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174 Customer Service courses

SCA CSP Barista Skills Foundation

5.0(23)

By Etude Coffee

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.

SCA CSP Barista Skills Foundation
Delivered In-Person in Bungay
£299 to £399

Customer Service Excellence

By Emergent Learning

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Customer Service Excellence
Delivered In-PersonFlexible Dates
$950

Boost Customer Satisfaction: Join us 1 Day Training in Chatham

By Mangates

Customer Service Essentials 1 Day Training in Chatham

Boost Customer Satisfaction: Join us 1 Day Training in Chatham
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Aberdeen

By Mangates

Customer Service Essentials 1 Day Training in Aberdeen

Boost Customer Satisfaction: Join us 1 Day Training in Aberdeen
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in St Davids

By Mangates

Customer Service Essentials 1 Day Training in St Davids

Boost Customer Satisfaction: Join us 1 Day Training in St Davids
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Stirling

By Mangates

Customer Service Essentials 1 Day Training in Stirling

Boost Customer Satisfaction: Join us 1 Day Training in Stirling
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Chelmsford

By Mangates

Customer Service Essentials 1 Day Training in Chelmsford

Boost Customer Satisfaction: Join us 1 Day Training in Chelmsford
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Aberystwyth

By Mangates

Customer Service Essentials 1 Day Training in Aberystwyth

Boost Customer Satisfaction: Join us 1 Day Training in Aberystwyth
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Airdrie

By Mangates

Customer Service Essentials 1 Day Training in Airdrie

Boost Customer Satisfaction: Join us 1 Day Training in Airdrie
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Newport

By Mangates

Customer Service Essentials 1 Day Training in Newport

Boost Customer Satisfaction: Join us 1 Day Training in Newport
Delivered In-Person + more
£595 to £795
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