1373 CSCS (Construction Skills Certification Scheme) courses

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Description: You live and work at the forefront of information security. Every day malicious hackers grow smarter. You always have to stay one step ahead to keep your company safe. This course will be very beneficial for you in that case. This Functional Skills - Maths (Level 3)  covers everything you need to know about becoming a Certified Information Systems Security Professional. Here will learn about security and risk management, asset security, security engineering, communication and network security, identity and access management, security assessment and testing, security operations, and software development security. This cybersecurity certification is an elite way to demonstrate your knowledge, advance your career and become a member of a community of cybersecurity leaders. It shows you have all it takes to design, engineer, implement and run an information security program. So, are you up for the challenge? If yes, then you get this course to become more skilled and an expert. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Functional Skills - Maths (Level 3) is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Functional Skills - Maths (Level 3)  is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Content Ratio and Proportion Lecture 1 Introduction 00:02:00 Lecture 2 Multiplying any digit number by 11, 22, and 33 00:09:00 Lecture 3 Integers and ordering of integers 00:06:00 Lecture 4 Addition and Subtractions of Integers 00:07:00 Lecture 5 Operations on Integers 00:04:00 Lecture 6 Multiplication and Division of Integers 00:04:00 Lecture 7 Powers of Integers (Exponents) 00:04:00 Factors and Multiples Lecture 8 Complete knowledge about factors and multiples 00:06:00 Lecture 9 Divisibility tests for 2,3,4,5,6 00:07:00 Lecture 10 Divisibility rules 7,8,9,10,11 00:06:00 Lecture 11 Prime Factorization 00:06:00 Lecture 12 Highest Common Factor HCF 00:10:00 Lecture 13 Least Common Multiple LCM 00:16:00 Lecture 14 Relation between LCM and HCF 00:04:00 Factors Lecture 15 Classification of Fractions 00:04:00 Lecture 16 Convert mixed to improper and improper to mixed fractions 00:03:00 Lecture 17 Equivalent Fractions 00:04:00 Lecture 18 Comparing Fractions after converting to like fractions 00:09:00 Lecture 19 Reducing a fraction to lowest term1 00:04:00 Lecture 20 Addition and subtraction OF fractions 00:08:00 Lecture 21 Multiplication and division of fractions 00:11:00 Lecture 22 Word problems on fractions 00:16:00 Simplification Rule : BODMAS Lecture 23 BODMAS and rules to remove brackets 00:03:00 Lecture 24 Simplify expressions using BODMAS rules 00:05:00 Lecture 25 Simplify expressions involving fractions using BODMAS 00:07:00 Decimal numbersFractions Lecture 26 Decimal numbers in relation to fractions 00:08:00 Lecture 27 Like and unlike Decimals 00:05:00 Lecture 28 Ordering of Decimal numbers 00:10:00 Lecture 29 Addition and subtraction of Decimal 00:07:00 Lecture 30 Multiplication of Decimal 00:03:00 Lecture 31 Division of Decimal 00:05:00 Rational Numbers Lecture 32 Rational number 00:02:00 Lecture 33 Representation of Rational Numbers on Number line 00:04:00 Lecture 34 Determining which fraction is terminating or non terminating 00:05:00 Lecture 35 shortcut method of writing decimal expansion of fraction to decimal 00:08:00 Approximation Lecture 36 Rounding to whole number 00:06:00 Lecture 37 Rounding to required number of decimals (1 d.p. ) 00:05:00 Lecture 38 rounding to significant digits 00:07:00 Lecture 39 Practice question on three methods of approximation 00:05:00 Estimation and Scientific Notation or Standard form Lecture 40 Estimation 00:05:00 Lecture 41 Scientific Notation 00:07:00 Lecture 42 Operation on numbers when they are in scientific notation 00:06:00 Percentage Lecture 43 Percentage to fraction and fraction to percentage 00:06:00 Lecture 44 Percentage of a quantity and conversation to decimal 00:06:00 Lecture 45 Expressing one quantity as percentage of another quantity 00:06:00 Lecture 46 Finding increase decrease percent 00:05:00 Lecture 47 Uses of percentages-Word Problems 00:09:00 Ratio and Proportion Lecture 48 Ratio- How to express as simple ratio1 00:09:00 Lecture 49 How to compare Ratios 00:04:00 Lecture 50 Word problems on finding ratios 00:07:00 Lecture 51 To divide a given quantity into a given Ratio 00:11:00 Lecture 52 Proportion 00:04:00 Lecture 53 Practice problems on Proportion 00:06:00 Lecture 54 Continued proportion 00:06:00 Integers ( Directed Numbers) Lecture 55 Direct Variation ( or proportion) 00:04:00 Lecture 56 Problems based on Direct proportion 00:10:00 Lecture 57 Inverse Variation ( or proportion) 00:10:00 Lecture 58 Multiple Ratios 00:10:00 Profit , Loss, discount and Tax Lecture 59 Basics - Profit and Los 00:04:00 Lecture 60 More practice problems on Profit & Loss 00:06:00 Lecture 61 Selling price formula and Problems1 00:04:00 Lecture 62 Cost price formula and Problems 00:03:00 Lecture 63 Higher problems on Profit and Loss 00:08:00 Lecture 64 Basics - Discount 00:05:00 Lecture 65 Practice problems on Discount 00:04:00 Lecture 66 Tax 00:06:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Cleaning, Decontamination and Waste Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Cleaning, Decontamination and Waste Management course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Cleaning, Decontamination and Waste Management course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Cleaning, Decontamination and Waste Management course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Cleaning in Care Services Cleaning in Care Services 00:14:00 Module 02: Decontamination and Disinfection Decontamination and Disinfection 00:15:00 Module 03: Hygiene in Care Services Hygiene in Care Services 00:12:00 Module 04: Environmental Cleaning and Sanitisation Environmental Cleaning and Sanitisation 00:15:00 Module 05: Sterilisation Techniques Sterilisation Techniques 00:13:00 Module 06: Understanding Waste Management Understanding Waste Management 00:11:00 Module 07: Health & Safety Responsibilities Health & Safety Responsibilities 00:14:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Professional Cleaning Business, Safety, and Quality Service Training course provide comprehensive training for individuals in the cleaning industry, focusing on various aspects of professional cleaning, including equipment, techniques, safety, and delivering high-quality service. Participants will also learn essential skills related to starting and running a cleaning business, managing staff, ensuring customer satisfaction, and effective marketing and sales strategies. Learning Outcomes: Understand the diverse range of cleaning jobs and the specific equipment, products, and clothing required for each task. Acquire practical skills in house cleaning, food and commercial kitchen cleaning, bathroom and toilet cleaning, office cleaning, and cleaning external surfaces and areas. Learn proper waste management techniques and safety protocols related to chemical handling, keyholding, and alarm codes for cleaners. Gain knowledge and strategies for starting a cleaning business, including business planning and effective management for delivering quality service. Understand the importance of customer satisfaction and develop skills to meet client expectations. Acquire essential skills in staff management, including recruitment, training, and effective communication. Learn effective marketing, advertising, and sales techniques to promote and grow a cleaning business. Gain insights into the management of business expansion and develop organizational and communication skills necessary for successful administration and representing the company. Why buy this Professional Cleaning Business, Safety and Quality Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Professional Cleaning Business, Safety and Quality Service Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Professional Cleaning Business, Safety and Quality Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Professional Cleaning Business, Safety and Quality Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Professional Cleaning Business, Safety and Quality Service Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Professional Cleaning Business, Safety and Quality Service Training Module 1 The Diversity of Cleaning Jobs 00:26:00 Module 2 Cleaning Equipment, Products and Clothing 00:24:00 Module 3 House Cleaning 00:22:00 Module 4 Food Kitchen and Commercial Kitchen Cleaning 00:23:00 Module 5 Bathrooms and Toilets 00:22:00 Module 6 Office Cleaning 00:19:00 Module 7 Cleaning External Surfaces and Areas 00:18:00 Module 8 Dealing with Non-Routine Waste 00:21:00 Module 9 Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:21:00 Module 10 Starting a Cleaning Business and Planning for it 00:14:00 Module 11 Running the Business with Quality Service 00:22:00 Module 12 Customer Satisfaction 00:23:00 Module 13 Management of Staff 00:22:00 Module 14 Marketing, Advertising and Sales 00:24:00 Module 15 Expansion Management 00:17:00 Module 16 Skills of an Effective Administrator 00:17:00 Module 17 Representing Your Boss and Company 00:36:00 Module 18 Organisational Skills 00:27:00 Module 19 Communication Skills 00:27:00 Mock Exam Mock Exam - Professional Cleaning Business, Safety and Quality Service Training 00:20:00 Final Exam Final Exam - Professional Cleaning Business, Safety and Quality Service Training 00:20:00

