3723 Counselling courses delivered Online

Discover Rational Emotive Behavior Therapy (REBT) in this comprehensive training course. Dive into modules covering the introduction, origins, and fundamental concepts of REBT. Learn how your mind works, explore belief systems, and gain insights into the practical application of REBT through demos. Develop a deeper understanding of REBT's principles and concepts, empowering yourself to effectively manage emotions and challenges. Learning Outcomes: Gain an introduction to the principles of Rational Emotive Behavior Therapy (REBT). Explore the origins and historical context of REBT. Understand the basic concepts and techniques of REBT. Witness practical demonstrations of REBT in action. Learn how your mind functions and processes emotions. Analyze the fallacies of belief systems and their impact. Deepen your understanding of REBT's core concepts. Conclude with final insights and thoughts on REBT. Why buy this REBT Training?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the REBT Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This REBT Training course is ideal for Individuals seeking practical strategies for emotional management. Mental health professionals looking to expand their therapeutic toolkit. Anyone interested in understanding the principles of REBT. Students of psychology and counseling exploring therapeutic techniques. Prerequisites This REBT Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Therapist/Counselor - Average Salary: £30,000 - £45,000 per year. Mental Health Coach - Average Earnings: Varies based on clients and expertise. Psychologist - Average Salary: £35,000 - £50,000 per year. Self-Improvement Blogger/Influencer - Earnings vary based on audience reach. Wellness Workshop Facilitator - Earnings vary based on workshops and attendees. Course Curriculum REBT Training Module 01: Introduction to REBT 00:07:00 Module 02: Origins of REBT 00:02:00 Module 03: Basic Concepts of REBT 00:02:00 Module 04: REBT Demo 00:10:00 Module 05: REBT Demo 2 00:12:00 Module 06: Understanding How Your Mind Works 00:17:00 Module 07: Why Belief Systems Are BS 00:13:00 Module 08: More REBT Concepts 00:10:00 Module 09: REBT- Final Thoughts 00:09:00 Assignment Assignment - REBT Training 00:00:00

Embark on a transformative journey into the world of cryotherapy with our intricately designed 'Cryotherapy Training Course'. Navigate through the chill and thrill of this innovative wellness and therapeutic strategy, unfolding the myriad secrets of its functionality and applications. Module 01 sets a foundational understanding, introducing you to the invigorating world of cryotherapy, blending scientific know-how with pivotal therapeutic applications. Navigate safely through Module 02, where we dive deep into the specifics of cryotherapy equipment and ensure your adeptness in maintaining an unbreachable safety environment. Techniques and applications, vital components of Module 03, will transform your theoretical knowledge into applicable skills, preparing you to traverse through various cryotherapy strategies with finesse and precision. Uncover the critical aspects of client assessment and consultation in Module 04, ensuring you master the art of tailoring each session to individual client needs. Learning Outcomes Develop a foundational understanding of cryotherapy principles and applications. Gain proficiency in utilising and maintaining cryotherapy equipment safely. Acquire the ability to effectively assess clients and devise customised cryotherapy sessions. Establish and manage cryotherapy business operations efficiently. Stay abreast with cryotherapy advancements and apply updated safety and emergency protocols. Why buy this Cryotherapy Training Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Cryotherapy Training Course for? Wellness enthusiasts eager to delve into innovative therapeutic modalities. Individuals aspiring to establish their own cryotherapy business. Healthcare professionals looking to broaden their therapeutic offerings. Therapists seeking to integrate cryotherapy into their practice. Researchers desiring an applied understanding of cryotherapy techniques. Career path Cryotherapy Technician: £20,000 - £25,000 Wellness Therapist specialising in Cryotherapy: £23,000 - £30,000 Cryotherapy Business Owner: Variable, depending on business success Cryotherapy Researcher: £30,000 - £45,000 Spa Manager with Cryotherapy expertise: £28,000 - £35,000 Safety and Compliance Officer in Cryotherapy: £25,000 - £33,000 Prerequisites This Cryotherapy Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Cryotherapy Introduction to Cryotherapy 00:16:00 Module 02: Cryotherapy Equipment and Safety Cryotherapy Equipment and Safety 00:18:00 Module 03: Cryotherapy Techniques and Applications Cryotherapy Techniques and Applications 00:17:00 Module 04: Client Assessment and Consultation Client Assessment and Consultation 00:23:00 Module 05: Cryotherapy Business Operations Cryotherapy Business Operations 00:20:00 Module 06: Cryotherapy Research and Advancements Cryotherapy Research and Advancements 00:18:00 Module 07: Cryotherapy Safety and Emergency Preparedness Cryotherapy Safety and Emergency Preparedness 00:17:00

