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1334 CSCS (Construction Skills Certification Scheme) courses in Liverpool delivered Online

Certificate in HR Audit

4.5(3)

By Studyhub UK

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Certificate in HR Audit Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Certificate in HR Audit Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Certificate in HR Audit Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Certificate in HR Audit Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Certificate in HR Audit? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Certificate in HR Audit there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Certificate in HR Audit course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Certificate in HR Audit does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Certificate in HR Audit was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Certificate in HR Audit is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Certificate in HR Audit Module 01: Introduction to HR Audit 00:19:00 Module 02: HR Audit Procedures 00:25:00 Module 03: Employee Recruitment and Selection Procedure 00:38:00 Module 04: Employee Training and Development Process 00:25:00 Module 05: HR Audit Interviews 00:27:00 Module 06: Reporting HR Audit Outcome 00:26:00 Module 07: UK Internal Audit Standards 00:27:00 Mock Exam Mock Exam - Certificate in HR Audit 00:20:00 Final Exam Final Exam - Certificate in HR Audit 00:20:00

Certificate in HR Audit
Delivered Online On Demand3 hours 47 minutes
£10.99

Rail Training Advanced Diploma - CPD Certified

4.7(47)

By Academy for Health and Fitness

Boost Your Career By Enrolling In This Rail Training Advanced Diploma Bundle To Overcome Your Challenges! 15 in 1 Rail Training Advanced Diploma Bundle Did you know Over 1.8 billion passengers travel by train in the UK each year? Over 2,500 rail apprentices are now training in the United Kingdom, a critical industry for the country's infrastructure with an increasing demand for trained experts. Our Rail Training bundle offers an unparalleled opportunity for individuals aiming to excel in the dynamic rail industry. According to recent statistics, the UK rail sector supports over 600,000 jobs, highlighting the sector's vitality and potential for career growth. This comprehensive Rail Training bundle encompasses nine meticulously designed courses, covering various aspects from Trainee Train Driver to Port Management. Each course is structured to provide in-depth knowledge and skills, ensuring learners are well-equipped for the challenges and opportunities in the rail industry. With the UK rail network planning to invest £48 billion in infrastructure over the next five years, there has never been a better time to embark on a career in rail. This bundle ensures our learners are not just prepared, but ahead of the curve, in understanding and managing the complexities of the rail industry. This Bundle Contains 15 of Our Premium Courses: Course 01: Trainee Train Driver Course 02: Vehicle Maintenence Course 03: Driving Theory Test Preparation Course 04: Transport Manager Course 05: Import/Export Processing Course 06: Logistic Management Course 07: Delivery Manager Course 08: Delivery Driver Training Course 09: Port Management Course 10: Quality Management and Strategic Training - ISO 9001 Course 11: Lean Organisation Management Principles, Process and Techniques Course 12: Warehouse Course 13: Manual Handling Interactive Training Course 14: Project and Operation Management Course 15: Time Management Embrace the future of rail transportation with our Rail Training bundle and embark on a rewarding career journey. Learning Outcomes Acquire comprehensive knowledge of train operation and safety as a Trainee Train Driver. Master vehicle maintenance techniques crucial for rail industry efficiency. Understand and apply driving theory for optimal rail transportation safety. Gain skills in managing transport operations effectively as a Transport Manager. Learn import/export processing essentials for global rail logistics. Develop strategic logistic management skills for efficient rail network operation. Why Prefer Us? All-in-one package of 15 premium courses' Rail Training Essentials bundle Earn a certificate accredited by CPDQS. Get a free student ID card with this Rail Training Essentials Bundle Get instant access to this Rail Training Essentials course. Learn from anywhere in the world This Bundle is affordable and simple to understand This Bundle is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials This Bundle comes with 24/7 tutor support Enrol now in this Rail Training Advanced Diploma to advance your career! This Rail Training Advanced Diploma's curriculum has been designed by experts with years of Rail Training Advanced Diploma experience behind them. The Rail Training Advanced Diploma course is extremely dynamic and well-paced to help you understand the Rail Training Advanced Diploma with ease. You'll discover how to master the Rail Training Advanced Diploma skill while exploring relevant and essential topics. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Rail Training Advanced Diploma bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol on this Rail Training Advanced Diploma. Career path This Rail Training Advanced Diploma bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Rail Training Advanced Diploma - CPD Certified
Delivered Online On Demand3 days
£105

