853 Customer Relationship Management courses

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Fall into Savings. Enjoy the biggest price fall this Autumn! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of searching for the perfect Estate Agent course? Look no further! Our comprehensive 14-in-1 Estate Agent bundle is designed to meet all your needs and more. This extensive package provides everything you need to excel as an estate agent and in related fields, covering a wide range of essential topics and skills. After gathering feedback from thousands of learners, we’ve crafted this all-in-one Estate Agent bundle with industry experts to ensure it meets your educational and professional needs. Whether you’re starting out or looking to enhance your skills, this in-demand bundle will help you stand out in the competitive job market. Our expert team is available to assist with any questions you have about the Estate Agent course and guide you throughout your learning journey. The advanced, easy-to-follow modules are designed to fit your schedule, allowing you to learn at your own pace without feeling overwhelmed. This Bundle Consists of the following Premium courses: Course 01: Real Estate Agents | Online Course Course 02: Decision-Making Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Sales: Psychology of Customers Course 06: Conveyancing- Online Diploma Course Course 07: Social Housing and Tenant Management Level 2 Course 08: Residential Property Sales Course 09: Mortgage Adviser Course Course 10: Contract Manager Diploma Course 11: Digital Marketing and Advertising Level 3 Course 12: Customer Relationship Management Course 13: Effective Communication Skills Diploma Course 14: Decision-Making and Critical Thinking Key Features of the Course: FREE Estate Agent Training CPD-accredited certificate Get a free student ID card with Estate Agent Training (£10 applicable for international delivery) Lifetime access to the Estate Agent Training course materials The Estate Agent Training program comes with 24/7 tutor support Get instant access to this Estate Agent Training course Learn Estate Agent Training from anywhere in the world The Estate Agent Training is affordable and simple to understand The Estate Agent Training is entirely online Learning Outcomes: Gain in-depth knowledge of estate agent roles, responsibilities, and industry practices. Master the principles of property law and legislation crucial for effective real estate transactions. Understand and apply conveyancing processes to facilitate property transfers. Develop skills in managing social housing and addressing tenant concerns. Learn effective strategies for engaging with clients and understanding their needs through the psychology of customers. Enhance communication and customer service skills essential for success in the estate agent profession. Description Unlock a world of opportunities with the Estate Agent Diploma - CPD Certified, a comprehensive course designed to propel your career in real estate. This all-inclusive bundle covers essential topics from property law and conveyancing to sales psychology and digital marketing, ensuring a well-rounded education in real estate. Gain expertise in customer relationship management, contract management, and decision-making, equipping you with the skills to excel in various roles within the industry. Whether you're starting a new career or seeking advancement, this diploma offers the knowledge and practical skills to thrive in the competitive real estate market. Course 01: Real Estate Agents | Online Course An Introduction Different Types Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiating Selling Property: Finding the Buyers Letting Property Technology Regulation How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours/points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Estate Agent bundle including- Students Graduates Job Seekers Job Holders Requirements This training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This Estate Agent course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path With the Estate Agent Diploma - CPD Certified, you can explore a range of rewarding career opportunities in the real estate sector: Estate Agent: £25,000 - £40,000 Property Manager: £30,000 - £45,000 Conveyancer: £35,000 - £55,000 Mortgage Advisor: £30,000 - £50,000 Residential Sales Negotiator: £25,000 - £38,000 Customer Service Manager: £30,000 - £50,000 Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course Estate Agent absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Estate Agent absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