Introducing our 'Mental Health and Psychiatry Training', a course designed with utmost care to unravel the mysteries of the mind and the intricacies of mental wellness. In a world where mental health is rapidly gaining precedence, this comprehensive curriculum has covered all the foundational aspects of mental health and the sophisticated nuances of psychiatric disorders across varied age groups. From exploring the underlying reasons for psychiatric disorders to the legislative frameworks surrounding mental health, this course is your ticket to profoundly impacting mental well-being. Chart a journey that begins with a fundamental grasp on mental health, leading you through the corridors of diverse psychiatric disorders, ranging from the all-too-common stress and anxiety disorders to the enigmatic schizophrenia. As the course progresses, learners will be equipped with the know-how to provide pivotal mental health support, comprehending today's myriad treatment methods. In addition, the comprehensive insights on the legislative context of mental health ensure a well-rounded understanding, positioning you perfectly to champion the cause of mental health. In today's fast-paced world, the importance of mental health can't be overstated. Whether you are a novice intrigued by the workings of the human mind or someone looking to specialise further in this discipline, this training holds the keys to your aspirations. Learning Outcomes: Gain an introduction to mental health and the importance of understanding psychiatric disorders. Explore the concepts of psychiatry training and its role in diagnosing and treating mental health issues. Understand the reasons and outcomes of psychiatric disorders, enhancing awareness and knowledge. Learn about psychiatric disorders prevalent in different age groups, from children to adults. Identify common psychiatric disorders, their symptoms, and impact on individuals' lives. Study stress and anxiety disorders and methods for managing and treating them effectively. Explore personality disorders and their effects on individuals' behavior and relationships. Understand schizophrenia, its symptoms, and available treatment approaches. Why buy this Mental Health and Psychiatry Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Mental Health and Psychiatry Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Healthcare professionals seeking to enhance their understanding of mental health and psychiatry. Individuals considering a career in mental health support or counseling. Caregivers and family members of individuals with psychiatric disorders. Anyone interested in gaining knowledge about mental health and psychiatric conditions. Prerequisites This Mental Health and Psychiatry Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Mental Health Nurse: Average Salary - £25,000 to £35,000 annually Clinical Psychologist: Average Salary - £34,000 to £48,000 annually Mental Health Support Worker: Average Salary - £18,000 to £24,000 annually Child and Adolescent Psychiatrist: Average Salary - £76,000 to £103,000 annually Psychotherapist: Average Salary - £30,000 to £45,000 annually Mental Health Legislation Advisor: Average Salary - £40,000 to £58,000 annually Course Curriculum Module 1: Introduction to Mental Health Introduction to Mental Health 00:23:00 Module 2: Mental Health and Disorder Mental Health and Disorder 00:18:00 Module 3: Psychiatry Training Psychiatry Training 00:24:00 Module 4: Reasons and Outcomes of Psychiatric Disorder Reasons and Outcomes of Psychiatric Disorder 00:29:00 Module 5: Psychiatric Disorder in Children, Adolescents and Adults Psychiatric Disorder in Children, Adolescents and Adults 00:22:00 Module 6: Common Psychiatric Disorders Common Psychiatric Disorders 00:28:00 Module 7: Stress and Anxiety Disorder Stress and Anxiety Disorder 00:22:00 Module 8: Personality Disorder Personality Disorder 00:28:00 Module 9: Schizophrenia Schizophrenia 00:23:00 Module 10: Treatment Methods Treatment Methods 00:32:00 Module 11: Providing Mental Health Support Providing Mental Health Support 00:18:00 Module 12: Legislations about Mental Health Legislations about Mental Health 00:25:00 Assignment Assignment - Mental Health and Psychiatry Training 00:00:00