HVAC, Electrical and Fire Safety

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This HVAC, Electrical and Fire Safety bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this HVAC, Electrical and Fire Safety bundle will help you stay ahead of the pack. Throughout the HVAC, Electrical and Fire Safety programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 02: Electricity & Circuit Analysis Level 3 Course 03: PAT Level 4 Course 04: Electric Power Metering for Single and Three Phase Systems Course 05: Energy Saving in Electric Motors Course 06: Electrical and Fire Safety Training - Level 2 Course 07: Digital Electric Circuits & Intelligent Electrical Devices Course 08: Fall Prevention During Working at Height Course 09: Manual Handling Level 2 Course 10: Emergency First Aid and Incident Management at Work Course 11: Time Management As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the HVAC, Electrical and Fire Safety to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this HVAC, Electrical and Fire Safety: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) Curriculum of the Bundle Course 01: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Module 01: Introduction Module 02: Heating Fundamentals and Psychrometrics Module 03: HVAC Systems Module 04: Heating and Ventilation Module 05: Air Conditioning Systems for HVAC Technicians Module 06: Compressors, Water Chillers, and Fans Module 07: Piping for HVAC Technician Module 08: Duct System in HVAC Module 09: Refrigeration and Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety in the HVAC Industry Course 02: Electricity & Circuit Analysis Level 3 Ch - 00 Intro Basic Electricity Ch - 01 The Nature of Electricity Ch - 02 Conductors & Insulators Ch - 03 Current and Electric Circuits Ch - 04 Ohm's Law Ch - 05 Electric Power Ch - 06 Series & Parallel Circuits Ch - 07 Circuit Theorems Ch - 08 Electric Fields and Capacitance Ch - 09 Magnetism and Inductance Ch - 10 Transient Response Capacitors & Inductors Course 03: PAT Level 4 Module 01: Introduction to PAT Module 02: Relevant Statutory Provisions for PAT Module 03: Risk Assessment Module 04: Reducing and Controlling Risks Module 05: Electrical Units and Appliance Classification Module 06: Initial Visual Examination Module 07: Instruments for Testing and Equipment Inspection Module 08: Electrical Installation Testing Module 09: Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping Course 04: Electric Power Metering for Single and Three Phase Systems Module 01: Basic Metering Introduction Module 02: Power & Energy Module 03: AC Power Module 04: Instrumentation Module 05: Single Phase Metering Module 06: Instrument Transformers Module 07: Three Phase Metering Module 08: Cross Wattmeter Verification Course 05: Energy Saving in Electric Motors Module 01: Introduction Module 02: Classification Module 03: Terminologies Module 04: Losses Module 05: Energy saving in motors part I Module 06: Energy saving in motors part II Module 07: Energy saving in motors Part III Module 08: Energy saving in motors part IV Module 09: Energy saving in motors part V Module 10: Energy Efficient Motor Course 06: Electrical and Fire Safety Training - Level 2 Module 01: Introduction and Basics Module 02: Introduction to Fire Safety Module 03: Voltage and Resistance Module 04: Capacitance and Capacitors Module 05: Safety Precautions Module 06: Fire Safety Legislation Module 07: Measures of Fire Safety Module 08: Fire Emergency: Evacuation Procedures Course 07: Digital Electric Circuits & Intelligent Electrical Devices Module 01: Introduction Module 02: Numbering Systems Module 03: Binary Arithmetic Module 04: Logic Gates Module 05: Flip-Flops Module 06: Counters & Shift Registers Module 07: Adders Course 08: Fall Prevention During Working at Height Fall Prevention During Working at Height Module 01: Introduction, Regulations and Duties Module 02: Risk Assessment and Prevention Module 03: Work at Height Equipment Course 09: Manual Handling Level 2 Introduction, Legislation and Guidance Manual Handling Hazards and Injuries Manual Handling Risk Assessments Controlling and Reducing the Risks Safe Lifting Techniques Course 10: Emergency First Aid and Incident Management at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HVAC, Electrical and Fire Safety bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our HVAC, Electrical and Fire Safety is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

