2199 Coordinator courses in Cardiff delivered Online

Ever wondered who draws your blood for tests and why it’s such a precise task? Welcome to the world of Phlebotomy and Venipuncture – a vital field where skill, focus, and calm hands come together. This course offers a structured learning path for anyone keen to understand the techniques behind safe blood collection, patient preparation, vein selection, and aftercare. If you're curious about working in a healthcare environment and want to play a key role in diagnostics without becoming a doctor or nurse, this might just be your lane. From understanding different types of equipment to learning the do’s and don’ts of venepuncture, you’ll gain the knowledge you need without needing to put on gloves. It's all online – detailed, simple, and suitable for those who want a flexible way to study. Whether you're aiming to work in hospitals, labs, clinics, or blood donation centres, this course will get you one step closer. Plus, the added career guide is a bonus – giving you useful direction in a field that’s always in demand and constantly evolving. ________________________________________________________________________ Key Features: CPD Certified Phlebotomy & Venipuncture Training With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Getting to Know PhlebotomyTitle Module 02: Blood Circulation Module 03: Phlebotomy Equipment Module 04: Learning Venipuncture Module 05: Learning Dermal Puncture Module 06: Special Blood Collection Method Module 07: Infection Control and Risk Management ________________________________________________________________________ Complete Career Guide for Phlebotomy & Venipuncture Training (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Phlebotomy. In addition to mastering the essentials of Phlebotomy, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Phlebotomy. Your dream career starts here! List of career guide courses included in Phlebotomy & Venipuncture Training With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the fundamentals of phlebotomy and its significance. Demonstrate knowledge of blood circulation and its physiological aspects. Identify and utilize various phlebotomy equipment effectively. Master the techniques involved in both venipuncture and dermal puncture. Acquire proficiency in special blood collection methods. Demonstrate competence in infection control and risk management. ________________________________________________________________________ Accreditation All of our courses, including the Phlebotomy & Venipuncture Training With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Phlebotomy & Venipuncture Training With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter the field of phlebotomy. Healthcare professionals seeking to enhance their skills. Students pursuing a career in medical sciences. Those interested in specialized blood collection methods. Career path Phlebotomist - £20K to 28K/year. Laboratory Technician - £22K to 30K/year. Medical Assistant - £18K to 25K/year. Clinical Research Coordinator - £25K to 35K/year. Healthcare Administrator - £30K to 40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

The Traffic Marshal (Banksman) – Level 3 Advanced Diploma with Complete Career Guide course provides in-depth knowledge for those wishing to step into the role of a Traffic Marshal or Banksman. This accredited qualification offers a comprehensive understanding of key responsibilities and regulations associated with managing site traffic and ensuring safety. Designed for individuals looking to further their careers in construction or other site management sectors, this course gives learners the confidence and expertise needed to manage site operations effectively. With no need for physical attendance, the course is delivered entirely online, enabling learners to study at their own pace. Whether you're aiming to enter the field or elevate your current skill set, the course covers critical aspects such as traffic control methods, site safety protocols, and the legal requirements surrounding the role. This is an excellent opportunity to gain the necessary knowledge to work confidently and competently in the traffic management field, ensuring safe, efficient operations on construction sites and other high-traffic areas. ________________________________________________________________________ Key Features: CPD Certified Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Traffic Marshalling Module 02: Traffic Management Module 03: Temporary Traffic Control Module 04: Traffic Risk Assessment Module 05: Vehicle Signaling Module 06: Reversing Vehicles Module 07: Health and Safety ________________________________________________________________________ Complete Career Guide for Traffic Marshal (Banksman) - Level 3 Advanced Diploma (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Traffic Marshal. In addition to mastering the essentials of Traffic Marshal, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Traffic Marshal. Your dream career starts here! List of career guide courses included in Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master the art of Traffic Marshalling with confidence. Assess traffic risks proficiently for effective management. Skillfully guide reversing vehicles in diverse scenarios. Demonstrate a comprehensive understanding of health and safety protocols. Efficiently manage traffic flow with precision and expertise. Navigate through real-world scenarios with practical skills. ________________________________________________________________________ Accreditation All of our courses, including the Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking career advancement in traffic management roles. Professionals looking to enhance their skill set in traffic control. Job seekers aiming to enter the transportation industry. Anyone interested in ensuring road safety and efficiency. Career path Traffic Management Coordinator - £25K to 35K/year. Traffic Control Supervisor - £27K to 40K/year. Traffic Safety Officer - £24K to 35K/year. Highway Maintenance Worker - £20K to 30K/year. Road Safety Auditor - £28K to 45K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