The 'Urine Catheterisation Training' course provides comprehensive guidance on urinary catheterisation procedures, covering the urinary system, patient care, and protocols for both female and male catheterisation. Participants will develop the knowledge and skills required to perform safe and effective catheterisation, ensuring patient comfort and well-being. Learning Outcomes: Understand the importance of urinary catheterisation in medical care. Gain knowledge of the urinary system's anatomy and function. Provide patients with comprehensive guidance and preparation for catheterisation. Equip nursing and care staff with essential protocols for catheterisation procedures. Learn the correct protocol and techniques for female catheterisation. Master the protocol and techniques for male catheterisation. Acquire proficiency in handling catheters and catheter bags to ensure hygiene and patient comfort. Demonstrate the ability to address common issues and complications related to catheterisation. Why buy this Urine Catheterisation Training Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Urine Catheterisation Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Urine Catheterisation Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Registered nurses and nursing students seeking to enhance their clinical skills. Healthcare assistants and support staff involved in patient care. Medical professionals working in hospitals, clinics, and care facilities. Individuals pursuing a career in healthcare and patient support. Prerequisites This Urine Catheterisation Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Registered Nurse - Median salary of £25,000 - £40,000 per year. Healthcare Assistant - Median salary of £15,000 - £25,000 per year. Clinical Nurse Specialist - Median salary of £30,000 - £45,000 per year. Nursing Unit Manager - Median salary of £35,000 - £50,000 per year. Nurse Educator - Median salary of £30,000 - £45,000 per year. Course Curriculum Module 01: Introduction to Urinary Catheterisation Introduction to Urinary Catheterisation 00:18:00 Module 02: The Urinary System The Urinary System 00:13:00 Module 03: Patients' Guide for Catheterisation Patients' Guide for Catheterisation 00:31:00 Module 04: Guidance for Nursing and Care Staff Guidance for Nursing and Care Staff 00:26:00 Module 05: Protocol for Female Catheterisation Protocol for Female Catheterisation 00:06:00 Module 06: Protocol for Male Catheterisation Protocol for Male Catheterisation 00:07:00 Module 07: Protocol for Handling Catheter & Catheter Bags Protocol for Handling Catheter & Catheter Bags 00:10:00 Assignment Assignment - Urine Catheterisation Training Course 00:00:00

Are you looking to enhance your Assertiveness Skills? If yes, then you have come to the right place. Our comprehensive course on Assertiveness Skills will assist you in producing the best possible outcome by mastering the Assertiveness Skills. The Assertiveness Skills course is for those who want to be successful. In the Assertiveness Skills course, you will learn the essential knowledge needed to become well versed in Assertiveness Skills. Our Assertiveness Skills course starts with the basics of Assertiveness Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Assertiveness Skills course is intuitive and easy to understand. Why would you choose the Assertiveness Skills course from Compliance Central: Lifetime access to Assertiveness Skills course materials Full tutor support is available from Monday to Friday with the Assertiveness Skills course Learn Assertiveness Skills at your own pace from the comfort of your home Gain a complete understanding of Assertiveness Skills course Accessible, informative Assertiveness Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Assertiveness Skills Study Assertiveness Skills in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Assertiveness Skills Course Assertiveness Skills Curriculum Breakdown of the Assertiveness Skills Course Unit 01: Overview of Assertiveness and Assertive Communication Unit 02: Introduction to Assertiveness and Assertive Communication Skills Unit 03: What assertiveness Is and Is Not Unit 04: Understanding Your Assertiveness and Communication Style Unit 05: How to Communicate Assertively Unit 06: Powerful Assertiveness Techniques Unit 07: Replacing Unhelpful Beliefs with Powerful Assertiveness Ones Unit 08: Challenging Your Assertiveness Unit 09: Assertiveness and You CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assertiveness Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Assertiveness Skills. It is also great for professionals who are already working in Assertiveness Skills and want to get promoted at work. Requirements To enrol in this Assertiveness Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path The Assertiveness Skills course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Assertiveness Skills. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mindful Living with Acceptance and Commitment Therapy (ACT) 26:02 1: Module 1: Understanding Acceptance and Commitment Therapy (ACT) 03:17 2: Module 2: The Six Core Processes of ACT 04:03 3: Module 3: Dilemma of Human Suffering 04:43 4: Module 4: Developing Psychological Flexibility 03:37 5: Module 5: ACT for Managing Mental Health 04:19 6: Module 6: ACT-Based Exercises for Daily Practice 05:03 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mindful Living with Acceptance and Commitment Therapy (ACT) 26:02 1: Module 1: Understanding Acceptance and Commitment Therapy (ACT) 03:17 2: Module 2: The Six Core Processes of ACT 04:03 3: Module 3: Dilemma of Human Suffering 04:43 4: Module 4: Developing Psychological Flexibility 03:37 5: Module 5: ACT for Managing Mental Health 04:19 6: Module 6: ACT-Based Exercises for Daily Practice 05:03 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Stress Management Awareness Program Course is essential in today's world where stress has become pervasive. Learning effective stress management techniques is crucial not only for maintaining mental and physical well-being but also for enhancing productivity in both personal and professional spheres. By mastering stress management, you gain invaluable skills that can significantly impact your daily life and career prospects. Employers in the UK increasingly value candidates who possess these skills, as evidenced by the growing demand for stress management training in job listings. Individuals trained in stress management can expect competitive salaries, reflecting the high demand for such expertise. This Stress Management Awareness Program course equips you with a comprehensive understanding of stress fundamentals, causes, coping mechanisms, and therapeutic approaches, preparing you to lead a balanced, stress-free life while also improving your employability in various sectors where stress management is paramount. In an environment where stress-related issues are on the rise, acquiring these skills ensures you stay ahead in a challenging job market, with opportunities for career growth and advancement. Key Features: CPD Certified Stress Management Course Free Certificate from Reed CIQ Approved Stress Management Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Stress Fundamentals: An Overview Module 02: Stress Causes in Work and Daily Life Module 03: Reactions and Coping Mechanisms for Stress Module 04: Cognitive Behavioural Therapy (CBT) Approaches Module 05: Strategies in Physical Therapy for Stress Management Module 06: Emotional Therapy Techniques for Stress Relief Module 07: Practical Recommendations for a Stress-Free Lifestyle Learning Outcomes: Identify stress fundamentals, grasping the overall impact on personal well-being. Analyze causes of stress in both work and daily life contexts. Implement effective reactions and coping mechanisms to manage stress proactively. Apply Cognitive Behavioural Therapy (CBT) approaches for stress reduction strategies. Utilize physical therapy strategies to effectively manage and alleviate stress. Apply emotional therapy techniques for comprehensive stress relief and well-being. CPD 10 CPD hours / points Accredited by CPD Quality Standards Stress Management Awareness Program 1:41:54 1: Module 01: Stress Fundamentals: An Overview Preview 11:08 2: Module 02: Stress Causes in Work and Daily Life 16:00 3: Module 03: Reactions and Coping Mechanisms for Stress 14:22 4: Module 04: Cognitive Behavioural Therapy (CBT) Approaches 13:09 5: Module 05: Strategies in Physical Therapy for Stress Management 14:29 6: Module 06: Emotional Therapy Techniques for Stress Relief 14:56 7: Module 07: Practical Recommendations for a Stress-Free Lifestyle 16:50 8: CPD Certificate - Free 01:00 Who is this course for? This Stress Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Stress Management. Moreover, this course is ideal for: Individuals seeking practical strategies for managing stress in daily life. Employees striving to enhance stress management skills in the workplace. Students navigating academic pressures and looking for effective coping mechanisms. Health and wellness enthusiasts committed to maintaining a balanced, stress-free lifestyle. Anyone interested in understanding and proactively managing stress for personal growth. Requirements There are no requirements needed to enrol into this Stress Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Stress Management course. Career path After finishing this Stress Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Stress Management are: Mental Health Nurse - £24K to 40K/year. Occupational Therapist - £25K to 35K/year. Wellness Coach - £20K to 50K/year. Physiotherapist - £25K to 35K/year. Counsellor - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.