3819 Counselling courses

Dive into the criminal mind! Learn Forensic Psychology, understand criminal behaviour, aid investigations. Ignite your career in criminology, start now!

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Play Therapy Level 3 will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Play Therapy Level 3 will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Play Therapy Level 3 and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Play Therapy Level 3 is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Play Therapy Level 3. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Play Therapy Level 3 will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: What is Play Therapy What is Play Therapy 00:29:00 Module 02: Advantages and Outcomes of Play Therapy Advantages and Outcomes of Play Therapy 00:17:00 Module 03: Models and Approaches of Play Therapy Models and Approaches of Play Therapy 00:27:00 Module 04: The Play Settings: Therapist, Abused Child and Materials The Play Settings: Therapist, Abused Child and Materials 00:32:00 Module 05: Typical Issues in Play Therapy Typical Issues in Play Therapy 00:37:00 Module 06: Play Therapy for Sexually and Emotionally Abused Children Play Therapy for Sexually and Emotionally Abused Children 00:33:00 Module 07: Play Therapy for Children Who are Homeless Play Therapy for Children Who Are Homeless 00:20:00 Module 08: Play Interventions for Disaster Mental Health Play Interventions for Disaster Mental Health 00:22:00 Module 09: Case Studies and Recent Trends in Play Therapy Case Studies and Recent Trends in Play Therapy 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview This comprehensive course on Massage Therapist - A successful Business will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Massage Therapist - A successful Business comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Massage Therapist - A successful Business. It is available to all students, of all academic backgrounds. Requirements Our Massage Therapist - A successful Business is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 68 lectures • 03:10:00 total length •It's time to look at why we need a new mindset as massage therapists: 00:01:00 •So what do we need to do differently when treating our clients?: 00:05:00 •But what about my relaxation clients?: 00:01:00 •The 30 Day Challenge: 00:01:00 •The first steps to success!: 00:01:00 •Step 1 : Your business cards are virtually useless-until now!: 00:04:00 •Step 2 : Doing this one thing will work wonders! Just watch and see: 00:06:00 •Step 3 : Another free thing that generated our spa a ton of work: 00:02:00 •Step 5: Free images that you can use.: 00:02:00 •Step 6 : Bookmark this site, you never know when you will need them: 00:01:00 •Let's check that you have done all of the steps.: 00:04:00 •The different options to earn money in the massage industry: 00:01:00 •Maybe you want to work for somebody?: 00:03:00 •Now it's time to get serious!: 00:02:00 •The cheapest option to start working for yourself: 00:04:00 •Working from home. Yes, you can.: 00:02:00 •Sharing space or renting a room, Multi modality businesses: 00:05:00 •Corporate massage: 00:04:00 •Why stop at just one method?: 00:01:00 •Own your own business: 00:02:00 •Buying someone existing business: 00:02:00 •Make sure that you do a cost analysis: 00:03:00 •You need to ask yourself these questions to see what would fit you best: 00:03:00 •Learn all of these things to become very successful: 00:01:00 •The Key to answering the phone successfully: 00:07:00 •Greeting the new client: 00:03:00 •The intake form: 00:02:00 •The assessment: 00:05:00 •An example of the evaluation with a client: 00:04:00 •A closer look at the app and how it can help you: 00:04:00 •The next step-your findings: 00:03:00 •You will also give them aftercare advice to help them more.: 00:07:00 •Using a tennis ball to help with muscle pain and trigger points: 00:03:00 •Advice on texting-text neck.: 00:02:00 •Start recommending this 'miracle cure!': 00:02:00 •The importance of the email after the treatment: 00:03:00 •This is key to your client's education, appreciation and your income: 00:08:00 •Set yourself apart from other therapists by doing this.: 00:03:00 •What to do when they come back for their second massage therapy session: 00:03:00 •An example of how that would sound: 00:02:00 •How to schedule if the person is still in a lot of pain: 00:01:00 •You are moving better today: 00:01:00 •What to do after they have finished their 6 treatments: 00:04:00 •Let's summarize the key aspects on treating the client: 00:08:00 •What if they say no thanks? I will call you: 00:02:00 •Hone your skills: 00:01:00 •Make sure that you also do these things correctly as well: 00:01:00 •The posture app is your best marketing tool: 00:04:00 •Conducting yourself professionally outside the clinic: 00:02:00 •The Keys to a successful voicemail message: 00:04:00 •Making the next step on from the voicemail to make even more money: 00:02:00 •Here are ways to easily increase your revenue per client: 00:04:00 •Starting a website and a blog: 00:02:00 •What to wear as a massage professional: 00:03:00 •The name of your place is really important as well.: 00:03:00 •The keys to success on youtube: 00:05:00 •Mobile phone -do's and don'ts: 00:03:00 •The reason to start your client face down: 00:01:00 •This little thing can also make a big difference: 00:02:00 •Using heat to your advantage.: 00:03:00 •Be educated and lets stop saying this because it simply isn't true.: 00:01:00 •Being educated about when to use ice or heat: 00:03:00 •The business side of the business: 00:03:00 •Adding the reviews to your promotions: 00:02:00 •Don't bombard your VIP list: 00:02:00 •Congratulations!: 00:01:00 •Resources - Massage Therapist - A successful Business: 00:00:00 •Assignment - Massage Therapist - A successful Business: 00:00:00

