2419 Customer Service courses in Cardiff delivered On Demand

Give a compliment to your career and take it to the next level. This Hotel Receptionist will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hotel Receptionist bundle will help you stay ahead of the pack. Throughout the Hotel Receptionist programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hotel Receptionist course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Hotel Receptionist Bundle Consists of the following Premium courses: Courses are included in this Hotel Receptionist Bundle? Course 1: Hotel Management Level 3 Course 2: Concierge Course 3: Office Skills Course 4: Customer Relationship Management Course 5: Working Effectively Across Cultures Course 6: Phone-Based Customer Service Course 7: Document Control Course 8: GDPR Data Protection Level 5 Course 9: Level 2 Microsoft Office Essentials Course 10: Effective Communication Skills Diploma Course 11: Time Management Training Enrol now in Hotel Receptionist to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Hotel Receptionist expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hotel Receptionist bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Hotel Receptionist course to gather professional knowledge besides their study or for the future. Requirements This Hotel Receptionist course has been designed to be fully compatible with tablets and smartphones. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Overview With the ever-increasing demand for HGV Driver Training in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in HGV Driver Training may be. Learning about HGV Driver Training or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in HGV Driver Training . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on HGV Driver Training is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this HGV Driver Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this HGV Driver Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this HGV Driver Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of HGV Driver Training , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in HGV Driver Training , Anyone looking for a certificate of completion on doing an online training on this topic, Students of HGV Driver Training , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This HGV Driver Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to HGV Driver Training Introduction to HGV Driver Training 00:00 Module 2 Responsibilities and Duties of an HGV Driver Responsibilities and Duties of an HGV Driver 00:00 Module 3 Road Safety and Defensive Driving Road Safety and Defensive Driving 00:00 Module 4 HGV Vehicle Operations HGV Vehicle Operations 00:00 Module 5 Professional Conduct and Customer Service Professional Conduct and Customer Service 00:00

Medical Secretary Course Online A Medical Secretary Course is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary Course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Secretary Course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary Course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Courses are included in this Medical Secretary Bundle Course Course 01: Medical Secretary Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 2 Customer Service Course 06: Level 1 Certificate in Well-being Course 07: Level 5 Negotiation Skills Course Course 08: Workplace Stress Management Course 09: Level 2 Award in Job Search and Interview Skills Course 10: Anger Management [ Note: Free PDF certificate as soon as completing the Medical Secretary course ] Medical Secretary Course Industry Experts Designed this Medical Secretary Course into 13 detailed modules. Assessment Method of Medical Secretary Course After completing each module of the Medical Secretary Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Medical Secretary Course After completing the MCQ/Assignment assessment for this Medical Secretary Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Medical Secretary Course This Medical Secretary Course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Medical Secretary Course There are no specific requirements for this Medical Secretary Course because it does not require any advanced knowledge or skills. Career path Medical Secretary Course After completing this Medical Secretary Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist, Medical Secretary, Healthcare Administrator, GP Receptionist, Patient Coordinator. Certificates Certificate of completion Digital certificate - Included

Overview With the ever-increasing demand for Receptionist in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Receptionist may be.   Learning about Receptionist or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Receptionist. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Receptionist is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Receptionist : Reception Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Receptionist : Reception Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for? While we refrain from discouraging anyone wanting to do this Receptionist : Reception Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Receptionist, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Receptionist, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Receptionist, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path This Receptionist : Reception Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1 Basics of Customer Service Basics of Customer Service 00:00 Module 2 Overview for the Administrative Assistant Overview for the Administrative Assistant 00:00 Module 3 Know About your HR Manager Know About your HR Manager 00:00 Module 4 Daily Routine Daily Routine 00:00 Module 5 Telephone Usage Telephone Usage 00:00 Module 6 Meetings Meetings 00:00 Module 7 Keeping Accurate Records Keeping Accurate Records 00:00 Module 8 Office Equipment Office Equipment 00:00