In the care profession, record-keeping is not just necessary. It is absolutely essential to ensure effective care administration. A well-recorded care plan can be the determinant in a life-or-death situation. Thus, this course can benefit you by building up your record-keeping skills to ensure proper care management. A well-kept record of the care plan ensures that the patients are treated to their comfort. It contains the patient's unique list of diagnoses and the best treatment plan according to the patient's individual needs. Besides, in some emergency cases, a good care record plan can save someone's life as well. Moreover, as a care professional, poor record keeping can result in legal actions being taken against you, resulting in severe consequences. Thus, it is highly recommended to acquire good record-keeping and care-planning skills. Our Care Planning and Record Keeping course provides well-researched and comprehensive guidelines to ensure your better understanding of all the topics discussed. This course can really help you to get ahead of the curve in your professional life and open up various career-developing opportunities. Learning Outcome After finishing this course, you should be able to: Have a clear understanding of the care planning process Acquire the necessary skills required for care planning Apply the steps of concept care mapping Learn how to implement and evaluate the care plan Gain the knowledge of maintaining medical records Be aware of the importance of confidentiality in record keeping Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. *** Course Curriculum *** Module 01: Introduction to the Care Planning Process What Is Care Planning? What Is a Care Plan? Levels of Responsibility and a Philosophy of Care Models and Theories of Health and Social Care Module 02: Planning Care with the Individual in Need A Brief Look at Care Planning What Is Planning? The Multidisciplinary Team Prioritising and Managing Needs Putting the 'P' in Planning Client Involvement Evidence-Based Practice The Skills of Planning Care Module 03: Concept Care Mapping What Are Concept Care Maps? Documentation Medication Administration Advantages of Concept Mapping Creating a Concept Map Using Your Concept Map Module 04: Implementing and Evaluating the Care Plan The Skills of a Care Coordinator Indicators of Good Quality Care Record-Keeping What Is Evaluation? Duty of Care Module 05: Maintaining Medical Records What Is a Medical Record? The Value of Medical Records Principles of Good Record Keeping Storage of Medical Records Case Notes Master Index Medical Record Library Medical Record Procedures for Departments Retention and Destruction of Records Module 06: Care Planning Policy in the UK The Role of the World Health Organisation Quality in Health and Social Care Factors When Considering Local Needs Strategic Management of Resources Module 07: Confidentiality and Record-Keeping What Is Confidentiality? Confidentiality: Attorneys and Legislation When Can You Break Confidentiality? Module 08: Safeguarding Children, Young People and Their Families Introduction Recognition of Child Abuse and Neglect Policies and Procedures Assessment Roles and Responsibilities Assessment Process Once you have completed all the modules in this course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Care Planning and Record Keeping course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this course. Career path Health Records Clerk Care Worker Critical Care Technologist Care Escort Emergency Care Assistant The average salary for a Health Records Clerk can be £18,546- £24,882 per annum for anyone residing in the United Kingdom.

Introducing the Drone Photography course provides a complete journey into the field of aerial imaging, equipping both enthusiasts and professionals with the tools to shoot spectacular sights from the sky. In the UK, the drone market is burgeoning, with over 76,000 drones registered as of early 2023-a figure that reflects the soaring interest in drone applications. This Course curriculum is expertly designed to ensure learners gain mastery over the mechanics of camera operation and the nuances of drone control. With the rise of drone usage in various sectors, understanding the intricacies of shutter speed, ISO, and the exposure triangle becomes invaluable. Participants will explore how to effectively use lights, filters, and white balance to enhance aerial photographs, ensuring that each shot is not only technically sound but also aesthetically pleasing. With insights into photo resolution and quality, this Drone Photography course prepares learners for the high standards expected in professional settings. Learning Outcomes of this course: Understand how drone-mounted cameras capture images from a technical standpoint. Adjust shutter speed on drones for optimal aerial photo clarity. Manage ISO settings in drones to enhance image quality in varying lights. Utilize the exposure triangle effectively while conducting drone flights. Apply filters and adjust white balance to improve drone photography results. Determine the best drone equipment for professional-grade aerial photography. By the end of this course, participants will not only have a portfolio of captivating drone photographs but also the confidence to navigate the professional landscape. As drone-related services are projected to generate billions in the UK economy by 2030, the skills acquired in this Drone Photography course will position learners at the forefront of an innovative and lucrative industry, ready to harness the potential of drone technology in creative and commercial ventures. Why Choose Our Course? Get a free student ID card with this course. Get instant access to this course. Learn from anywhere in the world This course is affordable and simple to understand This is an entirely online, interactive lesson with voiceover audio Lifetime access to the course materials This course comes with 24/7 tutor support So enrol now in this Drone Photography Today to advance your career! Take a step toward a brighter future with our course! *** Course Curriculum *** Photography Basics How Does a Camera Work Shutter Speed ISO Exposure Triangle Lights & Filters White Blance Photo Resolution & Quality Drone Photography Intro to Drone Photography Our Recommended Drone Equipment Drone Tips Drone Demo Activity Activity - Aerial Photography Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Drone Photography Skills at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is best suited for: Drone hobbyists Photography students Marketing professionals Real estate agents Filmmaking beginners Outdoor enthusiasts Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing the Drone Photography course, you can develop experience and knowledge of a range of Photography settings or job sectors such as: Aerial Photographer Drone Operator Surveying Technician Media Contributor Inspection Coordinator Real Estate Marketer Certificates CPDQS Accredited PDF Certificate Digital certificate - £10 Certificate in Drone Photography at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Drone Photography at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

