1613 Corporate Learning & Development courses delivered Online

Do you feel as though your hard efforts are giving minimum output? All of us want to be a leader, the captain or the head of any group whether it is in a company department or a group working on a project. But do you have the necessary skills to be a successful leader? This is course is perfect for you to enhance your ability in Management and Leadership. Simply starting a business and maintaining it over the course of time isn't enough anymore. Strategies needs to be involved to make your business successful. This course will show exactly how that is done. Business Management Strategy can be defined as the strategies undertaken to attain the most efficient business management for a corporation, medium-sized or small scale business. Business management strategy can be illustrated as a process of specifying a company's objectives, developing policies and plans to achieve these objectives and the allocation of resources in the direction of implementing the policies and attaining these objectives. Most importantly, business management strategy is a dynamic process which encompasses all the industries and businesses in which the company is involved in a framework akin to that of game theory. This course will also help you create a roadmap to your goal by breaking down the greater milestones into well defined tasks. This helps you manage the responsibilities of people and coordinate the team. Develop a full understanding of the managing objectives and benefits before committing significant resources. Move and inspire people to do their best work. That said, it is important that you have effective leaders in your workplace to empower and influence your people to achieve business and team goals. This course will help you implement a systematic process to manage changes to the project scope or objectives. So get started with this course right away. Course Highlights Diploma in Leadership and Strategic Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Leadership and Strategic Management into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Leadership and Strategic Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Leadership and Strategic Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Leadership and Strategic Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Leadership Basics The Leadership Gene of HR Management FREE 01:00:00 Becoming a Great Leader FREE 01:00:00 Emotional Intelligence in Leadership Management 01:00:00 Build Successful Teams & Relationships 01:00:00 Handle Hard Times & Conflicts Effectively 01:00:00 Managing People Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 00:45:00 Getting the Most from Your Team 01:00:00 Extraordinary Ways to Be a Better Leader 00:30:00 Conclusion 00:15:00 Managing Project Introduction FREE 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:00:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Business Planning and Analysis Business Planning Basics FREE 01:00:00 Market Evaluation FREE 01:00:00 Analyse Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Business Branding Introduction 00:15:00 The Purple Cow 00:30:00 Try to be an Exceptionist 00:30:00 Make Yourself Well Recognised Before Your Customers 00:15:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Business Administration What is Business Administration? FREE 01:00:00 Business and Organisations FREE 00:30:00 Management of Business 01:00:00 Business Organization Perspectives 01:00:00 Decision Making 01:00:00 Approaches to Leadership 01:00:00 Management Management 01:00:00 Definition of Management 01:00:00 Characteristics of Management 01:00:00 Management Functions/Process of Management 01:00:00 Nature of Management 01:00:00 Levels of Management 01:00:00 Characteristics of Professional Managers 00:30:00 Principles of Management 01:00:00 Business Management Introduction to Management FREE 01:00:00 How to Build Trust and Confidence FREE 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Mock Exam Mock Exam- Extended Diploma in Strategic Business Management 00:30:00 Final Exam Final Exam- Extended Diploma in Strategic Business Management 00:30:00

Course Description Get instant knowledge from this bite-sized Leadership in Teaching Part - 2 course. This course is very short and you can complete it within a very short time. In this Leadership in Teaching Part - 2 course you will get fundamental ideas of leadership in teaching, the key understanding of mentoring, main areas of activity in teacher leadership and so on. Enrol in this course today and start your instant first step towards learning about stressors and stress management in schools. Learn faster for instant implementation. Learning Outcome Familiarise with stressors and stress management in schools Understand mentoring as part of effective leadership Gain in-depth knowledge of the effects of good mentoring on quality of teaching Deepen your understanding of the main areas of activity in teacher leadership How Much Do Learning Support Assistants Earn? Senior - £29,000 (Apprx.) Average - £19,000 (Apprx.) Starting - £13,000 (Apprx.) Requirement Our Leadership in Teaching Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Leadership in Teaching Part - 2 Module 01: Stressors and Stress Management in Schools 00:16:00 Module 02: Mentoring as part of effective leadership 00:15:00 Module 03: Effects of Good Mentoring on Quality of Teaching 00:16:00 Module 04: Main Areas of Activity in Teacher leadership 00:39:00 Assignment Assignment - Leadership in Teaching Part - 2 00:00:00

Course Description Get instant knowledge from this bite-sized Leadership in Teaching Part - 3 course. This course is very short and you can complete it within a very short time. In this Leadership in Teaching Part - 3 course you will get fundamental ideas of leadership in teaching, the key understanding of SEN in children, mental health in children and so on. Enrol in this course today and start your instant first step towards learning about mental health in the workplace. Learn faster for instant implementation. Learning Outcome Familiarise with mental health in the workplace Understand mental health in children Gain in-depth knowledge of SEN in children Deepen your understanding of confidentiality and legislation How Much Do Learning Support Assistants Earn? Senior - £29,000 (Apprx.) Average - £19,000 (Apprx.) Starting - £13,000 (Apprx.) Requirement Our Leadership in Teaching Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Leadership in Teaching Part - 3 Module 01: Mental Health in the Workplace 00:10:00 Module 02: Understanding Mental Health in Children 00:19:00 Module 03: Understanding SEN in children 00:19:00 Module 04: Confidentiality and legislation 00:25:00 Assignment Assignment - Leadership in Teaching Part - 3 00:00:00