Overview The global sports market is expected to reach $614.1 billion by 2022, indicating a burgeoning industry where athletes constantly seek an edge over competitors. Sports Psychology course emerges as a crucial tool in fostering a culture of mental robustness and agility, positioning athletes for success on and off the field.The "Sports Psychology" course is meticulously crafted to navigate learners through the intricacies of mental conditioning and its profound impact on athletic performance. Commencing with an "Introduction to Sports Psychology", the course delves into the foundations, offering a panoramic view of its significance and role in shaping champions.Furthermore, the curriculum explores diverse topics such as "Mental Toughness", "Imagery", "Arousal, Stress, and Anxiety" and "Arousal Regulation", and "Motivation in Sport", offering deep insights into the various dimensions of psychological approaches in sports. These modules aim to develop an understanding of how visualisation techniques and goal setting can mould an athlete's mindset to foster success. Embark on a journey to understand the mental facets of athletic excellence. Enrol Today! How will I get my certificate? At the end of the course there will be an online written test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Sports Psychology. It is available to all students, of all academic backgrounds. Requirements Our Sports Psychology is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 15 sections • 15 lectures • 06:44:00 total length •Introduction to Sports Psychology: 00:27:00 •Mental Toughness: 00:25:00 •Imagery: 00:34:00 •Motivation in Sport: 00:26:00 •Goal Setting in Sport: 00:34:00 •Arousal, Stress, and Anxiety: 00:33:00 •Arousal Regulation: 00:30:00 •Concentration: 00:39:00 •Exercise and Psychological Wellbeing: 00:20:00 •Athletic Injuries and Psychology: 00:32:00 •Sports Psychology for a Coach: 00:30:00 •Parents Involvement in Sports Psychology: 00:28:00 •Sports Psychology at Workplace: 00:27:00 •How to Be a Better Competitor: 00:19:00 •Assignment - Sports Psychology: 00:00:00

Overview Learn fascinating facts and theories behind the criminal mind with our Forensic Psychology Course Level 3 Certificationcourse.Forensic psychology is a subfield of psychology involving criminal investigation and criminal psychology. Professional forensic psychologists must have intense research skills and excellent knowledge of criminology and the Criminal Justice System.This Forensic Psychology Course Level 3 Certification course will teach you the forensic psychologist's role, offenders' common traits, how eyewitness testimonies work, how to conduct psychological research, and much more. It will prepare you with the fundamental skills to kickstart your career in this field. ** Completing this course does not imply that you are qualified to work as a Practitioner Psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT. ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Forensic Psychology Course Level 3 Certification. It is available to all students, of all academic backgrounds. Requirements Our Forensic Psychology Course Level 3 Certification is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 25 lectures • 02:57:00 total length •Interventions to reduce risk of re-offending: 00:07:00 •History of development of Forensic Psychology: 00:06:00 •Research Design and Methodology: 00:12:00 •Critical evaluation of psychological research: 00:09:00 •What is Criminology: 00:10:00 •Understanding Crime: 00:10:00 •Classification and Measurement of Crimes: 00:10:00 •Characteristics of Offenders (Criminals): 00:05:00 •Introduction to theories of offending: 00:06:00 •Theories of sexual offending: 00:08:00 •Theories of violent offending: 00:08:00 •Theories of fire-setting behaviour: 00:08:00 •Personal characteristics of offenders: 00:06:00 •Personality disordered offenders: 00:06:00 •Psychopathic offenders: 00:07:00 •Mental Illness and offending: 00:07:00 •An Introduction to Offender Profiling: 00:05:00 •Approaches to Offender Profiling: 00:05:00 •The Effectiveness of Offender Profiling: 00:06:00 •Eye-witness testimony: 00:09:00 •Expert witness testimony: 00:04:00 •Attitudes towards victims: 00:06:00 •'What works' literature in reducing re-offending: 00:06:00 •Incident management (Crisis Negotiation): 00:08:00 •Introduction: About the Course and the Tutor: 00:03:00

