2194 Coordinator courses delivered Online

Every meal shared with loved ones holds cherished memories, and ensuring it's safe is paramount. In the heart of the bustling UK culinary scene, HACCP (Hazard Analysis and Critical Control Points) stands as a guardian, ensuring every bite is not just delicious, but also safe. Recognising the pivotal role of HACCP, there's been a marked rise in the demand for specialists in this domain, with salaries ranging between £25,000 and £40,000 annually. The "HACCP Food Safety Diploma" meticulously guides you through essential modules from an introduction to HACCP, understanding diverse food hazards, to mastering the seven core HACCP principles. Choosing this HACCP course is not just a career move; it's a commitment to safeguarding the health of countless diners. After all, behind every memorable meal is an unsung hero ensuring its safety. HACCP Food Safety Diploma Course Learning Outcomes Grasp the basics of HACCP and its legislative framework. Identify and manage microbiological hazards in food safety. Recognise allergenic, chemical, and physical food hazards. Understand prerequisites and steps to create an HACCP system. Thoroughly comprehend the seven core HACCP principles. Develop protocols for safe food handling and preparation. Enhance preventive measures against potential food safety risks. Join our HACCP Food Safety Diploma course to become a HACCP expert. Dive deep into Hazard Analysis and Critical Control Points (HACCP) principles, mastering systematic risk assessment and control measures. Ensure HACCP compliance with international standards while gaining the expertise needed to safeguard both food products and consumers effectively. Generating Passive Revenue Curriculum Breakdown of the Generating Passive Revenue Course Module 01: An Introduction to HACCP - Provides an overview of the Hazard Analysis and Critical Control Points system and its importance. Module 02: HACCP and Food Safety Legislation - Explores the legal requirements and regulations related to HACCP in food safety. Module 03: Food Safety Hazards - Identifies different types of food safety hazards and their potential impacts. Module 04: Planning a HACCP System - Guides on the preliminary steps and considerations in planning a HACCP system. Module 05: Creating the HACCP System - Details the process of developing a functional HACCP plan. Module 06: Principle 1 - Hazard Analysis - Focuses on identifying and assessing potential hazards in food production. Module 07: Principle 2 - Critical Control Points - Explains how to determine critical control points where hazards can be prevented or reduced. Module 08: Principle 3 - Critical Limits - Covers setting measurable limits to ensure each critical control point is under control. Module 09: Principle 4 - Monitoring Critical Control Points - Describes the methods and procedures for monitoring control points to ensure compliance. Module 10: Principle 5 - Corrective Action - Details the actions to be taken when monitoring indicates a critical limit has been breached. Module 11: Principle 6 - Verification of the HACCP System - Discusses how to verify that the HACCP system is working effectively. Module 12: Principle 7 - Documentation - Emphasizes the importance of maintaining accurate records and documentation for HACCP. Module 13: Implementing the HACCP System - Provides guidance on the practical implementation and maintenance of a HACCP system. Module 14: HACCP Alternatives - Explores alternative methods and systems to HACCP for ensuring food safety. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in HACCP Food Safety at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HACCP Food Safety course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in HACCP Food Safety. It is also great for professionals who are already working in HACCP Food Safety and want to get promoted at work. Requirements To enrol in this HACCP Food Safety course, all you need is a basic understanding of the English Language and an internet connection. Career path The HACCP Food Safety course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to HACCP Food Safety. Food Safety Officer: £25,000 to £40,000 per year Quality Assurance (QA) Manager: £30,000 to £50,000 per year Food Safety Consultant: £35,000 to £60,000 per year HACCP Coordinator: £22,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included Free CPD Accredited PDF Certificate QLS Endorsed Hard Copy Certificate Hard copy certificate - £109

If you want to advance your career in healthcare, our Adult Nursing & Social Care Diploma is the perfect choice. You will learn how to perform hygiene procedures, communicate effectively, and support the psychological and physical needs of older people. This course is CPD-certified and delivered online with expert guidance. Whether you are a healthcare assistant, a caregiver, or simply passionate about patient care, this course will help you achieve a recognized certification and open up new opportunities in healthcare and social care.

Join us on this journey as we uncover secrets to success. Learn to create positive and productive environments in restaurants and hotels. Don't miss out – embark on this adventure with us. Unlock the potential of this thriving industry!

Imagine easing anxiety with the wag of a tail or lifting someone’s spirits with the gentle nudge of a furry companion. The Animal Assisted Therapy Basics Course explores how animals can play a powerful role in emotional wellbeing, mental health support, and gentle companionship. This course offers an online introduction into the foundations of animal-assisted approaches, the benefits they bring, and how they’re used in care settings, schools, counselling spaces, and more — without any fluff (well, maybe just the furry kind). Whether you're curious about therapy animals or looking to build your understanding of the field, this course lays out the essentials with clarity and care. With no barking up the wrong tree, you'll explore topics such as human-animal interaction, ethical considerations, and the emotional science behind it all. The content is thoughtfully designed for learners who want a clear and friendly approach — all from the comfort of your own screen, no chew toys required. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Animal Assisted Therapy Module 02: Types of Therapies with Animals Module 03: Human-Animal Bond in Animal-Assisted Therapy Module 04: Selecting and Training Therapy Animals Module 05: Mental Health and Animal-Assisted Therapy Module 06: Animal-Assisted Interventions Module 07: Animals as Physical Assistants in Therapy Module 08: Children and Animals in Therapy Module 09: Assessing and Planning Therapy Programs Module 10: Animal-Assisted Therapy Techniques and Activities Module 11: Developing Therapeutic Relationships with Animals Module 12: Animal Welfare and Ethics Learning Outcomes: Understand diverse applications of Animal-Assisted Therapy in healthcare. Develop skills in selecting, training, and managing therapy animals effectively. Create and implement therapeutic programs for various populations. Gain insights into the ethical considerations of Animal Assisted Therapy. Acquire knowledge of effective techniques and activities in therapy sessions. Establish meaningful therapeutic relationships with animals for improved outcomes. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare Professionals Counsellors and Psychologists Educators and Special Education Teachers Animal Enthusiasts Social Workers Occupational Therapists Parents and Caregivers Individuals Exploring Alternative Therapies Career path Animal-Assisted Therapist Healthcare Counsellor Special Education Support Worker Social Worker in Animal-Assisted Interventions Therapy Animal Trainer Program Coordinator in Animal-Assisted Therapy Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

Nowadays, having a trained trainer is thought to be crucial.A question may arise Why is it vital to train trainers? Well, some individuals may lack the knowledge necessary to begin instructing a business. When it comes to learning how to train, they are unsure of where to begin or what to do. Also, there is no end to learning! This Diploma in Train The Trainer at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Train the Trainer course aims to introduce the skills, knowledge, and character traits necessary for successful training. Effective training goes much beyond simply introducing new ideas and gauging how applicants will react.In addition, you will learn how to engage even the most challenging audiences, recognise and address the specific requirements of individual applicants, and develop your communication skills. In the end, you learn how to organise and conduct motivational training events where each participant gains something from the experience. Our courses include all necessary study materials, learning resources, and tutor support as part of the first-course fee. You may impart the knowledge and skills necessary for the industry by taking this Train the Trainer course. Upon successful completion of the course, you will leave with the most crucial knowledge, abilities, and skills related to your business, including: Techniques for essential training program research and development Techniques for obtaining and delivering feedback The capacity to recognise trainees' specific demands Outstanding social and professional communication skills Learn about the responsibilities and role of trainers Why Prefer This Train The Trainer Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Train The Trainer course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 1 - Introduction and Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer? Module 2 - Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Module 3 - Start with an amazing opener Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Module 4 - Build Credibility and Rapport Qui Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Train The Trainer at QLS Level 4 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our whole course selection is available to ambitious applicants worldwide, with no prerequisites to fulfil and no deadlines to meet. This course has been designed for existing and future trainers alike, along with Business owners Managers HR personnel Anyone involved in employee training or development and teaching Jobseekers Requirements You will not need any prior background or expertise to enrol in this course. Career path Improve your resume with this training and learn about the many flexible self-employment options available. With the help of our Train the Trainer course, you will be able to land the job you're looking for in the sector, such as : Trainer Learning Consultant Curriculum Developer Skills Trainer Training Coordinator Certificates Certificate of completion Digital certificate - £10 Diploma in Train The Trainer at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Train The Trainer at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Wondering how to get into Human Resources without an HR-related degree? The truth is, you may not need one! The key skills you can show when applying for an HR assistant position are the abilities to understand and carry out tasks involving administration, recruitment, and teamwork. And that's what you will learn in this HR Assistant course. HR assistants will typically handle tasks such as employee pay, disputes, recruitment, employee training and development, performance review, onboarding new employees, answering queries, and more. And we've covered all these topics in our HR Assistant course. You'll also learn about health and workplace safety and the necessary employment law in the UK. So, if you are looking forward to starting your career in Human Resources, this course is just the right thing for you. We've designed it so that a person with zero knowledge of HR will also find it easy to follow. All the fundamental aspects of HR management are included so that you don't feel left out of the other potential candidates. Ready to add new skills to your resume and increase your employability? Don't be late to join the course and start preparing for a highly prospective career. Learning Outcome: Know about the basic functions of the HR department and HRM models Get an idea of how the employee recruitment and selection process works Learn how training helps employees in their development and performance Gain knowledge about employee retention, motivation, and counseling Learn about the process and formats of keeping Personnel Records Why Prefer this HR Assistant Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. The HR Assistant course consists of modules divided into several bit sized topics to provide you with the most convenient and comprehensive learning experience possible. 24х7 accessibility will allow you to take the course at your own pace. All you need is just an internet-connected device. *** Course Curriculum *** Module 01: Introduction to Human Resource Human Resource Management Models of HRM The Role of the HR Department Aims of HRM HRM and personnel management Impacts HR Have on Organisational Performance Module 02: Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Graphology Final stages Module 03: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 04: Performance Appraisal Management The benefit of performance management Characteristics of performance management Performance management cycle Managing performance throughout the year Reviewing performance Rating performance Dealing with under-performers Module 05: Employee Relations Strategic Employee Relations Practice of Industrial Relations Employee Voice Employee Communications Module 06: Motivation and Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Module 07: Ensuring Health and Safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and Safety Health and safety policies Conducting risk assessments Accident prevention Measuring Health and safety performance Health and safety training Module 08: Employee Termination Redundancy Dismissal Relieving Letter Retirement Module 09: Employer Record and Statistics Introduction The Necessity for Personnel Records Information in Personnel Records Formats of Personnel Records Module 10: Essential UK Employment Law Introduction Wages Dismissal Equality Working Parents' Rights Data Protection (GDPR) Assessment Process Once you have completed all the modules in the HR Assistant course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the HR Assistant course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR Assistant certification is open to everyone; no prerequisites. This course is also effective for those who are - Entry Level HR Assistants New to Human Resources Making a career change to human resources Interested in Management or related fields Requirements You will not need any prior background or expertise to enrol in this course. Career path HR Coordinator HR Specialist HR Generalist HR Manager Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Deal Price is Active! Save Now- £403! Offer Ends Soon; Hurry Up!! Did you know that employee turnover costs UK businesses an average of £33,000 per person? What if you could help reduce that cost and build a happier, more productive workforce? Our Human Resources Management (HRM) course equips you with the knowledge and skills to do just that. The Advanced Diploma in Human Resources Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 180 CPD points) to make your skill development and career progression related to HRM substantial and easier than ever! This Human Resources Management (HRM) course covers everything from the basics of HR to advanced techniques in recruitment, employee management, and personal development. Master the art of recruitment, engage and motivate employees, and navigate complex workplace issues in this Human Resources Management course. Learn about the latest UK recruitment legislation, hone your negotiation skills, and implement effective training and development programs. Discover practical techniques for candidate management, interview processes, and performance appraisal. Build strong employee relations, understand the importance of health and safety, and learn to manage conflict effectively. Ready to unlock your potential and contribute meaningfully to an organization's success? Invest in your future and enrol in the Human Resources Management (HRM) course today! By the end of this Human Resources Management (HRM) course, you will be able to: Gain insights into Human Resources Management within the UK's legal framework. Develop effective Human Resources Management negotiation skills for diverse scenarios. Master Human Resources Management techniques for accurate performance appraisal and feedback. Acquire Human Resources Management strategies for efficient employee training and development. Enhance Human Resources Management skills for resolving conflicts and