HVAC, Electrical and Fire Safety
Delivered Online On Demand
£53

Level 2, 4, 6 Housing Officer Training

By Imperial Academy

Level 6 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 2, 4, 6 Housing Officer Training
Delivered Online On Demand
£100

Level 3, 4 & 5 Facilities Administrator

By Imperial Academy

Facilities Administrator

Level 3, 4 & 5 Facilities Administrator
Delivered Online On Demand
£100

Level 3, 4 & 5 Facilities Management Diploma

By Imperial Academy

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited |150 CPD Points | Lifetime Access

Level 3, 4 & 5 Facilities Management Diploma
Delivered Online On Demand
£100

Constructive Criticism Diploma

4.3(43)

By John Academy

Description: It is no secret that one of the essential elements of a well-functioning workplace is for employees to receive regular feedback on their performance. Delivering Constructive Criticism is one of the most challenging things for anyone. The Constructive Criticism Diploma is designed to give you all the valuable knowledge and skills that will assist you with this challenging task. You will learn how criticism works and how to plan and prepare for a critique using methods that will ensure that the person on the receiving end of the criticism is driven to work towards improvement and rectify the mistakes made in the past. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Constructive Criticism Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Constructive Criticism Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Constructive Criticism Diploma Module One: Getting Started 00:05:00 Module Two: When Should Feedback Occur? 00:15:00 Module Three: Preparing and Planning 00:15:00 Module Four: Choosing a Time and Place 00:15:00 Module Five: During the Session (I) 00:15:00 Module Six: During the Session (II) 00:15:00 Module Seven: Setting Goals 00:15:00 Module Eight: Diffusing Anger or Negative Emotions 00:15:00 Module Nine: What Not to Do 00:15:00 Module Ten: After the Session (I) 00:15:00 Module Eleven: After the Session (II) 00:15:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Constructive Criticism Diploma 00:20:00 Final Exam Final Exam- Constructive Criticism Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Constructive Criticism Diploma
Delivered Online On Demand3 hours 20 minutes
£23.99

Fire Marshal Level 3 - QLS Endorsed Course

5.0(2)

By Training Express

The Fire Marshal Level 3 course is a professional training programme designed to equip individuals with the essential knowledge and skills to effectively manage fire safety in any environment. This course provides a thorough understanding of fire risks, fire prevention techniques, and emergency response strategies. Learners will delve into fire safety legislation, hazard identification, and how to create and implement fire safety policies. The course is particularly beneficial for those in supervisory roles, providing them with the tools necessary to manage fire safety procedures in their workplace with confidence. With a focus on enhancing safety standards, this course ensures that participants are well-prepared to make informed decisions during fire-related emergencies. Delivered entirely online, it allows professionals to gain in-depth knowledge at their own pace without the need for physical presence. By completing this course, participants will be better equipped to handle fire safety responsibilities, mitigate risks, and create a safer working environment for all. This course is a crucial investment for those seeking to bolster their fire safety knowledge in a professional and engaging manner. This Fire Marshal course is a comprehensive course designed to provide a detailed understanding of the nature of the Fire Marshal-related sector and your key roles within it. Our Fire Marshal course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Fire Marshal QLS Bundle Includes the following Courses Course 01: Certificate in Fire Marshal at QLS Level 3 Course 02: Emergency First Aid at Work (EFAW) Key Features of Fire Marshal Eligibility for QLS endorsed certificate upon successful completion of the Fire Marshal course Free CPD Accredited Course Fully online, interactive Fire Marshal course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Fire Marshaltraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Fire Marshal course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Fire Marshal course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Fire Marshal course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Fire Marshal course, learners will be able to order an endorsed certificate, titled: [Certificate in Fire Marshal at QLS Level 3], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Fire Marshal basics. Requirements No prior degree or experience is required to enrol in this Fire Marshal course. Career path This Fire Marshal Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Fire Marshal Level 3 - QLS Endorsed Course
Delivered Online On Demand1 hour
£110