Dive into the dynamic world of retail banking and discover its intricate workings with the course, 'Retail Banking Fundamentals: Navigating the Financial World'. This comprehensive guide unravels the complexities of the financial realm, presenting them in an easy-to-grasp manner for those eager to embark on a journey into the banking sector. From the foundational aspects of banking to the nuanced skills of cash sorting and fraud handling, every module has been designed to provide a holistic understanding of the industry and empower you to navigate the financial world with confidence. Learning Outcomes Understand the foundational concepts of retail banking and its various services. Differentiate between the categories of banking institutions and their functions. Develop proficiency in bank account operations, from opening to management. Acquire essential skills in bookkeeping, payment processing, and handling fraudulent activities. Grasp the principles of customer service, risk management, and ethics within the banking domain. Why buy this Retail Banking Fundamentals: Navigating the Financial World? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Banking Fundamentals: Navigating the Financial World there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Retail Banking Fundamentals: Navigating the Financial World for? Individuals aspiring to pursue a career in the retail banking sector. Current banking employees seeking to deepen their knowledge and understanding. Finance and commerce students aiming to expand their educational horizon. Entrepreneurs and business owners who interact regularly with banks. Anyone interested in understanding the mechanics of the financial world. Prerequisites This Retail Banking Fundamentals: Navigating the Financial World does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Retail Banking Fundamentals: Navigating the Financial World was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Bank Teller - Average UK salary: £18,000 - £22,000. Customer Service Representative (Bank) - Average UK salary: £19,000 - £23,500. Risk Management Analyst - Average UK salary: £32,000 - £47,000. Bank Branch Manager - Average UK salary: £30,000 - £55,000. Fraud Investigator - Average UK salary: £28,000 - £43,000. Bookkeeper - Average UK salary: £20,000 - £27,000 Course Curriculum Module 01: Introduction to Banking Introduction to Banking 00:13:00 Module 02: Banking Services Banking Services 00:11:00 Module 03: Categories of Banking Institutions Categories of Banking Institutions 00:13:00 Module 04: Bank Teller Bank Teller 00:08:00 Module 05: Bank Accounts and Opening Them Bank Accounts and Opening Them 00:14:00 Module 06: Mathematics for Bank Tellers Mathematics for Bank Tellers 00:15:00 Module 07: Bookkeeping and Payment Bookkeeping and Payment 00:14:00 Module 08: Cash Sorting & Counterfeit Identification Cash Sorting & Counterfeit Identification 00:12:00 Module 09: Fraud Handling Fraud Handling 00:12:00 Module 10: Customer Services Customer Services 00:12:00 Module 11: Banking Risk Management Banking Risk Management 00:13:00 Module 12: Ethics Ethics 00:06:00

With the complete skill set this Gel Nail Diploma provides, you'll be ready to start a profitable and rewarding career doing what you love. Don't miss this opportunity to turn your passion into a thriving business. Enroll today and let your creativity shine!

The Airport Director is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Airport Director consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Airport Customer Service Module 01: Airport Customer Service 00:11:00 Module 02: Passenger Terminal Management Module 02: Passenger Terminal Management 00:15:00 Module 03: Airport Peaks and Airline Scheduling Module 03: Airport Peaks and Airline Scheduling 00:18:00 Module 04: Aviation Noise Control Module 04: Aviation Noise Control 00:11:00 Module 05: Weather Control Module 05: Weather Control 00:18:00 Module 06: Security Management Module 06: Security Management 00:14:00 Module 07: Innovation and Growth Module 07: Innovation and Growth 00:16:00 Assignment Assignment - Airport Operations 2 days, 11 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Elevate your career prospects with our Business Management Course and gain a competitive edge in today's business world. This Advanced Diploma in Business Management at QLS Level 7 course is endorsed by The Quality Licence Scheme Learning Outcomes of Business Management course: By completing the Business Management course, you will: Gain a comprehensive understanding of various aspects of business management. Gain a solid understanding of business management principles. Develop skills in operations management for efficient business management Learn business management techniques to improve organizational performance. Conduct strategic analysis and define product scope for business management Acquire project management skills for successful project execution & business management Optimise workflows through business management Plan and forecast operations for effective business management Implement performance management strategies for business management *** Course Curriculum of Business Management *** Here is the curriculum breakdown of the Business Management at QLS Level 7 course: Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Assessment Process of Advanced Diploma in Business Management at QLS Level 7 You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Management course is ideal for Individuals interested in exploring various facets of business management. Requirements This Business Management Course doesn't need No prior background or expertise. Career path Upon completing the Business Management course, you'll be well equipped to aim for: Business Management Consultant Business Analyst Project Manager Sales Manager Certificates Advanced Diploma in Business Management at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Business Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Do you want to begin a career as an Executive PA, or are you looking for a more capable Executive PA? This Executive PA program can help you develop your career. In the workplace, a competent executive PA fosters professionalism and trust. The Executive PA course covers all the most recent subjects to keep you current on job market developments and better prepare you for your desired Executive PA career. To give you the most convenient and comprehensive learning experience possible, the Executive PA course has been divided into a number of in-depth sections. This Executive PA course includes the duties you will carry out on the job, including collaborating with the manager, handling paperwork, running meetings, managing projects, attending trade fairs, engaging with customers, and much more. Additionally, you will recognise the abilities and responsibilities of being a successful gatekeeper and upholding the organisation's confidentiality through this training.In the same way, this Executive PA course also covers the fundamental tools of the trade, such as business writing, word processing, phone/voicemail etiquette, and email protocol. As a result, it will aid in your familiarisation with the duties associated with your position. Additionally, this Executive PA course will equip you with the knowledge and abilities necessary to properly manage your time, enabling you to make the most of your working hours. Learning Outcome Upon successful completion of the Executive PA, you will, Know the functions and duties of administrative, secretarial, and PA jobs Learn about the basics of soft administrative abilities Understand techniques for efficient time management Learn about the categorization of the trade's tools in depth Have basic organisational abilities Be able to master specialised duties, such as managing social media Key Features Accredited by CPD Instant e-certificate Fully online, interactive Executive PA Course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol today if you're interested in an Executive PA career. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Executive PA Course training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Executive PA Course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. The detailed curriculum outline of our course is as follows: ***Executive PA*** Introduction to Admin Support Assistant Introduction to Personal Assistant Introduction to Office Administration Skills of an Effective Administrator Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Business Etiquette Mail Services and Shipping Travel Arrangements Organising Meetings and Conferences Diary Management and Note-taking Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Accreditation All of our courses are fully accredited, including this Executive PA Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Executive PA Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for ambitious individuals seeking entry into the exciting Executive PA industry. The program is appropriate for a wide range of people, including: Aspirants to senior secretaries or personal assistants People from other sectors looking for a career change Company employees looking for related training Requirements No prior degree or experience is required to enrol in this course. Career path With additional training and direction, taking the Executive PA course could pave the way for you to pursue the following career paths: Administrative Assistant Office Manager Customer Service Representative Senior Administrative Assistant Human Resources Coordinator Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth. As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last. Learning Outcomes Understand the critical role and responsibilities of a receptionist. Develop key skills for effective communication and message handling. Learn to manage the reception area efficiently. Acquire proficiency in scheduling and appointment coordination. Master administrative tasks and understand safety and security protocols. Why choose The Reception Workstation course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is The Reception Workstation course for? Aspiring receptionists and front desk personnel. Administrative staff looking to enhance their skill set. Customer service professionals in hospitality and corporate sectors. Office managers overseeing front desk operations. Anyone interested in a career in front office management. Career path Receptionist - £18,000 to £25,000 Front Office Manager - £22,000 to £30,000 Customer Service Representative - £19,000 to £27,000 Administrative Assistant - £20,000 to £26,000 Office Coordinator - £21,000 to £28,000 Guest Experience Manager - £23,000 to £32,000 Prerequisites This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to the Reception Role Introduction to the Reception Role 00:22:00 Module 02: Essential Reception Skills Essential Reception Skills 00:22:00 Module 03: Understanding the Reception Workstation Understanding the Reception Workstation 00:22:00 Module 04: Handling Phone Calls and Messages Handling Phone Calls and Messages 00:21:00 Module 05: Scheduling and Appointments Scheduling and Appointments 00:22:00 Module 06: Administrative Tasks and Document Management Administrative Tasks and Document Management 00:22:00 Module 07: Safety and Security Protocols Safety and Security Protocols 00:23:00 Module 08: Enhancing Guest Experience Enhancing Guest Experience 00:22:00 Mock Exam Mock Exam - The Reception Workstation 00:20:00 Final Exam Final Exam - The Reception Workstation 00:20:00