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Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Whether you're speaking in a team meeting or presenting in front of an audience, delivering a great speech is a huge achievement. Your presentation can strongly affect the way that people think about you. That's why public speaking causes so much anxiety and concern. The Perfect Presenting: Top Tips for Public Speaking with Alan Stevens course will be providing you with public speaking tips that help to overcome your anxiety, disperse myths, and better your performance. You'll introduce with a few scientifically-proven characteristics of compelling public speakers that you should follow to become an influential and inspiring leader. Besides, you'll learn multiple ways to hinder fear and learn to deliver a memorable speech. Also, learn how to draft the structure for your speech, and present winning speeches. What Will I Learn? Being confident to deliver any type of speech Being able to create and deliver a great speech at short notice Knowing how to create and deliver your core message Knowing how to handle any type of question Knowing how to cope with any problems Requirements: No prerequisites Introduction Introduction to the Course and Instructor FREE 00:03:00 So You've Been Asked to Make a Speech or Presentation: Key Questions 00:01:00 Designing Your Speech Assessing Your Audience 00:01:00 Objectives 00:01:00 What Do They Want to Hear? 00:02:00 Deciding Your Outcomes 00:02:00 Starting Your Speech 00:02:00 The Key Opening Statement 00:02:00 The Core Message Exercise 00:01:00 The Close 00:01:00 Closing Professionally 00:03:00 Keeping Them Interested 00:03:00 Using Notes 00:03:00 Rehearsing 00:02:00 Preparation Preparing to Speak 00:02:00 Controlling Your Nerves 00:02:00 The Day Before 00:02:00 On The Day 00:02:00 Failsafe Measures 00:02:00 Handling Questions 00:05:00 Presentation Aids Presentation Aids 00:03:00 Handouts: What Will They Add? 00:02:00 How Much Information? 00:01:00 Using Graphics 00:01:00 How to Present like a Professional Speaking like a Professional 00:02:00 Perfect Performing 00:01:00 Keeping to the Point 00:02:00 WIIFM? 00:01:00 Conclusions Summary 00:01:00 Next steps / Resources 00:01:00 Course Certification

🌟 Unlock Your Potential in Negotiations! 🌟   Are you ready to transform your negotiation game and achieve remarkable success in every deal? Introducing our groundbreaking online course:   🔑 Mastering Negotiation Strategies: Essential Tools and Techniques 🔑 Empower yourself with the indispensable skills and insights necessary to navigate any negotiation scenario with confidence and finesse. Whether you're a seasoned professional or just starting your journey, this course is tailored to elevate your negotiation prowess to new heights.   🚀 What You'll Gain from This Course: ✅ Comprehensive understanding of negotiation fundamentals ✅ Advanced strategies for complex deal-making ✅ Proven techniques to handle challenging situations ✅ Confidence to secure favorable outcomes ✅ Practical exercises and real-world case studies ✅ Personalized tips for different negotiation styles ✅ Insider secrets from industry experts   💡 Course Highlights: 🌐 Accessible anytime, anywhere - Learn at your own pace 📚 Engaging modules with interactive content 👥 Community support and networking opportunities 🎓 Expert-led sessions and in-depth tutorials 📈 Immediate application of learned strategies in your professional and personal life   🌟 Join thousands of successful negotiators who have transformed their approach and achieved unparalleled results. Take charge of your negotiations and set yourself apart in any situation! Enroll now and gain the skills to negotiate effectively in every aspect of your life. Don't miss this opportunity to become a master negotiator! Course Curriculum INTRODUCTION Killer Negotiating Tools - Introduction 00:00 10 KILLER NEGOTIATING TOOLS Tool 01 - Always Let the Other Person Go First 00:00 Tool 02 - Both Parties Must Feel Some Pain 00:00 Tool 03 - Put It In the Parking Lot 00:00 Tool 04 - Leave Your Ego At the Door 00:00 Tool 05 - Don't Negotiate With Yourself 00:00 Tool 06 - Know Your Deal Killers 00:00 Tool 07 - Put the Deal On Your Paper 00:00 Tool 08 - Escalate to God 00:00 Tool 09 - Be Careful of Deal Fatigue 00:00 Tool 10 - Know Thy Opponent 00:00

Overview   With the ever-increasing demand for Criminology and Psychology in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Criminology and Psychology may be.   Learning about Criminology and Psychology or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Criminology and Psychology. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Criminology and Psychology is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Introduction to Criminology and Psychology course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Introduction to Criminology and Psychology course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Introduction to Criminology and Psychology course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Criminology and Psychology, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Criminology and Psychology, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Criminology and Psychology, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Introduction to Criminology and Psychology course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 01- Introduction to Criminology Introduction to Criminology 00:00 Module 02- Explanations for Criminal Behaviour Explanations for Criminal Behaviour 00:00 Module 03- Criminology and Personality theories Criminology and Personality theories 00:00 Module 04- Detection of Crime Detection of Crime 00:00 Module 05- Mental health and crime Mental health and crime 00:00 Module 06- Root Causes of Crime Root Causes of Crime 00:00 Module 07- Characteristics of offenders and victims Characteristics of offenders and victims 00:00 Module 08- Criminal Justice Criminal Justice 00:00

🌈 Unlock the Power of Color with Our French Chromotherapy Certification Course! 🌟   Module 1: Application of Color Therapy 🎨 Dive into the captivating world of color therapy with our comprehensive Module 1. This foundational segment will equip you with the knowledge and skills needed to harness the therapeutic potential of colors. Whether you're a wellness enthusiast or a professional looking to enhance your practice, this module is designed to cater to all levels of expertise. What's Inside: ✨ Understanding the Psychology of Colors: Explore the profound impact that different colors have on human emotions, moods, and overall well-being. ✨ Practical Applications: Learn how to integrate color therapy into various aspects of life, from personal wellness routines to professional practices. ✨ Color Selection Techniques: Master the art of choosing the right colors for specific situations, promoting balance and harmony in your surroundings. ✨ Case Studies and Real-Life Applications: Gain insights into real-world scenarios where color therapy has made a significant difference. Module 2: Fundamentals of Color Therapy 📘 Building on the knowledge acquired in Module 1, Module 2 delves deeper into the fundamentals of color therapy, providing a solid foundation for your journey towards becoming a certified Chromotherapist.   What's Covered: ✨ Color Wheel Mastery: Explore the intricacies of the color wheel and understand how different hues interact to create therapeutic effects. ✨ Energetic Properties of Colors: Uncover the energetic qualities associated with each color and their impact on the body's energy centers. ✨ Chromotherapy Techniques: Acquire hands-on experience with various color therapy techniques, including visualizations, meditations, and practical applications. ✨ Creating Customized Color Plans: Learn how to tailor color therapy interventions based on individual needs, considering factors such as personality, health conditions, and environments.   Why Choose Our French Chromotherapy Certification Course? 🌟 Internationally Recognized Certification: Earn a certification that is globally acknowledged, opening doors to new opportunities in the wellness and therapeutic fields. 🌟 Expert Guidance: Benefit from the expertise of seasoned professionals who will guide you through every module, ensuring a rich and immersive learning experience. 🌟 Flexible Learning: Access course materials at your own pace, allowing you to balance your studies with other commitments. 🌟 Interactive Community: Join a vibrant community of like-minded individuals, fostering collaboration and support throughout your learning journey.   Don't miss the chance to embark on a transformative journey with our French Chromotherapy Certification Course. Enroll today and become a certified Chromotherapist, bringing the healing power of colors to yourself and those around you! 🚀   Course Curriculum Application of Color Therapy Color Therapy- Programme Overview 00:00 Color Therapy- Basics Of Light And Colour 00:00 Fundamentals of Color Therapy Color Therapy- Foundations Of Colour Therapy 00:00 Colour Therapy_ Methods of Application 00:00 Violet Color Therapy 00:00 INDIGO Color Therapy 00:00 BLUE Color Therapy 00:00 GREEN Color Therapy 00:00 Yellow Color Therapy 00:00 Orange Color Therapy 00:00 Red Color Therapy 00:00 Pink Color Therapy 00:00 Brown Color Therapy 00:00 Gray Color Therapy 00:00 White Color Therapy 00:00 Black Color Therapy 00:00

Overview   With the ever-increasing demand for Soft Skills in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Soft Skills may be.   Learning about Soft Skills or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Soft Skills. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Soft Skills is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by compete high in this Employability : Soft Skills course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Employability : Soft Skills course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Employability : Soft Skills course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Soft Skills, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Soft Skills, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Soft Skills, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Employability : Soft Skills course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Self-Improvement Introduction to Self-Improvement 00:00 Module 2 - How to Motivate Yourself How to Motivate Yourself 00:00 Module 3 - Grow Assertiveness Grow Assertiveness 00:00 Module 4 - Self Confidence and Self Esteem Self Confidence and Self Esteem 00:00 Module 5 - Improve Your Communication Skills Improve Your Communication Skills 00:00 Module 6 - Manage Your Time Properly Manage Your Time Properly 00:00 Module 7 - Cultivate Growth Mindset Cultivate Growth Mindset 00:00 Module 8 - All about Leadership Skills All about Leadership Skills 00:00 Module 9 - Think Critically and Solve Problem Think Critically and Solve Problem 00:00 Module 10 - Learn Teamwork and Collaboration Learn Teamwork and Collaboration 00:00 Module 11 - Negotiate Effectively Negotiate Effectively 00:00 Module 12 -Stress Management Stress Management 00:00 Module 13 - Being Competent to Decide Yourself Being Competent to Decide Yourself 00:00 Module 14 - Influencing and Persuasion Skills Influencing and Persuasion Skills 00:00 Module 15 - Adaptability and Flexibility Adaptability and Flexibility 00:00 Module 16 - Know How to Resolve Conflicts Know How to Resolve Conflicts 00:00 Module 17 - Planning and Organizing Skills Planning and Organizing Skills 00:00 Module 18 - Being Creative and Innovative Being Creative and Innovative 00:00

🌟 Motivational Interviewing Training Course Overview: Inspire Change with Empathy Are you ready to transform your communication skills and empower others to make positive life changes? Welcome to our groundbreaking 'Motivational Interviewing Training' course, a transformative journey designed to elevate your ability to motivate and inspire change in those you interact with. 🗣️ Module 1: Introduction to Motivational Interviewing Embark on your journey with a solid foundation in the principles of Motivational Interviewing (MI). Learn the core concepts, principles, and the spirit of MI, setting the stage for a communication style that fosters positive change. 🤝 Module 2: Building Rapport and Developing a Collaborative Relationship Discover the art of building strong connections and establishing collaborative relationships. Explore effective communication techniques that lay the groundwork for trust, empathy, and a partnership that fosters motivation and commitment to change. 💬 Module 3: Eliciting Change Talk Master the skill of eliciting change talk - the key driver of behavioral transformation. Explore powerful questioning techniques and active listening strategies to draw out individuals' own motivations for change, enhancing their commitment to positive actions. 🤔 Module 4: Resolving Ambivalence Navigate the complex terrain of ambivalence and help individuals overcome internal conflicts. Develop the expertise to guide them toward a clear decision to change, empowering them to break through barriers and take steps toward a healthier, more fulfilling life. 🚫 Module 5: Responding to Resistance Equip yourself with the tools to effectively address resistance. Learn how to navigate challenging conversations with empathy and finesse, turning resistance into opportunities for growth and fostering a positive and collaborative atmosphere. 🎓 Why Choose Our Motivational Interviewing Training Course? Evidence-Based Approach: Grounded in the proven principles of Motivational Interviewing. Practical Application: Hands-on exercises and real-life scenarios for skill development. Expert Facilitators: Learn from experienced trainers with a deep understanding of motivational interviewing techniques. Versatile Skills: Applicable across various professional settings - from healthcare to counseling and beyond. 🌈 Enroll Now and Transform Your Communication Skills! Unlock the potential to inspire positive change in others. Our Motivational Interviewing Training course is your gateway to becoming a skilled communicator, capable of motivating and supporting individuals on their journey towards meaningful transformation. Enroll now and amplify your impact! Course Curriculum Module 1_ Introduction to Motivational Interviewing. Introduction to Motivational Interviewing. 00:00 Module 2_ Building Rapport and Developing a Collaborative Relationship. Building Rapport and Developing a Collaborative Relationship. 00:00 Module 3_ Eliciting Change Talk. Eliciting Change Talk. 00:00 Module 4_ Resolving Ambivalence. Resolving Ambivalence. 00:00 Module 5_ Responding to Resistance. Responding to Resistance. 00:00

Overview   With the ever-increasing demand for Negotiation Skills in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Negotiation Skills may be.   Learning about Negotiation Skills or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Negotiation Skills. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Negotiation Skills is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by compete high in this Salary Negotiation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Salary Negotiation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Salary Negotiation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Negotiation Skills, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Negotiation Skills, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Negotiation Skills, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Salary Negotiation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 - Why Salary Shot Calling is Essential Why Salary Shot Calling is Essential 00:00 Module 2 - Strategies to Negotiate Your Salary and Build a Case for a Raise Strategies to Negotiate Your Salary and Build a Case for a Raise 00:00

Overview With the ever-increasing demand for Stress Management in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Stress Management may be. Learning about Stress Management or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Stress Management . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Stress Management is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Stress Management course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Stress Management course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Stress Management course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Stress Management , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Stress Management , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Stress Management , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Stress Management course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1 Cause of Stress Cause of Stress 00:00 Module 2 Stress vs Anxiety Stress vs Anxiety 00:00 Module 3 Panic Attacks Panic Attacks 00:00 Module 4 Methods of reducing Stress Methods of reducing Stress 00:00 Module 5 Proper Stress Management Proper Stress Management 00:00 Module 6 Knowing your Limits Knowing your Limits 00:00

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Module 01: Understanding Acceptance and Commitment Therapy (ACT) 00:03:00 Module 02: The Six Core Processes of ACT 00:04:00 Module 03: Dilemma of Human Suffering 00:05:00 Module 04: Developing Psychological Flexibility 00:04:00 Module 05: ACT for Managing Mental Health 00:04:00 Module 06: ACT-Based Exercises for Daily Practice 00:05:00