326 Customer Experience Management courses

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Practical Sales Skills 1 Day Workshop in Stirling

Practical Sales Skills 1 Day Workshop in Nottingham

Practical Sales Skills 1 Day Workshop in Inverness

Practical Sales Skills 1 Day Workshop in Derby

Practical Sales Skills 1 Day Workshop in Caernarfon

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Practical Sales Skills 1 Day Workshop in Solihull

Practical Sales Skills 1 Day Workshop in Maidstone

Practical Sales Skills 1 Day Workshop in Elgin