870 Counselling Skills courses

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Marriage and Family Therapy Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Marriage and Family Therapy Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Marriage and Family Therapy Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Marriage and Family Therapy Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Marriage and Family Therapy? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Marriage and Family Therapy there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Marriage and Family Therapy course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Marriage and Family Therapy does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Marriage and Family Therapy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Marriage and Family Therapy is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01. Introduction to Marriage and Family Therapy Introduction to Marriage and Family Therapy 00:13:00 Module 02. Types of Families Types of Families 00:14:00 Module 03. The Fundamental Concept of Family Therapy The Fundamental Concept of Family Therapy 00:11:00 Module 04. Theories in Marriage and Family Therapy Theories in Marriage and Family Therapy 00:14:00 Module 05. Common Dilemmas in Couple Therapy Common Dilemmas in Couple Therapy 00:09:00 Module 06. Family Treatment: Strategies and Techniques Family Treatment: Strategies and Techniques 00:12:00 Module 07. Family Therapy Family Therapy 00:11:00 Module 08. Marriage Therapy Marriage Therapy 00:09:00 Module 09. Mindfulness and Acceptance in Couple and Family Therapy Mindfulness and Acceptance in Couple and Family Therapy 00:12:00 Module 10. Ethics and Professional Issues in Couple and Family Therapy Ethics and Professional Issues in Couple and Family Therapy 00:10:00 Module 11. Family Therapy in the 21st Century Family Therapy in the 21st Century 00:11:00 Module 12. The Career of a Marriage and Family Therapist The Career of a Marriage and Family Therapist 00:12:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Psychology & Treatment of Addiction Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Psychology & Treatment of Addiction Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Psychology & Treatment of Addiction Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Psychology & Treatment of Addiction Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Psychology & Treatment of Addiction? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Psychology & Treatment of Addiction there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Psychology & Treatment of Addiction course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Psychology & Treatment of Addiction does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Psychology & Treatment of Addiction was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Psychology & Treatment of Addiction is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum About Introduction: About instructor & the course 00:02:00 Theories of Addiction The Moral Model 00:06:00 The Psychological Model 00:09:00 The Psychological Model 00:09:00 The Socio-Cultural Model 00:05:00 Addiction Treatments Pharmacotherapy 00:03:00 The Minnesota Model 00:04:00 Counselling and Therapy 00:07:00 Harm Reduction Model 00:05:00 Treatments in Practice 00:05:00 Addiction in Society Drug policies, Legislation and Decriminalisation 00:09:00 Community change, Outreach, Harm Reduction or Abstinence 00:06:00 Alcohol and Drug education 00:06:00 Alcohol- and drug related issues in the workplace 00:05:00 Addiction in Families Codependency, Children of alcoholic families, parenting styles, family factors 00:08:00 Relapse for families, 'letting go', dependent attitudes and dependent behaviours 00:05:00 Al-Anon 00:05:00 The Intervention Approach 00:05:00 Working with Addiction Why be a 'helper' 00:03:00 'Helper' qualities and attitudes 00:04:00 Counselling / 'helping' skills 00:04:00

Let's start a transformative journey through relationship dynamics with our 'Couples Therapy & Counselling' course. Dive into a realm where communication isn't just words but the essence of understanding. Discover how conflicts can be bridges, not barriers, and intimacy becomes a cornerstone rather than a distant dream. This course isn't just about saving relationships but empowering them to thrive. In today's world, where the din of daily life often drowns out the whispers of love, couples therapy stands as a beacon of hope. Whether you're searching for 'couples therapy near me' or pondering the age-old question 'does couples therapy work?' or 'how much is couples therapy?' this course offers real answers. Delve into modules covering everything from the intricacies of apology and forgiveness to navigating the stormy seas of affairs, equipping you with practical tools to nurture and strengthen your bond. Learning Outcomes: Master effective communication techniques crucial for fostering understanding and connection. Acquire skills in conflict resolution to transform discord into opportunities for growth. Explore the intricacies of intimacy, cultivating a deeper connection with your partner. Gain insights into pre-marital counselling, laying a solid foundation for a lifetime of love. Learn strategies for adapting to changes and moving forward together, ensuring your relationship flourishes amidst life's ebbs and flows. Why buy this Couples Therapy & Counselling Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Couples Therapy & Counselling there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this Couples Therapy & Counselling course for? Couples seeking to enrich their relationship through deeper understanding and communication. Individuals contemplating marriage, desiring to lay a strong foundation for their future together. Professionals in the field of therapy seeking to specialize in couples counselling. Anyone intrigued by the complexities of human relationships and eager to enhance their interpersonal skills. Those curious about the efficacy of couples therapy and seeking evidence-based insights to strengthen their bonds. Prerequisites This Couples Therapy & Counselling does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Couples Therapy & Counselling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Marriage Counsellor: £30,000 - £45,000 per annum Relationship Therapist: £25,000 - £40,000 per annum Counselling Psychologist: £35,000 - £50,000 per annum Family Therapist: £30,000 - £45,000 per annum Clinical Psychologist: £40,000 - £60,000 per annum Mental Health Counsellor: £25,000 - £35,000 per annum Course Curriculum Module 01: Introduction Introduction 00:20:00 Module 02: Communication Communication 00:18:00 Module 03: Conflict Resolution Conflict Resolution 00:17:00 Module 04: Intimacy Intimacy 00:20:00 Module 05: Pre-Marital Counselling Pre-Marital Counselling 00:20:00 Module 06: Healthy Fighting Healthy Fighting 00:21:00 Module 07: Affairs Affairs 00:23:00 Module 08: Apology & Forgiveness Apology & Forgiveness 00:19:00 Module 09: Adapting to Changes Adapting to Changes 00:19:00 Module 10: Moving Forward Together Moving Forward Together 00:16:00 Assignment Assignment - Couples Therapy & Counselling 00:00:00

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Amidst a society grappling with mental health challenges, the 'Suicide Intervention Skills Training: Supporting Mental Health Diploma' emerges as a beacon of hope. This comprehensive programme delves into the intricate facets of suicide, offering learners a profound understanding from its causes to prevention. Through a structured curriculum, participants will gain invaluable insights into risk assessment, strategic interventions, community resource integration, and the essential aspect of self-care. Learning Outcomes Develop a profound understanding of the factors leading to suicide and the inherent reasons for living. Master the art of risk assessment and devise robust safety plans tailored for individuals. Evaluate and implement effective suicide intervention models and strategies. Identify and utilise community resources optimally for seamless integration in support mechanisms. Understand the significance of prevention and inculcate practices promoting self-care. Why buy this Suicide Intervention Skills Training: Supporting Mental Health Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Suicide Intervention Skills Training: Supporting Mental Health Diploma for? Individuals passionate about mental health and wellness. Community leaders aiming to make a positive impact. Counsellors and therapists wishing to enhance their support techniques. Teachers and educational staff keen on creating safer environments. Healthcare professionals seeking to supplement their knowledge base. Career path Mental Health Counsellor: £30,000 - £45,000 Community Outreach Coordinator: £28,000 - £40,000 School Wellbeing Officer: £25,000 - £38,000 Wellness Educator: £27,000 - £42,000 Crisis Intervention Specialist: £29,000 - £43,000 Mental Health Advocate: £26,000 - £39,000 Prerequisites This Suicide Intervention Skills Training: Supporting Mental Health Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Suicide Intervention Introduction to Suicide Intervention 00:16:00 Module 2: Understanding Suicide Understanding Suicide 00:15:00 Module 3: Causes of Suicide and Reasons for Living Causes of Suicide and Reasons for Living 00:12:00 Module 4: Risk Assessment and Safety Planning Risk Assessment and Safety Planning 00:16:00 Module 5: Suicide Intervention Models Suicide Intervention Models 00:13:00 Module 6: Suicide Intervention Strategies Suicide Intervention Strategies 00:14:00 Module 7: Providing Support and Follow-Up Providing Support and Follow-Up 00:13:00 Module 8: Community Resources and Integration Community Resources and Integration 00:14:00 Module 9: Suicide Prevention and Self-Care Suicide Prevention and Self-Care 00:17:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Building Self-Confidence and Assertiveness will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Building Self-Confidence and Assertiveness will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Building Self-Confidence and Assertiveness and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Building Self-Confidence and Assertiveness is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Building Self-Confidence and Assertiveness. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Building Self-Confidence and Assertiveness will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Building Self-Confidence and Assertiveness What You Will Learn 00:03:00 What Is Assertiveness Part 1 00:04:00 What Is Assertiveness Part 2 00:05:00 Your Rights And Beliefs 00:07:00 Assertive Body Language 00:07:00 Assertiveness Feedback Cards 00:03:00 Express Yourself: Speak Up, Share Your Ideas & Opinions, Express W 00:16:00 Provide Helpful Feedback To Others 00:07:00 Receive Negative Feedback, React & Defend Yourself When Criticized 00:10:00 Learn To Say No 00:06:00 Deal With Conflicts, Deal With Confrontation, Challenging Situations 00:11:00 Reduce Negative Emotions & Discomfort When Talking To People 00:09:00 Certificate and Transcript Order your Certificate 00:00:00