Overview This comprehensive course on Feline Behaviour & Psychology will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Feline Behaviour & Psychology comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Feline Behaviour & Psychology. It is available to all students, of all academic backgrounds. Requirements Our Feline Behaviour & Psychology is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 34 sections • 34 lectures • 06:58:00 total length •Domestication of Cats: 00:10:00 •Communication & Stress According to Origin: 00:08:00 •Sleeping & Toileting According to Origin: 00:07:00 •Hunting & Drinking Water According to Origin: 00:06:00 •Reproduction & Disease According to Origin: 00:06:00 •Another Type of Cats - Feral Cats: 00:09:00 •Understanding Feline Body Language: 00:17:00 •Understanding Common Behaviour: 00:20:00 •Understanding Cat Communication: 00:20:00 •Types of Feline Need: 00:11:00 •Do Cats Feel Love and Other Human Emotions: 00:13:00 •How Smart Are Cats: 00:09:00 •Why Do Cats Hiss: 00:03:00 •Why Do Cats Purr: 00:07:00 •Why Do Cats Rub Against Things: 00:07:00 •Why Do Cats Scratch Things: 00:06:00 •Why Do Cats Play with Their Prey: 00:05:00 •Why Do Some Cats Become Anxious or Phobic: 00:10:00 •Why Do Cats Roll on Their Backs to Greet People: 00:03:00 •Why Do Cats 'Sulk': 00:04:00 •Why Do Cats Knead or Paddle with Their Paws: 00:03:00 •Why Does a Male Cat Bite a Female's Neck While Mating: 00:03:00 •Why Do Mother Cats Move Kittens: 00:06:00 •Why Do Some Cats Howl, Especially at Night: 00:10:00 •Cats and the Law: 00:08:00 •Bringing Your New Cat Home: 00:19:00 •Feeding and Controlling Obesity: 00:27:00 •Managing Your Cat's Behaviour: 00:40:00 •Keeping Your Cat Safe: 00:33:00 •Neutering - Family Planning for Felines: 00:15:00 •Pregnant Cats, Birth and Care of Young Kittens: 00:35:00 •Cats Living Together: 00:17:00 •How to Prevent Cat Conflicts in Multi-cat Households: 00:10:00 •When to Let Go: 00:11:00

This comprehensive course offers a transformative journey to overcome social anxiety through Acceptance and Commitment Therapy (ACT). Delve into the understanding of social anxiety, its triggers, and the diagnosis process. Explore the four components of safety behavior and learn how to prioritize what truly matters. Discover mindfulness techniques, including Anapana and Vipassana meditation, to manage bodily sensations and anxiety. Uncover cognitive defusion strategies to disentangle from anxious thoughts and embrace self as context. Learning Outcomes: Understand the foundations of Acceptance and Commitment Therapy (ACT). Define social anxiety, its triggers, and the diagnostic process. Recognize and categorize safety behaviors associated with social anxiety. Learn mindfulness practices to cultivate presence and manage anxiety. Explore meditation techniques like Anapana and Vipassana for self-awareness. Apply cognitive defusion methods to detach from anxious thoughts. Embrace the concept of self as context to overcome social anxiety. Integrate learned strategies to create a holistic approach to managing social anxiety. Why buy this Social Anxiety Therapy?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Social Anxiety Therapy you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Social Anxiety Therapy course is ideal for Individuals struggling with social anxiety seeking effective therapeutic tools. Mental health professionals interested in expanding their therapeutic techniques. Anyone intrigued by mindfulness-based approaches to managing anxiety. Individuals motivated to cultivate self-awareness and personal growth. Prerequisites This Social Anxiety Therapy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Licensed Therapist - Average Earnings: £30,000 - £50,000 per year. Clinical Psychologist - Average Earnings: £40,000 - £70,000 per year. Counsellor - Average Earnings: £25,000 - £40,000 per year. Psychotherapist - Average Earnings: £35,000 - £60,000 per year. Course Curriculum Section 01 Introduction 00:03:00 What is ACT 00:06:00 Defining Social Anxiety 00:03:00 Diagnosis of Social Anxiety 00:04:00 Situations That Trigger Social Anxiety 00:01:00 Section 02 Four Component of Safety Behavior 00:02:00 Types of Safety Behaviors 00:05:00 Knowing What Really Matters 00:10:00 Section 03 Mindfulness 00:03:00 Anapana Meditation 00:05:00 Acceptance of Bodily Sensations 00:04:00 Vipassana Meditation 00:08:00 Being with Anxiety 00:03:00 Section 04 Introduction 00:01:00 Types of Anxiety Thought 00:07:00 The Thought That 00:02:00 Labelling Effect 00:01:00 Ditching the Meaning 00:02:00 Waterfall Metaphor 00:01:00 Bringing It All Together 00:02:00 Wrap up 00:01:00 Section 05 Bonus Cognitive Defusion 00:11:00 Self as Context 00:14:00 Resources Resources - Social Anxiety Therapy 00:00:00 Assignment Assignment - Social Anxiety Therapy 00:00:00

Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course Are you prepared to realise your full potential and truly impact people's lives? Our Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course is designed specifically for people who are interested in mental health therapies, and understanding the psychology of human behaviour. Our Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course is for introducing CBT, advanced topics and integration. The Cognitive Behavioural Therapy: Cognitive Behavioural Therapy course explains how to do cognitive and behavioural processes. Moreover, the Cognitive Behavioural Therapy: Cognitive Behavioural Therapy course also teaches assessment and formulation. In the other module of the Cognitive Behavioural Therapy: Cognitive Behavioural Therapy course, you can find CBT for anxiety disorders, mood disorders and specific populations. Take the Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course to get a credential that has the power to change your career. Special Offers of this Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course This Cognitive Behavioural Therapy Course includes a FREE PDF Certificate. Lifetime access to this Cognitive Behavioural Therapy Course Instant access to this Cognitive Behavioural Therapy Course Get FREE Tutor Support to this Cognitive Behavioural Therapy Course Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course The purpose of our course on Cognitive Behavioural Therapy is to introduce advanced concepts, integration, and CBT. How to do cognitive and behavioral processes is explained in the Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course. Moreover, the Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course also teaches assessment and formulation. You may discover cognitive behavioral therapy (CBT) for anxiety disorders, mood disorders, and certain groups in the other module of the Cognitive Behavioural Therapy course. Who is this course for? Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course This Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course is for aspiring individuals looking to pursue a career in child care, psychology, or mental health services. Requirements Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course To enrol in this Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course, students need: To join in our Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course, you must have a strong command of the English language. To complete our Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course. Career path Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course This course on Cognitive Behavioural Therapy: Cognitive Behavioural Therapy Course will open up a wide range of job options for you.

Overview This comprehensive course on Sales Negotiation Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Sales Negotiation Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Sales Negotiation Training. It is available to all students, of all academic backgrounds. Requirements Our Sales Negotiation Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 53 lectures • 02:11:00 total length •The Mind Of A Consultant: 00:03:00 •Mastering Sales Is Mastering Life Skills: 00:03:00 •The Continuous Journey: 00:02:00 •Universal Laws Of Success: 00:01:00 •The Three Pillars Of Success: 00:01:00 •Personal Honesty: 00:01:00 •Diligence: 00:02:00 •Deferred Gratification: 00:04:00 •Suppression Of Principle: 00:03:00 •Emotional Intelligence: 00:02:00 •Core Principles Of Emotional Intelligence: 00:04:00 •The Problem Is Internal: 00:02:00 •The Two Motivational Forces: 00:05:00 •Product Confidence: 00:03:00 •The Negotiation Station: 00:02:00 •Core Principles Of Negotiation: 00:01:00 •Focusing On Them: 00:02:00 •Everyone Has To Win: 00:04:00 •Matching Values: 00:03:00 •The Path Of Least Resistance: 00:02:00 •Shifting The Weight: 00:06:00 •The Persuasion Secret: 00:01:00 •How To Persuade Someone: 00:01:00 •The Electric Car: 00:02:00 •The Fashionable Trainers: 00:02:00 •Competency Levels: 00:03:00 •Assessing Competency Levels: 00:04:00 •Features Benefits And Values: 00:02:00 •The Christmas Tree Negotiation: 00:04:00 •B2B Value Propositions: 00:03:00 •Deepening The Value: 00:02:00 •Over Decorating The Tree: 00:03:00 •The Big 12: 00:01:00 •Authority: 00:04:00 •Social Proof: 00:03:00 •Group Identity: 00:02:00 •Deflecting Fault: 00:02:00 •Ask For Advice: 00:02:00 •Compliment Their Negotiations: 00:02:00 •Reciprocity: 00:02:00 •Scarcity: 00:02:00 •Off Set Values: 00:02:00 •Stepped Commitments: 00:02:00 •Fear And Hope: 00:02:00 •Ranked Priorities: 00:07:00 •Negotiating A Price: 00:01:00 •The Market Price: 00:02:00 •The Anchor Price: 00:02:00 •The Walk Away Price: 00:02:00 •The First Offer: 00:03:00 •The Counter Offer: 00:04:00 •Activities To Complete Negotiation Skills: 00:01:00 •Order Your Certificate: 00:00:00

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum