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Child protection and Risk Assessment Course Introducing Our Comprehensive Course Child Protection and Risk Assessment Are you passionate about the well-being of children and their safety? Do you want to make a positive impact on the lives of vulnerable young ones? If so, our course on Child Protection and Risk Assessment is tailor-made for you! This comprehensive Child Protection and Risk Assessment course is designed to equip you with the knowledge, skills, and strategies necessary to effectively protect children and assess potential risks they may face. With this Child Protection and Risk Assessment course gain insights into the principles of child protection, child rights, and the legal framework surrounding child protection. Through this Child Protection and Risk Assessment course you will learn how to identify vulnerable children and the various risk factors that can compromise their safety and well-being. Our Child Protection and Risk Assessment course is led by experienced professionals in the field of child protection. After completing the Child Protection and Risk Assessment course you will receive a recognized certification, showcasing your commitment to child protection. Don't Miss This Opportunity to learn about Child Protection and Risk Assessment. Investing in your knowledge and skills to protect children is an investment in a brighter and safer future for generations to come. Join our Child Protection and Risk Assessment course and be a part of the change! Enrol in our Child Protection and Risk Assessment today to secure your spot and play a vital role in safeguarding children from harm. Special Offers of this Lifeguard: Lifeguard Course This Child Protection and Risk Assessment Course includes a FREE PDF Certificate. Lifetime access to this Child Protection and Risk Assessment Course Instant access to this Child Protection and Risk Assessment Course Get FREE Tutor Support to this Child Protection and Risk Assessment Course Child protection and Risk Assessment Course The Child Protection and Risk Assessment Course is expertly led by experienced professionals dedicated to safeguarding children. This Child Protection and Risk Assessment Course equips you with the critical knowledge and skills to identify and manage risks in child protection settings. Upon completing the Child Protection and Risk Assessment Course, you'll receive a recognized certification, demonstrating your commitment to ensuring children's safety and well-being. Enhance your career prospects and contribute to a safer environment for children. Enroll today in the Child Protection and Risk Assessment Course and take the first step towards making a meaningful difference. Who is this course for? Child protection and Risk Assessment Course This Child Protection and Risk Assessment course is perfect for anyone with a passion for child protection and advocacy. This Child Protection and Risk Assessment course is also suitable for educators, teachers and Social Workers. Requirements Child protection and Risk Assessment Course To enrol in this Child protection and Risk Assessment Course, students must fulfil the following requirements. To join in our Child protection and Risk Assessment Course, you must have a strong command of the English language. To successfully complete our Child protection and Risk Assessment Course, you must be vivacious and self driven. To complete our Child protection and Risk Assessment Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Child protection and Risk Assessment Course. Career path Child protection and Risk Assessment Course Here are some potential career paths you could pursue: Child Protection Specialist Social Worker Child Advocacy Coordinator Child and Family Therapist Child Helpline Operator Child Protection Consultant
Phonics Teaching: Complete Phonics Teaching Training Are you worried about teaching children to read and write using phonics? We have designed a Phonics Teaching Course for you to make you understand this section. This Phonics Teaching Course explains all the basics including the significance of early phonics instruction to higher-level phonics instruction. Also, the Phonics Teaching Course explains the career of a phonics teacher. Teaching techniques, awareness and engagement are described in this Phonics Teaching Course. Moreover, how to keep records and meet individual needs is explained in the Phonics Teaching Course. Enrol in the Phonics Teaching Course to get all the knowledge you need to teach phonics, from the fundamentals to the more complex concepts. Learning Outcome of Phonics Teaching Course After completing the Phonics Teaching Course, learners will know about: Phonics introduction and overview. Significance of early phonics instruction from the Phonics Teaching Course. The Phonics Teaching Course explains the career of a phonics teacher. Teaching phonics, jolly phonics and how to involve parents and carers are all explained in the Phonics Teaching Course. This Phonics Teaching Course includes how to speak and raise phonological awareness. Systematic assessment and record-keeping techniques are explained in the Phonics Teaching Course. Meeting individual needs, cognitive approaches in dyslexia and phonics for deaf children are learning modules of this Phonics Teaching Course. You can learn high-level phonics instruction from this Phonics Teaching Course. Special Offers of this Phonics Teaching: Complete Phonics Teaching Course This Phonics Teaching: Complete Phonics Teaching Course includes a FREE PDF Certificate. Lifetime access to this Phonics Teaching: Complete Phonics Teaching Course Instant access to this Phonics Teaching: Complete Phonics Teaching Course Get FREE Tutor Support to this Phonics Teaching: Complete Phonics Teaching Course Phonics Teaching: Complete Phonics Teaching Training Unlock your potential as an educator with our comprehensive Phonics Teaching: Complete Phonics Teaching Course. This Phonics Teaching: Complete Phonics Teaching Course covers everything from the fundamentals of early phonics instruction to advanced strategies, ensuring you're well-equipped for success. Learn about the career opportunities in Phonics Teaching: Complete Phonics Teaching and master effective teaching techniques, all while enhancing your awareness and engagement