24-Hour Flash Sale! Prices Reduced Like Never Before!! Did you know that according to the HSE (Health and Safety Executive), over 1.6 million work-related ill health cases were reported in the UK in 2022-23 alone? That's why creating a safe work environment is not just a legal requirement; it's essential for the well-being of employees and the success of any business. This comprehensive Occupational Health and Safety Diploma course equips you with the knowledge and skills to identify, assess, and control workplace hazards, fostering a safe and healthy work environment. This course lays a solid foundation for health and safety principles, starting with an introduction to the core concepts and the importance of Workplace First Aid, setting the stage for a deeper exploration into the Legal Responsibilities employers and employees face in maintaining a safe work environment. From Incident Management at work to conducting Primary and Secondary Surveys, learners will acquire critical skills in identifying and responding to workplace emergencies efficiently. The course covers a wide range of First-aid Techniques, including CPR, dealing with Breathing Problems, Minor Injuries, Fractures, Dislocations, and other Secondary Illnesses and Injuries, ensuring comprehensive preparedness for a variety of situations. Arming yourself with the knowledge offered on the "Occupational Health and Safety Diploma - CPD Certified" course not only enhances your ability to safeguard your workplace but also significantly boosts your career prospects in the health and safety sector. Become a key player in ensuring workplace safety and compliance, and open doors to rewarding career opportunities by enroling now! Learning Outcomes of this Occupational Health and Safety Diploma Course: Understand fundamental health and safety principles and their importance. Identify common workplace hazards and implement effective control measures. Manage health and safety effectively in various workplace settings. Comprehend legal responsibilities and requirements for health and safety. Navigate RIDDOR regulations and reporting procedures accurately. Foster a culture of safety and compliance within the workplace. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Primary Survey Module 05: Secondary Survey Module 06: Basic First-Aid Techniques Module 07: Dealing with Minor Injuries at the Workplace Module 08: Secondary Illness Loss of Responsiveness and CPR Module 09: Secondary Illness Breathing Problems Module 10: Secondary Illnesses and Injuries Module 11: Dealing With Fractures and Dislocations Module 12: Call for an Emergency Assessment Process Once you have completed all the modules course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD-accredited certificate. Digital Certificate: £12.99 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Safety officers HR managers Project leaders Health advisors Risk assessors Construction supervisors Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Health and Safety Officer - £25,000 to £40,000 Risk Manager - £35,000 to £60,000 Safety Coordinator - £22,000 to £35,000 Compliance Officer - £24,000 to £40,000 Facilities Manager - £27,000 to £45,000 HR Manager - £30,000 to £50,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Embark on a comprehensive exploration of 'Transport Management and SAP Transportation Management' to gain insights into efficient and successful transportation operations. From understanding the fundamentals of transport management across various modes to mastering the utilization of SAP Transportation Management software, this course equips you with the knowledge and skills needed to optimize transportation processes and enhance supply chain operations. Learning Outcomes: Grasp the core concepts of successful transport management and its significance. Explore the infrastructure and modes of transportation, including road, rail, and air travel. Understand the intricacies of road freight, passenger transport, and maritime logistics. Gain insights into effective transport management for airports and airlines. Delve into trends, challenges, and best practices shaping the field of transport management. Enhance your understanding of health and safety considerations in transportation. Acquire proficiency in utilizing SAP Transportation Management software for various scenarios. Master end-to-end process flow and integration with other SAP modules. Why buy this Transport Management and SAP Transportation Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Transport Management and SAP Transportation Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Transport Management and SAP Transportation Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Professionals in the logistics and transportation industry seeking to expand their knowledge. Supply chain managers and coordinators aiming to optimize transportation processes. SAP consultants and analysts interested in specializing in transportation management. Aspiring logistics and transportation professionals looking to build a strong foundation. Prerequisites This Transport Management and SAP Transportation Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Transport Manager - Median salary of $87,878 per year. Logistics Coordinator - Median salary of $47,216 per year. SAP Consultant (Transportation Management) - Median salary of $88,328 per year. Supply Chain Analyst - Median salary of $61,625 per year. Transportation Planner - Median salary of $53,361 per year. Course Curriculum Transport Management An Introduction to Successful Transport Management 00:20:00 The UK's Travel Infrastructure - Road and Rail 00:10:00 Road Freight and Transport Management 00:30:00 Passenger Road Transport and its Management 00:30:00 Rail and Transport Management 00:15:00 Transport Management for Ports and Inland Waters 00:15:00 Transport Management for Airlines 00:10:00 Trends, Challenges and Best Practice in Transport Management 00:10:00 Transport Management and Health and Safety 00:10:00 SAP Transportation Management ECC TM EWM Shipment Integrated Scenario 00:30:00 SAP Transportation Domestic Scenario 00:22:00 SAP Transportation Management (TM) Integrated Scenario 00:15:00 TM Overview + End to End Process Flow 00:43:00 SAP TM Uncontrolled Shipment Scenario 00:28:00 SAP TM - Air Way bill ID Generation 00:26:00 Effective SAP TM for perfect order fulfillment! 00:56:00