managing stress. Improve organizational and communication skills specific to Human Resources Management roles. Why Choose Our Human Resources Management (HRM) Course? Get a Free CPD Accredited Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support Start your learning journey straight away with this Human Resources Management course and take a step toward a brighter future! *** Course Curriculum *** Advanced Diploma in Human Resources Management at QLS Level 7 Module 01: Introduction to Human Resource Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: The Recruitment Process Module 05: Negotiation Techniques Module 06: Key Performance Indicators for the Recruitment Industry Module 07: Employee Training & Development Process Module 08: Candidate Management Module 09: Candidate Interview Processes Module 10: Managing Meetings & Giving Feedback Module 11: Performance Appraisal Management Module 12: Employee Relations Module 13: Motivation & Counselling Module 14: Ensuring Health & Safety at the Workplace Module 15: Employer Record & Statistics Module 16: Conflict Management Module 17: Employee Termination Module 18: Organisational Skills Module 19: Communication Skills Module 20: Stress Management Module 21: Time Management Assessment Process of Human Resources Management We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the Human Resources Management (HRM) course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams in the Human Resources Management (HRM) course. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Human Resources Management (HRM) course is recommended for anyone- HR Professionals Business Managers Recruitment Agents Career Advisors Team Leaders Aspiring HR Executives Requirements You will not need any prior background or expertise to enrol in this Human Resources Management (HRM) course. Career path This Human Resources Management (HRM) course will provide you with the necessary knowledge of Human Resource Management and assist you in researching a range of employment options, including: HR Analyst Recruiter HR Coordinator HR Business Partner HR Consultant Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Human Resources Management at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Human Resources Management at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Overview Imagine being the beacon of hope in a dire workplace situation, where seconds can make the difference between life and death. The 'Workplace First Aid Hacks' course equips you with invaluable knowledge and techniques, allowing you to react promptly and efficiently during emergencies. With an intensive dive into everything from first aid fundamentals to nuanced laws and legislation, you're not just learning to save lives; you're gearing up to become an integral part of any workplace. This first aid training is meticulously crafted to encompass primary and secondary surveys, teaching you the essence of dealing with minor and major injuries. Whether it's administering CPR to a colleague or understanding the intricacies of breathing problems and their aid, this first aid course promises a holistic understanding of the subject. Learning Outcomes: Understanding the foundational principles of first aid within a workplace setting. Recognising and interpreting laws and legislations pertinent to first aid at work. Assessing and addressing incidents effectively using both primary and secondary surveys. Implementing essential first aid techniques for a variety of injuries, from minor abrasions to life-threatening situations. Providing prompt and correct aid for unconsciousness, CPR, and breathing issues. Why buy this Workplace First Aid Hacks? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Workplace First Aid Hacks there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Workplace First Aid Hacks course is ideal for Individuals keen to understand and master first aid within their professional settings. Organisations wishing to enhance their staff's safety and emergency responsiveness. Team leaders or supervisors aiming to bolster their team's safety measures. New entrants to the workforce looking to augment their skill set with essential first aid knowledge. Event planners or coordinators aiming to ensure participant safety during large gatherings. Prerequisites This Workplace First Aid Hacks does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace First Aid Hacks was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path First Aid Trainer: Average salary of £25,000 - £30,000. Health and Safety Officer: Average salary of £30,000 - £37,000. Emergency Response Coordinator: Average salary of £32,000 - £40,000. Workplace Safety Advisor: Average salary of £28,000 - £34,000. Event Safety Manager: Average salary of £35,000 - £42,000. Paramedic: Average salary of £24,000 - £37,000. Course Curriculum Module 1: Introduction to First Aid at Work Introduction to First Aid at Work 00:08:00 Module 2: Laws and Legislation Involved Laws and Legislation Involved 00:06:00 Module 3: Handling Incidents at Work Handling Incidents at Work 00:07:00 Module 4: Primary Surveys and CLAP Primary Surveys and CLAP 00:04:00 Module 5: Secondary Surveys Secondary Surveys 00:06:00 Module 6: Essential Techniques in First Aid Essential Techniques in First Aid 00:06:00 Module 7: Dealing with Minor Injuries Dealing with Minor Injuries 00:05:00 Module 8: Dealing with Unconsciousness and Providing CPR Dealing with Unconsciousness and Providing CPR 00:06:00 Module 9: Breathing Problems and Aid Breathing Problems and Aid 00:05:00 Module 10: Secondary Injuries and Treatment Secondary Injuries and Treatment 00:07:00 Additional Reading Materials Additional Reading Materials - Workplace First Aid Hacks 00:00:00 Assignment Assignment - Workplace First Aid Hacks 00:00:00

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.