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for SQL Programming Bootcamp. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding SQL Programming Bootcamp course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch SQL Programming Bootcamp course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this SQL Programming Bootcamp online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum SQL Programming Bootcamp Unit 01: Introduction Unit 02: Setting up Course Tools Unit 03: Browsing & Filtering Data Unit 04: Filter Data with AND, OR, NOT Operators Unit 05: Math Operations Unit 06: String Concatenation Unit 07: Tidy Up Your Results: Sorting, Alias Names, Limit Records Unit 08: NULL, DISTINCT & CASE Statements Unit 09: Functions in SQL: Multiple-Row Functions Unit 10: Functions in SQL: Single-Row Functions Unit 11: Nested Queries Unit 12: Casting & Data Conversion Unit 13: Combination Relationships Unit 14: Joins in SQL Unit 15: Data Manipulation (DML) Unit 16: SQL Data Definition Language (DDL) Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This SQL Programming Bootcamp course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this SQL Programming Bootcamp course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive SQL Programming Bootcamp course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Personal Safety Plan for Lone Workers. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Personal Safety Plan for Lone Workers course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Personal Safety Plan for Lone Workers career, then enrol in our course today! What will make you stand out? On completion of this Personal Safety Plan for Lone Workers online course, you will gain the following: CPD Certified Personal Safety Plan for Lone Workers Course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole Personal Safety Plan for Lone Workers learning materials collection. This course online test with immediate results Enroling in the Course has no additional costs. You can study and complete the course at your own pace. Study for the Personal Safety Plan for Lone Workers course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Personal Safety Plan for Lone Workers is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Personal Safety Plan for Lone Workers and explore the key topics such as: Personal Safety Plan for Lone Workers Module 01: Basics of Lone Working Module 02: Lone Worker's Safety Laws Module 03: Risk Assessment Module 04: Safe Working System for Lone Working Module 05: Conflict Avoidance and Resolution Module 06: Reporting and Recording Incidents Module 07: Physical and Mental Well-being Module 08: First Aid and Workplace Safety for Lone Workers Therefore, reinforce your knowledge and furnish your skills by enroling in our Personal Safety Plan for Lone Workers course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the Personal Safety Plan for Lone Workers course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Personal Safety Plan for Lone Workers Course the Right Option for You? This Personal Safety Plan for Lone Workers course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course. This Personal Safety Plan for Lone Workers course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. You should enrol in this course if you: Aspire to understand Personal Safety Plan for Lone Workers better. Already working on Personal Safety Plan for Lone Workers and am eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in related fields. Requirements Without any formal requirements, you can delightfully enrol in this Personal Safety Plan for Lone Workers course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Personal Safety Plan for Lone Workers course at your own pace. Career path The aim of this exclusive Personal Safety Plan for Lone Workers course is to help you toward your dream career. So, complete this Personal Safety Plan for Lone Workers course and enhance your skills to explore opportunities in relevant areas.

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Employee Noise Safety Training. This Employee Noise Safety Training is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Employee Noise Safety Training course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Employee Noise Safety Training course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Employee Noise Safety Training career, then enrol in our course today! What will make you stand out? On completion of this Employee Noise Safety Training online course, you will gain: After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The Employee Noise Safety Training course online test with immediate results Enroling in the Employee Noise Safety Training Course has no additional costs. You can study and complete the course at your own pace. Study for the Employee Noise Safety Training course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Employee Noise Safety Training is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Employee Noise Safety Training just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Employee Noise Safety Training and explore the key topics such as: Employee Noise Safety Training Module 01: The Concept of Noise and Hearing Protection Module 02: Identify, Assess and Control Noise at Workplace Module 03: Health Effects of Loud Noise Module 04: Safe Hearing Module 05: Noise Control Laws and Legislation Module 06: Hearing Conservation at Workplace Therefore, reinforce your knowledge and furnish your skills by enroling in our Employee Noise Safety Training course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Employee Noise Safety Training course. This course is open to everybody. You can access the Employee Noise Safety Training course materials from any location in the world and there are no requirements for enrolment. You should enrol in this course if you: Aspire to understand Employee Noise Safety Training better. Already working on Employee Noise Safety Training and eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in Employee Noise Safety Training-related fields. Requirements Without any formal requirements, you can delightfully enrol in this Employee Noise Safety Training course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Employee Noise Safety Training course at your own pace. Career path The aim of this exclusive Employee Noise Safety Training course is to help you toward your dream career. So, complete this Employee Noise Safety Training course and enhance your skills to explore opportunities in relevant areas.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Addressing Absenteeism and Tardiness 2:10:34 1: Module 01: Introduction to Absenteeism and Tardiness 10:52 2: Module 02: Causes of Absenteeism and Tardiness 10:53 3: Module 03: Effects of Absenteeism and Tardiness on the Workplace 11:53 4: Module 04: Strategies for Managing Absenteeism and Tardiness 15:28 5: Module 05: Measurement and Evaluation of Absenteeism and Tardiness 11:51 6: Module 06: Legal and Ethical Considerations 14:47 7: Module 07: Proactive Strategies for Prevention 19:07 8: Module 08: Technology and Tools 20:33 9: Module 09: Building a Culture of Accountability and Well-being 14:10 10: CPD Certificate - Free 01:00 Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Addressing Absenteeism and Tardiness 2:10:34 1: Module 01: Introduction to Absenteeism and Tardiness 10:52 2: Module 02: Causes of Absenteeism and Tardiness 10:53 3: Module 03: Effects of Absenteeism and Tardiness on the Workplace 11:53 4: Module 04: Strategies for Managing Absenteeism and Tardiness 15:28 5: Module 05: Measurement and Evaluation of Absenteeism and Tardiness 11:51 6: Module 06: Legal and Ethical Considerations 14:47 7: Module 07: Proactive Strategies for Prevention 19:07 8: Module 08: Technology and Tools 20:33 9: Module 09: Building a Culture of Accountability and Well-being 14:10 10: CPD Certificate - Free 01:00 Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.