This course is designed to enable you to acquire the enhanced team building skills and to have comprehensive understanding of the importance of teamwork. Description: Having a strong teamwork will benefit any organisation and will lead to great success. But teamwork doesn't just happen. Teams have to be created, developed, and continuously raised. Learn how to create a solid team building strategy that can create an environment of greater collaboration and collegiality, in this course. Explore the different aspects of a team and also ways that you can turn into top-notch team performer. You will be introduced to the concepts of what makes up a team, the factors that help to be a successful team and team manager. You will also learn how to work effectively in teams, overcome obstacles and motivate your team. If you want to work well together as a team to solve problems and get things done, then gain the practical skills in this course! Who is the course for? This course would be ideal for Business and Workplace leaders who want to create an efficient, motivated and productive team. This course would be perfect for anyone who intends to work in a team. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Team Building Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Leader. Entrepreneur. Manager. Line manager. Team leader. Supervisor. Executive. Team Building Diploma Module One - Getting Started 00:30:00 Module Two - What Are the Benefits of Team Building 01:00:00 Module Three - Types of Team Building Activities 01:00:00 Module Four - Games 00:30:00 Module Five - More Team Building Games 01:00:00 Module Six - Activities 00:30:00 Module Seven - More Team Building Activities 01:00:00 Module Eight - Social Gatherings 00:30:00 Module Nine - Common Mistakes When Team Building 01:00:00 Module Ten - Formatting a Team Building Plan 01:00:00 Module Eleven - Evaluate 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Team Building Diploma- Activities 00:00:00 Mock Exam Mock Exam- Team Building Diploma 00:20:00 Final Exam Final Exam- Team Building Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course delves into system safety principles and techniques, equipping participants with the knowledge and skills to effectively manage safety functions in various industries. From understanding the nature and role of system safety to exploring program planning and implementation, participants will gain insights into job safety analysis and safety function management, ensuring a comprehensive approach to workplace safety.After the successful completion of the course, you will be able to learn about the following; Understand the Nature and Role of System Safety. Understand the Management of System Safety. Explore the Elements of a System-safety Programme Plan. Appreciate Tools and Techniques of System Safety. Appreciate Job Safety Analysis. Explore Managing the Safety Function Participants will learn about the nature and role of system safety, management strategies, elements of a system safety program plan, and tools and techniques for implementing system safety measures. The course covers job safety analysis techniques and explores effective methods for managing the safety function within organizations. Through practical examples and case studies, participants will develop the expertise needed to create and maintain a safe working environment. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding and Implementing System Safety Self-paced pre-recorded learning content on this topic. System Safety and Managing the Safety Function Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Safety Engineer Project Manager Operations Manager Risk Manager Safety Coordinator Safety Consultant Safety Auditor Safety Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This comprehensive Certificate in Facilities Management course has been designed to equip you with the essential knowledge and skills needed to become a fully professional facilitator and will provide you with all the practical knowledge and credentials you need to thrive in your career. Through this exclusive Certificate in Facilities Management course, you will gain the knowledge and skills needed to improve company culture, supervise service productivity and functioning, maintain a safe and healthy working environment, and much more. It also provides training in quality project management and step-by-step instructions on how to develop a quality management plan. You will also better understand HR management, lease purchase and vendor management, sustainable facility management, business development, and succession planning. By enrolling in our Certificate in Facilities Management course, you can quickly become skilled in the field and stand above applicants and candidates as you impress your future employer. Learning Outcomes After completing this Certificate in Facilities Management course, the learner will be able to: Understand the basic concepts. Gain a thorough understanding of the qualities and skills of facility personnel. Understand facilities management strategies. Assess the working environment and measure the productivity of workplace