Gain a solid foundation in business administration with our Business Administration Fundamentals Level 2 course. From understanding management principles to mastering business process management, this course prepares you for a successful career in business administration. Enrol now and take the first step towards achieving your professional goals!

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

CPD Certified Diploma | 10-in-1 Premium Bundle | Free PDF Certificate | Updated Lesson Plan | Learner Support

Communication Skills Online Training This Communication Skills is designed for professionals who want to thrive in their profession. The qualification provides all of the necessary skills and knowledge to specialise in the field of communication. You will learn real-life knowledge and expertise from the industry experts and practitioners from this course. This Communication Skills elaborates how to improve your competency as a person in your profession while also outlining essential career insights in this sector. Consequently, you will get to strengthen your knowledge and skills with this course; on the other hand, see a clearer picture of your career growth in future. Thus, by the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Why Choose Communication Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Communication Skills course developed by industry experts. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Communication Skills course. Communication Skills Training Learning Outcomes After completing this Communication Skills course, you will be able to: Identify common communication problems. Develop skills to ask questions that give you the information you need. Learn what your non-verbal messages are telling others. Develop skills to listen actively and be empathetic to others. Enhance your ability to handle difficult situations. Deal with situations assertively. Communicate effectively in a business and non-business environment. Reduce communication barriers in the workplace and beyond. Apply the techniques learned in this course to enhance your conversational skills. Strengthen working and personal relationships through powerful communication. Speak with clarity, confidence and eloquence in group discussions. Identify the different forms of communication and ways of communicating. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Communication Skills Course. Module 1: Introduction to Communication 18:29 1: Introduction to Communication 17:29 2: Quiz: Introduction to Communication 01:00 Module 2: The Communication Skills 19:34 3: The Communication Skills 17:34 4: Quiz: The Communication Skills 02:00 Module 3: Different Types of Communication 10:42 5: Different Types of Communication 09:42 6: Quiz: Different Types of Communication 01:00 Module 4: Different Methods of Communication 14:36 7: Different Methods of Communication 12:36 8: Quiz: Different Methods of Communication 02:00 Module 5: Styles of Communication 16:12 9: Styles of Communication 14:12 10: Quiz: Styles of Communication 02:00 Module 6: Barriers to Communication 22:39 11: Barriers to Communication 20:39 12: Quiz: Barriers to Communication 02:00 Module 7: Assessing Communication Competence: Relevant Criteria 12:25 13: Assessing Communication Competence: Relevant Criteria 10:25 14: Quiz: Assessing Communication Competence: Relevant Criteria 02:00 Module 8: Seven Actions for Effective Communication 12:04 15: Seven Actions for Effective Communication 09:04 16: Quiz: Seven Actions for Effective Communication 03:00 Module 9: Do's and Don'ts of Effective Communication 12:05 17: Do's and Don'ts of Effective Communication 10:05 18: Quiz: Do's and Don'ts of Effective Communication 02:00 Who is this course for? Communication Skills Training This Communication Skills Course is suitable for those who work in or aspire to work in the following professions: Sales Managers HR Assistants Business Owners & Entrepreneurs Public Speakers Administrative Assistant Administrative Coordinator Requirements Communication Skills Training Students who intend to enrol in Communication Skills course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed