastering the techniques and equipment needed to create the perfect shot. The Barista Professional Diploma ensures that students understand the intricacies of espresso, including grind size, tamping pressure, and extraction time, all of which contribute to the ultimate taste and quality of the coffee.  To further enhance their espresso skills, participants will explore the Science of Percolation and Extraction. This module demystifies the complex chemistry behind coffee extraction, enabling students to make informed decisions about brewing methods and coffee recipes. With a solid grasp of these scientific principles, baristas can consistently produce outstanding coffee that delights customers and keeps them coming back for more.  Milk is another essential component of many popular coffee beverages, and the Barista Professional Diploma covers the techniques needed to froth and steam milk to perfection. Students will learn the secrets to creating silky, velvety microfoam, which is the key to crafting exceptional cappuccinos, lattes, and other milk-based drinks.  The Barista Systems module provides a comprehensive overview of the equipment and tools that modern baristas need to excel in their craft. From grinders and espresso machines to scales and timers, learners will become proficient in using these essential tools, ensuring consistently excellent coffee with every brew.  Drip Coffee and French Press Coffee are two popular brewing methods that the Barista Professional Diploma explores in detail. Students will learn the nuances of each technique, empowering them to confidently prepare a wide range of coffee beverages to suit any customer's preferences.  Water is often overlooked in the coffee-making process, but the Barista Professional Diploma recognises its importance. This module covers the chemistry of water and its impact on the flavour of coffee, teaching students how to adjust water quality to achieve the best possible brew.  Tea, another beloved beverage, also finds its place in the Barista Professional Diploma. Participants will gain an understanding of different tea varieties and their unique characteristics, as well as the correct brewing techniques to extract the optimal flavour from each type.  The Serving module ensures that students learn not only how to make exceptional coffee and tea but also how to present and serve them with finesse. This includes essential skills such as latte art, customer service, and maintaining a clean and efficient workspace.  In conclusion, the Barista Professional Diploma is an all-encompassing online course that equips aspiring baristas with the knowledge and skills necessary to excel in their chosen profession. With a strong focus on practical, hands-on learning, students will be well-prepared to embark on a successful career in the coffee industry. Enrol now and start mastering the craft of coffee making today!  What you will learn  1:Introduction  2:Espresso  3:Science of Percolation and Extraction  4:Milk  5:Barista Systems  6:Drip Coffee  7:French Press Coffee  8:Water  9:Tea  10:Serving  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

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Description:  Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don't have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist. Who is the course for? Businessmen, entrepreneurs or professionals that need to know about office management. People who have an interest in becoming a professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialist Executive Assistant General Office Clerk Information Assistant Material Recording Clerk Secretary Virtual Assistant. Update Version - Receptionist Skills Diploma Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:25:00 Module 2: Business Telephone Skills Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:25:00 Module 7: Time Management Time Management 00:35:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:36:00 Module 9: Business Writing Skills Business Writing Skills 00:40:00 Module 10: Organisational Skills Organisational Skills 00:25:00 Module 11: Communication Skills Communication Skills 00:25:00 Module 12: Customer Service Customer Service 00:16:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:25:00 Old Version - Receptionist Skills Diploma Module 1: Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Receptionist Skills Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Emotional Intelligence is the key to unlocking the potential within ourselves and those around us. With this bundle of courses, you can take the first step towards developing your emotional intelligence and achieving success in your personal and professional life. The first course is QLS-endorsed and comes with a free hardcopy certificate, which is essential for job seekers and career professionals alike. The remaining ten courses are CPD-QS accredited and are guaranteed to provide you with the skills and knowledge you need to thrive. In this course, you will learn how to manage your emotions, communicate effectively, and build strong relationships. You will also gain valuable insights into human behaviour, mental health, and conflict resolution. With the help of our expert instructors, you will develop the emotional intelligence you need to succeed in any situation. Enrol now and take the first step towards a brighter future. This Emotional Intelligence Bundle Package includes: Course 01: Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Mindfulness & Emotional Intelligence Training Course 02: Mental Health Awareness Course Course 03: Career Coaching Course 04: Counselling Skills Training Course 05: Leadership and People Management Diploma Course 06: Workplace Team Networking Diploma Course 07: Personal Development Masterclass Course 08: Developing Interpersonal Skills Course Course 09: Conflict Management Training Course 10: Self-Help Psychology: Mental Freedom Why Prefer This Emotional Intelligence Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Emotional Intelligence bundle courses, you will be able to learn: Understand the importance of emotional intelligence in personal and professional settings. Develop mindfulness techniques to improve emotional intelligence. Recognize and manage emotions in yourself and others. Communicate effectively in a variety of situations. Build and maintain strong relationships. Identify and manage stress and anxiety. Resolve conflicts and find mutually beneficial solutions. ***Curriculum breakdown of Emotional Intelligence and Human Behaviour*** Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Intelligence Test and Variations in Intelligence Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) How is the Emotional Intelligence Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for anyone looking to improve their emotional intelligence, whether you are a student, a working professional, or simply someone looking to improve your personal relationships. This course is also ideal for: Individuals looking to improve their mental health and wellbeing Managers seeking to develop their leadership and people management skills Counsellors and therapists looking to expand their skill set Job seekers looking to stand out in a competitive job market Career path This bundle will give you an edge in various professions such as: Leadership and Management - £45,000 per annum Counselling and Therapy - £30,000 per annum Human Resources - £30,000 per annum Customer Service - £22,000 per annum Sales and Marketing - £25,000 per annum Teaching and Education - £24,000 per annum Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5 Hard copy certificate - Included

Level 4 & 7 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses & PDF Certificates | Lifetime Access