services. Gain in-depth knowledge of HR management, lease, purchase & vendor management. Assess and maintain the health and safety standards of service. Gain a solid understanding of Succession Planning. Why Choose Certificate in Facilities Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses Included Of This Certificate in Facilities Management bundle Course Course 01: Facilities Management Diploma Course 02: Level 5 Diploma in Risk Management Course Course 03: Level 7 Business Management Course ***Other Benefits of Certificate in Facilities Management Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Certificate in Facilities Management course ] Course Curriculum of Certificate in Facilities Management Module 01: A Quick Overview of Facilities Management Module 02: The Scope of Facilities Management Module 03: Facilities Management Strategies Module 04: Managing Office WorkSpace Module 05: Operational Management Module 06: Maintenance Management Module 07: Financial Management for Financial Managers Module 08: Ultimate Customer Service Module 09: Human Resource Management Module 10: Project Management and Integration Module 11: Risk Management Module 12: Sustainable Facility Management Module 13: Health and Safety of Employees Module 14: Succession Planning Assessment Method After completing each module of the Certificate in Facilities Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Certificate in Facilities Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Certificate in Facilities Management course is perfect for those looking for a formal qualification to advance their careers in any of the following fields: Facilities Managers Facilities Coordinator Facilities Assistant Facilities Administrator Requirements There are no specific requirements for Certificate in Facilities Management course because it does not require any advanced knowledge or skills. Career path Certificate in Facilities Management course will lead you to many different career opportunities; here are few prospects: Tutor: £27,000 - £27,001 per annum Head of Facilities Management: £11.50 per hour Administrator: £10.58 per hour Helpdesk Scheduler: £20,000 - £21,000 per annum CAD Operator: £26.00 - £28.00 per hour Certificates Certificate of completion Digital certificate - Included

Unlock the secrets to pristine pool care with our comprehensive Pool Maintenance Training course. Whether you're a seasoned professional or a novice looking to dive into the world of pool maintenance, this course is designed to equip you with the essential skills and knowledge needed to ensure pools stay sparkling and safe. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Pool Maintenance Training course, learners will gain comprehensive knowledge and skills to ensure safe and clean swimming pool environments. They will understand the critical aspects of pool safety, including how to identify and mitigate potential risks. Participants will learn the importance of maintaining the chemical balance of water to keep it safe for swimming, as well as methods to test and adjust water quality. The course covers practical techniques for cleaning and maintaining pools, including the use of specialized equipment. By the end of the training, learners will be equipped with the necessary expertise to effectively manage pool maintenance tasks, ensuring pools are clean, safe, and enjoyable for all users. Course Curriculum Module 01: Pool Safety Module 02: Chemical Balance of Water Module 03: Water Quality Maintenance Module 04: Cleaning and Maintenance Module 05: Maintenance Equipment Learning Outcomes: Understand pool safety guidelines and implement them effectively. Analyze and adjust chemical levels to maintain water balance. Assess water quality using appropriate testing methods and tools. Perform routine cleaning tasks and preventive maintenance procedures. Operate and maintain pool equipment efficiently and safely. Demonstrate competence in managing pool maintenance tasks independently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Pool Maintenance Training 1:01:30 1: Module 01: Pool Safety 16:26 2: Module 02: Chemical Balance of Water 15:29 3: Module 03: Water Quality Maintenance 08:46 4: Module 04: Cleaning and Maintenance 11:28 5: Module 05: Maintenance Equipment 08:21 6: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to manage residential or commercial pool maintenance. Beginners seeking comprehensive training in pool care and maintenance. Pool owners looking to enhance their understanding of pool upkeep. Maintenance staff in hotels, leisure centres, and community facilities. Those interested in a career maintaining pools for various establishments. Career path Pool Maintenance Technician Pool Service Technician Leisure Centre Pool Operator Hotel Pool Attendant Community Pool Caretaker Residential Pool Maintenance Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.