1515 Corporate Learning & Development courses delivered On Demand

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Get ready for an exceptional online learning experience with the Forklift Training, Delivery Driver, Train Driver & Safety bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Forklift Training, Delivery Driver, Train Driver & Safety is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. This Forklift Training offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Forklift Training package has something for everyone. As part of the Forklift Training, Delivery Driver, Train Driver & Safety package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Forklift Training bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Forklift Training Bundle Comprises the Following CPD Accredited Courses: Forklift Training - Online Course Large Goods Vehicle (LGV) Transport Manager Port Management Diploma Airport Management Course Import/Export Trainee Train Driver Course Delivery Driver Training Delivery Manager Driver Safety Awareness Safeguarding for Taxi Drivers Operations and Warehouse Management with Transport Management Warehouse Safety Engine Lubrication Systems Online Course Power Tools and How to Use Them Manual Handling Training LOLER Training Health and Safety at Workplace Career Development Plan Fundamentals CV Writing and Job Searching Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Forklift Training Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Forklift Training. Build a strong knowledge base in your chosen course via Forklift Training. Benefit from the flexibility and convenience of online learning. With the Forklift Training package, validate your learning with a CPD certificate. Each course of this Forklift Training bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Forklift Training bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Forklift Training, Delivery Driver, Train Driver & Safety, a rich anthology of 15 diverse courses. Each course in the Forklift Training bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisForklift Training, Delivery Driver, Train Driver & Safety bundle will take you on a unique and enriching educational journey. The Forklift Training bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Forklift Training, Delivery Driver, Train Driver & Safety bundle offers you the flexibility and convenience to learn at your own pace. Make the Forklift Training package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Forklift Training, Delivery Driver, Train Driver & Safety bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Forklift Training, Delivery Driver, Train Driver & Safety bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Forklift Training bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Licensed Premises Approved Online Staff Training

Diploma in Leadership Level 3 is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Diploma in Leadership Level 3 and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 01 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction to the Course Introduction to the Course - Working with Leadership Styles 00:02:00 Working with Leadership Styles - Learning Outcomes 00:02:00 The Principles of Good Leadership What Makes an Effective Leader? 00:01:00 Why Self-Awareness is so Important in Leadership 00:04:00 Some Perspectives on Leadership 00:02:00 Why Emotional Intelligence is Important as a Leader 00:04:00 The Differences Between Leadership and Management 00:01:00 The 3 Modes of Leadership 00:03:00 The Six Styles of Leadership The 6 Leadership Styles 00:01:00 'Do What I Tell You' - The Commanding Leadership Style 00:03:00 'Do What I Do' - The Pacesetting Leadership Style 00:03:00 'Let's Decide What To Do Together' - The Democratic Leadership Style 00:02:00 'Let's Do What's Best For Everyone' - The Affiliative Leadership Style 00:03:00 'Do What Will Help Us To Reach Our Goals' - The Visionary Leadership Style 00:02:00 'How Can I help You Do It Better?' - The Coaching Leadership Style 00:02:00 The Underpinning Skills and Behaviours of the Leadership Styles The Skills and Behaviours of Each Leadership Style 00:01:00 The Underpinning Skills of Each Leadership Style 00:04:00 The Demonstrated Behaviours of Each Leadership Style 00:04:00 Increasing and Toning Down the Use of Each Leadership Style Introduction to Increasing and Toning Down the Use of Each Leadership Style 00:01:00 How to Increase the Use of The Commanding Style 00:02:00 How to Increase the Use of The Pacesetting Style 00:02:00 How to Increase the Use of The Democratic Style 00:01:00 How to Increase the Use of The Affiliative Style 00:02:00 How to Increase the Use of The Visionary Style 00:02:00 How to Increase the Use of The Coaching Style 00:03:00 How to Tone Down the Use of The Commanding Style 00:02:00 How to Tone Down the Use of The Pacesetting Style 00:02:00 How to Tone Down the Use of The Democratic Style 00:01:00 How to Tone Down the Use of The Affiliative Style 00:02:00 How to Tone Down the Use of The Visionary Style 00:01:00 How to Tone Down the Use of The Coaching Style 00:02:00 Conclusions About Increasing and Toning Down the Use of Each Leadership Style 00:01:00 Working with Leadership Styles - Course Review and Leadership Case Studies Review of the Leadership Styles Course 00:02:00 Resources Resources - Leadership Level 3 00:00:00

Course Overview Learn all the essential skills to become an expert in Leadership. From this comprehensive Personal Leadership course, you will be able to understand the principles of Leadership. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Personal Leadership is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Personal Leadership course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Personal Leadership course, learn the vital abilities and knowledge you require to succeed in your life. Personal Leadership Module 01: Introduction 00:02:00 Module 02: Is Leadership for You? 00:03:00 Module 03: Communicating as a Leader 00:03:00 Module 04: Assertive Communication 00:05:00 Module 05: Communicating in the 21st Century 00:01:00 Module 06: Dealing with Difficult Behaviours 00:10:00 Module 07: Having Confidence in Yourself & Your Abilities 00:04:00 Module 08: Influencing Your Team 00:04:00 Module 09: Building Your Leadership Visibility 00:01:00 Module 10: Building Talent In Your Workforce 00:05:00 Module 11: Setting goals in your team 00:04:00 Module 12: Giving & receiving feedback 00:06:00 Module 13: Micromanaging 00:02:00 Module 14: Review 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this