skills. Our Phonics Teaching: Complete Phonics Teaching Course also guides you on how to keep accurate records and meet individual student needs, making you a standout professional in the field. Start your journey in Phonics Teaching: Complete Phonics Teaching today! Who is this course for? Phonics Teaching: Complete Phonics Teaching Training This Phonics Teaching Course is ideal for anyone including teachers, teaching assistants, parents or anyone who works with children. Requirements Phonics Teaching: Complete Phonics Teaching Training To enrol in this Phonics Teaching: Complete Phonics Teaching Course, students must fulfil the following requirements. To join in our Phonics Teaching: Complete Phonics Teaching Control Course, you must have a strong command of the English language. To successfully complete our Phonics Teaching: Complete Phonics Teaching Course, you must be vivacious and self driven. To complete our Phonics Teaching: Complete Phonics Teaching Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Phonics Teaching: Phonics Teaching Course. Career path Phonics Teaching: Complete Phonics Teaching Training After finishing the Phonics Teaching: Complete Phonics Teaching Course, you can get opportunities as: Phonics Teacher Primary School Teacher Special Education Teacher Literacy Coordinator Educational Consultant Curriculum Developer
Medical Administration: Medical Administration Online Would you like to work in a medical environment? This Medical Administration Course will teach you how to create a service user-centred approach to service user care and will also help you learn about the clinical environment. The Medical Administration Course covers all of the most recent topics to keep you up to date with all the necessary information. This excellent Medical Administration Course covers basic to advanced relevant topics, allowing you to improve your skills. Our Medical Administration Course will teach you what are the responsibilities, schedule and maintenance appointments of patients. Also, this Medical Administration Course is ideal for answering the phone and taking questions from patients, patient record filing, updating, and organisation. To gain advanced skills, knowledge, and confidence to pursue a long-term career in this field, enrol in the Medical Administration Course! Learning Outcomes of Medical Administration: Medical Administration Course After completing this Medical Administration: Medical Administration Course, the learner will be able to: Understand the basics of Medical and Clinical Administration. This Medical Administration Course Course teaches how to organise schedules. How to maintain medical records, control stocks and supplies are explained in the Medical Administration Course. Through the Medical Administration Course Course, you can gain in-depth knowledge about the filing systems in medical offices. Understand the concept of patient confidentiality, medical jargon and terminology by the Medical Administration Course. Our Medical Administration Course helps to maintain workplace safety, medical (clinical) coding and billing. Main Course: Level 5 Diploma in Medical & Clinical Administration Free Courses are including with this Medical Administration: Medical Administration Course Along with The Medical Administration Course, We Offer a free Medical Secretary & Receptionist Course Along with The Medical Administration Course, We Offer a free Medical Terminology Course Special Offers of this Medical Administration: Medical Administration Course This Medical Administration: Medical Administration Course includes a FREE PDF Certificate. Lifetime access to this Medical Administration: Medical Administration Course Instant access to this Medical Administration: Medical Administration Course Get FREE Tutor Support to this Medical Administration: Medical Administration Course Medical Administration: Medical Administration Online You will gain a comprehensive understanding of the duties involved in medical and clinical administration by taking this course on medical and clinical administration. You will gain knowledge on everything from managing the flow of medical supplies and stocks to filing private medical records. To make sure you are completely aware of your ethical and legal obligations as an administrator, enroll in this invaluable course on medical and clinical administration right now. Who is this course for? Medical Administration: Medical Administration Online Those who wish to advance their knowledge and skills in Medical Reception and Medical Administration roles should enrol in this Medical Administration: Medical Administration course. Requirements Medical Administration: Medical Administration Online To enrol in this Medical Administration: Medical Administration Course, students must fulfil the following requirements. To join in our Medical Administration: Medical Administration Course, you must have a strong command of the English language. To successfully complete our Medical Administration: Medical Administration Course, you must be vivacious and self driven. To complete our Medical Administration: Medical Administration Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Medical Administration Course. Career path Medical Administration: Medical Administration Online This Medical Administration: Medical Administration Course will allow you to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist
Support Worker: Support Worker Introducing the Level 5 Diploma in Family Support Worker: Empower Families, Transform Lives! Do you dream of a rewarding career that involves supporting and empowering families to overcome challenges and thrive? Look no further! Our comprehensive Level 5 Diploma in Family Support Worker course is here to turn your aspirations into reality. Our Level 5 Diploma in Family Support Worker is developed by seasoned professionals and experts in family support. Our Level 5 Diploma in Family Support Worker course covers a wide range of topics, from understanding family dynamics to building practical communication skills. The Level 5 Diploma in Family Support Worker course will provide you with all the tools and support you need to thrive in your family support career. Upon completing the Level 5 Diploma in Family Support Worker course, you will receive an internationally recognized diploma, bolstering your credibility and employability. Enrol in the Level 5 Diploma in Family Support Worker today, and take the first step towards a rewarding and fulfilling career dedicated to transforming the lives of families in need. Special Offers of this Sales and Marketing: Sales and Marketing Diploma Course This Support Worker: Support Worker Course includes a FREE PDF Certificate. Lifetime access to this Support Worker: Support Worker Course Instant access to this Support Worker: Support Worker Course Get FREE Tutor Support to this Support Worker: Support Worker Course Support Worker: Support Worker Special Offers For this Level 5 Diploma in Family Support Worker course This Level 5 Diploma in Family Support Worker course includes a FREE PDF Certificate. Lifetime access to this Level 5 Diploma in Family Support Worker course Instant access to this Level 5 Diploma in Family Support Worker Course Get FREE Tutor Support from Monday to Friday in thisLevel 5 Diploma in Family Support Worker course This Level 5 Diploma in Family Support Worker course is a self-paced course Through this Level 5 Diploma in Family Support Worker course gain invaluable insights through real-life case studies. The Level 5 Diploma in Family Support Worker course provides practical knowledge and the ability to apply learned principles to real-world scenarios. With our online platform, you can access the Level 5 Diploma in Family Support Worker course material at your own pace and from anywhere in the world. Who is this course for? Support Worker: Support Worker This Level 5 Diploma in Family Support Worker course is ideal for anyone who wants to work as a family support worker. This Level 5 Diploma in Family Support Worker course is also suitable for anyone who is already working in this field and wants to expand their knowledge about this subject. Requirements Support Worker: Support Worker To enrol in this Support Worker: Support Worker Course, students must fulfil the following requirements. To join in our Support Worker: Support Worker Course, you must have a strong command of the English language. To successfully complete our Support Worker: Support Worker Course, you must be vivacious and self driven. To complete our Support Worker: Support Worker Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Support Worker: Support Worker Course. Career path Support Worker: Support Worker By completing the Level 5 Diploma in Family Support Worker, you will be equipped to pursue a variety of rewarding career paths, including: Family Support Worker Social Services Assistant Community Outreach Coordinator Child and Youth Worker Parent Educator
Play is more than just a pastime for children; it's a crucial element in their development. The Child Playwork course delves into the scientific principles and theories that underpin playwork, exploring its profound impact on children's physical, emotional, and cognitive growth.
Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Unlock the Power of Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Enrol Now! Project management professionals are required at all levels in both the private and public sectors. Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course is a sector that focuses on the planning, implementation, and supervision of critical projects that are at the heart of the modern business. The Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will introduce you to both fundamental and cutting-edge project management concepts. Throughout seventeen engaging modules, you will learn about project tools, techniques, and standards, as well as what is used in your organization. This Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will help those new to project management lead and contribute to projects more effectively. Defining a project, planning a project, managing project quality and risk, managing project scope, managing project time, managing project communication, and managing global projects are some highlights of the course. Main Course: Level 7 Project Management Course Free Courses included with Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Course 01: Anger Management Course 02: Level 1 Business Management [ Note: Free PDF certificate as soon as completing the Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course] Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course consists of 17 modules. Course Curriculum of Level 7 Diploma - Project Management Course Module 01: Overview of Project Management Module 02: Project Lifecycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Conflict Management Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Project Assessment Method of Level 7 Diploma - Project Management Course After completing Level 7 Diploma - Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 7 Diploma - Project Management Course After completing the Level 7 Diploma - Project Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course is ideal for project managers and owners who wish to improve their skills and abilities. Professionals looking to upgrade their efficiency and productivity can also benefit from this Level 7 Diploma - Project Management Course. Requirements Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online To enrol in this Level 7 Diploma - Project Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 7 Diploma - Project Management Course. Be energetic and self-motivated to complete our Level 7 Diploma - Project Management Course. Basic computer Skill is required to complete our Level 7 Diploma - Project Management Course. If you want to enrol in our Level 7 Diploma - Project Management Course you must be at least 15 years old. Career path Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Level 7 Diploma - Project Management Course carries wide and diverse career choices, which include: Project Assistant Project Management Support Project Analyst Project Coordinator
Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Unlock the Power of Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Enrol Now! Project management professionals are required at all levels in both the private and public sectors. Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course is a sector that focuses on the planning, implementation, and supervision of critical projects that are at the heart of the modern business. The Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will introduce you to both fundamental and cutting-edge project management concepts. Throughout seventeen engaging modules, you will learn about project tools, techniques, and standards, as well as what is used in your organization. This Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will help those new to project management lead and contribute to projects more effectively. Defining a project, planning a project, managing project quality and risk, managing project scope, managing project time, managing project communication, and managing global projects are some highlights of the course. Main Course: Level 7 Project Management Course Free Courses included with Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Course 01: Anger Management Course 02: Level 1 Business Management [ Note: Free PDF certificate as soon as completing the Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course] Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course consists of 17 modules. Course Curriculum of Level 7 Diploma - Project Management Course Module 01: Overview of Project Management Module 02: Project Lifecycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Conflict Management Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Project Assessment Method of Level 7 Diploma - Project Management Course After completing Level 7 Diploma - Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 7 Diploma - Project Management Course After completing the Level 7 Diploma - Project Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course is ideal for project managers and owners who wish to improve their skills and abilities. Professionals looking to upgrade their efficiency and productivity can also benefit from this Level 7 Diploma - Project Management Course. Requirements Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online To enrol in this Level 7 Diploma - Project Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 7 Diploma - Project Management Course. Be energetic and self-motivated to complete our Level 7 Diploma - Project Management Course. Basic computer Skill is required to complete our Level 7 Diploma - Project Management Course. If you want to enrol in our Level 7 Diploma - Project Management Course you must be at least 15 years old. Career path Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Level 7 Diploma - Project Management Course carries wide and diverse career choices, which include: Project Assistant Project Management Support Project Analyst Project Coordinator
Project Management: Project Management Course Online Unlock the Power of Project Management: Project Management Course: Enrol Now! Project management professionals are required at all levels in both the private and public sectors. Project Management: Project Management Course is a sector that focuses on the planning, implementation, and supervision of critical projects that are at the heart of the modern business. Project Managers ensure that all predetermined objectives are met, on time and within budget, from simple operational adjustments to massive restructuring efforts. The demand for talented project managers continues to grow globally, as it is a position of significant responsibility. The Project Management: Project Management Course will introduce you to both fundamental and cutting-edge project management: project management concepts. Throughout seventeen engaging modules, you will learn about project tools, techniques, and standards, as well as what is used in your organization. This Project Management: Project Management Course will help those new to project management: project management lead and contribute to projects more effectively. Defining a project, planning a project, managing project quality and risk, managing project scope, managing project time, managing project communication, and managing global projects are some highlights of the course. Main Course: Level 7 Project Management Free Courses Course 01: Level 7 Construction Management Course 02: Property Management Special Offers of this Project Management: Project Management Course: This Project Management: Project Management Course includes a FREE PDF Certificate. Lifetime access to this Project Management: Project Management Course Instant access to this Project Management: Project Management Course 24/7 Support Available to this Project Management: Project Management Course [ Note: Free PDF certificate as soon as completing the Project Management: Project Management Course] Project Management: Project Management Course Online This Project Management: Project Management Course consists of 17 modules. Course Curriculum of Project Management: Project Management Course Module 01: Overview of Project Management Module 02: Project Lifecycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Conflict Management Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Project Assessment Method of Project Management: Project Management Course After completing Project Management: Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Project Management: Project Management Course After completing the Project Management: Project Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Project Management: Project Management Course Online This Project Management: Project Management Course is ideal for project managers and owners who wish to improve their skills and abilities. Professionals looking to upgrade their efficiency and productivity can also benefit from this course. Requirements Project Management: Project Management Course Online To enrol in this Project Management: Project Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Project Management: Project Management Course. Be energetic and self-motivated to complete our Project Management: Project Management Course. Basic computer Skill is required to complete our Project Management: Project Management Course. If you want to enrol in our Project Management: Project Management Course you must be at least 15 years old. Career path Project Management: Project Management Course Online Project Management: Project Management Course carries wide and diverse career choices, which include: Project Assistant Project Management Support Project Analyst Project Coordinator
Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00