------------------------NEW YEAR SALE ENDS TODAY------------------------ ***11 in 1 Entrepreneurship Exclusive Bundle*** Give a compliment to your career and take it to the next level. This Entrepreneurship will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Entrepreneurship bundle will help you stay ahead of the pack. Throughout the Entrepreneurship programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Entrepreneurship course, you will get 11 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Entrepreneurship Bundle Consists of the following Premium courses: Courses are included in this Entrepreneurship Bundle? Course 01: Entrepreneurship Training Course 02: Business Plan for Entrepreneurs Course 03: Basic Business Finance Course 04: Level 3 Tax Accounting Course 05: Strategic Planning and Analysis for Marketing Course 06: Business Branding Course 07: Sales: Psychology of Customers Course 08: People Management Skills Level 3 Course 09: Customer Relationship Management Course 10: Leadership & Management Diploma Course 11: Public Speaking and Presentation Skill Course Enrol now in Entrepreneurship to advance your career, and use the premium study materials from Apex Learning. The Entrepreneurship bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Entrepreneurship expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Entrepreneurship bundle. Requirements This Entrepreneurship course has been designed to be fully compatible with tablets and smartphones. Career path Having this Entrepreneurship expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Register on the Customer Services Supervisor today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Customer Services Supervisor is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Customer Services Supervisor Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Customer Services Supervisor, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:23:00 Module 02: CRM Fundamentals CRM Fundamentals 00:23:00 Module 03: CRM Strategies CRM Strategies 00:36:00 Module 04: CRM Databases CRM Databases 00:22:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:25:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:21:00 Module 07: Essential Skills in Supervision Essential Skills in Supervision 00:30:00 Module 08: Communication Skill Development Communication Skill Development 00:23:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unlock Your Potential with Account Management Mastery Course! Are you ready to soar in the dynamic world of business? 🚀 Welcome to the Account Management Mastery Course, where you'll discover the keys to unlocking unparalleled success in managing client relationships, driving revenue, and fostering long-term partnerships. If you're ready to take your career to new heights and become a force to be reckoned with in the realm of account management, then this course is your ticket to excellence.   Why Account Management Matters In today's competitive business landscape, effective account management is more critical than ever before. It's the backbone of sustainable growth and profitability for companies across industries. Account managers play a pivotal role in nurturing client relationships, understanding their needs, and delivering solutions that exceed expectations. With the right skills and strategies, you can transform ordinary clients into loyal advocates who propel your business forward.   What You'll Gain 🔑 Strategic Insights: Learn the art of strategic account planning and gain valuable insights into your clients' businesses. Develop customized strategies to drive mutual growth and success. 🔑 Effective Communication: Master the art of communication and negotiation to build trust, resolve conflicts, and win over even the toughest clients. Develop your persuasion skills and become a master influencer. 🔑 Relationship Building: Cultivate lasting relationships with your clients based on trust, respect, and mutual understanding. Discover the secrets to building rapport and fostering loyalty that stands the test of time. 🔑 Revenue Generation: Unlock the secrets to driving revenue and maximizing profitability through upselling, cross-selling, and identifying new business opportunities within your accounts. 🔑 Problem Solving: Develop the ability to anticipate and address challenges before they arise. Learn how to navigate difficult situations with grace and professionalism, turning obstacles into opportunities for growth.   Who is This For? The Account Management Mastery Course is designed for professionals across industries who are passionate about driving results and exceeding client expectations. Whether you're a seasoned account manager looking to sharpen your skills or a newcomer eager to make your mark in the field, this course is your pathway to success. Sales representatives, client success managers, business development executives, and entrepreneurs alike will benefit from the practical insights and strategies offered in this comprehensive program.   Career Path With the skills and knowledge gained from the Account Management Mastery Course, you'll be poised for success in a variety of career paths, including: 🌟 Account Manager: Take on leadership roles within your organization and become a trusted advisor to your clients. 🌟 Business Development Executive: Drive business growth and expansion by identifying new opportunities and cultivating strategic partnerships. 🌟 Client Success Manager: Ensure the satisfaction and loyalty of your clients by delivering exceptional service and support. 🌟 Entrepreneur: Apply your newfound skills to build and grow your own business, creating value for your clients and driving long-term success.   FAQs Q: Is this course suitable for beginners? A: Absolutely! The Account Management Mastery Course caters to professionals at all levels, from beginners to seasoned veterans. Our comprehensive curriculum is designed to provide valuable insights and practical strategies that anyone can apply to excel in the field of account management. Q: Can I access the course materials at my own pace? A: Yes! We understand that professionals have busy schedules, which is why our course is designed to be flexible. You can access the materials at any time and progress through the course at your own pace. Q: Will I receive a certification upon completion of the course? A: Yes! Upon successfully completing the Account Management Mastery Course, you will receive a certificate of completion that you can proudly showcase to demonstrate your expertise and commitment to excellence in account management. Q: Are there any prerequisites for enrolling in the course? A: While there are no formal prerequisites for enrolling in the course, a basic understanding of business principles and client relationship management would be beneficial. However, our course is designed to accommodate learners with diverse backgrounds and experiences. Q: Will I have access to instructors for guidance and support? A: Absolutely! Our team of experienced instructors is dedicated to providing personalized support and guidance throughout your learning journey. Whether you have questions about course materials or need assistance with assignments, we're here to help you succeed.   Don't Miss Out on This Opportunity! Are you ready to take your career to the next level and become a master of account management? Don't miss out on this opportunity to unlock your full potential and achieve unparalleled success. Enroll in the Account Management Mastery Course today and embark on a transformative journey towards excellence! Course Curriculum Module 1_ Introduction to Account Management Introduction to Account Management 00:00 Module 2_ Customer Relationship Management Customer Relationship Management 00:00 Module 3_ Sales and Negotiation Techniques Sales and Negotiation Techniques 00:00 Module 4_ Account Planning and Strategy Account Planning and Strategy 00:00 Module 5_ Technology and Tools for Account Management Technology and Tools for Account Management 00:00 Module 6_ Marketing and Advertising Marketing and Advertising 00:00 Module 7_ Sales and Negotiations Sales and Negotiations 00:00 Module 8_ Customer Service and Support Customer Service and Support 00:00 Module 9_ Account Management Account Management 00:00 Module 10_ Performance Management and Evaluation Performance Management and Evaluation 00:00

