172 Customer Service courses

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Customer Service Essentials 1 Day Training in Cork

Customer Service Essentials 1 Day Training in Brighton

Customer Service Essentials 1 Day Training in Solihull

Customer Service Essentials 1 Day Training in Wolverhampton

Customer Service Essentials 1 Day Training in Milton Keynes

Customer Service Essentials 1 Day Training in Hamilton, UK

Customer Service Essentials 1 Day Training in Harrogate