Through the Self Esteem and Assertiveness Skills you will learn techniques to build self-esteem, think positive thoughts and ignore negative ones. This course teaches how to set goals, stick to them and enjoy the rewards. You'll learn to recognise the signs of unhelpful, unreal thoughts that undermine your confidence. As you recognise them, you'll also learn ways to replace them with thoughts and actions that support you in getting what you really want. This course will teach you to discover your own personal worth, how to use effective body language, how to express disagreement in a positive manner, how to speak with confidence, how to say 'no' without offending and much more. Who is this course for? Self Esteem and Assertiveness Skills is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Self Esteem and Assertiveness Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Self Esteem and Assertiveness Skills Course Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Final Exam Final Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Sales techniques can be crucial to getting insight and understanding your targeted customers. They support you to engage the customers in a conversation about their queries, visions and intentions. If you aspire to become a sales specialist, then this Sales Techniques course can unquestionably help you to accomplish that. This course ideal for improving your sales and helping promote your customer's buying process, raising the existing value and manage change. Learn the strategies and ways to practice and get the attention of your potential customers and communicate with them effectively with your offers. Who is the course for? Professionals, who work in the business or corporate setting, especially people who are part of the sales, marketing, and communications departments. Furthermore, it will help the top executive execute and command their subordinates to help in increasing sales. People who are interested in learning more about business communication and those people who are struggling with communication and expressing their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Sales Techniques Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Mock Exam Mock Exam- Sales Techniques 00:20:00 Final Exam Final Exam- Sales Techniques 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Embark on a transformative expedition through the intricacies of the human mind with our Cognitive Behavioural Therapy, Stress Management, Child Psychology, Autism, and Play Therapy course. This unique blend of psychological disciplines creates a rich tapestry, weaving together the threads of stress management, cognitive behavioural therapy, child psychology, autism awareness, and the therapeutic power of play. Dive into the Psychology of Stress, where you'll unravel the nuanced layers of individual experiences with stress, setting the stage for profound self-awareness. As the journey unfolds, delve into the realm of Stress Management, equipping yourself with an arsenal of strategies to navigate life's challenges. The exploration continues into the Psychology of Anxiety and Anxiety Disorders, providing insights into the intricate workings of the anxious mind. Learn effective coping mechanisms to empower yourself and others in the face of anxiety. This course is not just an educational endeavor; it's a transformative odyssey designed to enhance your understanding of the human psyche. Learning Outcomes Understand the multifaceted nature of stress and its impact on individuals. Acquire practical skills for effective stress management. Explore the psychology of anxiety and various anxiety disorders. Develop coping strategies to deal with anxiety in yourself and others. Gain insights into child psychology, autism awareness, and the therapeutic benefits of play. Why choose this Cognitive Behavioural Therapy, Stress Management, Child Psychology, Autism, Play Therapy course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Cognitive Behavioural Therapy, Stress Management, Child Psychology, Autism, Play Therapy course for? Individuals seeking a holistic understanding of mental health and well-being. Professionals in psychology, counseling, or education aiming to broaden their expertise. Parents, caregivers, and educators interested in child psychology and autism awareness. Anyone looking to enhance their stress management skills and cope with anxiety effectively. Career path Cognitive Behavioral Therapist: £30,000 - £50,000 Child Psychologist: £25,000 - £40,000 Autism Support Specialist: £28,000 - £45,000 Play Therapist: £26,000 - £42,000 Stress Management Consultant: £30,000 - £45,000 Mental Health Educator: £28,000 - £42,000 Prerequisites This Cognitive Behavioural Therapy, Stress Management, Child Psychology, Autism, Play Therapy does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cognitive Behavioural Therapy, Stress Management, Child Psychology, Autism, Play Therapy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Psychology of Stress What is 'Stress'? 00:09:00 How does 'stress' affect us? 00:09:00 Why do we experience 'stress' differently? 00:10:00 'Good stress' (Eustress) Vs 'Bad stress' (Distress) 00:09:00 'Stress' and 'Burnout' 00:09:00 Individual experiences of 'stress' Coping with stress as an individual 00:09:00 Low ability (inability) to cope with stressors 00:07:00 What do people use to cope with stress? 00:10:00 'Addictions' and Coping with 'Stress' 00:09:00 Stress Management 'Breathing' in Stress Management 00:08:00 Stress-Reducing Techniques 00:10:00 Medication Treatments (Pharmacology) - Part 1 00:06:00 Medication Treatments (Pharmacology) - Part 2 00:04:00 Nutrition and 'Stress' - Part 1 00:04:00 Nutrition and 'Stress' - Part 2 00:06:00 Psychology of 'Anxiety' What do we call 'anxiety'? 00:06:00 What is the difference between 'stress' and 'anxiety'? 00:07:00 When does 'anxiety' become an 'anxiety disorder'? 00:05:00 Anxiety Disorders Generalised Anxiety Disorder (GAD) 00:08:00 Social Anxiety Disorder (Social Phobia) 00:08:00 Panic Disorder 00:07:00 'Addictions' and Anxiety Disorders 00:10:00 Coping with Anxiety Psychotherapy for Anxiety Disorders 00:08:00 Cognitive Behavioural Therapy (CBT) for Anxiety Disorders 00:09:00 Mindfulness & Mindfulness Based Therapy (MBT) 00:11:00 Medial Treatments (Pharmacology) 00:05:00 Anxiety-Reducing Techniques 00:10:00 Final Words Good Bye and Thank You! 00:02:00