SAP CRM Training Online SAP CRM (Customer Relationship Management) module empowers you to manage all of your customer-related data and contacts. In SAP CRM training course you will learn how to leverage functionality for the full spectrum of CRM processes including sales, service, marketing, and operations. Powered with an understanding and knowledge of the comprehensive functionality in SAP CRM, you can easily manage the entire customer life cycle efficiently and intelligently. SAP CRM is one of the significant part of SAP Business Suite to manage customer relationship. It supports all customer-focused business areas such as marketing, sales and service. A component of SAP CRM, CRM Analytics, enables organizations to gather all relevant information about various key factors such as a customer and analyse the knowledge base to incorporate insights into operational processes and helps in strategic decision-making. SAP CRM Basic Functions and Master Data SAP CRM Sales, Marketing, Services and Middleware SAP CRM WORKSHOP/Project orientation Training

Give a compliment to your career and take it to the next level. This Public Services Training will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Public Services Training bundle will help you stay ahead of the pack. Throughout the Public Services Training programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Public Services Training course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Public Services Training Bundle Consists of the following Premium courses: Course 01: Customer Relationship Management Course 02: Office Administration Certificate Course 03: Minute Taking Essentials Level 2 Course 04: Professional Telephone Receptionist Course Course 05: Operations Management Course 06: Paralegal Course 07: Level 3 Tax Accounting Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Workplace Confidentiality Course 11: Touch Typing Essentials Enrol now in Public Services Training to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Services Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Public Services Training bundle. Requirements This Public Services Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of browsing and searching for a Property Management Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Property Management Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Property Management Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Property Management Training and help you along your learning journey. Advanced audio-visual learning modules of these Property Management Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Property Management Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Property Management Training Bundle Consists of the following Premium courses: Course 01: Property Management Course 02: Property Development Diploma Course 03: Property & Estate Agent Course 04: Social Housing and Tenant Management Level 2 Course 05: Property Law and Legislation Course 06: Understanding Wills and Probate Laws - Level 2 Course 07: Construction Industry Scheme (CIS) Course 08: Capital Budgeting & Investment Decision Rules Course 09: Level 3 Tax Accounting Course 10: Customer Relationship Management Course 11: Digital Marketing and Advertising Level 3 Course 12: Sales: Psychology of Customers Course 13: Business Writing Course 14: Effective Communication Skills The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Property Management Trainingexpertise and essential knowledge, which will assist you in reaching your goal. Enrol now in Property Management Training to advance your career, and use the premium study materials from Apex Learning. CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Property Management Training bundle. Requirements Our Property Management Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Overview Fall into Savings. Enjoy the biggest price fall this Spring! Give a compliment to your career and take it to the next level. This Digital Marketing will provide you with the essential knowledge to shine in your professional career. Throughout the Digital Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Digital Marketing course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Digital Marketing Bundle Consists of the following Premium courses: Course 01: Digital Marketing Course 02: Digital Marketing - Growth Hacking Techniques Course 03: Digital Marketing Business Tips Course 04: Digital Marketing Agency Elite Consultants Masterclass Course 05: Strategic Planning and Analysis for Marketing Course 06: Business Branding Course 07: Sales Course 08: Content Management Course 09: Ecommerce Management Course 10: Customer Relationship Management Course 11: Product Photography Key Features of the Course: FREE Digital Marketing CPD-accredited certificate Get a free student ID card with Digital Marketing (£10 applicable for international delivery) Lifetime access to the Digital Marketing course materials The Digital Marketing course comes with 24/7 tutor support Get instant access to this Digital Marketing course Learn Digital Marketing from anywhere in the world The Digital Marketing is affordable and simple to understand The Digital Marketing is an entirely online The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Digital Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. CPD 120 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Digital Marketing) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Who is this course for? Anyone from any background can enroll in this Digital Marketing bundle. Requirements This Digital Marketing course has been designed to be fully compatible with tablets and smartphones. Career path Having Digital Marketing expertise will increase the value of your CV and open you up to multiple job sectors.

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00