1577 Corporate Learning & Development courses in Cardiff delivered On Demand

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Generating Trust for Global Virtual Teams Within and Outside Our Teams Co-locating teams in a Global Organisation is becoming more and more challenging. Large companies now have a global footprint working across multiple time zones and multiple languages to deliver complex projects. There is an increasing need for effective virtual working, utilising modern technologies to drive decision making and project delivery. It is even more important as leaders, through all this virtuality, to build strong relationships and trust within and outside our teams, whilst continuing to develop our people to deliver our projects. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Journey of Leadership: Lessons from Relationships, Foundations and Failures For over thirty years Ed Hoffman was responsible for designing, developing and implementing an integrated system of learning, engagement and building expertise in the execution of complex NASA projects. Appointed to establish a Program Project Management Initiative shortly after the Challenger disaster, Dr. Hoffman would spend thirty-three years at NASA, founding the NASA Academy of Program Project and Engineering Leadership (APPEL), and serving as the first NASA Chief Knowledge Officer (CKO). Typically, there are questions of what lessons have been learned from a long career. This presentation will be a simple sharing of a few personal stories and seeking to understand leadership from the lens of important patterns. Leadership is a journey that offers constant possibilities for self-awareness and gaining knowledge. This talk will be a personal sharing of real stories and an exploration of the leadership journey. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Leading and Managing Change Change moves people out of their comfort zones. It is essential for growth, but it also causes disruptions that can diminish our ability to envision a clear and positive future. To effectively lead organizational change, you must understand both the dynamics of change and the emotional impact it has on everyone it touches. This presentation introduces an Integrated Change Leadership model that equips you to move people in a new direction, providing ongoing support and guidance in the face of uncertainty. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Intentionally Strategic Many organizations struggle to focus. Dr. Zeitoun finds this to be the case regardless of industries, geographies, complexity, or even their level of operational maturity. Being intentionally strategic requires courage; systems view capacity; and immense appetite for true listening and learning. In this presentation, Dr. Zeitoun will share his insights for maturing the dialogue amongst executives and organizational leaders, intentionally developing their strategic mindset, adn for creating the culture of passionate willingness to have the tough crucial discussions. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Generating Trust for Global Virtual Teams Within and Outside Our Teams Co-locating teams in a Global Organisation is becoming more and more challenging. Large companies now have a global footprint working across multiple time zones and multiple languages to deliver complex projects. There is an increasing need for effective virtual working, utilising modern technologies to drive decision making and project delivery. It is even more important as leaders, through all this virtuality, to build strong relationships and trust within and outside our teams, whilst continuing to develop our people to deliver our projects. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Journey of Leadership: Lessons from Relationships, Foundations and Failures For over thirty years Ed Hoffman was responsible for designing, developing and implementing an integrated system of learning, engagement and building expertise in the execution of complex NASA projects. Appointed to establish a Program Project Management Initiative shortly after the Challenger disaster, Dr. Hoffman would spend thirty-three years at NASA, founding the NASA Academy of Program Project and Engineering Leadership (APPEL), and serving as the first NASA Chief Knowledge Officer (CKO). Typically, there are questions of what lessons have been learned from a long career. This presentation will be a simple sharing of a few personal stories and seeking to understand leadership from the lens of important patterns. Leadership is a journey that offers constant possibilities for self-awareness and gaining knowledge. This talk will be a personal sharing of real stories and an exploration of the leadership journey. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

The innovative Diploma in Mastering NLP Techniques for Success has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector.  This popular Diploma in Mastering NLP Techniques for Success has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Diploma in Mastering NLP Techniques for Success course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business.  The Diploma in Mastering NLP Techniques for Success is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Diploma in Mastering NLP Techniques for Success consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the Diploma in Mastering NLP Techniques for Success has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Diploma in Mastering NLP Techniques for Success course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Diploma in Mastering NLP Techniques for Success has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.

Overview Youth Work & Leadership provides an excellent opportunity to gain the skills and knowledge you'll need to advance in your career. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential.Youth Work & Leadership will provide you with the right accredited qualifications that you'll need to succeed.Gain experience online and interact with experts. This can prove to be the perfect way to get notice by a prospective employer and stand out from the crowd.Youth Work & Leadership has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to.The only thing you need to take Youth Work & Leadership is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes.. Why choose Youth Work & Leadership? Accredited Qualifications No need to worry about hidden charges Tutor assistance on every weekday Practical and honest assessments performed immediately Personal PDF certificate awarded on passing Original copies of your certificate sent the next working day for as little as £5.99. Gain valuable and recognised experience without leaving your home Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion Upon passing the assessment, you will receive proper certification that is recognised all over the UK as well as internationally. The PDF certificate is free of cost which you can download instantly upon completing the assessment or you can order it via online. You can also receive an original printed copy of the certificate for showcasing your achievement anywhere and everywhere, which will be sent to you by post. The postal fee for this printed copy is only £29, with no additional fees or expense. Who Is This Course For? The Youth Work & Leadership has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Youth Work & Leadership.Enrol on the Youth Work & Leadership and learn a new professional skill from anywhere, at any time! Requirements Enrol on the Youth Work & Leadership with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on theYouth Work & Leadership without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16.Complete the Youth Work & Leadership online from your computer, tablet, or smartphone, and learn in a way that suits you. Course Curriculum 1 sections • 8 lectures • 02:32:00 total length •Module 01: Introduction to Youth Work: 00:13:00 •Module 02: Who Are the Youth Workers?: 00:11:00 •Module 03: Youth Worker Role and Methods: 00:20:00 •Module 04: Legal Responsibilities: 00:17:00 •Module 05: Youth Work as a Career (Social Work): 00:22:00 •Module 06: Social Influences: 00:21:00 •Module 07: Youth Work in Mental Health: 00:28:00 •Module 08: Social Work and Criminal Justice: 00:20:00

Get ready for an exceptional online learning experience with the Money, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Money, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Money & Banking package has something for everyone. As part of the Money, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Money & Banking bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Central Banking Monetary Policy Digital Banking Bank Teller Raise Money and Valuation for Business Banking and Finance Accounting Statements Financial Analysis UK Tax Accounting Introduction to VAT Applied Economics Anti Money Laundering & Countering of Terrorist Financing Introduction to Accounting Capital Budgeting & Investment Decision Rules Debt Management - Online Course Hacked Credit and Debit Card Recovery Course Finance Principles Financial Reporting Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Money & Banking Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Money & Banking Bundle. Build a strong knowledge base in your chosen course via Money & Banking Bundle. Benefit from the flexibility and convenience of online learning. With the Money & Banking package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Money, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML, a rich anthology of 15 diverse courses. Each course in the Money & Banking bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisMoney, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Money, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML bundle offers you the flexibility and convenience to learn at your own pace. Make the Money & Banking package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Money, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Money, Banking, Monetary Policy, TAX, Accounting, Economics, Finance, Investment & AML bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Money & Banking bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.