Security Guard, CCTV Operator and Door Supervision - CPD Certified

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Statistics show that a visible security presence can deter crime by up to 60%. Do you have what it takes to be part of this essential service? This comprehensive security bundle equips you with the skills to excel in various security roles. This course bundle equips you with the skills and knowledge to excel in four key security areas: security guarding, CCTV operation, door supervision, and close protection (optional). You'll learn essential skills like conflict management, access control, fire safety, and emergency procedures. Additionally, you'll gain a deep understanding of UK security legislation to ensure you operate within the legal framework. Our bundle contains 5 of our premium courses for one discounted price: Course 01: Security Guard Course Course 02: CCTV Operator Course Course 03: Door Supervision Course 04: Close Protection Course 05: Security Analyst Take control of your future and enroll today! This comprehensive course bundle is your gateway to a rewarding career in the ever-evolving security industry. Learning Outcomes of Security Guard, CCTV Operator Acquire essential skills for security guarding and premises protection. Learn to operate and monitor CCTV systems effectively. Develop expertise in door supervision and crowd control techniques. Understand close protection principles and personal security measures. Gain knowledge in security analysis and threat assessment. Learn legal responsibilities and emergency response procedures for security professionals. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Security Guard, CCTV Operator Get a free student ID card with Security Guard, CCTV Operator Training program (£10 postal charge will be applicable for international delivery) The Security Guard, CCTV Operator is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Security Guard, CCTV Operator course materials The Security Guard, CCTV Operator comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Security Guard Course Module 01: Definition and Importance of Security Module 02: Career Prospect of Security Guard in the UK Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Response to Immediate Crisis Module 06: The Use of Technology for Managing Security Module 07: General Patrol Tactics and Techniques Module 08: Public Relations and Traffic Control Module 09: Violence in the Workplace Module 10: Laws and Regulations Course 02: CCTV Operator Course Module 01: Operational Requirement Module 02: CCTV Operator Skills And Ability Module 03: Basics Of CCTV Module 04: Technical Guidance Module 05: Monitoring CCTV Cameras Module 06: Watch Surveillance Module 07: Data Protection Regulations Module 08: Job Requirements Of A CCTV Operator Course 03: Door Supervision Module 01: Definition And Importance Of Security Module 02: Career Prospect Of Security Guard In The UK Module 03: Security Risk Analysis And Risk Reduction Module 04: Physical And Information Security Protection Module 05: Response To Immediate Crisis Module 06: The Use Of Technology For Managing Security Module 07: General Patrol Tactics And Techniques Module 08: Public Relations And Traffic Control Module 09: Violence In The Workplace Module 10: Laws And Regulations =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Recent graduates Individuals who want to start a career as a security guard office Security Officers Security Guards Security Specialists House of Worship Security Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Security Supervisor officer Asset Protection Supervisor Security operations manager Security Service personnel Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Security Guard, CCTV Operator and Door Supervision - CPD Certified
Delivered Online On Demand16 hours
£35

Certificate in Contact Center Training

4.3(43)

By John Academy

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certificate in Contact Center Training
Delivered Online On Demand4 hours 25 minutes
£18